The document discusses problems with static business descriptions and tools that are too complex. It introduces a clear method and easy-to-use modeling tool to map, analyze, and develop businesses. The method involves employees to share knowledge and continuously improve processes. The tool provides a visualized view of requirements, processes, and meetings. Customers report being able to identify problems, focus on core issues, and work on continuous improvements more effectively.
This document discusses the benefits of IT consulting services for businesses. IT consulting helps businesses meet their goals efficiently by providing information technology expertise. Key benefits include increasing organizational efficiency, maximizing the use of existing technology while also adopting new technologies, and reducing costs of technology adaptation. The document recommends choosing a service provider that offers simple, full-service solutions and establishes performance standards that meet client requirements.
The document provides information on various services offered by EPCM Professional Services Partners to help companies address environmental regulations, project management, planning and scheduling, shutdowns and outages, manufacturing, and change management. Some key services mentioned include regulatory compliance assistance, carbon footprint analysis, project planning and scheduling, shutdown and outage estimating, change management methodology, and manufacturing process assessment. The company aims to identify issues, anticipate future challenges, and provide customized solutions and guidance to help clients improve processes and operations.
Fifth lecture on service design at KISK of Masaryk University, Brno, Czech Republic. This time on importance, key principles and best practices of customer service.
Does My Data Collection Process Need an Update?Zerion Software
Looking for a better tool to collect data? Wondering if a more efficient, less frustrating data collection process exists? If so, this slideshow is for you! Learn more about how engineering teams, healthcare facilities, NGOs and others have improved their data-related processes, today!
Vision Consulting is pitching an organizational change project to an insurance company. They propose using a top-down and bottom-up approach to help the company successfully transition to a matrix structure to increase agility and improve the customer experience. Their methodology includes workshops, rotational programs, and training programs. They estimate the total cost to be around $300,000 and implemented over 6 months. They believe their approach will help address challenges like ensuring employees understand their roles and building accountability and culture.
7 Key Points for Process excellence/ Process ImprovementBenjamin Kyalo
The document outlines 7 key points for organizational process excellence: 1) Design systems and processes that meet customer needs; 2) Involve workers in process improvement by having them identify opportunities and solutions; 3) Align and guide metrics to measure the right things and ensure the data is useful; 4) Ensure process visibility and ownership with someone responsible for understanding and improving entire processes; 5) Consider technology which has potential to radically redesign processes; 6) Make continuous process improvement part of the organizational DNA; 7) Avoid being too complicated and reduce unnecessary complexity.
The document discusses problems with static business descriptions and tools that are too complex. It introduces a clear method and easy-to-use modeling tool to map, analyze, and develop businesses. The method involves employees to share knowledge and continuously improve processes. The tool provides a visualized view of requirements, processes, and meetings. Customers report being able to identify problems, focus on core issues, and work on continuous improvements more effectively.
This document discusses the benefits of IT consulting services for businesses. IT consulting helps businesses meet their goals efficiently by providing information technology expertise. Key benefits include increasing organizational efficiency, maximizing the use of existing technology while also adopting new technologies, and reducing costs of technology adaptation. The document recommends choosing a service provider that offers simple, full-service solutions and establishes performance standards that meet client requirements.
The document provides information on various services offered by EPCM Professional Services Partners to help companies address environmental regulations, project management, planning and scheduling, shutdowns and outages, manufacturing, and change management. Some key services mentioned include regulatory compliance assistance, carbon footprint analysis, project planning and scheduling, shutdown and outage estimating, change management methodology, and manufacturing process assessment. The company aims to identify issues, anticipate future challenges, and provide customized solutions and guidance to help clients improve processes and operations.
Fifth lecture on service design at KISK of Masaryk University, Brno, Czech Republic. This time on importance, key principles and best practices of customer service.
Does My Data Collection Process Need an Update?Zerion Software
Looking for a better tool to collect data? Wondering if a more efficient, less frustrating data collection process exists? If so, this slideshow is for you! Learn more about how engineering teams, healthcare facilities, NGOs and others have improved their data-related processes, today!
