The document outlines a growth strategy for scaling user support from 5 administrators to 60,000 users within the Department of Defense. It details the integration and management of resources, including Jira and Confluence tools, to enhance efficiency amidst growing demands. Key considerations for future scalability and performance optimization are emphasized throughout the document.

1. 5 Admins for 60,000 Users
JAMES HUNT • DOD CONTRACTOR • VISTRONIX • @ALATYAMI
Creating a High-Clearance Growth Strategy for
the Department of Defense

2. Introduction
INTRODUCTION
GETTING TO 60,000
SCALING
ON THE HORIZON

3. Getting to 60,000
GETTING TO 60,000
SCALING
ON THE HORIZON
INTRODUCTION

4. 2010/2011 The Beginning

5. 2012 – From Code to Integration

6. 2013 – Time to Scale

7. 2013 – Time to Scale

8. 2014 – Calm After the Storm

9. 2015 – 60,000 and Climbing

10. 2015 – 60,000 and Climbing

11. 2016 and Beyond
JIRA Projects
1100
JIRA Issues
750,000
Spaces
1900
Bitbucket Repos
2000
Fisheye/Crucible
900/175Bamboo Plans
300

12. 80,000
Users
2,000 Groups

13. 15,000
Support Issues
Since 2010

14. 3,300,000
Average Hits
Per Day

15. 5
Support Team

17. Scaling
INTRODUCTION
GETTING TO 60,000
SCALING
ON THE HORIZON

18. Allows Teams to pick what they
need and know what we offer.
Detailed Forms
JIRA Service Desk and Confluence
Set labels and field values to
leverage filters to quickly
categorize issues.
Prepopulated Fields

19. Provides documentation for
choosing the correct options.
Live Knowledge Base
Allows Teams to pick what they
need and know what we offer.
Detailed Forms
JIRA Service Desk and Confluence

23. Kanban Board – Daily Support

24. Kanban Board – Daily Support

25. Kanban Board – Daily Support

26. SCRUM Board – Long Term Support

27. Delegated Project Administration

28. Delegated Group Management

29. Technical Account Manager

30. Premier Support

31. Scaling Cache
Cache
Settings
(Number of Users x 2)
+
(Number of Groups x 2)

32. User Directory Synchronization
Reduce
Large Groups
60,00060,000

33. User Directory Synchronization
Reduce
Large Groups
60,000
ALL-USERS

34. System Resources
32GB Mem
8 CPU
JVM
16GB Mem
Database
8GB

35. On The Horizon
INTRODUCTION
GETTING TO 60,000
SCALED SUPPORT
ON THE HORIZON

36. JIRA Data Center
Confluence Data Center
Bitbucket Data Center
High
Availability

38. crowd-ehcache.xml
JIRA / Crowd
ehcache.xml
Confluence / Bitbucket / Bamboo
(Number of Users x 2) + (Number of Groups x 2)

39. Always plan to scale to
matter how small you start

40. JAMES HUNT • DOD CONTRACTOR • VISTRONIX • @ALATYAMI
Thank you!