hospitality ppt w2 batch ghatkopar
•Download as PPTX, PDF•
1 like•69 views
The document provides information about Rajeshsukariya's presentation on hospitality. It discusses two hotel chains - Treebo, a domestic Indian chain, and Shangri La, an international chain. It traces the history of both chains from their inceptions and provides details about the facilities and services they offer. It also gives an overview of the hotel check-in and check-out processes.
Report
Share
Report
Share
Recommended
CV
The letter is a job application from Deeb Omar Saleh for a position at the recipient's company. Saleh has over 20 years of experience in hotel reception and reservations management. He believes his experience working well with people and independently would make him a valuable asset. He has enclosed his resume and is interested in an interview.
Resume-Huiwen(Vivian) Zeng
Vivian Zeng is seeking a hospitality management position where she can utilize her skills and education. She holds a Master's degree in Hospitality Management from Florida International University and a Bachelor's degree in Tourism Management from South China Agricultural University. Vivian has over 2 years of experience in guest relations roles at Trump International Beach Resort and St. Regis Bal Harbour. She is proficient in customer service, computer systems, and languages.
CURRICULUM VITAE
Tran Trong Sang has over 5 years of experience in the hospitality industry, including positions as a guest service officer, room service attendant, and event coordinator. He holds an Advanced Diploma in Hospitality and Tourism Management from SDH Institute in Singapore. Sang is fluent in English with strong communication and customer service skills.
Resume for Hotel 2 (2)
Bibi Haslina Binti Zainal Abidin has over 6 years of experience in customer service roles in the hotel and hospitality industry. She is currently working as a Guest Service Officer at Fraser Residence Kuala Lumpur and is seeking a similar role with a monthly salary of at least MYR 2500. Her resume provides details of her employment history, education, languages, and references.
Helen Alton Resume - May 2015
Helen Alton has over 7 years of experience in customer service roles in the hospitality industry. She has worked for Disney, Fort Bend County Museum, Houston Country Club, and Aquatico Pool Management. Her experience includes roles as a concierge, front desk cashier, merchandise hostess, event staff, banquet server, and lifeguard manager. She graduated cum laude from the University of Houston with a Bachelor's degree in Hotel and Restaurant Management.
CV- Zongyao Kennedy Zhao
Zongyao Zhao has over 7 years of experience working in various roles at luxury hotels in Dubai, including as a front office villa butler and room service waiter. He has received several awards for his work, including achieving 94.74% on quality assessments in 2008. His resume details his work history, skills, education, and goals of ensuring guest satisfaction.
CV1
Akanksha Vasudev is applying for a position and provides her resume. She graduated from the Institute of Hotel Management in Aurangabad, India in 2012 with a Bachelor of Arts in Hotel Management. She has over 5 years of experience working in front office roles at hotels like ITC Maurya, Vivanta by Taj, and Courtyard by Marriott. She is motivated, a strong communicator, and enjoys challenges. Her vision is to use her skills and experience to promote excellence.
Monir Khan Updated
Monir Khan has over 10 years of experience as a room attendant at various high-end hotels in Qatar, Dubai, and Abu Dhabi. His responsibilities included cleaning guest rooms and bathrooms, supplying rooms with amenities, maintaining clean public areas, and providing excellent customer service. He is seeking a new role as a housekeeper to continue ensuring guest comfort through daily cleaning and tidying of hotel rooms and facilities.
Recommended
CV
The letter is a job application from Deeb Omar Saleh for a position at the recipient's company. Saleh has over 20 years of experience in hotel reception and reservations management. He believes his experience working well with people and independently would make him a valuable asset. He has enclosed his resume and is interested in an interview.
Resume-Huiwen(Vivian) Zeng
Vivian Zeng is seeking a hospitality management position where she can utilize her skills and education. She holds a Master's degree in Hospitality Management from Florida International University and a Bachelor's degree in Tourism Management from South China Agricultural University. Vivian has over 2 years of experience in guest relations roles at Trump International Beach Resort and St. Regis Bal Harbour. She is proficient in customer service, computer systems, and languages.
CURRICULUM VITAE
Tran Trong Sang has over 5 years of experience in the hospitality industry, including positions as a guest service officer, room service attendant, and event coordinator. He holds an Advanced Diploma in Hospitality and Tourism Management from SDH Institute in Singapore. Sang is fluent in English with strong communication and customer service skills.
Resume for Hotel 2 (2)
Bibi Haslina Binti Zainal Abidin has over 6 years of experience in customer service roles in the hotel and hospitality industry. She is currently working as a Guest Service Officer at Fraser Residence Kuala Lumpur and is seeking a similar role with a monthly salary of at least MYR 2500. Her resume provides details of her employment history, education, languages, and references.
Helen Alton Resume - May 2015
Helen Alton has over 7 years of experience in customer service roles in the hospitality industry. She has worked for Disney, Fort Bend County Museum, Houston Country Club, and Aquatico Pool Management. Her experience includes roles as a concierge, front desk cashier, merchandise hostess, event staff, banquet server, and lifeguard manager. She graduated cum laude from the University of Houston with a Bachelor's degree in Hotel and Restaurant Management.