Vision Consulting is pitching an organizational change project to an insurance company. They propose using a top-down and bottom-up approach to help the company successfully transition to a matrix structure to increase agility and improve the customer experience. Their methodology includes workshops, rotational programs, and training programs. They estimate the total cost to be around $300,000 and implemented over 6 months. They believe their approach will help address challenges like ensuring employees understand their roles and building accountability and culture.
7 Key Points for Process excellence/ Process ImprovementBenjamin Kyalo
The document outlines 7 key points for organizational process excellence: 1) Design systems and processes that meet customer needs; 2) Involve workers in process improvement by having them identify opportunities and solutions; 3) Align and guide metrics to measure the right things and ensure the data is useful; 4) Ensure process visibility and ownership with someone responsible for understanding and improving entire processes; 5) Consider technology which has potential to radically redesign processes; 6) Make continuous process improvement part of the organizational DNA; 7) Avoid being too complicated and reduce unnecessary complexity.
Are you in a search of an IT consultant for our business? It is too common that the business owners, managers, or supervisors find themselves in a position where growth has slowed, stopped, or reversed. In that case what exactly will help is, check with a business consultant. It is wise as well as a great step towards making your company stable or in a position of growth.
Matt Scott is highly recommended for his exceptional work ethic and leadership abilities. Over two years at PeopleNet, Matt has demonstrated superior organizational skills, the ability to grasp situations quickly and determine appropriate actions, and a willingness to tackle difficult tasks head-on using strong troubleshooting skills. He excels as both a leader and team player, always willing to help others with no hesitation. Matt is well-liked by coworkers for his attention to detail, effective communication skills, and desire to assist in any way possible. The letter writer considers Matt to be an asset to any company due to his self-discipline, work ethic, and excellent leadership qualities.
This video is presented by USEP's BSCS student Alvin Mark U. Cabeliño under Mr. ND Arquillano as a partial fulfilment for Elective 4 -E-Commerce It talks about Change management.
The document provides contact information for Ratman, a sales engineer at PT. Trimmitra Wisasa Abadi. It lists his phone number, email address, the company address in Tangerang, Indonesia, as well as the company's phone, fax numbers, and website.
The Importance of 30 Minutes Response TimeResellerClub
The document discusses the importance of maintaining a 30 minute response time for customer support. It identifies some potential problems like insufficient support staff size, lack of right talent, inadequate training, and lack of transparency. It provides recommendations such as accurately estimating support staff needs, hiring right talent with both technical and communication skills, implementing structured training, providing transparency to customers, building support processes, and viewing support as a critical company-wide mission rather than just a departmental function.
7 Tips to Avoid Poor Quality ProductionMark Wardell
Quality in production is the efficiency with which you make your products or provide your services. While the quality of your products may be in superior in your customer’s eyes, your profit margin is the judge of your production quality. Here are 7 tips to help increase the quality of your production...
Generating Business Value thro’ Integrating Data Analysis into planning and...NareshChawla
Data analysis is the lifeline of any business. No business can survive without analyzing available data. Whether one wants to arrive at some marketing decisions or fine-tune new product launch strategy or compute process capability or predicate future trends or breakdown a big issue into smaller but manageable issues; data analysis is the key to all the problems.
The document outlines a three step client consultation process used by DL●Q Enterprises to develop customized solutions for organizational issues. In step one, they meet with senior management to understand and document the problem. In step two, DL●Q's team confers offsite to design a high-quality, cost-effective solution. In step three, they present the executive briefing and proposal to senior management. The goal is to ensure expectations are met through open communication and a solution that addresses the root cause while providing measurable results.
Complete Synergy Solutions is a virtual assistant company that offers various administrative services so clients can focus on revenue-generating tasks. They provide services such as human resources, marketing, word processing, customer relations management, special event planning, bookkeeping, and miscellaneous administrative tasks without clients needing to spend time or money on physical workspace, equipment, payroll, or benefits. Hiring Complete Synergy Solutions allows business owners to run their business instead of being run by administrative details.
Matthew is highly recommended for employment. He is self-directed, efficient, and delivers better outcomes than expected. He is consistently friendly with enthusiasm and dedication. Hard-working is an understatement for Matthew - he is dedicated to excellence with vast knowledge and always finds innovative solutions. As a leader, he motivates teams to get jobs done successfully.
