The document discusses various topics related to personal and professional development including time management, communication skills, team building, sales, customer service, attitude and more. It provides training programs and workshops on these topics to help individuals and organizations improve performance and success.

2. We Help You Grow www.successdesigners.com uccess designer S S

3. EXCELLENCE is a life-long journey not a destination

4. Peak Throughout Life erformance

5. Success Formula If you don’t take that second step, you’ll never have what you want in long term Success is really simple First you decide what you want specifically, and Then pay the price to make it happen

7. 4 Stages of Competence Unconcious Competence Unconcious Incompetence Concious Competence Concious Incompetence

8. 1. Poor 2. Good 3. Excellent 4. Out Standing The New YOU! Four Levels of Performance

10. Journey of a 1,000 miles starts with a single step

11. Use what talent you possess – the woods would be very silent if no birds sang except those that sang best. Grooming

12. As long as habit and routine dictate the pattern of living, new dimensions of the soul will not emerge.

13. Grooming is a continuous, iterative process in which a newly inducted employee is ameliorated to grow from an immature state to a matured one, socially as well as professionally. He becomes well conversant with the organization culture and professional routine which emotionally affiliates him with the job and organization. He transforms into a respectable representative of the organization. Employees must be groomed in business ethics, disturbance handling, risk management and day to day interaction with colleagues customers and stake holders in order to develop their personalities . GROOMING

14. A Monotonous Activity or a step towards personal and organizational development. Need assessment – Implementation – Evaluation – Utilization. TRAINING

15. “ Training is relatively systematic attempt to transfer knowledge or skills from a person who knows to a person who does not know.” It consists of planned programmes at individual, group or organization level, designed to improve performance for measurable changes in knowledge, skills, attitudes and in social behaviors. TRAINING

16. PROFESSIONALISM Becoming Number One Remaining Number One Going to the Top Staying at the Top a l w a y s

17. Enimies of Professioalism 1 Complacency ( self-satisfaction ) 2 Traditionalism ( following others blindly ) 3 Fears ( self-doubts ) EXCELLENCE

18. Tailor-Made Training Programs: . SuccesS Designers Intl . offers customized programs on Professional Selling, Sales Management, Teaching, Customer Care, Communication Skills, Leadership Skills, Motivation, Self Development etc. If your organization is seeking proven techniques to increase sales, strategies to motivate sales force and innovative ways to improve sales leads, we offer a reliable program! We represent professional, motivational trainers and consultants with motivational training experience in Different Fields. We have the motivational trainers and talents, plus the desire, to make the client look and feel like a hero for hiring them.

19. Our Customized Programs: Improve motivation and communication. Enhance programs with a real ROTI (Return On Training Investment) Raise the bar on sales management training Increase productivity and profitability Learn how to turn creativity into money (Take creativity and innovation to the next levels – learn the latest for idea generation tools so you can be ready for the future.)

20. How we customize: We use an in-depth questionnaire/technique to conduct a ‘ gap analysis‘ and identify ‘grey areas’ We plan and work with you to make it an interactive and productive experience We teach the right contents We quantify the reaction and response during & after the program We determine the knowledge of a new skill, how and if attitude changed and improved and what we appraise something we established over many years ago as the wisdom factor. Results: Peak Performance, Productivity, Profitability and Professionalism; Employee Satisfaction, Increased Customer Relationship Management .

21. To the Trainings List

22. The more precisely you plan, the harder destiny will hit you

23. Proven techniques which enable you to attain and retain customers Customer Care & Services Why do some people deal once and never return? Who do some people become your regular and loyal customers? What are the best ways to keep customers coming back over and again? How to turn an angry / upset customer into a happy and satisfied client? Everyone should know answers to these critical questions: The basic marketing concept says: Customer is the Boss .……Yes, this is true ! Customer is the profit, everything else is over-head!