CV- Zongyao Kennedy Zhao
Zongyao Zhao has over 7 years of experience working in various roles at luxury hotels in Dubai, including as a front office villa butler and room service waiter. He has received several awards for his work, including achieving 94.74% on quality assessments in 2008. His resume details his work history, skills, education, and goals of ensuring guest satisfaction.
CV1
Akanksha Vasudev is applying for a position and provides her resume. She graduated from the Institute of Hotel Management in Aurangabad, India in 2012 with a Bachelor of Arts in Hotel Management. She has over 5 years of experience working in front office roles at hotels like ITC Maurya, Vivanta by Taj, and Courtyard by Marriott. She is motivated, a strong communicator, and enjoys challenges. Her vision is to use her skills and experience to promote excellence.
Monir Khan Updated
Monir Khan has over 10 years of experience as a room attendant at various high-end hotels in Qatar, Dubai, and Abu Dhabi. His responsibilities included cleaning guest rooms and bathrooms, supplying rooms with amenities, maintaining clean public areas, and providing excellent customer service. He is seeking a new role as a housekeeper to continue ensuring guest comfort through daily cleaning and tidying of hotel rooms and facilities.
CV LOVELY
Lovely G. Corpus is applying for a customer service associate/bank teller position. She has a bachelor's degree in tourism management and nursing. Her previous work experience includes over 1.5 years as a bank teller at Eastwest Banking Corporation, where she handled transactions, provided excellent customer service, and performed other tasks. She has also completed various seminars and training programs covering topics like customer service, fraud detection, and hospitality. Her skills include processing banking transactions accurately, managing accounts, and assisting customers. She provides her previous branch head, service head, and two other professionals as references.
NanBaileyCV
Nan Bailey is a determined and experienced receptionist seeking a new challenge after over 10 years of experience. She has excellent organizational, communication, and client relations skills. Her current role involves welcoming visitors, operating a switchboard, assisting with HR and office tasks, meeting planning and diary management for the Managing Director. Previous roles include being the head receptionist at a women's club where she handled cash, bookings, and ensured VIP guest needs were met. She is highly skilled in Microsoft Office, hotel, and CRM systems and qualified to NVQ Level 2 and 3 in Customer Service.
FINAl CV
Tsvetelina Tsenkova is seeking a challenging career in the hospitality sector on the Gold Coast where she can contribute to a diverse team. She has over 10 years of experience working in hospitality roles such as waitressing, barista, and personal assistant. Tsenkova recently graduated from Griffith University with a Bachelor's degree in Business and Sustainable Tourism and is currently enrolled in a Project Management Diploma course. She has excellent communication skills, is highly motivated, and passionate about providing excellent customer service and memorable experiences in the tourism industry.
Hotel Introduction
This document provides an overview of the departments and staffing structure of a hotel. It includes sections on the executive office, room division, food and beverages division, sales and marketing, accounting, human resources, and presentations on house keeping, front office, food and beverage, and accounting. The final section discusses qualities of a good hotelier such as having a positive attitude, strong communication skills, integrity, ability to work at a fast pace, honesty, and relevant skills and experience.
RAYMOND NJOKO CV Updated
This document provides a summary of Bhekani Raymond Njoko's resume. It outlines his personal details, education history, computer skills, work experience in hospitality management roles, and references. Raymond has over 15 years of experience in front office and guest relations management at hotels in Johannesburg, including his current role as Events Manager at Tsebo Facilities Solutions. He holds a PostGraduate Diploma in Business Management and a Hospitality Management Diploma.
Portfolio ppt
Kate Hendley is a 22-year-old communications student currently living in Charleston, SC. She has work experience in hospitality and food service, including an internship with Hilton Worldwide in London. Her career interests include revenue management, hotel development, event coordination, and public relations. As an intern at the Doubletree by Hilton Tower of London, she gained experience in food and beverage supervision and reception work, developing skills in hospitality, communication, and technology in an international business environment.
Hamid's Resume
Hamid Malim is seeking a position that utilizes his skills in a creative and challenging environment. He has over 5 years of experience in hospitality roles including as Front Office Supervisor at Hilton Hotels and Resorts and Night Operations Manager at Holiday Inn Express. Malim is fluent in English, German, Hindi, Tamil, and Malayalam and has a Bachelor's degree in Global Business Management.
Hotel introduction
This document provides an introduction and overview of the departments and staff within a hotel. It outlines the executive office, room division, food & beverages division, sales & marketing, accounting, and human resources departments. It also discusses the roles of housekeeping, front office, food & beverage, and accounting. Finally, it lists qualities of a good hotelier such as having a positive attitude, strong communication skills, integrity, efficiency, honesty, and relevant job skills and experience.
