DESCRIPTIVE RESEARCH
DESIGNS:
SURVEY METHODS & ERRORS
INTRODUCTION
• Survey Research Methods are research
procedures for collecting large amounts of raw
data using questionnaires.
• It is an effective tool for conducting marketing
research.
TYPES OF SURVEY METHODS
1.PERSON ADMINISTERD SURVEYS
2.TELEPHONE ADMINISTERED SURVEYS
3.SELF-ADMINISTERED SURVEYS
4.ONLINE SURVEYS
1.PERSON ADMINISTERED SURVEYS
PERSON
ADMINISTERED
INTERVIEW
INHOME
INTERVIEW
EXCECUTIVE
INTERVIEW
MALL
INTERCEPT
INTERVIEW
PURCHASE
INTERCEPT
INTERVIEW
2.TELEPHONE ADMINISTERED INTERVIEW
TELEPHONE
ADMINISTERED
INTERVIEW
TELEPHONE
INTERVIEW
COMPUTER
ASSISTED
INTERVIEW
COMPLETELY
AUTOMATED
TELEPHONE SURVEYS
WIRELESS
PHONE
SURVEY
3.SELF-ADMINISTERD SURVEYS
MAIL
PANEL
SURVEY
DROP
OFF
SURVEY
MAIL
SURVEY
4.ONLINE SURVEY
FAX
SURVEY
INTERNET
SURVEY
E-MAIL
SURVEY
Factors for Selecting the Appropriate Survey Method
1.Situational Characteristics
2.Task Characteristics
3.Respondent Characteristics
SITUATIONAL CHARACTERISTICS
SITUATIONAL CHARATERISTICS
COMPLETION TIME FRAME
QUALITY OF DATA
DATA
PRECISION
BUDGET
2.Task Characteristics
Difficulty of
Task
Amount of
Information
needed
Research
Topic
Sensitivity
3.Respondent Characteristics
Diversity
Incidence
Rate
Respondent Participation
(3 Components)
Types of Errors
SAMPLING ERRORS
NON SAMPLING ERRORS
RESPONDENT ERRORS (2)
RESEARCHER’S ADMINISTRATIVE ERROR
(3)
NON-
RESPONSE
ERROR
RESPONSE
BIAS
RESEARCHER’S ADMINISTRATIVE
ERROR
DATA
PROCESSING
ERRORS
INTERVIEW
ERROR
SAMPLING
DESIGN
ERROR
Survey method

Survey method