24. This results-oriented workshop will help the participants discover effective techniques to Develop a competitive edge Handle difficult people ---- with ease Build customer loyalty and win new business Turn the occasional buyers into repeat customers

25. Four aspects of professionalism and success in quality customer service: Service Skills Customer Delight Winning Attitudes Service Principles

26. Workshop Agenda : Who is the (internal and external) Customer? Why do Customers Quit? What do Customers Really Buy? Quality Customer Service : Key to Your Prosperity Winning Attitudes : Foundation of Professional Success Three C’s : Vital Ingredients for Quality Customer Service What Type of Service does Your Customer Expect? What do People Want from You & Your Organization Identifying Customers’ Needs, Expectations and Perceptions How Can You Provide Quality Customer Service? How to Handle Unsatisfied Customers Strategies for Dealing with Angry & Upset Customers Quality Customer Service Action Plan It’s easier to give customer service now than to take customer complaints later

28. Communication Skills Communication is the most important tool for human excellence. We use it in every field of our life. No part of our life can be considered without communication. This is the difference which makes the difference. To master communication skills is to master human excellence.

29. W H Y Communication is a Big Challenge ? We communicate wrongly We over communicate or under communicate We don’t communicate at all We are failing to live up to its norms We don’t understand the real needs, feelings, expectations and perceptions of others because

30. Communication SIGNIFICANCE Lifeblood of any business and human society Satisfies human needs: Personal, Material, Spiritual Brings harmony peace thru common understanding Promotes hopes, happiness and aspirations Regulates all walks of life: Politics, Economics, Law, Technology, Sociology, Education, Social Sciences

31. Communication Activities Receptive Activities Expressive Activities Modes of Communication Observation (Body Language) Acting ( Gestures ) Non Verbal Reading Writing Written Listening Speaking Verbal

32. IDEA Sender MESSAGE by “Encoding” ( using words, Or symbols) MEDIUM CHANNEL MEANING Interpretation RECEIVER ( near or remote ) Feedback Communication Process

33. Power Talk (Hypnotic Language) Power Language for Personal, Business and Educational Situations Live your dreams. Become an effective communicator. Increase your income. Understand the decision-making process and get what you want. Enjoy better Relationships

34. Influential Talk (Secret Language of Influence) Attract and have people like you immediately. Speak your ideas in the client’s language. Influence others without speaking . Build new personal resources and create positive feelings .

35. Words are cheap, the saying goes, they cost nothing, yet they have power to evoke images, sounds and feelings in the listener and reader as every poet and advertising script writer knows. They can start or break up relationships, sever diplomatic relations and provoke fights and wars. Words have been used to make us laugh and cry. They can hit or heal us. They can create hope or devastation. With words we can describe our intentions, desires and feelings. Words don’t only create emotions, they create actions as well.

36. Persuasive Communication Dealing Successfully With People Different From You Generate new behaviors for old problems. Better personal and business strategies. Most beliefs are formed by words and they can be changed by words as well. Throughout the human history, great leaders, speakers, teachers and coaches used the power of words to lead people and to make them work for their cause (mission).

37. Business Communication Speak your ideas in the client’s language Increase your income. Build new personal resources and create positive feelings. Generate new behaviors for old problems. Negotiate better contracts, close deals without “buyer’s remorse”. Understand the decision-making process and get what you want. Better personal and business strategies. Effective strategies (for decisions, negotiations, sales, marketing, etc .) Reframing, Parts Integration and more.

38. Body Language Body Language is the unspoken communication that goes on in every Face-to-Face encounter with other human beings. It tells you their true feelings towards you and how well your words are being received, because only 7-10% is attributable to the actual words of a conversation. If you can read body language , life takes on a new dimension. Understanding body language provides the key to the signals we all send out unconsciously, revealing our inner most thoughts. It opens up new areas of insight. It is not important what you say, but the way you say it.

39. Your ability to read and understand another person's Body Language can mean the difference between making a great impression or a very bad one! It can help you in a job interview, that crucial meeting, the business function, or that special date! Thoughts and Body Language Mind and body are completely interconnected, so our thoughts immediately influence our physiology and vice versa. More important : The mind leads and the body follows immediately.

40. The deeper the rapport, the closer the match will tend to be . Magic of Rapport

41. Successful people create rapport, and rapport creates trust. You can create rapport with whoever you wish by consciously refining the natural rapport skills that you use every day Rapport can also improve costumer relations – If you take the trouble to show people that you respect their beliefs and values, this does not mean that you have to share those values and beliefs, only that you acknowledge them in a positive manner.

