Enhancing influencing skills through nlp public program course brochure by i trainingexpert

100% HRDF Claimable
http://www.itrainingexpert.com/Training-Calendar-2012/
OVERVIEW
The NLP communication excellence and influence skills enhance your influencing skills in
Sales, Leadership, Customer Service, Motivation, Management Excellence, Increased
Productivity or any other areas where Effective Communication and Influence are necessary.

This Course for Professionals is designed to Achieve Your Specific Business Needs
at Workplace.

Watch Online Founder of NLP, Bandler talks about the powerful techniques in NLP.

http://www.itrainingexpert.com/Events/72/Enhancing-Your-Influencing-Skills-Through-Effective-
NLP.html

LEARNING OUTCOMES
This program gives a direct ‘hands-on’ experience to critical business related applications of NLP. The major
topics covered in this training include:
1. Create a positive influence on others while support their ability to experience more choices
2. Understand and communicate compellingly to different thinking styles
3. Enrich your understanding and perspective of a situation by experiencing it from multiple
view points
4. Get past vague answers and gather high quality information quickly and comfortably
5. Reframe and reorganize perceptions to direct attention to enhance productivity
6. Create and maintain genuine rapport
7. Set achievable and value driven personal and professional goals
8. Constructively explore the challenges and difficulties within a goal and form an achievable
outcome
WHAT BENEFITS DO YOU GET
Understanding, Applying and Mastering of this fundamental level of applied NLP for business provides
specific, learnable skills and techniques that will improve the level of performance, resolve sources of
tension, overcome self imposed limitations, and achieve higher levels of confidence in virtually any area of
professional life.
For a return on investment, many organizations around the world have used the technology of NLP to
assist them in achieving their corporate objectives. NLP is useful in any situation in which people must
communicate in order to produce positive results.

THE ENGLISH EXPERT PUBLISHING AND TRAINING (1225574U)
Corporate Headquarters: No 6-3, Jalan Persiaran Puteri 1, Bandar Puteri, 47100 Puchong, Selangor, Malaysia
Tel: +603-8075 9056 | Fax: +603-8070 4164
Email: info@itrainingexpert.com Website: www.iTrainingExpert.com

PROJECTS IN WHICH NLP HAS BEEN USED:

Diners Club trained every manager and representative in the
customer service area in NLP skills for handling customer and
internal communication. The net result was a 254% increase in
customer spending, and a 67% reduction in customer loss. The
Customer Service Department, previously a cost center, became a
revenue-producing part of the organization.

BMW in England modeled the communication patterns of the top
1% in sales. After determining the successful behaviors of these
salespeople, the skills were taught to every salesperson in the
organization. Sales of a new-introduced product greatly exceeded
projections.

American Express trained twenty-four line managers from all over
Asia to become transformational trainers. With no previous training
experience, these employees became the heart of “American
Express Quality Leadership”, an area-wide initiative to encourage
every employee to take personal responsibility for quality in
customer service.

COURSE OUTLINE
Day 1
The 3 Pillars of NLP
 Awareness
 Outcome Direction
 Application

The 3 Interactive Components of Experience
 Internal Processes – (How we think – images, words, urges)
 Internal States – (What we feel or fail to feel and sense about what we think – therein
lies motivation factors and inner resources)
 External Behavior – (How we carry out or fail to carry out appropriate and
necessary behaviors to achieve a bottom line effect)

The 4 Most Influential NLP Core Assumptions and Presuppositions
 Understanding the Mental Template – Mind and experience are composed of patterns, all
of which have a structure.
 Working with Differences in Culture and Personality – Understanding maps and models
of world experience (e.g. The World is Not Your Territory- what exactly it means and how
to apply it)
 Choice Potential – Flexibility as a driving force in any system can direct the interaction(s)
within the system.
 Result Potential – The effectiveness of communication is measured by the results elicited.

Tel: +603-8075 9056 | Fax: +603-8070 4164

UNLOCKING A PERSON’S THINKING STYLE — ENHANCED SENSORY AWARENESS
The Big-3 Communication Channels
 Sensory Systems – Visual, Auditory, Kinesthetic (V-A-K) and how to apply them at work
and in life
 VAK Cues – Recognizing verbal and non-verbal patterns of communication and
thinking styles in yourself and others. Use the knowledge to learn what is not ‘told’ to
you and ‘read between the lines’

“Reading Between the Lines” (Calibration Skills)
 Recognizing the difference between facts and interpretations – a requisite skill for
rapport
 Heightening the ability to notice the important non-verbal messages that often go
undetected
 Exercising the ability to notice a shift in the listener’s experience
 Expanding attention to detect if your communication is getting through
 People Management – Getting Along with Difficult People

Building and Maintaining Rapport
 Types of Rapport
 Pacing and Leading

Day 2
DEVELOPING YOUR COMMUNICATION STYLES IN RESPECT TO THE LISTENER’S UNCONSCIOUS
PATTERNS

Expanding Points of View
 Observing vs. Direct Experience
 Assisting Others in Changing Perspective