This technology consulting company provides services to help businesses make strategic technology decisions that promote growth. They have a team with expertise across operating systems, networks, databases, and programming languages. Their mission is to identify a company's pain points and find technological or other solutions to reduce waste and improve revenue. They work with clients worldwide to determine the best technology solutions depending on each client's unique needs and goals.
This document provides information about Teknasoft, a company that provides intelligent technology solutions. It discusses how computers and humans are powerful when combined and outlines Teknasoft's main areas of expertise, including consulting, custom application development, architecture design, performance optimization, and system integration. The document encourages readers to learn more about Teknasoft's solutions and services on their website.
3 Ps in Profit Pty Ltd is a business consulting firm that focuses on improving performance in small and medium businesses through planning and alignment, processes and systems, and people. They aim to form genuine partnerships with clients to deliver practical solutions in these three areas. Their approach has helped previous clients reduce costs by $6 million, increase revenue by 70%, and boost conversion rates by 30%.
Drew Ryner is a dedicated employee who performs above expectations. He has successfully completed numerous challenging on-site pharmacy training projects for McKesson, engaging others and resolving issues to meet project goals. Drew also has strong technical skills to solve hardware problems during training. His former manager recommends him for any implementation, training, or project management position based on his performance and abilities.
This document summarizes the services of Sentis Managed Solutions, an IT support company that takes a customized approach to supporting businesses. Sentis believes every business has unique IT needs and works to understand each client's business to help them get the most from their technology. They provide a range of services including cloud hosting, IT support and management, backup and recovery, business applications, and hardware and network design to keep businesses running smoothly without confusing technical jargon. A client testimonial praises how Sentis delivered fantastic infrastructure that saved them significant annual costs.
Cynergies is an IT staffing and consulting firm that offers flexible solutions to meet critical staffing needs. They leverage a vast network of resources and proven processes to help clients operate without interruption and achieve goals. Cynergies provides technical specialists across various areas including application development, enterprise integration, IT operations, security, and packaged solutions. They aim to be the practical alternative to both large national firms and niche firms.
The document discusses simplifying analytics by focusing on important data and how to use it to improve business outcomes, rather than complex analytics. It recommends building an environment to accelerate data processing for faster insights and decisions. Companies should leverage business intelligence, data visualization, and data discovery tools, as well as machine learning models, to automate analysis and gain insights from large data sets. Different problems may require hypothesis-based or discovery-based approaches. The key is to identify important data, delegate analysis to tools when possible, visualize data for better understanding, uncover hidden patterns, and customize the approach to the specific problem and data.
The Science of Building Happier Higher Performing Teams - David InglisIAB Canada
From our recent The Business of Digital: Chapter One -Currency of Talent seminar, this is a look into The Science of Team building with David Inglis (Plasticity Labs)
20 ways to increase the social media engagementJadeMagnet
This document provides 20 tips for increasing social media engagement, including being transparent, building trust, telling stories, responding to feedback, showing personality, sharing content throughout the day, and keeping content short. It also shares survey results finding that 71% of customers said they would use Jade Magnet again and that 35% of monthly projects come from repeat customers. Contact information is provided for Vikas Agarwal, Associate Manager of Sales and Marketing at Jade Magnet.
The document is a letter from the CEO of Monroy IT Services providing a guide to help business owners choose a competent and honest computer consultant. It warns that the computer repair industry is unregulated, allowing unqualified technicians to operate. The letter outlines 21 questions for business owners to ask providers to assess their qualifications, customer service, and insurance. The questions focus on response times, technical explanations, proactive support, detailed invoices, and errors & omissions insurance. The goal is to help businesses avoid incompetent or unethical technicians that can waste money and cause data loss or downtime issues.
Are you in a search of an IT consultant for our business? It is too common that the business owners, managers, or supervisors find themselves in a position where growth has slowed, stopped, or reversed. In that case what exactly will help is, check with a business consultant. It is wise as well as a great step towards making your company stable or in a position of growth.
