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Tqm ppt
Total Quality Management (TQM) aims to integrate all organizational functions to achieve continuous quality improvement and customer satisfaction. It involves managing all aspects of an organization to achieve excellence. Key elements of TQM include leadership, employee involvement, and continuous process improvement. Some tools used in TQM are histograms, Pareto charts, cause-and-effect diagrams, flowcharts, control charts, checklists, and scatter diagrams. These tools help identify issues, find causes of problems, monitor processes, and drive improvement.
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Tqm ppt
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- 3. INTRODUCTION TO TQM Whatis TQM? TQM is the integration of all functions and processes within an organization in order to achieve continuous improvement of the quality of goods and services. The goal is customer satisfaction. â No doubt , humans are always deficientâ (Al-Quran)
- 4. TQM Total -> madeup of the whole Quality -> degree of excellence a product or service provides Management -> act, art or manner of planning, controlling, directing,âŚ. Therefore, TQM is the art of managing the whole to achieve excellence. Total Quality Management
- 5. A FUNDAMENTAL CONCEPTOF TQM FROM BS 7850 - A âPROCESSâ ď âA set of inter-related resources and activities which transform inputs into outputs.â (ISO 8402). ď âAny activity that accepts inputs, adds values to these inputs for customers, and produces outputs for these customers. The customers may be either internal or external to the organization.â (BS 7850)
- 6. TQM & organizationalCultural Change Traditional Approach Lack of communication Control of staff Inspection & fire fighting Internal focus on rule Stability seeking Adversarial relations Allocating blame TQM Open communications Empowerment Prevention External focus on customer Continuous improvement Co-operative relations Solving problems at their roots
- 7. Controls Process OutputsInputs Resources "THE SIMPLEPROCESS" (Source: BS 7850: 1992, âTotal Quality Managementâ)
- 8. ELEMENTS OF TQM ďLeadership Top management vision, planning and support. ď Employee involvement All employees assume responsibility for the quality of their work. ď Product/Process Excellence Involves the process for continuous improvement.
- 9. ELEMENTS FOR SUCCESS ďManagement Support ď Mission Statement ď Proper Planning ď Customer and Bottom Line Focus ď Measurement ď Empowerment ď Teamwork/Effective Meetings ď Continuous Process Improvement ď Dedicated Resources
- 10. THE TQM SYSTEM TotalQuality Management Customer Focus Process Improvement Total Involvement Leadership Education and Training Supportive structure Communications Reward and recognition Measurement Continuous Improvement Objective Principles Elements
- 11. CONTINUOUS IMPROVEMENT Do Act Check Objective andprocesses to meet customer need and organizational policies Implement Processes Monitor and measure process. Report result Adapt, Improve and change processes
- 12. TQM TOOLS ď Qualityfunction deployment (QFD) ď Pareto charts ď Process charts ď Cause & effect diagrams ď Statistical process control (SPC)
- 13. TOTAL QUALITY MANAGEMENT SEVENBASIC QUALITY TOOLS
- 14. INTRODUCTION ď Quality toolsare more specific - tools which can be applied to solving problems in improving quality in organizations, manufacturing, or even in individual processes. ď They were first emphasized by Kaoru Ishikawa, professor of engineering at Tokyo University and the father of âquality circlesâ.
- 15. SEVEN BASIC QUALITYTOOLS HISTOGRAM PARETO CHART CAUSE & EFFECT FLOWCHA RT CHECK SHEET CONTROL CHART SCATTER DIAGRAM
- 16. HISTOGRAMS ď A histogramis a bar graph that shows frequency data. ď Histograms provide the easiest way to evaluate the distribution of data.
- 18. PARETO CHART The ParetoChart is a histogram ordered by the frequency of result occurrences, showing how many results were generated by the type or category of the identified cause. The relative position of the occurrences is used to guide corrective actions. ⢠The corrective actions must initially focus on the problems that are causing the majority of defects.
- 19. PARETO CHART 0 10 20 30 40 50 60 70 80 90 100 110 120 130 Poor documentation Delays onthe technical specifications Delay to prepare the purchase order Lack of stock Importing problems Lack of human resources Transport Failure Other
- 20. CAUSE AND EFFECTDIAGRAM It shows how several causes relate themselves to problems or potential effects. Also known as Ishikawa Diagram or Fishbone Diagram.
- 21. CAUSE AND EFFECTDIAGRAM
- 22. FLOWCHARTING A flowchart isany chart that depicts how several elements interact with each other Here are a few flowcharting techniques that are usually used in quality management ⢠Cause and Effect Diagram ⢠Systems or Process Flowcharts
- 24. CONTROL CHARTS Control chartspresent the results of a process over time. They are used to determine if the process is under control. They are used to monitor any type of variable output. Can be used to monitor ⢠Cost and schedule variances; ⢠Volume and frequency of changes; ⢠Errors in the project documentation
- 25. CHECKLIST It is alist with previously defined options that are used as a guide to control risks. It allows a thorough evaluation in a short period of time.
- 26. SCATTER DIAGRAMS ď ScatterDiagrams are used to study and identify the possible relationship between the changes observed in two different sets of variables.
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