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TOOLS OF TQM Abdulla Jassim Abdulla
INTRODUCTION  ,[object Object],[object Object],Statistical interpretation Seasonal variations New Technology
THE ‘SEVEN SIMPLE TOOLS’  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
FLOWCHARTS   ,[object Object],[object Object],[object Object]
Patient Transport Process Example  Request made Log & prioritize request Dispatch transport Take patient to X-ray Doctor determines patient needs X-ray Information taken & request is logged Required equipment is found Transporter arrives on ward Ward contacts dispatcher Request prioritized Transport is dispatched Patient   transferred   from   bed Patient taken to X-ray
Types of Flowcharts ,[object Object],[object Object],[object Object],[object Object]
ISHIKAWA DIAGRAMS  ,[object Object],[object Object],[object Object]
ISHIKAWA DIAGRAM
CHECKSHEETS   ,[object Object],[object Object],[object Object]
Example check sheets Patient Transport Problem Sheet Area: Ward 3b  Period: June 1996 Type Tally Subtotal Equipment broken IIIII 5 Patient not ready IIIII  II 7 Not enough staff III 3 Patient having another exam etc. IIIII  IIIII  II  12

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tqm

  • 1. TOOLS OF TQM Abdulla Jassim Abdulla
  • 2.
  • 3.
  • 4.
  • 5. Patient Transport Process Example Request made Log & prioritize request Dispatch transport Take patient to X-ray Doctor determines patient needs X-ray Information taken & request is logged Required equipment is found Transporter arrives on ward Ward contacts dispatcher Request prioritized Transport is dispatched Patient transferred from bed Patient taken to X-ray
  • 6.
  • 7.
  • 9.
  • 10. Example check sheets Patient Transport Problem Sheet Area: Ward 3b Period: June 1996 Type Tally Subtotal Equipment broken IIIII 5 Patient not ready IIIII II 7 Not enough staff III 3 Patient having another exam etc. IIIII IIIII II 12