Matt Scott is highly recommended for his exceptional work ethic and leadership abilities. Over two years at PeopleNet, Matt has demonstrated superior organizational skills, the ability to grasp situations quickly and determine appropriate actions, and a willingness to tackle difficult tasks head-on using strong troubleshooting skills. He excels as both a leader and team player, always willing to help others with no hesitation. Matt is well-liked by coworkers for his attention to detail, effective communication skills, and desire to assist in any way possible. The letter writer considers Matt to be an asset to any company due to his self-discipline, work ethic, and excellent leadership qualities.
This video is presented by USEP's BSCS student Alvin Mark U. Cabeliño under Mr. ND Arquillano as a partial fulfilment for Elective 4 -E-Commerce It talks about Change management.
The document provides contact information for Ratman, a sales engineer at PT. Trimmitra Wisasa Abadi. It lists his phone number, email address, the company address in Tangerang, Indonesia, as well as the company's phone, fax numbers, and website.
The Importance of 30 Minutes Response TimeResellerClub
The document discusses the importance of maintaining a 30 minute response time for customer support. It identifies some potential problems like insufficient support staff size, lack of right talent, inadequate training, and lack of transparency. It provides recommendations such as accurately estimating support staff needs, hiring right talent with both technical and communication skills, implementing structured training, providing transparency to customers, building support processes, and viewing support as a critical company-wide mission rather than just a departmental function.
7 Tips to Avoid Poor Quality ProductionMark Wardell
Quality in production is the efficiency with which you make your products or provide your services. While the quality of your products may be in superior in your customer’s eyes, your profit margin is the judge of your production quality. Here are 7 tips to help increase the quality of your production...
Generating Business Value thro’ Integrating Data Analysis into planning and...NareshChawla
Data analysis is the lifeline of any business. No business can survive without analyzing available data. Whether one wants to arrive at some marketing decisions or fine-tune new product launch strategy or compute process capability or predicate future trends or breakdown a big issue into smaller but manageable issues; data analysis is the key to all the problems.
The document outlines a three step client consultation process used by DL●Q Enterprises to develop customized solutions for organizational issues. In step one, they meet with senior management to understand and document the problem. In step two, DL●Q's team confers offsite to design a high-quality, cost-effective solution. In step three, they present the executive briefing and proposal to senior management. The goal is to ensure expectations are met through open communication and a solution that addresses the root cause while providing measurable results.
Complete Synergy Solutions is a virtual assistant company that offers various administrative services so clients can focus on revenue-generating tasks. They provide services such as human resources, marketing, word processing, customer relations management, special event planning, bookkeeping, and miscellaneous administrative tasks without clients needing to spend time or money on physical workspace, equipment, payroll, or benefits. Hiring Complete Synergy Solutions allows business owners to run their business instead of being run by administrative details.
Matthew is highly recommended for employment. He is self-directed, efficient, and delivers better outcomes than expected. He is consistently friendly with enthusiasm and dedication. Hard-working is an understatement for Matthew - he is dedicated to excellence with vast knowledge and always finds innovative solutions. As a leader, he motivates teams to get jobs done successfully.
This technology consulting company provides services to help businesses make strategic technology decisions that promote growth. They have a team with expertise across operating systems, networks, databases, and programming languages. Their mission is to identify a company's pain points and find technological or other solutions to reduce waste and improve revenue. They work with clients worldwide to determine the best technology solutions depending on each client's unique needs and goals.
This document provides information about Teknasoft, a company that provides intelligent technology solutions. It discusses how computers and humans are powerful when combined and outlines Teknasoft's main areas of expertise, including consulting, custom application development, architecture design, performance optimization, and system integration. The document encourages readers to learn more about Teknasoft's solutions and services on their website.
3 Ps in Profit Pty Ltd is a business consulting firm that focuses on improving performance in small and medium businesses through planning and alignment, processes and systems, and people. They aim to form genuine partnerships with clients to deliver practical solutions in these three areas. Their approach has helped previous clients reduce costs by $6 million, increase revenue by 70%, and boost conversion rates by 30%.
Drew Ryner is a dedicated employee who performs above expectations. He has successfully completed numerous challenging on-site pharmacy training projects for McKesson, engaging others and resolving issues to meet project goals. Drew also has strong technical skills to solve hardware problems during training. His former manager recommends him for any implementation, training, or project management position based on his performance and abilities.