42. Inter-Personal Skills WINNING OTHERS

43. Attitude ( to oneself and others ) Building Trust Understanding & Winning Others Communication Negotiations Mutual Cooperation Motivate Others Building Relationships Inter-Personal Skills

44. Understanding Others

45. Know, understand and feel others / colleagues The crucial role others play in our success Learn the basics of positive human relations Learn proper people-handling techniques Establish long-term relations with others Create a congenial work environment Benefits & Skills OBJECTIVES

46. 15 % Technical Skills & Knowledge 85 % People Skills and People Knowledge Reasons We get and keep a job Move ahead in that job Human Engineering

47. Sales Management Communication Critical Thinking Persuasion Inter-personal Problem Solving Decision Making Tools of the Trade S K I L L S

48. Objectives : Understand the qualities of a Winning Sales Manager How to Develop a Winning Sales Team How to Recruit, Train and Groom Salespersons Strategies to Stretch Salesperson’ Potential for Peak Performance How to Motivate Sales Team to Reach Sales Target Sales Evaluation Techniques SALES

49. Contents : Roles & Responsibilities of a Sales Manager : Key Result Areas What Successful Sales Managers Do & Don’t Do Best Work Practices & Performance Effectiveness Sales Plan & Sales Planning Recruitment : Matching Man & Job Selecting the Right Salesperson : Right Bullet for the Right Target Communicating Clear Expectations Training : Putting a Training Plan Together Keys to Training Salespeople Training Never Ends Motivating & Managing Salespersons Sales Productivity : How to Sustain High Performance Evaluating Your Sales Team Critical Areas to be Assessed Sales Targets & Incentives Growing as a Sales Manager SALES

50. Self-Ideal Self-Image Self-Esteem a set of ideal attributes, a vision that a salesperson strives to achieve a sales person’s awareness of his mental and physical characteristics a salesperson’s feelings of pride in himself; a feeling of self-respect and personal worth Factors Contributing to Salesperson’s Self-Concept

51. People Love to Buy from Professional Salespersons Sales training program can be customized to the specific need of a sales team and an organization. We take a comprehensive view of the sales environment, and offer a results-based approach that incorporates the best in professional development SALES

52. Sales Advantage How to Achieve Sales Excellence An intensive training seminar for sales professionals who need strategic and tactical advantages to attain and retain customers in a competitive market. This is not just another traditional chalk-talk sales seminar; it’s a condensed program on enhancing your personal and professional caliber for a long-term permanent success in sales career . Give yourself a change to reach your full potential, and successfully contribute to the $ales objectives of your organization.

53. Based on the most updated techniques of professional selling, this interactive program addresses such critical issues as: Why some salespersons are more successful than others? What is the Psychological Make-up of a Professional Salesperson? What is Professionalism : Commitment to Excellence? How to Develop Your Sales Edge? How to Outsell the Competition? How to Set & Achieve Sales Targets? Time-Tested Proven Techniques of Professional Selling

54. Develop the profile of a professional salesperson Identify market potential and business opportunities Benefits Qualify prospects in the quickest and best possible ways Match the product / service to prospects’ specific situation Use the sure-fire steps to uncover prospects’ buying motives Use proven techniques to handle any and every objection Put the powerful closing techniques and get the sale Set high targets and achieve or exceed them …… with ease Sell faster and better …… and much more ! Action-Oriented Ideas and Time-Tested Techniques that Can Glorify Your Sales Career

55. Salesperson’s Self-Image & Success at Selling Professionalism: Commitment to Excellence How to Achieve Excellence in Selling Developing a Winning Edge in Selling Sales Process ( Prospecting to Closing ) Questioning Skill Key to Peak Performance : Proven Formula Enemies of Professional Selling Proven Keys to Success in Selling Personal Development Action Plan

56. Time-Tested Selling Techniques People Buy People ( Building Rapport With Buyers ) Selling the Sizzle, not the Steak ( Features versus Benefits ) Identifying Buying Motives ( Pressing the Hot Buttons ) Building Relations With Customers ( Friendship Factor ) Serving & Helping Customer If you don’t serve customers you don’t deserve Customers

57. Attitude of Excellence A Dynamic Workshop

58. Winner Loser DIFFERENCE Success Attitude

59. YOU’RE BORN TO WIN but to be a winner you must plan to win, prepare to win, and expect to win

60. Excellence Commitment Attitude Techniques excellence

61. PMA versus NMA The little difference is attitude, and the big difference is whether it is Negative or Positive There is a very little difference in people, but that little difference makes a big difference.