Multiple Points of View – Perspective Flexibility
 4 Crucial perspectives in professional communication for enhancing creativity and
understanding

4 Essential Patterns of Effective Communication
 Specific Outcome Orientation
 Perception & Attitude
 Sensory Awareness
 Behavioral Flexibility

Motivation Strategies & Information Filtering Programs (IF-Programs)
 Focusing on objectives vs. Situations to be avoided (Toward & Away From Patterns)
 Let me do it my way vs. Tell me how I’m doing (Internal vs. External Referencing)
 Options and Procedures (Give me Choices vs. Follow the Rules)
 The Big Picture and Small Details (Generalizations vs. Details)

Tel: +603-8075 9056 | Fax: +603-8070 4164

Hitting the Target — Specific Outcome Orientation
 Clarifying outcomes
 Expressing yourself so that people fully understand
 Precision questions for targeted outcomes

Creating a Call to Action
 Elicitation and use of criteria (Hierarchy of Importance)

Bringing it all together
 Outcomes, criteria, motivation, communication
 Identity of an Elite Service Provider

METHODOLOGY
Interactive input, in-class demonstrations, direct-experience practice exercises, group discussions,
explanations and case histories specific to your company needs.
This creates a rich and stimulating learning environment that allows participants to confidently experience
the direct benefits of NLP.

Personal attention and direction between the trainer and participants will further assure that the material
will be utilized rapidly and effectively and integrated into the work environment in a respectful and
productive manner.

COURSE LEADER
VINCENT TAY Certified Professional Trainer & Executive Coach

With a passion to enrich the lives of others, Vince decided to become a trainer and coach
after discovering the power of experiential training more than 26 years ago. Since then,
he has helped his clients to find their own merits and enrich their personal lives as well as
those around them. Constantly seeking to show others how to be more self-aware and get
more out of life, he has made training and coaching his life ambition.

Applying his knowledge and experience from a variety of industries including
construction(as CEO), project management, general trading, shares and options trading,
unit trusts and real estate, Vince is able to connect with individuals from all walks of life.

In his desire to develop his training skills, he had undertaken a variety of programs including
Born To Be Free by IHK (Institute of Hard Knocks), Leadership Program (AsiaWorks
Training), Memory Techniques, Born Rich (Robert Proctor), Metaphysics, Master Class Train
The Trainer (Result Asia), Hypnosis & NLP Practitioner and MIM Certified Professional
Trainer, approved by the Human Resources Development Fund (HRDF).

Vince is very active in Toastmasters (a public speaking club ) and won the humorous
contest twice consecutively at club level. His creativity coupled with his sense of humour,
versatility and passion to make a difference in the lives of others have compelled him to
become a Trainer and Coach and work towards building a world where people live to
contribute their best.

People benefited from his programs are from organizations like :- TNT, OSK Investment
bank, CIMB Tech banking, Kenanga Investment Banking Bhd , Philips Lumileds, Dell,
Tel: +603-8075 9056 | Fax: +603-8070 4164

Maybank Investment Banking, GTC Associates, Alcatel-Lucent Malaysia S/B , Intel , BH
Insurance, ASPAC, Suruhanjaya Syarikat Malaysia (Companies Commission of malaysia,),
UMW heavy equipments, OSC courier MNP properties S/B , F&N Dairies (Premier Milk),
Asea Brown Broveri (ABB), DHL Exel Supply Chain, Allianz Insurance, Diagraph Corporation
and Kuwait Finance House (just to name a few) .

He strongly believes that training should be practical which is then followed-up with
coaching to make the training sessions more effective. Today, being a trainer and coach
allows him to share a different perspective of the world with others and to connect with
them at a very personal level.

FEEDBACK FROM PAST PARTICIPANTS

“I learned how to solve problems more effectively”– Mohydine Ramadan, Sales Manager,
Shaker Group- - #1 LG distributor in Kingdom Saudi Arabia

“I learned to look at things from different perspectives” – Tarek Koujou, Sales Manager,
Shaker Group - #1 LG distributor in Kingdom Saudi Arabia

“Teamwork is very important. The training was great” –Marwan Bushnak, Head of Sales
Manager-Eastern Region, Shaker Group, Saudi.

“Thank you for the training, Vince. The Value game in the EQ session opens up my staff
for better management of their work and relationship. I’m happy they gained so much
from your session.” Lena Lian, General Manager, Shield Glove Sdn Bhd.

“Vince Tay – the trainer was good. The EQ with NLP at workplace helps me with my
everyday life at work” Joanne Mah, DHL Asia Pacific IT Services.

“The trainer is so willing to share. I especially loved –People see your behavior, not your
intention! I would highly recommend this training to everyone for better working
environment, happier staff and better results.” Senior Project Manager, DHL Asia Pacific IT
Services.