This document summarizes the services of Sentis Managed Solutions, an IT support company that takes a customized approach to supporting businesses. Sentis believes every business has unique IT needs and works to understand each client's business to help them get the most from their technology. They provide a range of services including cloud hosting, IT support and management, backup and recovery, business applications, and hardware and network design to keep businesses running smoothly without confusing technical jargon. A client testimonial praises how Sentis delivered fantastic infrastructure that saved them significant annual costs.
Cynergies is an IT staffing and consulting firm that offers flexible solutions to meet critical staffing needs. They leverage a vast network of resources and proven processes to help clients operate without interruption and achieve goals. Cynergies provides technical specialists across various areas including application development, enterprise integration, IT operations, security, and packaged solutions. They aim to be the practical alternative to both large national firms and niche firms.
The document discusses simplifying analytics by focusing on important data and how to use it to improve business outcomes, rather than complex analytics. It recommends building an environment to accelerate data processing for faster insights and decisions. Companies should leverage business intelligence, data visualization, and data discovery tools, as well as machine learning models, to automate analysis and gain insights from large data sets. Different problems may require hypothesis-based or discovery-based approaches. The key is to identify important data, delegate analysis to tools when possible, visualize data for better understanding, uncover hidden patterns, and customize the approach to the specific problem and data.
The Science of Building Happier Higher Performing Teams - David InglisIAB Canada
From our recent The Business of Digital: Chapter One -Currency of Talent seminar, this is a look into The Science of Team building with David Inglis (Plasticity Labs)
20 ways to increase the social media engagementJadeMagnet
This document provides 20 tips for increasing social media engagement, including being transparent, building trust, telling stories, responding to feedback, showing personality, sharing content throughout the day, and keeping content short. It also shares survey results finding that 71% of customers said they would use Jade Magnet again and that 35% of monthly projects come from repeat customers. Contact information is provided for Vikas Agarwal, Associate Manager of Sales and Marketing at Jade Magnet.
The document is a letter from the CEO of Monroy IT Services providing a guide to help business owners choose a competent and honest computer consultant. It warns that the computer repair industry is unregulated, allowing unqualified technicians to operate. The letter outlines 21 questions for business owners to ask providers to assess their qualifications, customer service, and insurance. The questions focus on response times, technical explanations, proactive support, detailed invoices, and errors & omissions insurance. The goal is to help businesses avoid incompetent or unethical technicians that can waste money and cause data loss or downtime issues.
This document discusses the hidden value that desktop support technicians can provide beyond just basic desktop support. It notes that desktop support technicians have broad technical knowledge from years of experience dealing with all types of issues. This experience enables them to quickly troubleshoot problems, recognize related incidents, and develop solutions. It also describes how desktop support technicians have helped with initiatives in areas like standards and compliance, security, procurement and licensing, application development, and more. The document advocates finding ways to utilize the skills and experience of desktop support technicians to supplement other teams' work.
The Davis Group is a 15-year company providing virtual administrative support services such as marketing, customer service, human resources, and accounting. They have a team of well-trained employees and use the latest technology to ensure high quality and reliable services. The company aims to continuously improve and provide better results than previous work. Services are tailored to each client's needs.
This document provides guidance to business owners on how to evaluate and hire a competent computer consultant. It outlines 21 questions to ask a consultant covering areas like customer service, network maintenance, backups/disaster recovery, technical expertise, and common misconceptions. Key recommendations include ensuring the consultant provides 24/7 monitoring and support, monthly network reports, written documentation and backups, and owns resolving all IT problems rather than passing issues to other parties. The goal is to help businesses avoid incompetent or unethical consultants that can result in downtime, data loss, and expensive repair bills.
This document provides an overview of Zera Creative, a digital agency that focuses on providing holistic creative, IT, and digital solutions. It summarizes the company's services, strengths, mission, values, team, clients, and testimonials. Zera Creative aims to be a one-stop solution for all creative, IT, and digital needs by offering services such as creative solutions, IT consultancy, digital marketing, and software products to clients across various industries.
