1. SURAJ K. R
Kochuparambil House
Pattayakkudy
Idukki Dist.
EMAIL: suraj.kr81@gmail.com
Skype : surajkochuparambil
PH: +918606364076
Career Objective
To associate with an organization, which progresses dynamically and gives me an
opportunity to update my knowledge, enhance my skills and also accelerates my career in
the hospitality industry.
Work experience -5 years
CROWNE PLAZA KOCHI -2013 February to present
Concierge Team Leader Pre-Opening Team
The Crowne Plaza hotel in Cochin, which is part of the InterContinental Hotels Group (IHG),
opened in December 2012. I was part of the crucial pre-opening team that was responsible
for overseeing the hotel opening.
As theConcierge Team Leader, I oversee and direct all aspects of the Concierge service
operations and lead the coordination of any guests’ needs, special requests, and inquiries. I
supervise the Concierge, Bell desk, Travel Desk, Doorman and Drivers.
THE RAVIZ KOLLAM ( A Member of I T C Hotel Group) June 2011
Concierge Team leader Pre-opening Team
 In charge of the entire operations of concierge section under front office
 Responsible for guest services like baggage handling, Welcome experience Escorting
 To conduct property shows rounds and Race trips for external as well as internal
customers.
 Trainer of the bell boys and valet drivers in concierge operations
 Assist the guest in arranging transportation with the help of Travel Desk.
 Monthly budget prepare the stores indent items for front office and Concierge.
 Taking Tour reservations and arranging houseboats& Restaurants booking

2. January 2007 to 2011 April Le Meridian Kochi
Designation: Senior Concierge Service Associate
Reporting to: Concierge Captain
Job Description:
 Attending to all areas of Concierge service maintaining the service standards as
prescribed by Le Meriden.
 Duties involve greeting and escorting the guest to the reception, service of cold
towel, welcome drinks etc.
 Baggage handling during arrival and departure.
 Arranging transfer for all guests by coordinating with the valet and travel desk.
 Attending to all guest special request, medical assistance, sundry services, telephone
services, city guidance, hotel information etc.
 Inducting and helping trainees and new associates with the function duties of the
Concierge.
 Attending training regularly to update myself on the changes and improvements
 Co-coordinating with airline offices and Front Office and operator with regard to
crew transfers, billing, wakeup call and special requests, delays etc.
Academic Details
Pre Degree Course
Newman College, Thodupuzha
Mahatma Gandhi University
Hotel management from A M S Institute Cochin.
Personal details
Nationality : Indian
Date of birth : 1st June 1981
Sex : Male
Marital status : Married
Language known : English, Hindi, Tamil, Malayalam Arabic.
Passport no : J 8104113
References
Mr.RAGESH R NAIR – MANAGER Graphics & Designing Intercontinental Doha Qatar
Cell - +97430176161
Declaration
I do here by declare that the above information is true and correct to the best of my
knowledge.