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Sunshine C. Mensurado
Emerald Properties, Al Barsha1, Dubai UAE
Passport Number: EB5112413
Mobile #: +971568132862
mensuradosunshine@gmail.com
Objective
To participate as a team member in a dynamic work
environment focused on promoting businessgrowth by
providing superiorvalue and service.
Core Attributes
 I have organizational skills and I can handle multiple responsibilities simultaneously.
 Positive attitude toward change and new environment;
ability to relate to people of different personalities and backgrounds
 Ability to work on a team; able to get along with co-workers
and willing to accept supervision
 Hardworking and willing to take trainings; ability to multitasking
PROFESSIONAL EXPERIENCE
DONATELLO HOTEL APARTMENTS DUBAI
Al Barsha1, Dubai, United Arab Emirates
Hostess/Room Service/Waiter August 2015 –Present
As a Hostess:
 Check the reservation book for reservations for the next meal period.
 Answers the phone politely using a friendly tone and being informative;
must have complete knowledge of all food and beverage menus.
 Ask the day and date required and also the time they would like to dine.
Ask how many in the party and under what name they would like the reservation.
 Once all of the information is obtained, repeat it to the customer using their name.
All reservations are to be printed directly into the reservation book.
As a Waitress:
 Greets guests and presents themwith the menu.
Suggest food and beverages to the guest and also try to upsell.
 Take food and beverage orders from the guest on the order taking pads
Communicate to the guest and provide assistance with their queries.
 Coordinate with the busperson, kitchen staff, bar staff to ensure smooth operation.
 Serve food and beverage to the guest as per the course of order.
Promptly respond to guest with any additional request.
As Room Service:
 Highly skilled in retrieving all food orders and beverages from kitchen and placing on table in keeping with departmental
standards.
 In-depth knowledge of anticipating guests’ needs, reply quickly and acknowledge all guests.
 Comprehensive knowledge of transporting tables and trays fromRoom Service area to guest rooms
HOTEL GRAND CONTINENTAL
Jalan Raja Laut, Kuala Lumpur, Malaysia
Hotel Intern May 18, 2013- October 2013
As a Hostess:
 Check the reservation book for reservations for the next meal period.
 Answers the phone politely using a friendly tone and being informative;
must have complete knowledge of all food and beverage menus.
 Ask the day and date required and also the time they would like to dine.
Ask how many in the party and under what name they would like the reservation.
 Once all of the information is obtained, repeat it to the customer using their name.
All reservations are to be printed directly into the reservation book..
As a Waitress:
 Greets guests and presents themwith the menu.
Suggest food and beverages to the guest and also try to upsell.

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 Take food and beverage orders from the guest on the order taking pads
Communicate to the guest and provide assistance with their queries.
 Coordinate with the busperson, kitchen staff, bar staff to ensure smooth operation.
 Serve food and beverage to the guest as per the course of order and ensure their satisfaction with the food and service.
CIVIL AVIATION AUTHORITY OF THE PHILIPPINES (CAAP)
Surigao Airport, Surigao City
Airport Intern October 2011- May 2012
(340 hrs)
As an Airport Information Assistant:
 Help and support passengers in the airport.
 Deal with the passengers’ requests for information.
As an Accounting Assistant:
 Verify accuracy of amounts listed on documents.
 Maintaining various financial records and organizing documents to proper accounts.
 Encoding information into accounting systems or computer programs.
 Compiling routine numerical information.
CITY TOURISM OFFICE
Luneta Park, Surigao City
Intern October 14- 22, 2010 (56 hrs)
As a Receptionist:
 I greet and help out the guests.
 Deal with queries and requests fromguests and clients.
 Handle complaints. Receive incoming calls and pass on messages.
 Give out information and advice on places of interest and sightseeing spots .
Skills
 Billing
 Clerical
 Customer Service
 Sales
 Room Service
 Tour Guiding
 Microsoft Office (Excel, Word, Power Point)
Education
Bachelor of Science in Eco-Tourism (2009 – 2014)
Mindanao State University (Main Campus)
Marawi City, Lanao del Sur, Philippines
Placer National High School
Placer, Surigao del Norte, Philippines
Placer Central Elementary School
Central, Placer, Surigao del Norte, Philippines
Qualifying Exam
National Certificate II – Tour Guiding
Technical Education and Skills Development Authority (TESDA)
Personal Information
Age : 23 Years Old
Birth date : 24/08/1992
Gender : Female
Nationality : Filipino
Religion : Iglesia ni Cristo
Marital Status : Single

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Height : 170cm
Weight : 55kg