Prism Technologies is an ISO-certified software development and data entry company based in Udaipur and Jaipur, India that provides web development, corporate identity, search engine optimization, and other IT services. The company's mission is to deliver high quality projects using information technology to provide the best experience for clients. Prism Technologies' vision is to become a top global IT services provider. The company aims to deliver quality in all of its work and has over two years of experience in offshore and outsourced back office services.
This document contains testimonials from several of the company's clients praising their work. The clients represent organizations from various industries and describe the company's teams as responsive, knowledgeable, dependable, and excellent at understanding business needs and delivering projects on time. One client states they have been working with the company since 2007 and appreciate their commitment to communication and innovative solutions.
The document discusses managing information and communication technology (ICT) in nonprofit organizations. It emphasizes that while ICT expertise is not required, trustees and managers must provide strategic direction and oversight of ICT to ensure it is properly managed and delivers benefits to the organization. Several resources are listed that can help nonprofit leaders develop ICT strategies and policies.
Quantum Technology Resource Group is an elite executive search firm specializing in information technology, EMR, and medical technology. They have over 17 years of experience partnering with clients to understand their needs and place exceptional candidates. Quantum takes a personalized approach to recruitment focusing on matching candidates' skills and personalities to their clients' company culture. They have worked with many large, global companies and prioritize integrity and quality in their work.
Voxd is a digital change partner for businesses worldwide. We support organisations with CRM and people solutions, strategic change and moving to the cloud.
Find out more at www.voxdconsulting.com
On the 5th December 2013, Intelecom took a trip into the future to look at the trends which will influence our contact centres and the way in which we deliver customer service. Featuring a fascinating key note from Gartner, Intelecom also took the opportunity to dispel some of the myths surrounding Cloud contact centres and highlighted the growing importance of Social Media in customer service.
The document discusses the MED Contact Centre in New Zealand, which handles contacts for multiple government agencies. It provides statistics on the centre's performance, describes its quality systems and culture of continuous improvement, and highlights positive feedback received about the excellent customer service provided.
The document discusses the MED Contact Centre in New Zealand, which handles contacts for multiple government agencies. It provides statistics on the centre's performance, describes its quality systems and culture of continuous improvement, and highlights positive feedback received about the excellent customer service provided. The centre aims to deliver a high quality client experience through innovation, excellence in service delivery, and developing its people.
SMS Management & Technology is a consulting firm that has been empowering businesses for over 25 years. They help clients with innovation and strategy, streamlining operations, improving customer experience, and digital transformation. SMS takes a holistic approach to understanding their clients' businesses and customers to design customized solutions that address current and future needs. They have experience delivering successful projects across industries for clients in areas such as mobile solutions, managed services, and business process improvement.
Evolution IT has provided IT services for over 10 years to several law firms, accounting firms, and other businesses. Client testimonials praise Evolution IT for their expertise in maintaining stable systems, quick response times to issues, familiarity with industry-specific software, valuable advice, high level of commitment, and friendly and professional service. Clients report that Evolution IT's 24/7 monitoring ensures smooth operations and protection of sensitive data and systems.
6 Top Tips For Employee Engagement in the Contact CentreRant & Rave
The document discusses common complaints from contact center employees and provides tips for improving employee engagement. It identifies the top complaints as feeling out of the loop, not receiving praise from customers, and pressure from high call volumes. The tips suggest using proactive communication to keep employees informed, sharing customer feedback, automating routine communications to reduce pressure, understanding root causes of customer issues, soliciting employee feedback, and using gamification to motivate employees. Case studies from companies that used the described tools are also provided.
To effectively engage with IT professionals and gain their trust, office technology dealerships need an in-house IT professional who understands networks and can communicate that knowledge. The IT professional should accompany sales reps to meetings with customers' IT staff. Customers' IT staff expect up-to-date devices and software, centralized management, automatic updates, prompt repairs, and a partnership with the dealer prioritizing reduced costs and improved efficiency. Dealerships must provide knowledgeable IT support to differentiate themselves from large manufacturers and forge long-term relationships with customers.
