This document provides information about a business success program being offered to help businesses in Vietnam prepare for international standards. The program covers topics like human resources, sales, management and administration. It is applicable to any business and can be customized. Modules are provided in MS Word and PowerPoint formats and include leaders guides, workbooks, exercises and presentations. Prices are listed for purchasing individual modules or packages. Specific modules are then described, including objectives and topics covered for areas like administrative support, anger management, business etiquette, and others. The overall summary is that this document describes a business training program being offered to Vietnamese companies to help them meet international standards through customized modules and materials on various business topics.

1. Business Success Program
The key to future success for business in Vietnam is to prepare for International standards coming in
with every new international company. Current success does not mean future success. Those that have
vision and foresight will begin to develop their business and employees to these new standards NOW
and at the same time incorporate local knowledge and expertise.
If you don’t have international standard level trainers within your organisation, the next best thing is to
acquire international standard training programs. Those that wait or don’t make smart decisions NOW
will suffer a slow and steady decline in business as the entire Vietnamese market changes in line with
global development.
The program offered spans all areas of business such as human resource development, sales,
management and administration. It is applicable to any business and can be tailored to the unique
aspects and functions of the organisation – A complete Business Program for staff and management.
Objectives
Increase staff and management productivity
Increase business profitability
Decrease staff and management turnover
Increase motivation within the business
Increase staff and management business skills
Cost
All 28 modules ( English MS Word format) 50,000,000 vnd
Individual modules (minimum of 5) 3.500,000 vnd each
Single modules 4, 500,000
Extras
1 Day in-house assistance for business trainer 2,500,000
Delivery of training by our trainers (maximum 20 participants) 6,000,000 per module
Package Modules include:
Leaders guides
Participant workbooks
Exercises and Action Plans
Powerpoint presentation
All modules on disk in MS Word and powerpoint for ease of making alterations and your company logo.
Module Objectives and overview are on the following pages. Prices current until end of April 2012

2. Administrative Support
Administrative skills are essential whatever your position or role is within an organisation. Being
punctual, organised and effective in your written and verbal communication is crucial.
This workshop will allow you to understand and develop skills that will help you manage your time,
communicate and collaborate with others effectively.
Workshop Objectives
By the end of this workshop, you will be able to:
Get Yourself Organised
Manage your time
Deliver task on schedule
Improve your Communication Skills
Improve your Non-Verbal Communication Skills
Assert yourself
Influence effectively
Build professional working relationships
Have a comfortable working environment
Deal with stress

3. Anger Management
Anger is a powerful emotion. If not managed appropriately it may have destructive results. In contrast
well managed anger can be a useful emotion that motivates you to make positive changes.
This workshop will help teach participants how to identify their anger triggers and what to do when
they’re angry.
Workshop Objectives
By the end of this workshop, you should be able to:
Understand anger dynamics.
Understand the myths of anger.
Know the right and wrong ways of dealing with anger.
Know techniques in controlling anger.
See differences between objective and subjective language.
Know tips in identifying the problem.
Express a feeling or position using I-messages.
How to making a disagreement constructive.
Understand hot buttons and personal anger dynamics.
Understand the alter, avoid and accept response to anger.

4. Business Etiquette
Business Etiquette is about presenting yourself with the kind of polish that shows you can be taken
seriously. Etiquette is also about being comfortable around people (and making them comfortable
around you!)
Good etiquette adds to your overall credibility. If you treat all people with respect, show courtesy in the
office and dress well, those you work with will most likely think highly of you. On the other hand, poor
etiquette can hurt your professional relationships.
During this workshop will look at many areas of business etiquette, including networking, meeting
manners, dining decorum, international business etiquette and more.
Workshop Objectives
By the end of this workshop, participants should be able to:
Identify what business etiquette is and why it’s important.
Network with confidence.
Present themselves professionally.
Understand the importance of dress codes and what they mean.
Understand how to use a business card effectively.
Remember names easily.
How to conduct themselves at a business lunch.
Understand basic guidelines regarding, grammar standards in all written communication.
Understand telephone etiquette.
Understand the benefits of international etiquette.

5. Business Writing
This workshop is targeted at individuals and groups who require basic business writing skills. It is a skill,
and it takes practise.
We all know that writing is one of the most important methods of business communication for most
people, whether its e-mails, memos, proposals, or major reports. Lots of people struggle with the
composition of these. Sometimes it’s because they don’t have to do it very often so therefore it doesn’t
flow as easily as they would like, sometimes because they are new to a role, or just because it’s not their
favourite thing.
Workshop Objectives
By the end of this workshop, you should be able to:
Understand the basic structure required of business ‘artefacts’ - agendas, email, letters,
business cases, proposals, reports.
Understand the function/purpose of all of the above.
Utilise the tips and techniques provided here to determine an appropriate structure to use for
your business artefacts in different situations.
Define proofreading and understand the techniques in improving proofreading skills.
Define peer review and list ways peer review can help improve business writing skills.
Notice (and correct) common spelling and grammar issues in business writing.
List guidelines in printing and publishing business writing.

