Join Sapient (part of Publicis Groupe) on a journey of building a purpose-built client experience with the Atlassian products at its core. Learn how we moved from a fragmented legacy landscape to a standardized environment for teams and clients with the Publicis.Sapient DOJO, or the name for our strategy of standardized methods, integrated tools and business-centric support. We will show you how the DOJO has improved the lives of our teams. With nearly 16,000 users, 2,500+ projects, and 1.3+ million issues, we're using Atlassian products at huge scale in the services industry. Whether your organisation is large or small, if you use multiple Atlassian products, you will walk away with helpful tips like: How automation accelerates how we do project provisioning Examples of how we use JIRA Service Desk for Support Best practices on using groups across Atlassian products Products covered: JIRA Software, JIRA Core, JIRA Service Desk, Confluence, HipChat, Bitbucket, Bamboo, Fisheye / Crucible

3. Passionate People
23.000+
Offices Globally
100
Years of Innovation
26
Company
1
WE’RE A NEW BREED
OF TRANSFORMATION PARTNER

4. Content, Commerce ...

5. ... and beyond

6. ARMIN MAYRHOFER • PRODUCT OWNER • PUBLICIS.SAPIENT
How Standardizing on Atlassian
Products is Helping Publicis.Sapient
Scale and Make an Impact

7. OUR GROWTH STORY
THE BEGINNING
LESSONS LEARNED
THE FUTURE
Agenda

8. The Beginning

9. Pilot Introduction
In 2011 we introduced JIRA,
Confluence and Fisheye

10. Today
• 19.000 users
• Over 1.5 Million Issues
• Over 1.2 Million Pages
• Data Center for JIRA and
Confluence

11. Pain Points
ConfusionScaleComplexity
One size does not fit all Our small team was
overwhelmed with
demand
New users were
increasingly confused
about our offering
Growth
Grew 2-3 times year
over year

12. Know-HowSpeedVariety Ease of Use
Needed Answers
Embrace different type
of projects
Reduce the time to get
started
Help users to navigate
and collaborate across
projects with standards
Offer helpful
documentation and
trainings

13. Our Growth Story

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© Copyright Publicis.Sapient | Confidential
THE PLACE OF THE WAY
Methods, integrated tools and support.

16. DOJO
Core Tools

17. Atlassian
Tools

18. Deep Dives

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Project Environments
Customer Portal
Group Self-Serve
Provide a bundle of pre-configured applications

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Project Environments
Customer Portal
Group Self-Serve
Legacy HelpDesk

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Project Environments
Customer Portal
Group Self-Serve
New streamlined Customer Portal

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Project Environments
Customer Portal
Group Self-Serve
Requesting a Project Environment

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Project Environments
Customer Portal
Group Self-Serve
Requesting a Project Environment

24. Project Setup Automation
NEW REQUEST KICK OFF AUTOMATION FAST TURNAROUND

25. Project Setup Automation

26. 60-70 Project Environments each month
X
1 hour manual setup effort
1 Dev for 2 Sprints

27. 65 hours
160 hours

28. ROI in
months
2.5

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Customer Portal
Project Environments
Group Self-Serve
Proven platform
Custom Scripting
Power of experts
Next improvement: Self-Service

30. Browse Users
Group Self-Serve
Add/Remove Users
Restrict Access
Visibility into the users that
are assigned to a group
currently.
Easily add or remove users
via a user picker.
Restrict to the users of choice.
Allows multiple admins per
group.

31. Lessons Learned

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Permission Groups
Customizations
Keep it Simple
• Internal Group: FLYMARS-INT
• External Group: FLYMARS-EXT
Use a standard syntax for groups:

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Permission Groups
Customizations
Keep it Simple
Dealing with Customization Requests
Listen carefully
Think hard
Don‘t change if possible

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Permission Groups
Customizations
Keep it Simple
Easy to add, but hard to remove

35. The Future

36. WizardEnhanceRefactor
Our Focus in 2017
Listen to user feedback
and building
New configurations for
HipChat, Bamboo,
Sonar
From Bundles to
Configuration Wizard?

37. The DOJO in real life

41. Thank you!
ARMIN MAYRHOFER • PRODUCT OWNER • PUBLICIS.SAPIENT