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SURAJ K.R
KOCHUPARAMBIL
PATTAYAKKUDY
IDUKKI-DIST
EMAIL: suraj.81rajappan@gmail.com
PH: +918606364076
WORK EXPERIENCE 5 years
CROWNE PLAZA KOCHI 2012- Feb to present
Crowne plaza Kochi (Intercontinental hotel group )having 270 rooms and 14 Banquet Halls, 2
swimming pools & three restaurants.
Concierge Team Leader Pre-opening Team
for forwarding mail
sightseeingtoursand any otherinformation likelytobe of interestto guests .
Taking care by the lobby areas, public areas neat & Clean.
oordinatesthe paging of guestsin the lobby,Food & Beverage outlets,and where considered
appropriate by the Management.
Preparedefficientworkschedule for Bell Services,arranging holidaysand vacation, taking into
considerationproject occupancy and forecasts and any large group movements,especiallythose with
early or late arrivals or departures .
Friendly with all bell staffand driversare neat, clean and punctual at all timesand that they performthe
task assignedto thempromptly and efficiently.
ing problemsassociatedwith guestsand liaise withdepartmentheads or executive managementin
the absence of the Assistant Manager.
nningand management
needs.
Department’s budget.
THE RAVIZ KOLLAM ( A Memberof I T C Hotel Group) June 2011
Concierge Team leaderPre-openingTeam
 In charge of the entire operationsof concierge sectionunderfront office
 Responsible forguestserviceslike baggage handling,Welcome experience Escorting
 To conduct propertyshow rounds and Race trips for external as well as internal customers.
 Trainer of the bell boys and valet drivers in concierge operations
 Assistthe guest inarranging transportation with the helpof Travel Desk.
 Monthly budget prepare the stores indent items for front office and Concierge.
 Taking Tour reservationsand arranging houseboats& Restaurants booking.
ACADEMIC CREDENTIALS
Pre Degree Course
NewmanCollege,Thodupuzha
Mahatma Gandhi University
Hotel managementfrom A M S Institute cochin.
PERSONAL DETAILS
Nationality : Indian
LE MERIDIEN Resort& ConventionCentre Cochin,(StarwoodHotelsand ResortsLtd)
The largest hotel inKerala withand inventoryof 223 rooms and suitesand convention
Centre
January 2007 to 2011 April Le MeridienKochi
Designation: SeniorConcierge Service Associate
Reportingto: Concierge Captain
Job Description:
Attending to all areas ofConcierge service maintainingthe service standards as prescribedby Le Meriden.
Dutiesinvolve greetingand escortingthe guest to the reception,service of cold towel,welcome drinksetc.
Baggage handlingduring arrival and departure.
Arranging transfer for all guestsby coordinating with the valet and travel desk.
Attendingto all guestspecial request,medical assistance,sundry services,telephone services,cityguidance,hotel
informationetc.
Inducting and helpingtraineesand newassociates withthe functiondutiesof the Concierge.
Attendingtraining regularlyto update myselfon the changes and improvements
Co-coordinatingwith airline officesandFront Office and operator with regard to crew transfers,billing,wakeupcall
and special requests,delaysetc.
(As all major airline crew stay with the Le MeridianCochin)
Date of birth : 1st
June 1981
Sex : Male
Marital status : Married
Language known : English,Hindi,Tamil, Malayalam Arabic.
Passport no : J 8104113
REFERENCES
Mr. RAJEEVE M.P- Procurement ManagerCROWENEPLAZA KOCHIN Phone: 9567867607
DECLARATION
I do here by declare that the above informationis true and correct to the best of my knowledge.

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SURAJ RESUME NEW

  • 1. SURAJ K.R KOCHUPARAMBIL PATTAYAKKUDY IDUKKI-DIST EMAIL: suraj.81rajappan@gmail.com PH: +918606364076 WORK EXPERIENCE 5 years CROWNE PLAZA KOCHI 2012- Feb to present Crowne plaza Kochi (Intercontinental hotel group )having 270 rooms and 14 Banquet Halls, 2 swimming pools & three restaurants. Concierge Team Leader Pre-opening Team for forwarding mail sightseeingtoursand any otherinformation likelytobe of interestto guests . Taking care by the lobby areas, public areas neat & Clean. oordinatesthe paging of guestsin the lobby,Food & Beverage outlets,and where considered appropriate by the Management.
  • 2. Preparedefficientworkschedule for Bell Services,arranging holidaysand vacation, taking into considerationproject occupancy and forecasts and any large group movements,especiallythose with early or late arrivals or departures . Friendly with all bell staffand driversare neat, clean and punctual at all timesand that they performthe task assignedto thempromptly and efficiently. ing problemsassociatedwith guestsand liaise withdepartmentheads or executive managementin the absence of the Assistant Manager. nningand management needs. Department’s budget. THE RAVIZ KOLLAM ( A Memberof I T C Hotel Group) June 2011 Concierge Team leaderPre-openingTeam  In charge of the entire operationsof concierge sectionunderfront office  Responsible forguestserviceslike baggage handling,Welcome experience Escorting  To conduct propertyshow rounds and Race trips for external as well as internal customers.  Trainer of the bell boys and valet drivers in concierge operations  Assistthe guest inarranging transportation with the helpof Travel Desk.  Monthly budget prepare the stores indent items for front office and Concierge.  Taking Tour reservationsand arranging houseboats& Restaurants booking.
  • 3. ACADEMIC CREDENTIALS Pre Degree Course NewmanCollege,Thodupuzha Mahatma Gandhi University Hotel managementfrom A M S Institute cochin. PERSONAL DETAILS Nationality : Indian LE MERIDIEN Resort& ConventionCentre Cochin,(StarwoodHotelsand ResortsLtd) The largest hotel inKerala withand inventoryof 223 rooms and suitesand convention Centre January 2007 to 2011 April Le MeridienKochi Designation: SeniorConcierge Service Associate Reportingto: Concierge Captain Job Description: Attending to all areas ofConcierge service maintainingthe service standards as prescribedby Le Meriden. Dutiesinvolve greetingand escortingthe guest to the reception,service of cold towel,welcome drinksetc. Baggage handlingduring arrival and departure. Arranging transfer for all guestsby coordinating with the valet and travel desk. Attendingto all guestspecial request,medical assistance,sundry services,telephone services,cityguidance,hotel informationetc. Inducting and helpingtraineesand newassociates withthe functiondutiesof the Concierge. Attendingtraining regularlyto update myselfon the changes and improvements Co-coordinatingwith airline officesandFront Office and operator with regard to crew transfers,billing,wakeupcall and special requests,delaysetc. (As all major airline crew stay with the Le MeridianCochin)
  • 4. Date of birth : 1st June 1981 Sex : Male Marital status : Married Language known : English,Hindi,Tamil, Malayalam Arabic. Passport no : J 8104113 REFERENCES Mr. RAJEEVE M.P- Procurement ManagerCROWENEPLAZA KOCHIN Phone: 9567867607 DECLARATION I do here by declare that the above informationis true and correct to the best of my knowledge.