Resume 2015 Kate Henry
Katherine M. Henry is seeking an HR internship and has relevant coursework and experience. She is graduating from Coastal Carolina University with a Bachelor's degree in Business Administration with a concentration in Human Resource Management. Her previous work experience includes positions as a teacher, guest assistant at a boutique hotel, and lifeguard supervisor and lifeguard. She is involved with her sorority and volunteers for causes related to autism awareness, cancer research, and helping the local community.
May CURRICULUM VITAE
Maylina Theresia Hutabarat's curriculum vitae summarizes her background and experience. She graduated from Medan Tourism Academy in 2015 with a Diploma in Food & Beverage Management. Currently she works as an F&B Attendant at Da Vienna Boutique Hotel in Batam, Indonesia, where her responsibilities include waitressing, greeting guests, cashiering, and ensuring high quality service. Previously she had a traineeship as a waitress at the bar and lounge of The Royale Chulan Hotel in Kuala Lumpur, Malaysia.
MEZIEM MOSES CHIDIEBERE.docx 110 - Copy
This document contains the personal and professional details of Meziem Moses Chidiebere from Nigeria, who is currently residing in Qatar. It outlines his work experience from 2006 to present in roles such as sales boy, housekeeping attendant, office clerk, and housekeeping supervisor and attendant in Nigeria and Qatar. It also lists his education qualifications including an OND in Office Technology and Management and secondary school certification. The document is Meziem's resume highlighting his background and qualifications for housekeeping and related roles.
JOB DESCRIPTION FOM
The Front Office Manager is responsible for overseeing all front office operations including guest registration, check-ins, check-outs, and ensuring smooth operations. The Front Office Manager supervises the front office associates, monitors room sales and occupancy, and acts as a central contact for guests to provide information about hotel amenities and services. Additionally, the Front Office Manager schedules staff shifts, handles guest complaints, and coordinates with other hotel departments such as housekeeping.
CV FINAL 2015
Ahmed Mohamed M. Abdelaal is a sales officer at Damas Jewellery in Dubai with over 8 years of experience in sales and accounting roles. He has a Bachelor of Commerce degree from Assiut University in Egypt and is skilled in fine jewelry, gemstones, watch repair, and customer service. His resume details his work history and responsibilities at various banks and jewelry companies in Egypt and Dubai, and emphasizes his knowledge of precious materials, design trends, and building customer trust.
Payment information sheet
This document provides information on payment for a conference, including rates, deadlines, and simple steps for registration and payment. Registration fees vary based on member status and payment date, with lower early bird rates. Payment can be made via cash deposit or check, including account details. The summary also lists included meals and exhibition options. Simple steps are outlined for filling registration forms, making payment, obtaining deposit slips, and sending confirmation.
fundi Zwane-_Curriculum_Vitae
Fundisiwe Zwane has over 8 years of experience in the hospitality industry. She has worked in various roles including front office, housekeeping, reservations, and guest relations. Her most recent role is as a Reservations Agent and Guest Relations Specialist at the Four Seasons Hotel, where her duties include making reservations, managing guest profiles, and fulfilling various guest requests. She has a Higher Diploma in Hospitality and is seeking new opportunities to continue growing her career in the industry.
Concierge
A concierge works separately from the front office desk to fulfill guest services like handling mail and messages, making dinner reservations at suggested restaurants, acting as a local guide, and taking care of any guest essentials. They report directly to the front office manager and work closely with other hotel staff like bell captains and reception to solve guests' problems. A concierge plays an important customer service role by utilizing their extensive knowledge of the local area and contacts to manage guest requests and operations at the hotel or resort.
LATEST CV - Copy
This document is a resume for Alyzza Marie Sy Bartolome, who has over 5 years of experience in hospitality roles including front desk clerk and travel coordinator. She has a Bachelor's degree in Hotel and Restaurant Management from the International School for Hotel and Restaurant Management. Her resume highlights her skills in customer service, computer applications, and handling reservations, as well as professional experience at El Cielito Hotels in various locations in the Philippines.
Dattatray Bhat
Dattatray Pramod Bhat is seeking a career opportunity with honesty, loyalty, and dedication. He has over 5 years of experience in hospitality and tourism, having worked at Alagoa Resorts, Taj Exotica, and currently at Travel Systems as an In-bound operations Executive. Bhat holds a B.SC in hotel Management and Tourism Technology as well as a Diploma in Hospitality & Tourism Management. He is reliable, responsible, and committed to assigned tasks.
CV steve 2016
Stephen Mukundi Gitau is applying for a sous chef position. He has over 10 years of culinary experience working in hotels in Kenya. He holds a certificate in food and beverage production and sales from Kenya Utalii College. His strengths include excellent interpersonal skills from dealing with diverse customers. He has specialized training in sauces, grilling, soups, pastas, and salads. He provides two references from chef managers he has worked with who can speak to his culinary abilities. He is interested in contributing his skills and experience to the role of sous chef.
Frankfinn Hospitality Front Office Assignment 2015
This project is truly belongs to kuriancredit’s. Can be used free of charge. Selling without prior written consent prohibited. Obtain permission before redistributing. In all cases this notice must remain intact.
