The document discusses the PDCA (Plan-Do-Check-Act) cycle, a four-step model for continuous improvement. [1] The PDCA cycle was developed in the 1930s and popularized by Dr. Edward Deming in the 1950s. [2] It is used as a tool to plan improvement, implement changes, observe the results, and determine what actions need to be taken. [3] The cycle helps create a culture of quality and allows businesses to continuously improve both internally and in response to external factors.

1. PDCA Cycle
By: Michelle Woodruff

2. Introduction
• 1930’s-Developed by
Walter Shewhart and
associates at Bell labs,
Shewhart Cycle
• 1950’s- Dr. Edward
Deming brought the
PDCA Cycle to the for
front, The Deming
Wheel

3. What is PDCA Cycle
• Basic Four step model
• Plan Act Plan
• Do
• Check
• Act
• Continuous Improvement
• Internal
• External
• Current Check Do
• Former
• Indirect
• Future
• Suppliers

4. Contribution
• Culture of Quality
• Deming Wheel
• Do things right the first time around
• The Ritz Carlton Hotel Company

5. Examples of use in our
business
• Hotel Check-In
• Restaurant Cook Time
• Event Set Up
• Everyday life

6. Conclusion
• PDCA Cycle is a valuable tool in our business.
The ever changing need to keep current is
made easier if you have a plan.
• Anyone can use the PDCA Cycle, for just about
anything!
•Plan, Do, Check, Act

7. References
• Cichy, Ronald & King, John Jr. (2006), Managing for Quality in
the Hospitality Industry, New Jersey, Pearson Education,
Inc.
• http://asq.org/learn-about-quality/project-planning-
tools/overview/pdca-cycle.html.
• http://www.balancedscorecard.org/TheDemingCycle/tabid/1
1 2/Default.aspx.