“I know how to manage my emotions and take control of it. Vince was superb. He relates
his own life as an example.” Rejinimala Gopal, Sunway Lagoon

“Forgiveness and let go of burdens: The trainer is a good listener and advisor.” - Nurul
Izzah – Sunway Lagoon

“This trainer is a good presenter & trainer who applied real experience as an example of
this training.” – Roksana A. Rashid, Parker Hannifin

“I discovered ME! I see a reason in things I do.” – Aishvarya L, - Malaysia Program Manager
– Upper Iowa University, Malaysia.
Tel: +603-8075 9056 | Fax: +603-8070 4164

INVESTMENT

Normal price: RM 2980.00
EARLY BIRD PRICE: RM 1790.00 per delegate
Group Registration: RM 1690.00 per delegate for a minimum of 3 participants register together.

(Fee inclusive of Buffet Lunch, Refreshment, Training Materials, Bonuses and Free Resources as promised,
Certificate of Achievement)

RESOURCES & BONUSSES JUST FOR YOU

You will get these bonuses & resources absolutely *FREE* when you sign-up today.
Resource #1: A comprehensive Training Manual with Workbook, Extra Learning Materials
Resource #2: Certificate of Accomplishment
Free Bonus #1: Attractive Document Bag
Free Bonus #2: Writing Kit That every Effective & Efficient Person Must Have
(Pocket Size Post It Note with Holder)
Free Bonus #3: Business Letters for Busy People (ebook)
Free Bonus #4: Gain Unstoppable Confidence in Life (CD)

REGISTRATION

Download Registration from www.iTrainingExpert.com /Registration
Registration Online: www.iTrainingExpert.com /Registration
This Training Programme is SBL Claimable *Subject to PSMB conditions.

We Are An Approved Training Provider (Serial No: 2059) Under SBL Scheme With
Pembangunan Sumber Manusia Berhad (PSMB/HRDF)

 All registrations MUST be accompanied with PAYMENT 14 days after the issuance of
invoice to the event.

Tel: +603-8075 9056 | Fax: +603-8070 4164

REGISTRATION FORM
TRAINING REGISTRATION FORM (PUBLIC PROGRAM)
Upon submission of this registration form, you undertake the Registration Policies and have read
and understood the terms and regulations.
Registration date: ________________________________________________________
Training Programme Title: _________________________________________________
Training Programme Date: _________________________________________________
Fee per pax (RM): ___________________________Total (RM) ____________________
Meal preference: Vegetarian Normal

No Participants Name Designation Contact No Email
(Handphone)
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Company Name: _________________________________________________________
Address: ________________________________________________________________
________________________________________________________________________
Telephone : _________________ Fax : _____________________
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Name : ________________________________ Designation : _____________________
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Authorised Signature Company Stamp

Terms and Condition:
1. Quotation and Invoice will be issued for your payment. Please make cheque payable to: THE
ENGLISH EXPERT PUBLISHING AND TRAINING. Bank into Maybank Account 5128 5700 6541. Email
or fax the payment slip back to us for confirmation.
2. We reserve the right to change the date or venue, and to cancel the training program should
circumstances beyond our control arise. We shall inform participants of the changes.
3. The course offered is SBL claimable under HRDF.
4. By submitting the registration form, you have fully read and understand the policy stated.

PLEASE FAX THIS FORM TO +603-8070 4164 or email to info@itrainingexpert.com
For enquiry, please contact us at +603 8075 9056

Tel: +603-8075 9056 | Fax: +603-8070 4164

CANCELLATION OF REGISTRATION POLICY

Should you wish to cancel your registration, a request should be sent to info@itrainingexpert.com
stating your name, organization, contact details (postal and email address, telephone and fax
numbers), and your registration reference number.

 All cancellations will incur a 10 per cent administration fee
 Cancellations made less than seven working days before the training event will not be
eligible for a refund.
 For cancellation in writing (letter/email) in more than 14 days prior to the training we will
prepare a full refund.
 If you cannot attend an event, you can nominate a substitute at any time without payment
of an administration fee.

PROGRAM POLICY
Please note that consultant and topics are confirmed at the time of publishing. However, should
circumstances beyond the control of the organizer may occur, we reserve the right to alter or modify
the advertised speakers/ topics/ dates if necessary.

PAYMENT DETAILS
Payment is required within 14 days upon receipt of the invoice. All payment must be received not
less than 10 working days prior to the training date. Confirmation letter will be issued to participants
once payments have been received. All payments must be banked into the organiser’s bank account
and email or fax payment slip as proof of payment.

ORGANIZER’S RIGHT TO CANCEL OR RESCHEDULE
We reserve the right to cancel or reschedule any program or course. In the event that, the organizer
cancels a program or course, a full refund of the amount paid for the program or course will be
issued or applied as a credit toward a rescheduled program or course.

We cannot and does not assume responsibility for any other costs (i.e. non-refundable airline tickets
or hotel reservations) or damages (including consequential, exemplary, incidental, or tort damages)
or for any lost profits resulting from the rescheduling or cancelling a program or course.

Email to info@itrainingexpert.com with any questions or concerns.

Tel: +603-8075 9056 | Fax: +603-8070 4164

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