Total Quality Management (TQM) is a management approach that seeks to provide long-term success by providing unparalleled customer satisfaction through the constant delivery of quality IT services
Total Quality Management TQM, also known as total productive maintenance, describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.
A presentation on the continuous improvement tool of total quality management, i.e. PDCA- Plan,Do,Check,Act. Covers the basics of PDCA to give an idea on it's need, use, methodology etc. The presentation will help the beginners gain knowledge about the PDCA cycle and will cover their basic needs on it.
Measure the performance and durability of products with the help of quality management principles as it helps to achieve the desired business outcomes.
Quality Circle is a small group of employees who work-in same work area meet at periodic intervals to discuss work-related issues and to offer suggestions & ideas for improvements in production methods and quality control .
Total Quality Management TQM, also known as total productive maintenance, describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.
A presentation on the continuous improvement tool of total quality management, i.e. PDCA- Plan,Do,Check,Act. Covers the basics of PDCA to give an idea on it's need, use, methodology etc. The presentation will help the beginners gain knowledge about the PDCA cycle and will cover their basic needs on it.
Measure the performance and durability of products with the help of quality management principles as it helps to achieve the desired business outcomes.
Quality Circle is a small group of employees who work-in same work area meet at periodic intervals to discuss work-related issues and to offer suggestions & ideas for improvements in production methods and quality control .
Quality management is the act of overseeing all activities and tasks needed to maintain a desired level of excellence. This includes the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement. It is also referred to as total quality management (TQM).
In general, quality management focuses on long-term goals through the implementation of short-term initiatives.
Quality management is the act of overseeing all activities and tasks needed to maintain a desired level of excellence. This includes the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement. It is also referred to as total quality management (TQM).
In general, quality management focuses on long-term goals through the implementation of short-term initiatives.
Total quality management (TQM) has been defined as an
integrated organizational effort designed to improve quality at
every level.
The process to produce a perfect product by a series of measures
require an organized effort by the entire company to prevent.
According to international organization for standards defined
tqm as, “TQM is a management approach for an organization,
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Since 1890, Dressed in white outfit and traditional Gandhi Cap, Mumbai Army of 5,000 Dabbawalas fulfilling the hunger of almost 200,000 Mumbaikar with .
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International Trade Logistics - Documentation.pptxDiksha Vashisht
Documents are at the heart of all logistics processes. Invoices, bills of lading, shipping slips, customs documents, and packing lists are just a few of the (typically) paper documents that are passed through many hands from supplier to receiver to end customer
The trading of one currency for another or system of converting one national currency into another (Rupee for Dollar)
An exchange rate is the price of a currency (value of one currency relative to the other)
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For Example: how many Indian rupees does it take to buy one US dollar?
If the exchange rate is 71, it means Rs. 71 are needed to buy 1 USD
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3. Introduction
Total - made up of the whole
Quality - degree of excellence a product or service provides
Management - act, art or manner of planning, controlling,
directing,….
Therefore, TQM is the art of managing the whole to achieve
excellence.
TOTAL QUALITY
MANAGEMENT
3
4. TOTAL QUALITY
MANAGEMENT
4
The Concept of TQM
• Produce quality work the first time and
always at all times
• Focus on the customer.
• Have a strategic approach to improvement.
• Improve continuously.
• Encourage mutual respect and teamwork.
5. Various Definitions
Total quality management (TQM) has been defined as an
integrated organizational effort designed to improve quality at
every level.
The process to produce a perfect product by a series of measures
require an organized effort by the entire company to prevent or
eliminate errors at every stage in production is called total
quality management.
According to international organization for standards defined
tqm as, “TQM is a management approach for an organization,
centered on quality, based on the participation of all its
members and aiming at long-term success through customer
satisfaction and benefits to all members of the organization and
to the society. TOTAL QUALITY MANAGEMENT 5
6. TOTAL QUALITY
MANAGEMENT
6
Characteristics of TQM
Committed management.
Adopting and communicating
management.
Closer customer relations.
Closer provider relations.
Benchmarking.
Increased training.
Open organization
Employee empowerment.
Flexible production.
Process improvements.
