This document discusses Toyota's integration of total quality management (TQM) into its human resources management and operations. It finds that Toyota initially struggled with product defects from worn machines and worker confusion between tasks. To address this, Toyota implemented TQM strategies like focusing on continuous improvement, customer focus, and teamwork. This led Toyota to become the highest quality car producer in the world by the 1980s. The document concludes that Toyota's success is largely due to its integration of TQM principles into both its management and production operations.

1. TOTAL QUALITY
MANAGEMENT
INTEGRATION OF TQM IN ITS MANAGEMENT OF HUMAN
RESOURCES AND IN ITS OPERATIONS BY TOYOTA COMPANY
OF JAPAN

2. INTRODUCTION
• TOTAL - Made up of the Whole.
• QUALITY - Degree of excellence a product or service
provides.
• MANAGEMENT - Act ,Art, or Manner of Planning ,
controlling , Directing , Therefore ,TQM is the art of
managing the whole to achieve excellence.

3. CONCEPT OF TQM
• Produce Quality work.
• Focus on the customer.
• Have a strategic approach to improvement.
• Improve continuously.
• Encourage Mutual Respect and Team work.

4. VARIOUS DEFINITIONS
• Total Quality Management Defined as an integrated
organisational efforts design to improve Quality at every level.
• The process to produce a perfect product by a series of
measures requires an organised effort by the entire company
to persuade or eliminate errors at every stage in production is
called TQM.
• According to International Organisation For standard Defined
TQM is a management approach for an organisation centered
on Quality ,Based on the participation of all it's members and
aiming for long term success through customer satisfaction
and benefits to all members of the society.

5. OBJECTIVE OF STUDY
• The Main objective of this study is to Find Out How
Toyota Co. successfully Integrated TQM With HR
and It's operation's.

6. METHODOLOGY
• The Methodology adopted for study is mainly
theoretical and fully based on the secondary Data
source's.
• The Data is collected from the information available
on the various websites of internet .The main sources
is 'INTERNET'.
• Website : References:
• http:// www Research
gate.net/publication/318642328
• http://www.global.toyota/en

7. COMPANY OVERVIEW
Toyota Motor Corporationis a Japanese multinational
automotive manufacturer headquartered in Toyota, Aichi,
Japan. In 2017, Toyota's corporate structure consisted of
364,445 employees worldwide and, as of September 2018,
was the sixth-largest company in the world by revenue. As of
2017, Toyota is the largest automotive manufacturer. Toyota
was the world's first automobile manufacturer to produce
more than 10 million vehicles per year which it has done since
2012, when it also reported the production of its 200-
millionth vehicle. As of July 2014, Toyota was the largest listed
company in Japan by market capitalization worth more than
twice as much as number 2-ranked SoftBank and by revenue.

8. APPLICATION OF TQM IN TOYOTA
AUTOMOBILE SEGMENT
• It was found that the automobile segment of the company
experiences a problemwhich is defined through the product
defects through wear in the machines. This issue was
followed by the American practice in operating the machine
until it is broken and only calls in an engineer to fix it. The
act resulted in more defective parts as the machine wears
down and lack of productivity ensues within the operation
division. And lastly, the issue of worker confusion in working
from one machine to the other is defined as one of the
systemic defects that need an implementation of a strategy
and a solution to the problem.

9. CHALLENGES
• The problem in this area is the application and
implementation of TQM in the variable problems
which Toyota experiences. The main difficulty is how to
implement TQM in its plants. Because there are
problems which are defined according to the
operational design of manufacturing the products, as
well as how the workers are treated, it becomes
apparent that the challenge lies on how management
and operations should work together in order to
achieve the maximum potential of successful provision
of product and service to the client.

10. SUCCESS
• It is identified that Toyota was able to become the
highest quality producer of cars in the world and
has dominated the 1980 import market. Toyota
presently experiences success in the field of
manufacturing basically because of the result of
integrating TQM in its management of human
resources and operations .

11. PROCESS IMPROVEMENT
PRINCIPLES
• The customer-oriented philosophy of Toyota
Production System (TPS) provides the principles
which enable the company’s day-to-day practice for
many years. It has been adopted and imitated by
many businesses around the world .

12. CONCLUSION
• Upon implementation of the techniques, it is
Relevant that Toyota achieved success in the advent
of workers’ job satisfaction and taking over
responsibility in the machines which they use to
operate in the manufacturing division. It is still
reflected in the use of TPS and
• kaizen in Toyota at the present conditions of the
company.

13. PRESENTED BY-
NAME - JYOTI KUMARI
CLASS- B.COM 5TH SEMESTER
ROLL NO - 215
SUBJECT- GLOBAL HUMAN RESOURCE
MANAGEMENT _GHRM
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