Total Quality Management (TQM) is a management approach focused on long-term success through customer satisfaction. TQM was developed in the 1950s and emphasizes continuous improvement, employee empowerment, and meeting customer needs. The goals of TQM are to "do the right things right the first time, every time" through customer satisfaction, employee involvement, and continuous improvements. TQM requires leadership and participation from all departments to consistently meet and exceed customer expectations throughout their experience with the company.
A presentation on the continuous improvement tool of total quality management, i.e. PDCA- Plan,Do,Check,Act. Covers the basics of PDCA to give an idea on it's need, use, methodology etc. The presentation will help the beginners gain knowledge about the PDCA cycle and will cover their basic needs on it.
PDCA Cycle
PDCA is an iterative four-step management method used in business for the control and continual improvement of processes and products. It is also known as the Deming circle/cycle/wheel, Shewhart cycle, control circle/cycle, or plan–do–study–act (PDSA). Another version of this PDCA cycle is OPDCA.
This presentation is on Total Quality Management which is also called as TQM. This presentation consist
1.Basic of Total Quality Management,
2.Evolution of Total Quality Management,
3. Implementation framework of Total Quality Management,
4. Quality Control Circle (QCC),
5.Implementation process and structure of the QCC,
6. Roles and responsibilities of the steering committee, facilitator, team leader and members
7. Activities sequences of the QCC
8. Challenges of Total Quality Management,
9. Tips for successful implementation of TQM
etc.
A presentation on the continuous improvement tool of total quality management, i.e. PDCA- Plan,Do,Check,Act. Covers the basics of PDCA to give an idea on it's need, use, methodology etc. The presentation will help the beginners gain knowledge about the PDCA cycle and will cover their basic needs on it.
PDCA Cycle
PDCA is an iterative four-step management method used in business for the control and continual improvement of processes and products. It is also known as the Deming circle/cycle/wheel, Shewhart cycle, control circle/cycle, or plan–do–study–act (PDSA). Another version of this PDCA cycle is OPDCA.
This presentation is on Total Quality Management which is also called as TQM. This presentation consist
1.Basic of Total Quality Management,
2.Evolution of Total Quality Management,
3. Implementation framework of Total Quality Management,
4. Quality Control Circle (QCC),
5.Implementation process and structure of the QCC,
6. Roles and responsibilities of the steering committee, facilitator, team leader and members
7. Activities sequences of the QCC
8. Challenges of Total Quality Management,
9. Tips for successful implementation of TQM
etc.
Total Quality Management TQM, also known as total productive maintenance, describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.
,
quality management systems
,
what’s iso?
,
getting to know iso
,
benefits of iso registration
,
requirements
,
requirements activity
,
quality management system (qms)
,
resource management
,
product realization
,
measure
,
analyze and improve
,
documentation activity
,
internal audits
,
how to do an internal audit
,
audit activity
,
registration process
,
two ways to be iso certified
Measure the performance and durability of products with the help of quality management principles as it helps to achieve the desired business outcomes.
Total Quality Management TQM, also known as total productive maintenance, describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.
,
quality management systems
,
what’s iso?
,
getting to know iso
,
benefits of iso registration
,
requirements
,
requirements activity
,
quality management system (qms)
,
resource management
,
product realization
,
measure
,
analyze and improve
,
documentation activity
,
internal audits
,
how to do an internal audit
,
audit activity
,
registration process
,
two ways to be iso certified
Measure the performance and durability of products with the help of quality management principles as it helps to achieve the desired business outcomes.
Total Quality Management (TQM) is a management approach that seeks to provide long-term success by providing unparalleled customer satisfaction through the constant delivery of quality IT services
Introduction - Need for quality - Evolution of quality - Definitions of quality - Dimensions of product and service quality - Basic concepts of TQM - TQM Framework - Contributions of Deming, Juran and Crosby - Barriers to TQM - Quality statements - Customer focus - Customer orientation, Customer satisfaction, Customer complaints, Customer retention - Costs of quality.
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India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...Kumar Satyam
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Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
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Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
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HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
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As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
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2. Total Quality Management
TQM
• Total - Made up of the whole
• Quality - degree of excellence a product or
service provides
• Management - Act, art or manner of planning,
controlling, directing,….
Therefore, TQM is the art of managing the
whole to achieve excellence.
3. Introduction of TQM
Concept was first developed by
W. Adward Deming,
Joshep Juran & A.V Feiganbaun.