Cosa hanno in comune un mattoncino Lego e la backdoor XZ?Speck&Tech
ABSTRACT: A prima vista, un mattoncino Lego e la backdoor XZ potrebbero avere in comune il fatto di essere entrambi blocchi di costruzione, o dipendenze di progetti creativi e software. La realtà è che un mattoncino Lego e il caso della backdoor XZ hanno molto di più di tutto ciò in comune.
Partecipate alla presentazione per immergervi in una storia di interoperabilità, standard e formati aperti, per poi discutere del ruolo importante che i contributori hanno in una comunità open source sostenibile.
BIO: Sostenitrice del software libero e dei formati standard e aperti. È stata un membro attivo dei progetti Fedora e openSUSE e ha co-fondato l'Associazione LibreItalia dove è stata coinvolta in diversi eventi, migrazioni e formazione relativi a LibreOffice. In precedenza ha lavorato a migrazioni e corsi di formazione su LibreOffice per diverse amministrazioni pubbliche e privati. Da gennaio 2020 lavora in SUSE come Software Release Engineer per Uyuni e SUSE Manager e quando non segue la sua passione per i computer e per Geeko coltiva la sua curiosità per l'astronomia (da cui deriva il suo nickname deneb_alpha).
Removing Uninteresting Bytes in Software FuzzingAftab Hussain
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
20 Comprehensive Checklist of Designing and Developing a WebsitePixlogix Infotech
Dive into the world of Website Designing and Developing with Pixlogix! Looking to create a stunning online presence? Look no further! Our comprehensive checklist covers everything you need to know to craft a website that stands out. From user-friendly design to seamless functionality, we've got you covered. Don't miss out on this invaluable resource! Check out our checklist now at Pixlogix and start your journey towards a captivating online presence today.
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...Neo4j
Leonard Jayamohan, Partner & Generative AI Lead, Deloitte
This keynote will reveal how Deloitte leverages Neo4j’s graph power for groundbreaking digital twin solutions, achieving a staggering 100x performance boost. Discover the essential role knowledge graphs play in successful generative AI implementations. Plus, get an exclusive look at an innovative Neo4j + Generative AI solution Deloitte is developing in-house.
Climate Impact of Software Testing at Nordic Testing DaysKari Kakkonen
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
Threats to mobile devices are more prevalent and increasing in scope and complexity. Users of mobile devices desire to take full advantage of the features
available on those devices, but many of the features provide convenience and capability but sacrifice security. This best practices guide outlines steps the users can take to better protect personal devices and information.
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdfMalak Abu Hammad
Discover how MongoDB Atlas and vector search technology can revolutionize your application's search capabilities. This comprehensive presentation covers:
* What is Vector Search?
* Importance and benefits of vector search
* Practical use cases across various industries
* Step-by-step implementation guide
* Live demos with code snippets
* Enhancing LLM capabilities with vector search
* Best practices and optimization strategies
Perfect for developers, AI enthusiasts, and tech leaders. Learn how to leverage MongoDB Atlas to deliver highly relevant, context-aware search results, transforming your data retrieval process. Stay ahead in tech innovation and maximize the potential of your applications.
#MongoDB #VectorSearch #AI #SemanticSearch #TechInnovation #DataScience #LLM #MachineLearning #SearchTechnology
Unlocking Productivity: Leveraging the Potential of Copilot in Microsoft 365, a presentation by Christoforos Vlachos, Senior Solutions Manager – Modern Workplace, Uni Systems
UiPath Test Automation using UiPath Test Suite series, part 5DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 5. In this session, we will cover CI/CD with devops.
Topics covered:
CI/CD with in UiPath
End-to-end overview of CI/CD pipeline with Azure devops
Speaker:
Lyndsey Byblow, Test Suite Sales Engineer @ UiPath, Inc.
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024Neo4j
Neha Bajwa, Vice President of Product Marketing, Neo4j
Join us as we explore breakthrough innovations enabled by interconnected data and AI. Discover firsthand how organizations use relationships in data to uncover contextual insights and solve our most pressing challenges – from optimizing supply chains, detecting fraud, and improving customer experiences to accelerating drug discoveries.
Enchancing adoption of Open Source Libraries. A case study on Albumentations.AIVladimir Iglovikov, Ph.D.