62. Attitude Aptitude Altitude I Q I Can Attitude With Gratitude

63. How to Stay POSI + IVE in a TOUGH Work Environment

64. The Environment YOU Beware the Bullets! Determinism Theory Negative World View Changing Environment Negative Work Environment Past Experiences Other People’s Behavior Ouch!

65. “ Are some people just born positive thinkers . . . or is it their CHOICE ?” Life’s Little Question

66. Bulletproof Armor Comes from SELF CHANGE

67. Putting on the Armor Change 3 Things!

68. Anger Management

69. Manage Your Self - Talk If you think you Can, or you think you Can’t… YOU’RE RIGHT ! Henry Ford THINKING This is going to be a wonderful day! This is going to be a crappy (bad) day!

70. How to Change Your Behavior BEHAVIOR BEHAVIOR Changes take true assessment, determination & discipline

71. Team Building

72. T E A M Together Everyone Achieves More Together Everyone Achieves More Success T E A M S One For All All For One Team Spirit

73. Objectives: To highlight the mechanics of organizing teams Identify the roles of individuals in teams Present procedural strategies for successful team

74. TEAM BUILDING

75. Work Agenda: Groups versus Teams Group Managers versus Team Leaders Team Building Concepts Applicable to the your organization Becoming an Effective Planner Strengthening Your Organizational Skills Building a Climate for Motivation Control System that Assures Goal Achievement Team Direction and Team Life Cycle Team Charter and Master Plan with Road Maps Action Planning & Establishing Overall Schedule Team Support Roles and Team Members’ Roles Building Your Team Building Trust in Teams Coaching : The Key Ingredient in Team Building Team Meetings and Consensus Decision Making Monitoring Team Progress

76. TEAM BUILDING

77. Time Management

78. Some things are lost and found Some are lost and not found; Time is one of them.

79. IMPORTANT URGENT Imp (+ve) Urg (+ve) Imp (+ve) Urg (-ve) Imp (-ve) Urg (-ve) Imp (-ve) Urg (+ve) 1 2 3 4

80. THE KEY TO HIGH PRODUCTIVITY AND HIGH PERFORMANCE Your ability to set clear Goals and Objectives, establish clear priorities and then to concentrate on the most value able use of your time.

81. Effective Time Management Overview of Time Management Skills Basics of Time Management Personal Time Management How to Make the Best & Most of Your Most Perishable Resource

82. Main Objectives: To help you determine how you presently use your time To make you aware of the portion of time over which you’ve control To understand how to make the most effective use of the time under your control To avoid and handle time-wasters Examining time management and understanding the impact of using a system rather than being reactive. Introduction to the various systems and ideas that are currently being used by thousands of effective people.

83. Topics Covered The power of focus Monthly, Weekly and Daily planning Coordinating your time with others Learning to 'control' your time Increasing personal effectiveness Appointments and Tasks Tackling the 'time stealers' Energy and Efficiency Work -Life balancing Is your time 'running out'? The key benefits of Time Management Understanding the uses and misuses of time Choosing the right tools for the job Time management - the secrets revealed Dealing with interruptions Goal achievement through Timeline Goal setting

84. All Win You Your Company Your Client

85. The illiterates of the 21 st century will not be those who can’t read or write, but those who can’t Learn, Unlearn and Relearn Education

86. Dynamic Teaching Skills Teaching-Learning P R O C E S S

88. DISCOVER Dynamic Learning Skills How to Learn For Outstanding Results

89. Career Planning Engineering Business Management Medical Science Hotel Management Arts Accountancy Home Economics Law Fashion Designing Computer Technology

90. Education & Career Planning A process that includes Exploring Oneself, Studying the Right Subjects, Getting a Matching Career and eventually Retiring …. successfully By Choice, Not By Chance Your Career

91. CAREERS Which Career Best & Right For Me ? ? ?

92. design of a hoped-for future and the development of effective steps for bringing it about Roadmap that guides and shows you what is possible in career & life Planning Career

93. Memory Building & Speed Reading Location Code Action Text Text Text Text Text Text Text Text Text

94. Reprogramming & Reframing for Success “ There is nothing either good or bad, but thinking makes it so”. Events happen, but until we give them meaning, relate them to the rest of our life and evaluate the possible consequences, they are not important. Reframing is not a way of looking at the world through rose- colored spectacles, so that every thing is really good. Problems will not vanish with their own accord, they will have to be worked through, but the more ways you have of looking at them, the easier they are to solve. To reprogram a thing you change the negative, into a positive or vice versa.