© copyright . kuriancredit . 2015 . All rights reserved
PRESENTATION HOSPITALITY ASSIGNMENT
The document discusses the housekeeping department of hotels. It is responsible for cleaning and maintaining all areas of the hotel including guest rooms, public spaces, pools, gardens, and more. It works behind the scenes to ensure guest satisfaction by keeping the hotel clean and hygienic. The housekeeping department is considered the backbone of any hotel as cleanliness is essential for business and giving guests a good first impression.
Hospitality ppt [autosaved]
Treebo Hotels was founded in 2015 in India and is now the third largest hotel chain in the country. It operates 250 hotels across 45 cities with 3,000 rooms total. Treebo has raised over $23 million in funding to date. The company aims to have 1,500 properties and 35,000-40,000 rooms across 150 cities by 2018.
Shangri-La Hotels and Resorts is a luxury hotel chain founded in 1971 in Hong Kong with over 99 hotels worldwide. It operates five brands across different market segments. The chain's flagship property was the first Shangri-La Hotel opened in Singapore in 1971.
More Related Content
What's hot
CV LOVELY
Lovely G. Corpus is applying for a customer service associate/bank teller position. She has a bachelor's degree in tourism management and nursing. Her previous work experience includes over 1.5 years as a bank teller at Eastwest Banking Corporation, where she handled transactions, provided excellent customer service, and performed other tasks. She has also completed various seminars and training programs covering topics like customer service, fraud detection, and hospitality. Her skills include processing banking transactions accurately, managing accounts, and assisting customers. She provides her previous branch head, service head, and two other professionals as references.
NanBaileyCV
Nan Bailey is a determined and experienced receptionist seeking a new challenge after over 10 years of experience. She has excellent organizational, communication, and client relations skills. Her current role involves welcoming visitors, operating a switchboard, assisting with HR and office tasks, meeting planning and diary management for the Managing Director. Previous roles include being the head receptionist at a women's club where she handled cash, bookings, and ensured VIP guest needs were met. She is highly skilled in Microsoft Office, hotel, and CRM systems and qualified to NVQ Level 2 and 3 in Customer Service.
FINAl CV
Tsvetelina Tsenkova is seeking a challenging career in the hospitality sector on the Gold Coast where she can contribute to a diverse team. She has over 10 years of experience working in hospitality roles such as waitressing, barista, and personal assistant. Tsenkova recently graduated from Griffith University with a Bachelor's degree in Business and Sustainable Tourism and is currently enrolled in a Project Management Diploma course. She has excellent communication skills, is highly motivated, and passionate about providing excellent customer service and memorable experiences in the tourism industry.
Hotel Introduction
This document provides an overview of the departments and staffing structure of a hotel. It includes sections on the executive office, room division, food and beverages division, sales and marketing, accounting, human resources, and presentations on house keeping, front office, food and beverage, and accounting. The final section discusses qualities of a good hotelier such as having a positive attitude, strong communication skills, integrity, ability to work at a fast pace, honesty, and relevant skills and experience.
RAYMOND NJOKO CV Updated
This document provides a summary of Bhekani Raymond Njoko's resume. It outlines his personal details, education history, computer skills, work experience in hospitality management roles, and references. Raymond has over 15 years of experience in front office and guest relations management at hotels in Johannesburg, including his current role as Events Manager at Tsebo Facilities Solutions. He holds a PostGraduate Diploma in Business Management and a Hospitality Management Diploma.
Portfolio ppt
Kate Hendley is a 22-year-old communications student currently living in Charleston, SC. She has work experience in hospitality and food service, including an internship with Hilton Worldwide in London. Her career interests include revenue management, hotel development, event coordination, and public relations. As an intern at the Doubletree by Hilton Tower of London, she gained experience in food and beverage supervision and reception work, developing skills in hospitality, communication, and technology in an international business environment.
Hamid's Resume
Hamid Malim is seeking a position that utilizes his skills in a creative and challenging environment. He has over 5 years of experience in hospitality roles including as Front Office Supervisor at Hilton Hotels and Resorts and Night Operations Manager at Holiday Inn Express. Malim is fluent in English, German, Hindi, Tamil, and Malayalam and has a Bachelor's degree in Global Business Management.
Hotel introduction
This document provides an introduction and overview of the departments and staff within a hotel. It outlines the executive office, room division, food & beverages division, sales & marketing, accounting, and human resources departments. It also discusses the roles of housekeeping, front office, food & beverage, and accounting. Finally, it lists qualities of a good hotelier such as having a positive attitude, strong communication skills, integrity, efficiency, honesty, and relevant job skills and experience.
Resume 2015 Kate Henry
Katherine M. Henry is seeking an HR internship and has relevant coursework and experience. She is graduating from Coastal Carolina University with a Bachelor's degree in Business Administration with a concentration in Human Resource Management. Her previous work experience includes positions as a teacher, guest assistant at a boutique hotel, and lifeguard supervisor and lifeguard. She is involved with her sorority and volunteers for causes related to autism awareness, cancer research, and helping the local community.
