The document discusses case studies of implementing total quality management (TQM) at higher education institutions. It provides examples of 3 universities that implemented TQM: 1) The University College of Borås which conducted a quality assessment and found a need for explicit quality processes. 2) King University in Saudi Arabia which developed a TQM model with a plan-do-check-act cycle. 3) Abdul Aziz University in Saudi Arabia which incorporated TQM into its strategic plan and saw educational and administrative improvements. Overall, the conclusion is that TQM practices like customer focus, fact-based decisions, continuous improvement, and benchmarking can improve university performance.

1. CAREER POINT UNIVERSITY
Presentation
on
CASE STUDY OF TQM IMPLIMENTATION IN
HIGHER EDUCTION
Submitted by:-
ABHISHEK VERMA
B.Tech /Mechanical
6th Sem/3rd Year
Submitted to:-
Bhupendra Sir
Assistant Professor
Mechanical Department

2. INTRODUCTION
• The definition of Total Quality Management terms by
concept is described below:
• 1) Total: all organization components are involved in
defining and knowing what the customer needs and
expectations through cooperative or individual efforts
to achieve the organization goals.
• 2) Quality: achieving higher expectations and desires of
customers and consumers.
• 3) Management: development of the organization
administrative chart, and capable leaders who are
capable of continuous improvement and maintain a
high level of quality

3. WHAT IS TQM??
• TQM is a management system
• A set with improvement tools useful in an
organization
• TQM is a management philosophy
• TQM is a program for changes based on a company’s
culture

4. Approaches
• TQM has five different approaches , which are:
• 1) In terms of excellent and high standards.
• 2) In terms of consistency
• 3) As a fitness for purpose
• 4) As a value for money through efficiency and
effectiveness
• 5) As transformative in terms of qualitative change.

5. 1.University College of Borås
• PROBLEM
• One of the primary objectives of this study is about an
assessment of the quality work of the University College of
Borås. In fact, the Committee for Evaluation and Self-
assessment has specified this work in order to get an overall
picture of the current quality work of university.
• During last two decades, the preservation of high quality and
standards in education has become a major concern for
higher education institutions and governments.

6. RESULT
• The demand for explicit quality evaluation and
assurance processes has been increased
rapidly.
• At the same time, the enormous funds, which
governments assign to this sector, make it very
important for those who manage education to
ensure that education imparted in schools,
universities and institutions of learning
successfully.

7. 2. King University
Jeddah, Saudi Arabia
• PROBLOM
• 1) To explore the experiments, benefits and
recommendation of TQM successful
implementation in Saudi universities.
• 2) Identify best TQM practices to support the
implementation of TQM concepts in the Saudi
Arabia universities.

8. SOLUTION/RESULT
• The proposed model development which highlighted
on the experiments of some Saudi universities to adopt
and implement the TQM. Model elements
• 1) Plan: set up objectives and processes to deliver
substantial results in accordance to the targets or
goals.
• 2) Do: execute the plan and Collect data for analysis in
the following steps.
• 3) Check: analyze and study the results.
• 4) Act: take action where to standardize or
improvements the process

9. 3.Abdul Aziz University
• PROBLEM
• Abdul-Aziz University took the initiative to adopt
a quality theoretically and practically. So the
quality was one of the basics of the strategic plan
of the university, as the university has taken many
developmental steps through the application of
TQM to bring about a qualitative development to
the duty cycle of the university, educational and
administrative developments, and keep continues
developments to achieve excellence in all
processes in Abdul Aziz University.

10. RESULT

11. 4.US public university
• Problem
• Higher education institutions which has potential
to be explored and generate new knowledge, to
improve the total quality management practices
and outcome especially in higher education
institutions the implementations, the impacts on
the organization’s performance and the
encouraged indicators to the adoption of total
quality management (TQM) in the organization.

12. RESULT

13. OVERALL RESULT /CONCLUSION
• Customer Focus
• Decisions Based on Facts
• Continuous Improvement
• Process Management
• Benchmarking.
• PDCA cycle(Plan-Do-Check-Act or Plan-Do-
Check-Adjust) .
• SMART goal(Specific, Measurable, Accepted,
Reasonable).