Presented by Vladimir Iglovikov:
- https://www.linkedin.com/in/iglovikov/
- https://x.com/viglovikov
- https://www.instagram.com/ternaus/
This presentation delves into the journey of Albumentations.ai, a highly successful open-source library for data augmentation.
Created out of a necessity for superior performance in Kaggle competitions, Albumentations has grown to become a widely used tool among data scientists and machine learning practitioners.
This case study covers various aspects, including:
People: The contributors and community that have supported Albumentations.
Metrics: The success indicators such as downloads, daily active users, GitHub stars, and financial contributions.
Challenges: The hurdles in monetizing open-source projects and measuring user engagement.
Development Practices: Best practices for creating, maintaining, and scaling open-source libraries, including code hygiene, CI/CD, and fast iteration.
Community Building: Strategies for making adoption easy, iterating quickly, and fostering a vibrant, engaged community.
Marketing: Both online and offline marketing tactics, focusing on real, impactful interactions and collaborations.
Mental Health: Maintaining balance and not feeling pressured by user demands.
Key insights include the importance of automation, making the adoption process seamless, and leveraging offline interactions for marketing. The presentation also emphasizes the need for continuous small improvements and building a friendly, inclusive community that contributes to the project's growth.
Vladimir Iglovikov brings his extensive experience as a Kaggle Grandmaster, ex-Staff ML Engineer at Lyft, sharing valuable lessons and practical advice for anyone looking to enhance the adoption of their open-source projects.
Explore more about Albumentations and join the community at:
GitHub: https://github.com/albumentations-team/albumentations
Website: https://albumentations.ai/
LinkedIn: https://www.linkedin.com/company/100504475
Twitter: https://x.com/albumentations
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...SOFTTECHHUB
The choice of an operating system plays a pivotal role in shaping our computing experience. For decades, Microsoft's Windows has dominated the market, offering a familiar and widely adopted platform for personal and professional use. However, as technological advancements continue to push the boundaries of innovation, alternative operating systems have emerged, challenging the status quo and offering users a fresh perspective on computing.
One such alternative that has garnered significant attention and acclaim is Nitrux Linux 3.5.0, a sleek, powerful, and user-friendly Linux distribution that promises to redefine the way we interact with our devices. With its focus on performance, security, and customization, Nitrux Linux presents a compelling case for those seeking to break free from the constraints of proprietary software and embrace the freedom and flexibility of open-source computing.
Maruthi Prithivirajan, Head of ASEAN & IN Solution Architecture, Neo4j
Get an inside look at the latest Neo4j innovations that enable relationship-driven intelligence at scale. Learn more about the newest cloud integrations and product enhancements that make Neo4j an essential choice for developers building apps with interconnected data and generative AI.
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
Essentials of Automations: The Art of Triggers and Actions in FMESafe Software
In this second installment of our Essentials of Automations webinar series, we’ll explore the landscape of triggers and actions, guiding you through the nuances of authoring and adapting workspaces for seamless automations. Gain an understanding of the full spectrum of triggers and actions available in FME, empowering you to enhance your workspaces for efficient automation.
We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
2. Born in 2002 aged 60.
13 employees
Business built on recommendation and
references
3. Reasons Businesses look for new IT
Support relationships
Confidence in the current provider due to lack of response.
Need for business consultancy and advice on I.T.
Collaboration users and Remote Offices.
Pro-active support and monitoring
4.
5. 24hr Monitoring. No holidays, no sick.
Quarterly Business Review and planning.
Secure Off-site Backup.
13. I am aware your engineers have been pulled from every angle this week with queries from many of us
and wanted to say that the process has been handled very well. They have been helpful throughout
with good communication. The changeover has gone very smoothly from our angle in Head Office and
I felt it would be good to let you know.”
Woodlands Schools Ltd.
“I’m really impressed with your service and when I’ve had a problem the response from your support
guys has been fantastic!!”
Hagon Products
“As a firm we feel very lucky to be involved with firms such as Unique. We appreciate the service and
advice that you have given us over the years and look forward to continuing this in the future.
Thank you from me as well as you make my job easier”
Symons and Gay Solicitors