The document summarizes the implementation of total quality management (TQM) practices at Ihsan Yousaf Textile (IYT), a textile manufacturer in Pakistan. IYT implemented TQM to address quality issues, with 225 employees and only 10 in quality. TQM processes included forming a quality committee, training employees, and establishing communication methods. Outcomes of TQM included quality improvement, improved culture, communication, teamwork, customer satisfaction, and increased sales. Key success factors for IYT's TQM implementation were a systematic approach, training, good communication, continuous improvement, human resource development, and teamwork.

1. TQM Implementation in Textile
Manufacturing Industry to Success
Harishankar Sahu
MBA PM 07
TheIIHMRUniversity, Jaipur.
A Case Study of Ihsan Yousaf Textile

2. Background
 The company studied was Ihsan Yousaf Textile (PVT) Ltd, located in
Faisalabad, Pakistan.
 It is one of the leading manufacturers of textile finished goods.
 225 employees working in a company, 18 are of staff/management
level.
 Only 10 people were employed in quality department.
 organizational structure is triangular

3. Problem
Numerous measures are collected for quality performance and
improvements such as the number of rejection or misprinting
per day.

4. TQM process
implementation
 The main reason for adopting a TQ strategy in this company was that
top management had realized that it was necessary for business
survival and demand of their customers.
 forming a quality committee, and ISO 9002 requirements.
 They include a system for job advancement, a reward system,
provide education and training for employees; both skills and quality
related.
 Some of the communication methods were established.
 Also, meetings were conducted by managers to discuss strategic
issues.

5.  were training and education of staff.
 team development.
 quality committee to assure the quality and developing business
management systems.
 the company has an annual plan that sets out the agenda for
improvement to achieve in an upcoming year.
steps taken to implement TQM

6. Outcomes from TQM practices – at IYT
 quality improvement .
 organizational culture .
 improved communication.
 improved teamwork.
 Customer satisfaction.
 Increased sales.

7. Success factors related to IYT
 The success factors particularly related to company were:
 systematic approach
 selective training
 establishing a good communication system
 having a continuous improvement system
 human resource development
 teamwork development, and
 Effective and simple implementation framework.

8. Thank You