1. ISHAANDEV
BANERJEE
COMMUNICATIONS
INDUSTRY EXPERIENCE
ITC SONAR, KOLKATA (2017-2018)
GUEST RELATIONS AND RESERVATIONS EXECUTIVE
- Expertise in developing strong interpersonal relationship
between ITC and its guests
- Ensuring guests are given a personalized welcome and
a smooth check-in
GRADUATION (2016)
HYATT REGENCY, KOLKATA (2015)
INTERN-GUEST RELATIONS ASSISTANT
- Assisting the Guest Relations Department to meet
the needs of guests
- Experience in the field of event operation, ranging from
buffet layouts to personalized pool parties.
INTERN-HOUSEKEEPING
- Training in the management of Housekeeping operations.
- Maintenance of guest rooms, minibar, public areas
and laundry.
- Supervision of housemen (ROTA) and deep cleaning
projects
TAJ BENGAL, KOLKATA (2014)
RECRUITMENT PROGRAM
- Execution of guest arrival protocols, welcome services
and payment processing systems.
INDUSTRIAL TRAINEE
Research training of hotel facilities and local business
information to provide profIcient responses to guest
queries and requests.
Daily collaboration with the Maintenance, Housekeeping
and Security departments to resolve issues and address
queries efficiently.
OTHER EXPERIENCES
CONSULTING ON START-UP VENTURES
-Key assistance in the interior decoration of Maverick’s
Café (Kolkata).
-Assisting in transport management for EMTA Group of
Companies.
VOLUNTEER AND CHARITY
-Sunday Charity Lunch Program with Mother Teresa’s
“Missionaries of Charity” foundation.
-Walked for “Save the Tigers” campaign
SPECIALIZATIONS
Public relations
Brand management
Event management
Social media management
INDUSTRY KNOWLEDGE
Hospitality
Research
Gaming
TECHNICAL SKILLS
Adobe Photoshop
Adobe inDesign
Adobe Illustrator
Corel Draw
Unreal Engine
Tally
eZee Frontdesk
INTERESTS
Gaming
Football
Swimming
Reading
Food critique
EDUCATION
BACHELOR’S IN HOSPITALITY
Institute of Hotel Management, Kolkata
GET IN TOUCH
idbana@gmail.com
(M) 9903394715
IDBGUEST RELATIONS EXECUTIVE