96. Meta Model & Milton Model for Success NLP has a very powerful map of how language operates. This map of language is known as the Meta Model in NLP literature. The word ‘meta’ comes from the Greek, and means over and beyond, or on a different level. The Meta Model uses language to clarify language, it prevents you from deluding yourself that you understand what words mean; it reconnects language with experience. META MODEL has a series of devices for achieving a better understanding of vague language patterns, including specific questions for added clarification.

97. The META MODEL is a series of questions that seek to reverse and unravel the deletions and distortions and generalizations of language. These questions aim to fill in missing information, reshape the structure and elicit specific information to make sense of the communication. It is worth bearing in mind that none of the following patterns is good or bad in itself. It depends on the context in which they are used and the consequences of using them. The Milton Model allows you to use language patterns that are artfully vague so that clients can give it a meaning that is appropriate for them. The Milton Model can be used to pace and lead a person's reality, distract and utilize the conscious mind and to access the unconscious mind and thus the person's resources.

98. Breaking the Limits (Making Impossible, Possible) What you believe about your self is what happens to you .

99. Ice Breaking (Opening Techniques)

100. Target Setting & Goal Achievement

102. COMMITMENT AND PURSUANCE Failed in business at age of 21 Was defeated in a legislative race at age of 22 Failed again in business at age of 24 Overcome the death of loved one at age of 26 Had a nervous breakdown at age of 27 Lost congressional race at age of 34 Lost congressional race again at age of 36 Lost senatorial race at age of 45 Failed to become vice president at age of 47 Lost senatorial race again at age of 49 Elected as president of United States at age of 52 ABRAHAM LINCOLIN Edison failed 9999 times to light a bulb

103. Motivation & Peak Performance Stretching Your Potential

104. M O T I V A T I ON A process that starts with a physical or psychological deficiency or need that activates behavior or a drive that is aimed at some goal.

105. Motivation to work is caused by a person’s long term and quality involvement in job His total commitment to add value to the strategic objectives of the organization Motivation Means Employees’ Desire & Willingness to work and contribute to the Organization R E A D I N E S S

106. Subordinates' MOTIVATION Show Excellence and then demand Excellence. Don’t try to change others/staff without first changing yourself Major Reason for Demotivation “ is not knowing what is expected of staff’

107. What Motivates Staff Coaching & Counseling Progress in Work Challenging Tasks Career Value & Benefits Manager Positive Feedback Work Environment Subordinates INTERACTION

108. Behavioral Modifications

109. Highway to Wealth Difference Between Ordinary & Extra-Ordinary

110. A Leader takes the people where they want to go. A great leader takes people where they don’t necessarily want to go, but ought to be. Leadership Skills

111. Objectives Identify the core values of leading others / subordinates Know the salient characteristics of leaders To identify and utilize our potential for a happy and productive workplace and life ENLIGHTEN Mind, Thoughts, Feelings

112. Leaders Are Made, Not Born You are what you think you are Your self-image determines your performance Change your self-concept -- the way you think about yourself as a leader You Become What You Think About

113. Courage

114. The Quality of Courage W illingness to make hard decisions & take firm action Boldness – willingness to initiate action in the face of uncertainty and possible failure Offensive Strategy – leaders move to engage the opposition rather than wait for the competition to come to them Attack Orientation – leaders dare to go forward Patience – leaders have the courage to stay on course when the going gets tough and when the outcome looks uncertain Risk Taker – future belongs to those who take calculated risks, move forward, and are willing to deal with conflicts by confrontation rather than by evasion

115. The Ability to Inspire & Motivate eliciting emotions from followers Leaders arouse excitement and enthusiasm They are committed, intense, dedicated to goals Leaders empower others to perform beyond their previous levels of accomplishments by encouraging and positive expectation Leaders inspire loyalty by being loyal to their followers and their organizations

116. Leaders Build a Champion Team leader’s ability to bring together winning teams Leaders surround themselves with the best people Provide clear coaching, and have an intensive people-development and training program Place emphasis on planning = good market intelligence, facts, statistics, accuracy Use selective player assignments; put people where their strengths make the greatest contribution Set demanding standards, and quickly weed out the incompetent staff members