May CURRICULUM VITAE
Maylina Theresia Hutabarat's curriculum vitae summarizes her background and experience. She graduated from Medan Tourism Academy in 2015 with a Diploma in Food & Beverage Management. Currently she works as an F&B Attendant at Da Vienna Boutique Hotel in Batam, Indonesia, where her responsibilities include waitressing, greeting guests, cashiering, and ensuring high quality service. Previously she had a traineeship as a waitress at the bar and lounge of The Royale Chulan Hotel in Kuala Lumpur, Malaysia.
MEZIEM MOSES CHIDIEBERE.docx 110 - Copy
This document contains the personal and professional details of Meziem Moses Chidiebere from Nigeria, who is currently residing in Qatar. It outlines his work experience from 2006 to present in roles such as sales boy, housekeeping attendant, office clerk, and housekeeping supervisor and attendant in Nigeria and Qatar. It also lists his education qualifications including an OND in Office Technology and Management and secondary school certification. The document is Meziem's resume highlighting his background and qualifications for housekeeping and related roles.
JOB DESCRIPTION FOM
The Front Office Manager is responsible for overseeing all front office operations including guest registration, check-ins, check-outs, and ensuring smooth operations. The Front Office Manager supervises the front office associates, monitors room sales and occupancy, and acts as a central contact for guests to provide information about hotel amenities and services. Additionally, the Front Office Manager schedules staff shifts, handles guest complaints, and coordinates with other hotel departments such as housekeeping.
CV FINAL 2015
Ahmed Mohamed M. Abdelaal is a sales officer at Damas Jewellery in Dubai with over 8 years of experience in sales and accounting roles. He has a Bachelor of Commerce degree from Assiut University in Egypt and is skilled in fine jewelry, gemstones, watch repair, and customer service. His resume details his work history and responsibilities at various banks and jewelry companies in Egypt and Dubai, and emphasizes his knowledge of precious materials, design trends, and building customer trust.
Payment information sheet
This document provides information on payment for a conference, including rates, deadlines, and simple steps for registration and payment. Registration fees vary based on member status and payment date, with lower early bird rates. Payment can be made via cash deposit or check, including account details. The summary also lists included meals and exhibition options. Simple steps are outlined for filling registration forms, making payment, obtaining deposit slips, and sending confirmation.
fundi Zwane-_Curriculum_Vitae
Fundisiwe Zwane has over 8 years of experience in the hospitality industry. She has worked in various roles including front office, housekeeping, reservations, and guest relations. Her most recent role is as a Reservations Agent and Guest Relations Specialist at the Four Seasons Hotel, where her duties include making reservations, managing guest profiles, and fulfilling various guest requests. She has a Higher Diploma in Hospitality and is seeking new opportunities to continue growing her career in the industry.
Concierge
A concierge works separately from the front office desk to fulfill guest services like handling mail and messages, making dinner reservations at suggested restaurants, acting as a local guide, and taking care of any guest essentials. They report directly to the front office manager and work closely with other hotel staff like bell captains and reception to solve guests' problems. A concierge plays an important customer service role by utilizing their extensive knowledge of the local area and contacts to manage guest requests and operations at the hotel or resort.
LATEST CV - Copy
This document is a resume for Alyzza Marie Sy Bartolome, who has over 5 years of experience in hospitality roles including front desk clerk and travel coordinator. She has a Bachelor's degree in Hotel and Restaurant Management from the International School for Hotel and Restaurant Management. Her resume highlights her skills in customer service, computer applications, and handling reservations, as well as professional experience at El Cielito Hotels in various locations in the Philippines.
Dattatray Bhat
Dattatray Pramod Bhat is seeking a career opportunity with honesty, loyalty, and dedication. He has over 5 years of experience in hospitality and tourism, having worked at Alagoa Resorts, Taj Exotica, and currently at Travel Systems as an In-bound operations Executive. Bhat holds a B.SC in hotel Management and Tourism Technology as well as a Diploma in Hospitality & Tourism Management. He is reliable, responsible, and committed to assigned tasks.
CV steve 2016
Stephen Mukundi Gitau is applying for a sous chef position. He has over 10 years of culinary experience working in hotels in Kenya. He holds a certificate in food and beverage production and sales from Kenya Utalii College. His strengths include excellent interpersonal skills from dealing with diverse customers. He has specialized training in sauces, grilling, soups, pastas, and salads. He provides two references from chef managers he has worked with who can speak to his culinary abilities. He is interested in contributing his skills and experience to the role of sous chef.
What's hot (19)
Similar to hospitality ppt w2 batch ghatkopar
Frankfinn Hospitality Front Office Assignment 2015
This project is truly belongs to kuriancredit’s. Can be used free of charge. Selling without prior written consent prohibited. Obtain permission before redistributing. In all cases this notice must remain intact.
© copyright . kuriancredit . 2015 . All rights reserved
PRESENTATION HOSPITALITY ASSIGNMENT
The document discusses the housekeeping department of hotels. It is responsible for cleaning and maintaining all areas of the hotel including guest rooms, public spaces, pools, gardens, and more. It works behind the scenes to ensure guest satisfaction by keeping the hotel clean and hygienic. The housekeeping department is considered the backbone of any hotel as cleanliness is essential for business and giving guests a good first impression.
