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'Xero-ing in' on Global Collaboration During Hyper-Growth
Anika Rani, a technical business analyst at Xero, focuses on managing rapid growth within a global small business platform, which has over 700,000 subscribers and significant revenue. The document discusses the challenges and strategies related to onboarding, up-skilling teams, and maintaining an effective support channel, emphasizing the importance of balancing standardization with flexibility in processes. Additionally, it highlights the need for proactive performance monitoring and establishing clear communication for stakeholder engagement.
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'Xero-ing in' on Global Collaboration During Hyper-Growth
- 1. Anika Rani @neekseeka TechnicalBusiness Analyst, Xero ‘Xero-ing’ in on global collaboration during hyper-growth
- 2. DENVER NEW YORK SANFRANCISCO MILTON KEYNES LONDON CANBERRA MELBOURNE SYDNEY AUCKLAND WELLINGTON SINGAPORE
- 3. Global small businessplatform and ecosystem with over 700,000 subscribers
- 4. #1 Most innovativegrowth companies 2014 & 2015 Best Accounting Software CLOUDSWAVE AWARDS Financial Product of the Year UK CLOUD AWARDS TaxTouch Most Innovative BANKING TECH AWARDS Top-choice accounting software PC WORLD
- 5. Our growth 1,450+ 717,000 200 1k7k 17k 36k 78k 157k 284k 475k 27 50 56 90 113 194 382 758 1161 $39M REVENUE REVENUE $258M SUBSCRIBERS XERO STAFF
- 7. 1,450+ 27 50 5690 113 194 382 758 1161 XERO STAFF
- 8. Human Champion ChallengeOwnership Beautiful
- 9.
- 10. Challenges 1 2 34 On-boarding & Up-skilling Standardisation vs. Freedom Support channel Atlassian Suite Performance
- 11. Rapid hiring &effort to on-board Knowledge sharing for new starters Continuous learning & up-skilling Exponential speed of development Managing the on-boarding and up-skilling of teams 1
- 14. Training in small,targeted groups Surface content, make it easily accessible Establish a training support channel 1 Internal Atlassian knowledge base for self-help Managing the on-boarding and up-skilling of teams
- 15. Standardizing while scaling Constantlyevolving, dynamic teams Openness to other systems & tools Achieving a balance between standardization and freedom 2
- 18. 1450+ Users 185 Projects 62Customfields 44 Workflows 13 14 15 16 JIRA Usage 77 723 1126 51 120 48 60 38 23
- 19. Integrate disparate systems usingAtlasssian Marketplace Common and flexible workflows Track and review usage statistics 2 Achieving a balance between standardization and freedom
- 20. Establishing an effective supportchannel for stakeholder engagement No single place for directing requests Requests were missed No visibility of request numbers SLAs did not exist 3
- 26. Establish a singlefunnel for requests Leverage customised issue collectors Set response times and expectations 3 Report, report, report Establishing an effective support channel for stakeholder engagement
- 27. Increase in numberof global users at Xero Increase in customisations and add-ons Little visibility of server performance Maintaining the Atlassian Suite for stable performance 4
- 30. Be proactive: Implement monitoringtools - Java Melody Be reactive: Establish an Outage Response Process Educate the team Maintaining the Atlassian Suite for stable performance 4
- 31. Takeaways Design with scalein mind Deliver value from change Create a common language Align don’t silo Ensure effective operations Group thinking & review
- 32. Human Champion ChallengeOwnership Beautiful
- 34.