Total Quality Management principle and concepts
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This presentation provides an overview of Total Quality Management (TQM). It defines TQM as the integration of all functions and processes within an organization to achieve continuous improvement in quality of goods and services and customer satisfaction. The presentation covers the general meaning of TQM, its key principles like customer focus, leadership and continuous improvement. It also discusses the dimensions, variables, concepts, benefits and provides an example of TQM implementation at Toyota Motors.
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This document discusses leadership and total quality management. It states that visionary leadership is needed to set direction, create customer focus, and establish clear values and expectations. Leaders must inspire employees and encourage innovation. When implementing TQM, leaders should establish a quality council, develop core values and frameworks, and create quality statements about vision, mission, and policies. The TQM implementation process involves establishing a vision and mission, then strategic planning including developing short and long term plans. Good quality leaders prioritize customers, empower employees, emphasize improvement and prevention, and encourage collaboration. They also learn from problems and continuously improve communication and commitment to quality.
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This document provides an overview of quality assurance and management. It discusses the history of quality initiatives from skilled craftsmanship to modern approaches like Six Sigma. Total quality management is defined as a people-focused system for increasing customer satisfaction and reducing costs. Key principles of total quality include customer focus, participation and teamwork, and continuous process improvement. Quality initiatives can provide competitive advantage and positively impact profitability by improving design, lowering costs, and increasing customer satisfaction.
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Total Quality Management (TQM) is a strategy for improving business performance through commitment and involvement of all employees to fully satisfy customer requirements. It focuses on continuous improvement of products, services, processes, and people. Six Sigma seeks to improve quality and minimize variability in processes. The principles of TQM include producing quality work the first time, focusing on customers, continuous improvement, teamwork, and adding value. Tools used include Pareto charts, histograms, fishbone diagrams, and flow charts. Key elements are leadership, employee involvement, and continuous improvement. Implementing TQM requires commitment, defining objectives, identifying resources, and ongoing review and improvement.
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Muhammad Salman Jamil introduced himself and provided his work experience and education credentials. He then outlined the topics to be covered in Lecture 1 on Total Quality Management (TQM), including definitions of TQM, frameworks, pioneers in the field, obstacles to implementation, and benefits. TQM aims to achieve excellence through continuous improvement and customer focus using a philosophical approach to management. It relies on principles like management commitment, treating suppliers as partners, and establishing performance measures.
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Total quality management (TQM) is a management approach that aims to continuously improve processes by incorporating employee knowledge and focusing on customer needs. It involves organization-wide efforts to install a culture of continuous quality improvement. Key elements of TQM include customer focus, employee involvement, a process-centered view, strategic planning, fact-based decision making, and continuous improvement. When implemented successfully, TQM can provide benefits like strengthened competitiveness, higher productivity, reduced costs, improved customer satisfaction, and increased profitability and shareholder value.
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Total Quality Management principle and concepts
- 1. Presentation on T. Q. M. Total Quality Management. Presented By: Miss Nikita Bajarang Amane. 1st year M. Pharmacy Quality Assurance RAJARAMBAPU COLLEGE OF PHARMACY KASEGAON
- 2. Content:- 1. Introduction 2. Definition 3. The General Meaning Of TQM 4. The TQM system 5. Approaches 6. Dimensions of TQM 7. The principles of TQM 8. Variables 9. Basic Concepts of TQM 10. Benefits 11. Example. 12. Conclusion 13. References
- 3. Introduction : • In the global marketplace increased levels of competition have resulted in quality becoming of increasing importance to organizations and consequently Total Quality Management (TQM) has become a key management issue. • It includes the all about QUALITY should applied in organization
- 4. What is TQM? TQM is the integration of all functions and processes within an organization in order to achieve continuous improvement of the quality of goods and services. The goal is customer satisfaction. DEFINITION:-
- 5. The Genral meaning of TQM Total - made up of the whole Quality - degree of excellence a product or service provides Management - act, art or manner of planning, controlling, directing,….
- 6. Customer Focus Process Improvement Total Involvement Leadership Measurement Training Supportive structure Communications Reward and recognition Continuous Improvement Objective Principles Elements The TQM System
- 7. MANAGEMENT OF PROCESS QUALITY HUMAN RESOURCE DEVELOPMENT AND MANAGEMENT STRATEGIC QUALITY PLANNING INFORMATION AND ANALYSIS CUSTOMER FOCUS AND SATISFACTION QUALITY AND OPERATIONAL RESULTS SENIOR EXECUTIVE LEADERSHIP System Approach for TQM Driver System
- 8. Dimensions of Quality Durability- Useful life ,include repair. Service- Resolution of problems, ease of repair. Response- Human relations with Customers. Aesthetics- Sensory Features. Reputation- Past performance, Company Image.
- 9. The Principles of TQM Customer Advocacy Ensuring leadership (management involvement) The involvement of all staff in decision making Process approach to management System approach to management Continuous improvement in performance Management by facts Mutually advantageous relations with suppliers
- 11. TQM Six Basic Concepts ⁕ Leadership ⁕ Customer Satisfaction ⁕ Employee Involvement ⁕ Continuous Process Improvement ⁕ Supplier Partnership ⁕ Performance Measures
- 12. Benefits:- Improved Quality Employee Participation Team Work Internal & External Customer Satisfaction Productivity ,Communication Profitability & Market Share
- 13. Example: TQM at a t Toyota motors Total Quality Management (TQM) would not be what it is today without Toyota Motors. Renowned for its lean production system, Toyota Motors is the tenth most important company in the world according to Fortune Global 500 and one of the only companies on the list to directly address TQM. Understanding the magnitude of the company’s contribution to overall total quality management is a great feat. First of all, one must look back at history.
- 14. References :- •www.fkm.utm.my total quality management •www.vikalpa .com •www.rug.nl.pdf •www.wikipidia.com •www.slideshare.com •www.ppt/of/admine/TQM<.research>