Hospitality ppt [autosaved]
Treebo Hotels was founded in 2015 in India and is now the third largest hotel chain in the country. It operates 250 hotels across 45 cities with 3,000 rooms total. Treebo has raised over $23 million in funding to date. The company aims to have 1,500 properties and 35,000-40,000 rooms across 150 cities by 2018.
Shangri-La Hotels and Resorts is a luxury hotel chain founded in 1971 in Hong Kong with over 99 hotels worldwide. It operates five brands across different market segments. The chain's flagship property was the first Shangri-La Hotel opened in Singapore in 1971.
Frankfinn Hospitality presentation part 1
this presentation is for Hospitality module of frankfinn institute of air hostess training, this is for education purpose.
anyone can download it for help.
Suraj vaishnav twe report
Suraj Vaishnav completed a 6-month internship at the Taj West End hotel in Bengaluru from December 2020 to April 2021. During this time, he gained experience in several departments including banquets, housekeeping, food and beverage, food production, and front office. The Taj West End is a 133-year old heritage property and the oldest hotel in Bengaluru. Suraj expresses gratitude for the learning opportunity and plans to apply the skills and knowledge gained to further his career goals.
Fo sop
The document contains standard operating procedures for front desk staff at a hotel. It describes procedures for reporting to work including arriving early, changing into uniform, and attending briefings. It also outlines how to greet guests including welcoming them with a smile, offering assistance, and informing them about hotel amenities. Procedures are provided for guest check-in, room key programming, escorting guests to their room, and wishing them a pleasant stay.
Fo sop
The document contains standard operating procedures for front desk staff at a hotel. It describes procedures for reporting to work including arriving early, changing into uniform, and attending briefings. It also outlines how to greet guests including welcoming them with a smile, offering assistance, and informing them about hotel amenities. Procedures are provided for guest check-in, room key programming, escorting guests to their room, and wishing them a pleasant stay.
Prerna Resume
Prerna Vijaykumar Ghadge is seeking a position that utilizes her hospitality experience and skills. She has a Bachelor's degree in Hotel Administration and Catering from Merit Swiss Asian School of Hotel Management. Her relevant work experience includes positions at The Taj West End, Hotel Leela Palace Bangalore where she has worked in various areas including the executive lounge, reservations, guest relations, and as an Assistant Manager in the front office. She is proficient in Hindi, English, Gujarati and Marathi with strong computer skills.
islamCV.docx
Islam Mohamed is seeking a career in the guest service industry that offers professional growth opportunities. He has 4 years of experience in customer service and knowledge of hospitality software and principles. He holds a Bachelor's degree in Tourism and Hotel Management. His work history includes roles as a Guest Relations Officer and Front Desk Agent where he welcomed guests, handled reservations and requests, and ensured great customer service. He is proficient in English and Arabic.
FBS CORE 2.pptx
1. When guests arrive, service staff should approach them with a smile, make eye contact, and greet them properly at the door to make them feel welcome.
2. Staff should listen to guests and check if they have any reservations, asking for their name to look up the reservation.
3. For walk-in guests without reservations, staff ask how many people and if they have a table preference, and inquire about any special needs like high chairs.
CURRICULUM VITAE cv
Mulele Sikaneta has over 10 years of experience working in front office and laundry roles at hotels in Lusaka, Zambia. He has a certificate in front office operations and experience as a receptionist and laundry worker. His responsibilities as a receptionist included cashiering, reservations, switchboard operations, and guest relations. He is seeking a position that allows him to continue advancing his hotel career.
Front office SOP
1. The documents provide standard operating procedures for front desk staff at a hotel, outlining protocols for arrival, briefings, duties, guest interactions, and more.
2. Procedures include arriving 20 minutes before shifts, exchanging uniforms, attending briefings, completing opening/closing duties, welcoming all guests with warmth and assistance, and giving priority recognition to repeat guests.
3. Exact grooming standards, registration processes, and protocols for escorting guests and delivering luggage are also prescribed to ensure thorough professionalism and efficient operations.
PPT Sesi 9 guest relation + handling complaint
This document discusses the role of the guest relations executive (GRE) and procedures for handling guest complaints. It describes the GRE's job responsibilities, which include greeting guests, attending to their needs, and coordinating with other hotel departments. The document also defines different levels of VIP guests and procedures for checking VIPs in. Finally, it provides guidelines for handling guest complaints, which include listening to the issue, apologizing, taking action, and following up.
ganeshcv
Ganesh Bahadur Parajuli is seeking a challenging position in a fast growing organization. He has over 7 years of experience in security and hospitality roles. His qualifications include completing a training program in security services and having advanced knowledge of hotel management systems. He is proficient in English, Hindi, and Nepali and has strong communication, teamwork, and customer service skills.
supervisor resume
Eklal Sharma Poudel is a housekeeping supervisor from Nepal currently working at Yas Viceroy Hotel in Abu Dhabi, UAE. He has over 9 years of experience in housekeeping and customer service roles at luxury hotels in Dubai and Abu Dhabi. His current role involves supervising housekeeping staff, ensuring rooms are cleaned on time, handling special requests, and coordinating with other hotel departments. He holds a diploma from the National Institute of Open Schooling in India and has received several awards for his performance.
