Bibi Haslina Binti Zainal Abidin has over 6 years of experience in customer service roles in the hotel and hospitality industry. She is currently working as a Guest Service Officer at Fraser Residence Kuala Lumpur and is seeking a similar role with a monthly salary of at least MYR 2500. Her resume provides details of her employment history, education, languages, and references.

1. Bibi Haslina Binti Zainal Abidin
Block 21-4-4 Apartment Teratai Mewah, Jalan Langkawi, Setapak Kuala Lumpur.
No 8, Blok 16, Indera Mahkota 1/5, 25200 Kuantan, Pahang, Malaysia
Email:hazabby@yahoo.com 0179620031 (Mobile)
Resume Summary
Current Position : Fraser Residence Kuala Lumpur
( CRE Club Lounge )
Current Specialization : Customer Service
Highest Education : Govt. Clerical Certification (N17)
Years of Experiences : 6 Years
Expected Salary : MYR 2500++
Employment History
August 2015- Present
1. Fraser Residence Kuala Lumpur
Position Title (Level) : Guest Service Officer (Executive Lounge)
Specialization : Customer Service
Role : Customer Service - General
Industry : Hotel / Hospitality
Monthly Salary : MYR 2500
Work Description :
*Meet & greet guests in a positive manner, ensuring that they have a positive impression of the hotel and
staff.
*Meets guests upon arrival
*Escorts guests to room, provides updated itinerary
*Introduces guest to personal assistant (if provided)
*Shows guest around venue
*Arranges transportation to restaurant or stores when guest is not needed for panels
*Responsible to answer extensive questions about the city, including things to do and place of interest also
to act as a concierge personnel.
*Assist in the training of new staff also actively look for ways in which standards can be improved and pass
back to the relevant head of department.
*Responsible for ensuring that all guests that was in contact with are given the best possible service at all
times by all members of staff.
*Approach guests and initiate conversation at all times, this includes breakfast lunch and dinner, in order to
build positive relationships and also to glean feedback to pass back to the senior managers.

2. March 2012 – Feb 2014
2. Vistana Hotel City Centre Kuantan
Position Title (Level) :F&B Ambassador (Non-Executive)
Specialization : Hotel Management/Tourism Services
Role : Food And Beverage
Industry : Hotel / Hospitality
Monthly Salary : MYR 1800
Work Description :
Responsible for providing premium Food and Beverage service delivery and guest relations through well-
developed food and beverage skills, knowledge and experience
*Establishes immediate eye contact with guest.
*Greets all guests at venue entrance, seats them and promotes positive customer relations.
*Takes control and maintains reservations where applicable.
*Communicates all customer feedback to manager and supervisor.
*Promotes repeat business by recognizing VIP’s and regular guests.
*Maintains cleanliness of menus, bill folder and entrance.
*Communicates clearly and effectively to ensure guests needs are met and handles guests queries and
complaints correctly.
*Always take responsibility for ensuring a positive guest experience.
*Maintains self and the environment in all areas ensuring highest standards of presentation at all times.
*Has comprehensive knowledge of all relevant pricing for menus and listed product items.
*Understands and adheres to all venue Standards and Standard Operating Procedures (SOP’s).
*Ensures that the venue is kept in an orderly, clean, safe and hygienic manner at all times.
January 2010 – Feb 2012
3. MS Garden Hotel Kuantan
Position Title (Level) : Front Office Assistant. (Non-Executive)
Specialization : Hotel Management/Tourism Services
Role : Front Office
Industry : Hotel / Hospitality
Monthly Salary : MYR 1600
Work Description :
Responsible for the checking in/checking out of guests with a warm and friendly service.
*Responsible for the cash float and cash functions during shift.
*Responsible in up keeping the Safe Deposit room condition. Safe Box record are maintained and filed
accordingly. To ensure the access to the box by guests are done according to procedure.
*Responsible for updating records of guests and ensuring that all credit procedures are met.
*To ensure that safety and security of guests are protected. Profiles of guests are not divulged and kept
safely. Identification of guests needs to be verified before issuing out any additional new keys or replacement
and documented.
*Focus on achieving Front Office goals like Up-grading, GSS arrival experience, AOS and passing the Brand
Standards.
*To be very well versed with the Hotel’s product knowledge, community product knowledge to enhance
guests experience during their stay.
*To ensure that the Front Desk are fully equipped with guests’ stationeries, to maintain the cleanliness in the
counter and in the back office.
*To ensure all follow-up’s are done in a timely manner.
*To take reservation as and when required.
*Responsible for bucket check and ensuring all relevant documents are filed accordingly.

3. Educational Background
Graduation Date: 2006
Primary/Secondary School/SPM/"O" Level of Science & Technology
Institute/University : SMK Tok Sera , Malaysia
Certification : Govt. Clerical Certification (N17)
Languages
(Proficiency: 0=Poor - 10=Excellent)
Language Spoken Written
-------------------------------------------------------------------------------------
Bahasa Malaysia 10 10
English 10 10
Thailand 5 0
Personal Particulars & Preferences
Date of Birth : 26 January 1989
Nationality : Malaysia
Gender : Female
IC No. : 890126-06-5238
Possess Own Transport : Yes
Expected Monthly Salary: MYR 2500++
Availability : Immediately
References
Name : Mr Peter Gomez
Relationship : Manager
Position : Food And Beverage Manager
Company : Vistana Hotel City Centre Kuantan
Telephone : 019-3103489
Name : Mr Teh Kuan Yew
Position : Food And Beverage Manager
Company : Mandurah Hotel Kuantan
Telephone : 012-9882565
Name : Mr Burhan Ahmad
Position : Guest Service Manager
Company : Fraser Residence Kuala Lumpur
Telephone : 019-2500388