The document discusses the seven principles of quality management: customer focus, leadership, people engagement, process approach, continual improvement, decision making, and relationship management. It explains that quality management aims to meet and exceed customer requirements through an interrelated process that empowers people, analyzes data, and manages relationships to continually improve performance and satisfy customers. Effective use of these principles can help organizations enhance their capabilities and achieve quality objectives.

1. Principles of Quality
Management System
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2. Quality management is a set of
principles, rules, and norms which
help to improve the organization's
performance.
The major aim of quality
management is to meet customer
requirements and exceed their
expectations.
What is Quality
Management?

3. Customer Focus
Leadership
People Engagement
Process Approach
Continual Improvement
Decision Making
Relationship Management
7 Principles of
Quality Management

4. It provides an opportunity to
understand the current and future needs
of the customers and retain their
confidence
Customer Focus

5. Leadership
Leaders can create an
environment that
empowers the people to
engage with the
organization and help it
to achieve its quality
objectives

6. People
Engagement
Involvement of
organizational members
at various stages can
enhance the capability to
deliver higher values so
that the organization can
achieve its quality
objectives

7. Process Approach
Quality management is an
inter-related process which
helps to understand the results
and boost the organization’s
performance

8. Continuous improvement is
essential to create new
opportunities and enhance
the current level of
performance
Continual
Improvement

9. Decision
Making
Decision making can be a
complex process which
always involves some
uncertainty
Facts, pieces of evidence
and data analysis results
help to make effective
business decisions

10. Relationship
Management
Maintain the success of
tthe organization by
managing the
relationships with its
interested parties to
enhance the performance

11. Conclusion
Effective decision making helps to
predict consistent outcomes and
opportunities for performance
improvement
It helps to choose the right techniques
and methods for analyzing the data
You can enhance customer
satisfaction

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