Hospitality assignment
The document is a hospitality assignment submitted by Ponmathi.M to Mr. Bob, a hospitality faculty. It includes an acknowledgment, introduction on hospitality, profiles of Taj and Holiday Inn hotel chains, their histories, facilities offered, guest cycles, roles of different departments like front office, housekeeping etc. It also includes a role play, case study on making a hotel reservation and charging items using Fidelio software and conclusion.
Pradip CV 1
Neupane Pradip is seeking a position as an F&B Outlet Supervisor. He has over 10 years of experience working in hotels in roles such as waiter, bartender, and outlet supervisor. He is proficient in English, Nepali, and Hindi and has experience with Microsoft Office and hotel management systems. His objective is to utilize his potential in a challenging environment within a leading corporate company.
INTRODUCTION TO HOSPITALITY INDUSTRY.pdf
The document provides an introduction to the hospitality industry, including definitions of key terms like "hospitality" and "hotel". It discusses the characteristics of the hospitality industry, its relationship with tourism, types and classifications of hotels, and non-revenue earning departments of a hotel. It also describes the various departments within a hotel's front office, including reservations, reception, information, cashier, bell desk, and their responsibilities. Finally, it outlines the guest cycle from pre-arrival through occupancy and departure.
Hendrik wadu
Hendrik Wadu has over 10 years of experience in hospitality roles including as a butler, guest service agent, and assistant manager. He has a proven track record of ensuring guest satisfaction and managing hotel operations. Wadu is skilled in front office management, revenue analysis, and developing marketing strategies. He aims to provide exceptional guest service and maximize business performance.
Vijay ppt on hospitality
The document discusses two hotels - Oberoi Hotels and Resorts and Four Points by Sheraton.
Oberoi Hotels was founded in 1934 in Delhi and now operates over 30 hotels across multiple countries. It offers luxury suites and rooms as well as spa and fitness facilities. Four Points by Sheraton was originally formed to take advantage of tax breaks and now offers standard rooms and amenities like free internet and parking.
Key differences between the hotels include Oberoi being a 5-star luxury brand while Four Points is 4-star. Oberoi has higher room rates and more room types like suites, while Four Points offers basic accommodations and services at a lower price point. Both coordinate with other hotel departments to ensure
Similar to hospitality ppt w2 batch ghatkopar (20)
Frankfinn Hospitality Front Office Assignment 2015
Frankfinn Hospitality Front Office Assignment 2015
Recently uploaded
Lifelines of National Economy chapter for Class 10 STUDY MATERIAL PDF
The chapter Lifelines of National Economy in Class 10 Geography focuses on the various modes of transportation and communication that play a vital role in the economic development of a country. These lifelines are crucial for the movement of goods, services, and people, thereby connecting different regions and promoting economic activities.
Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh - RAYH...
Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh
Temple of Asclepius in Thrace. Excavation results
The temple and the sanctuary around were dedicated to Asklepios Zmidrenus. This name has been known since 1875 when an inscription dedicated to him was discovered in Rome. The inscription is dated in 227 AD and was left by soldiers originating from the city of Philippopolis (modern Plovdiv).
Jemison, MacLaughlin, and Majumder "Broadening Pathways for Editors and Authors"
Jemison, MacLaughlin, and Majumder "Broadening Pathways for Editors and Authors"National Information Standards Organization (NISO)
This presentation was provided by Racquel Jemison, Ph.D., Christina MacLaughlin, Ph.D., and Paulomi Majumder. Ph.D., all of the American Chemical Society, for the second session of NISO's 2024 Training Series "DEIA in the Scholarly Landscape." Session Two: 'Expanding Pathways to Publishing Careers,' was held June 13, 2024.BÀI TẬP DẠY THÊM TIẾNG ANH LỚP 7 CẢ NĂM FRIENDS PLUS SÁCH CHÂN TRỜI SÁNG TẠO ...
BÀI TẬP DẠY THÊM TIẾNG ANH LỚP 7 CẢ NĂM FRIENDS PLUS SÁCH CHÂN TRỜI SÁNG TẠO ...Nguyen Thanh Tu Collection
https://app.box.com/s/qhtvq32h4ybf9t49ku85x0n3xl4jhr15The History of Stoke Newington Street Names
Presented at the Stoke Newington Literary Festival on 9th June 2024
www.StokeNewingtonHistory.com
BBR 2024 Summer Sessions Interview Training
Qualitative research interview training by Professor Katrina Pritchard and Dr Helen Williams
How to Make a Field Mandatory in Odoo 17
In Odoo, making a field required can be done through both Python code and XML views. When you set the required attribute to True in Python code, it makes the field required across all views where it's used. Conversely, when you set the required attribute in XML views, it makes the field required only in the context of that particular view.
BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...
BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...Nguyen Thanh Tu Collection
https://app.box.com/s/tacvl9ekroe9hqupdnjruiypvm9rdaneRHEOLOGY Physical pharmaceutics-II notes for B.pharm 4th sem students
Physical pharmaceutics notes for B.pharm students
A Visual Guide to 1 Samuel | A Tale of Two Hearts
These slides walk through the story of 1 Samuel. Samuel is the last judge of Israel. The people reject God and want a king. Saul is anointed as the first king, but he is not a good king. David, the shepherd boy is anointed and Saul is envious of him. David shows honor while Saul continues to self destruct.
Recently uploaded (20)
Lifelines of National Economy chapter for Class 10 STUDY MATERIAL PDF
Lifelines of National Economy chapter for Class 10 STUDY MATERIAL PDF
Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh - RAYH...
Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh - RAYH...
Jemison, MacLaughlin, and Majumder "Broadening Pathways for Editors and Authors"
Jemison, MacLaughlin, and Majumder "Broadening Pathways for Editors and Authors"
BÀI TẬP DẠY THÊM TIẾNG ANH LỚP 7 CẢ NĂM FRIENDS PLUS SÁCH CHÂN TRỜI SÁNG TẠO ...
BÀI TẬP DẠY THÊM TIẾNG ANH LỚP 7 CẢ NĂM FRIENDS PLUS SÁCH CHÂN TRỜI SÁNG TẠO ...
BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...
BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...
REASIGNACION 2024 UGEL CHUPACA 2024 UGEL CHUPACA.pdf
REASIGNACION 2024 UGEL CHUPACA 2024 UGEL CHUPACA.pdf
RHEOLOGY Physical pharmaceutics-II notes for B.pharm 4th sem students
RHEOLOGY Physical pharmaceutics-II notes for B.pharm 4th sem students
NEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptx
NEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptx
Film vocab for eal 3 students: Australia the movie
Film vocab for eal 3 students: Australia the movie
hospitality ppt w2 batch ghatkopar
- 2. INTRODUCTION Name : Rajeshsukariya Batch : W2 Centre : Ghatkopar(east) AccessorsName : Miss.Meenakshi Gajbhiye
- 3. ACKNOWLEDGEMENT : At the onset, I would like to thank the Almighty God without which this presentation would not have been possible and . I also like to thanks to my trainer Miss Meenakshi Mam who gave me this golden opportunity to do this presentation I also thanks to all my friends for their valuable co-operation during the period of presentation.
- 4. HOSPITALITY
- 5. TOPIC : SELECT TWO RENOWNED CHAINS OF HOTELS (ONE DOMESTIC & ONE INTERNATIONAL) AND TRACE ITS HISTORY RIGHT FROM THE TIME OF ITS INCEPTION
- 6. • Hospitality refers to the relationship between a guest and a host, wherein the host receives the guest with goodwill, including the reception and entertainment of guests, visitors, or strangers. In India/Nepal hospitality is based on the principle Atithi Devo Bhava, meaning "the guest is God". This principle is shown in a number of stories where a guest is revealed to be a god who rewards the provider of hospitality. From this stems the Indian or Nepal practice of graciousness towards guests at home and in all social situations.
- 7. DOMESTIC CHAIN OF HOTELS
- 13. SHANGRI LA HOTELS AND RESORTS
- 18. FITNESS CENTRE MEETING,BANQUE T FACILITIES DRA CLEANING TOUR DESK FAX PHOTOCOPYING 2 TENNIS COURTS FISHING BILLIARDS GYM WATER FALL PARKING TREEBO GROUP OF HOTEL
- 24. Pre-arrival • On the pre-arrival stage hotel created every guests reservation record. • Front office collected all data of arrivals. • We asked housekeeping to clean the rooms. • We prepared our rooms for guest stay.
- 26. • On reception we greeted the guest and ask for his name. • We checked his name and room no. and asked his to fill the form. • He filled the GRC (Guest Registration card). • We have taken documents from her (I.D Proof,aadhar card).
- 36. • Housekeeping is a backbone of a hotel. Housekeeping department is responsible for the upkeep and maintenance of the entire hotel. One of the first impressions a guest forms when he walks into a hotel is a reflection on the housekeeping department - how clean well maintained the surroundings are .No hotel can function without this department because it oversees everything from guest rooms, public areas, laundry, linen, horticulture and flower arrangement, and maintenance housekeeping machinery which is now becoming increasingly high-tech.
- 42. THE BASIC AMENITIES AND FACILITIES PROVIDED Towels Hair brush Hair dryer Shampoo soap Wi-Fi Air purifiers Coffee/ tea maker Minibar Television Telephone AMENITIES FACILITIES
- 48. Reservation==New reservation (Then click on new and then type the required details)
- 50. View of the screen during reservations
- 58. CHECK OUT PROCESS Then click EARLY DEPARTURE Then click CHECK OUT and exit