Process measuring
about total quality
7. Traditional approach and TQM
Quality element Previous state TQM
Definition Product-oriented Customer-oriented
TOTAL QUALITY
MANAGEMENT
7
Priorities Second to service and
cost
Short-term
Detection
Operations
Quality Control
Managers
Plan, assign, control,
and enforce
First among equals of
service and cost
Long-term
Prevention
System
Everyone
Teams
Delegate, coach,
facilitate, and mentor
Decisions
Emphasis
Errors
Responsibility
Problem solving
Manager’s role
8. The three aspects of TQM
Counting
TOTAL QUALITY
MANAGEMENT
8
Customers
Culture
Tools, techniques, and training in
their use for analyzing,
understanding, and solving quality
problems
Quality for the customer as a
driving force and central concern.
Shared values and beliefs,
expressed by leaders, that define
and support quality.
9. TOTAL QUALITY
MANAGEMENT
9
Principles of TQM
1. Produce quality work the first time and every time.
2. Focus on the customer.
3. Have a strategic approach to improvement.
4. Improve continuously.
5. Encourage mutual respect and teamwork
11. Focus on the customer
• It is important to identify the organization’s customers.
• External customers consume the organization’s product
or service.
• Internal customers are employees who receive the output
of other employees.
TOTAL QUALITY
MANAGEMENT
11
12. • Since the quality is considered the job of all employees,
employees should be involved in quality initiatives.
• Front line employees are likely to have the closest contact with
external customers and thus can make the most valuable
contribution to quality.
• Therefore, employees must have the authority to innovate and
improve quality.
Employee Involvement
TOTAL QUALITY
MANAGEMENT
12
15. TOTAL QUALITY
MANAGEMENT
15
CONTINUOUS IMPROVEMENT
• The quest for quality is a never-ending process in which people
are continuously working to improve the performance, speed and
number of features of the product or service.
• Continuous improvement means that small, incremental
improvement that occurs on a regular basis will eventually add up
to vast improvement in quality.
• TQM is the management process used to make continuous
improvements to all functions.
• TQM represents an ongoing, continuous commitment to
improvement.
• The foundation of total quality is a management philosophy that
supports meeting customer requirements through continuous
improvement.
16. TOTAL QUALITY
MANAGEMENT
16
Continuous Process Improvement.
View all work as process – production and business.
Process – purchasing, design, invoicing, etc.
Inputs – process – outputs.
Process improvement – increased customer satisfaction.
Improvement – 5 ways:
• Reduce resources
• Reduce errors
• Meet expectations of downstream customers
• Make process safer
• Make process more satisfying to the person doing
18. TOTAL QUALITY
MANAGEMENT
18
BENEFITS OF TQM:
• Improved quality.
• Employee participation.
• Team work.
• Working relationships.
• Customer satisfaction.
• Employee satisfaction.
• Productivity.
• Communication.
• Profitability.
• Market share.
19. TOTAL QUALITY
MANAGEMENT
19
BENEFITS OF TOTAL QUALITY
MANAGEMENT
• Financial benefits include lower costs, higher returns on sales and
investment, and the ability to charge higher rather than
competitive prices.
• Improved access to global markets, higher customer retention
levels,
• Less time required to develop new innovations, and a reputation
as a quality firm.
• Total quality management (tqm) is one such approach that seeks
to improve quality and
• Performance which will meet or exceed customer expectations.
20. CONCLUSION:
• TQM encourages participation amongst employees, managers and
organization as whole.
• Using Quality management reduces rework nearly to zero in an achievable
goal .The responsibilities either its professional, social, legal one that rest with
the pharmaceutical manufacturer for the assurance of quality of product are
tremendous and it can only be achieved by well organised.
• Work culture and complete engagement of the employees at the work place. It
should be realised that national & international regulations must be
implemented systematically and process.
• Control should be practiced rigorously.
• Thus quality is critically important ingredient to organisational success today
which can be achieved by TQM, an organisational approach that focusses on
quality as an over achieving goals, aimed at the prevention of defects rather
than detection of defects..
TOTAL QUALITY
MANAGEMENT
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21. Reference:
• Text book of Total Quality Management by L.Suganthi and
Anand A.Samuel,2nd edition,2005,pageno.49-61.
• Total Quality Management by R.S Nagarajan,
A.A.Arivalangar,new age international publishers,1st
edition,2009,page no.21.
• www.slideshare.com/tqm in pharma industry.
TOTAL QUALITY
MANAGEMENT
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