Comprehensive approach for improving product
quality and get customer satisfaction.
Management philosophy of improving
product quality through
everyone commitment &
N involvement to
satisfied customer need.
5. Total Quality Management
Another way to put it
• At it’s simplest, TQM is all managers leading
and facilitating all contributors in everyone’s
three main objectives:
(1) Total client satisfaction.
(2) Employee involvement.
(3) continuous improvements.
6. Customer satisfaction:
• Is a relative concept varies from one customer
to another customer i.e. the customer may be
satisfied with today’s product but may not be
satisfied in future.
• Each person defines quality in relation to his
or her own needs and means at a particular
point of time.
7. Employee involvement
• In quality management is crucial in achieving and
sustaining high level in quality.
• Employee have to be empowered to take preventive
and if necessary corrective actions without
management approval.
• Employee must be involved in quality by encouraging
them to use quality control tools and techniques to
track performance and identify areas needing
improvement.
• Employee training and motivation are essential for
achieving and sustaining high level of service quality.
8. Continuous improvement
• Is a never ending process and is driven by knowledge and
problem solving.
• The producer must specify the quality attributes of the
product or service as carefully as possible and then to meet
those specifications.
• While improving the process overtime, producer should
continuously strive to improving quality that is doing better
job of meeting customer needs by reducing variability in all
processes and introducing new products when needed.
• As producer gain a better understanding of customer
expectation and as better technology becomes available,
quality can be continuously improved.
9. Total Quality Management
Quality Throughout
• “A Customer’s impression of quality begins with
the initial contact with the company and
continues through the life of the product.”
– Customers look to the total package - sales, service
during the sale, packaging, deliver, and service after
the sale.
– Quality extends to how the receptionist answers the
phone, how managers treat subordinates, how
courteous sales and repair people are, and how the
product is serviced after the sale.
• “All departments of the company must strive to
improve the quality of their operations.”
10. Total Quality Management
Basic Tenets of TQM
• 1. The customer makes the ultimate
determination of quality.
• 2. Top Management must provide leadership and
support for all quality initiatives.
• 3. Preventing variability is the key to producing
high quality.
• 4. Quality goals are a moving target, thereby
requiring a commitment toward continuous
improvement.
• 5. Improving quality requires the establishment
of effective metrics. We must speak with data
and facts not just opinions.
12. BENEFITS OF TQM
1. Advantages unique to TQM:
• It makes the company a leader.
• Fastens the team work.
• Makes the company more sensitive to customer needs.
• Makes the company adapt more readily to changes.
2. Benefits to company
• Quality improves.
• Increased productivity.
• Staffs are more motivated.
• Cost reduced.
13. 3. Benefits to customer
• Fewer problems with product/services.
• Better customer care.
• Greater satisfaction.
4. Benefits to staff
• Empowerment.
• More training and more skills.
• More recognition of achievement.
17. Tools of TQM:
Right First Time: Quality conscious at start
Bench Marking: Measuring and comparing an
organizational business process and practices
against those of the best organization.
Outsourcing: It is process of contracting out
some function of an organization to out-side
firms who can it cheaper and better.
contd….
18. ISO 9000(International organization for standardization ):
Which sets out the criteria for world quality management
system. It covers product testing, employee training, record
keeping, suppliers relation, repair polices & procedures.
Speed: TO survive and win. They can gain competitive
advantage by being better, smarter, and faster than their
competitors at doing valuable things for their customer.
Statistical quality control: The technique follows sampling
of activities in the process and sampling of final products.
This process ensures maintaining standard of quality on the
basis of accepting sampling procedure.
19. 19
Quality circles
• Teams of workers and supervisors that meet regularly to
address work-related problems involving quality and
productivity.
• Developed by Kaoru Ishikawa at University of Tokyo.
• Became immediately popular in Japan as well as USA.
• Lockheed Missiles and Space Division was the leader in
implementing Quality circles in USA in 1973 (after their visit
to Japan to study the same).
S. P. Robins:- “Quality circle is work group of employees who
meet regularly to discuss quality problems, investigate causes
of the problems, recommends them to implement.”
21. Objectives of QC:
To enhanced quality of and productivity
Promotes efficiency
Encourage team work
Increase employee moral & motivation
Improve open communication & human
relation by empowering the employees.
22. Problem solving process in QC:
Problem
identification
Problem
prioritizations
Problem
analysis
Implementation
of decision
making
Decision by
management
Solution
recommendation