ANATOLI KAZATCHKOV • DEV MANAGER • ATLASSIAN • @TOLKS
7 Secrets of Successful
HipChat Integrations
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COLLABORATION
COLLABORATION
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Good teams collaborate
Michael, do you have the dimensions of
the room?
Yes, here is the floor plan.
Building blocks
Traditional
Notifications
Webhooks
Clients Extensions
Webhooks
Notifications
Webhooks
Notifications
Webhooks
Notifications
Webhooks
Notifications
Webhooks
Notifications
ChatOps
hubot deploy myapp
pstreule’s production deployment of myapp is done!
pstreule is deploying myapp/master to production
Software IT
ChatOps
HR Marketing Finance Legal Sales (alltheteams)
crm lookup customer Anatoli K
type “crm help” for more details
lookup: unknown command
Clients Extensions
DialogsCards Actions Glances
DialogsCards Actions Glances
DialogsCards Actions Glances
DialogsCards Actions Glances
DialogsCards Actions Glances
DialogsCards Actions Glances
Discover
Discuss Decide
Act
ChatOps
#1
Use HipChat as a notification hub
Discover
Discuss
Decide
Act
#2
Improve the signal, reduce the noise
Discover
Discuss
Decide
Act
What is the summary?
Is this alert fixed?
Did I miss any alerts?
#3
Reduce context switching
Discover
Discuss
Decide
Act
Context
Is anyone working on it?
What are the details? Can I help?
#4
Bring data to the conversation
Discover
Discuss
Decide
Act
#5
Make it about the team
Discover
Discuss
Decide
Act
#6
Close the loop
Discover
Discuss
Decide
Act
#7
Engage users
Discover
Discuss
Decide
Act
Add-on X
Add-on X
User
Experience
Design
Consistency
• Use HipChat as a notification hub
• Improve the signal, reduce the noise
• Reduce context switching
• Bring data to the conversation
• Make it about the team
• Close the loop
• Engage users7
secrets
Thank you!
ANATOLI • ENGINEERING • ATLASSIAN • @TOLKS

7 Secrets of Successful HipChat Integrations