117. We Always Remember Only Those Leaders Who Bring About a Positive Change in People, Society, World

118. Image Building

119. Master Yourself

120. Self Mastery

121. Show excellence and then demand Excellence Inspire people with your manners & character Be a coach and a living, an inspiring example Don’t just look after yourself; take care of those who serve you or are managed by you Master Yourself by Reading the Life of Prophet Muhammad ( pbuh ) Master Yourself

122. Instructional Design step-by-step guide 24 Hours Techniques-Filled Training Workshop TRAIN THE TRAINER TO TRAIN

123. Results You Can Count On … What to do to identify training needs How to set realistic training objectives How to make your presentations exciting and enjoyable How to build the critical success factors into your training How to choose the best training methodology and techniques Have an increased understanding of adult learning principles and implementation requirements for effective learning The roles, responsibilities and usage of skills for a competent trainer The skills for designing and developing effective training modules, aids and implementation The training needs assessment and evaluation process Training With Success: ‘How-To-Do-It’ Program You can successfully improve your instructional performance, and you can do it quickly, systematically and easily with this results-oriented program. You will learn … Instructional Design

124. objectives Following objectives for Developing Instructional Design have been developed to guide participants to the core issues covered in this program: How to use a system to design a training program How to conduct training needs analysis How to identify training objectives How to develop training objectives How to evaluate and select training techniques How to plan and review your training performance How to develop easy-to-follow presentation skills How to convert years of front-line experience into a systematic and well-organized training program Instructional Design

125. What is Training? The basic objective of training is to improve KASH : Knowledge, Attitudes, Skills and Habits. Attitudes are caught, not taught . What is Development? It means D = IP + FG … Improved Performance plus Future Growth ASTD ( American Society for Training & Development ) Instructional Design

126. contents Introduction: Training & Development Different Roles of a Trainer Adult Learning Principles Trainer Skills Toolkit Communication Skills Listening Skills Presentation Skills Questioning Skills Developing Effective Training Modules Using Appropriate Training Techniques Effective Use of Training Aids & Equipments Mastering the Art of Delivery Organizational Training Systems Training Needs Analysis Assessment & Evaluation Instructional Design

127. TRAIN THE TRAINER TO TRAIN This is not just another traditional chalk-talk seminar; it’s a condensed program on enhancing personal and professional caliber for a long-term permanent success in Training career . Give your training staff a chance to reach their full potential, and successfully contribute to the objectives of your organization . Instructional Design

128. Mind Power Possibilities beyond the limits) (

129. Design Human Mind Engeeniering (Mind Power)

130. What is The Difference Between Mind And Brain? Brain Dies Mind Never Dies

131. Mind Brain Operator Bio Computer Master Slave Non Physical Existence Physical Existence

132. More than A Billion Neurons Sub Conscious / Conscious 90% (Filters) 10% Working Capacity More than Super Computer Unlimited Power Normally Usage 5% Normally Usage 3 to 5% Mind Brain

133. Positive Thinking And success

134. Reiki 1,2,3 and Mastership

135. Star Power Family Heroes Movies Colleagues Neighbors Friends Workers Politics You Class Fellows

136. Your Title Here Your Subtitle Here More Choices

137. More Choices Control Inside ? Outside?

138. Meditation

140. Intuition (Developing the 6 th Sense)

141. Yoga Basic & Teacher’s

143. WHY ANY BUSINESS IN A DEADLOCK ?

144. Business is like rowing a boat, if you do not work hard, you can not progress to reach the land of success

145. BUT BE POSITIVE FIRST A POSITIVE PERSON IS LIKE THE SUN, WHEREVER HE GOES,THERE IS SUNSHINE! A NEGATIVE PERSON IS LIKE THE MOON, WHEREVER HE GOES ,THERE IS SHADOW.

146. WISH YOU SUCCESS BUT BE POSITIVE FIRST

147. Some In Training Photos

148. Pakistan Postal Services

149. Police Training Centre

150. Bank Alflah

151. Pharma Association

152. Sui Gas

153. PICIC Bank

154. Training on memory Skills in Peshawar

155. Investigation Course For Police

156. Orientation Course for Principals & Professors

157. Hamdard Hall Lahore

158. Motivational Lecture