6. Coaching & Mentoring
It can be so frustrating when a member of your team underperforms. You can see the potential below
the surface but you seem unable to help them realise it. You may have tried to talk to them or
incentivise them with salary increases, which work for a short while before they slip back to their old
unproductive ways. What can you do?
This workshop looks at effective ways to coach your employees and increase their productivity as well
helping them realise their true potential. Setting goals and building relationships sits at the core of
effective coaching. How well you coach relates directly to how well you are able to foster a great
working relationship with your employees.
This workshop will guide you through the coaching process. Be prepared however, to change a few
things about yourself in order to be successful.
Workshop Objectives
We have 12 objectives that will allow us to achieve the overall goal of becoming better coaches.
Here are our learning objectives for today:
Identify the difference between mentoring and coaching,
Understand the GROW model.
Identify and set appropriate goals using the SMART method of setting goals.
Understand how to identify the current state or reality of your employee’s situation.
Identify the steps needed in defining options for your employee
Understand how to create a preliminary plan.
Finalise a plan or wrap it up motivating your employee to work within them.
Identify the benefits of fostering trust with your employee.
Identify the steps in giving effective feedback.
Identify and overcome obstacles that hinder the growth and development of your employee.
Identify the end and how to transition your employee to other growth opportunities.
How to use both mentoring and coaching to enable long-term development through a positive
relationship with your employee.

7. Communication
Strategies
This workshop will help you understand the impact of different communication techniques, the effect
they have on other people, and how improving the way you communicate can make a huge difference in
the workplace and life in general.
Workshop Objectives
By the end of this workshop, participants should be able to:
Understand what communication is
Understand the different ways communication takes place
Overcome communication blockages
Make the most of non-verbal and paraverbal communication
Understand and utilise the STAR method
Listen actively and effectively
Ask good questions
Use appreciative inquiry as a communication tool
Using the SPEAC Method
Establish common ground with others

8. Creative Problem Solving
The nature of human problem solving has been studied for the past hundred years by psychologists. The
past few decades have seen business take much more of an interests in the processes some individuals
apply to identify and implement the solutions to their problems. These processes or methods work for
any kind of problem, large or small.
This workshop will offer you an overview of the entire creative problem solving process, it will also
describe key problem solving tools that you can use in your day to day life.
Workshop Objectives
By the end of this workshop, you will understand how to:
Recognise problems and understand the creative problem solving process
Indentify types of information to investigate and key questions to ask
Ascertain the importance of correctly defining a problem
Use four different problem definition tools
Write solid problem statements
Apply basic brainstorming tools to generate ideas for solutions
Successfully utilise idea generating tools, such as affinity diagrams, word chaining, the box
method, the six thinking hats, and the blink method
Assess potential solutions against criteria of cost/benefit analysis
Perform a final analysis for successful solution selection
Be aware of the roles that intuition and fact play in solution selection
Understand the need to refine the shortlist and the importance of redefining it
Successfully identify the tasks and resources required to implement the solutions
Conduct a solutions reality check
Conduct post solution implementation checks to celebrate successes and identify improvements

9. Customer Service
"A customer is the most important visitor on our premises and he is not dependent on us. We are
dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in
our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by
giving us an opportunity to do so."
During this workshop we look at the all different types of customer service. It is a misunderstanding that
only employees which have direct involvement with customers need these skills, such as a shop staff,
receptionist or a telesales marketer. Perhaps you are company owner, in which case you would be
serving customers and your staff. Everyone in business needs this skill.
Objectives for this Workshop
By the end of this workshop, you will have learned:
What Customer Service is.
How your attitude affects customers.
How to identify and address the needs of your customers.
How using excellent customer service can generate return business.
How to build good will.
How to provide customer service over the phone.
How online tools can aid customer service.
How to deal with difficult customers.

10. Effective Conflict
Resolution
There are many ways to resolve conflicts - surrendering, running away, overpowering your opponent
with violence, filing a lawsuit. Conflict resolution, grew out of the belief that there are better options
than using violence or going to court. Today, conflict resolution is used in a wide range of industries
covering an array of different situations.
This workshop will demonstrate the six-step process to resolve conflicts of any size. You will also learn
crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.
Workshop Objectives
At the end of this workshop, participants should:
Understand what conflict and effective conflict resolution means.
Understand all six phases of the conflict resolution process.
Understand the five main styles of conflict resolution.
Be able to adapt the process for all types of conflicts.
Be able to break out parts of the process and use those tools to prevent conflict.
Be able to use basic communication tools, such as the agreement frame and open questions.
Be able to use basic anger and stress management techniques.

11. The Effective Supervisor
Effectively supervising a team can be a challenging role which can vary tremendously from company to
company. In many businesses, the supervisor’s role is to oversee work the company produces, make
sure new employees are trained to proficiently carry out their work, give performance reviews, and
create and implement work schedules. In some companies the supervisor is required to do some of the
work, or they may merely implement management’s wishes and work on employee training and
production, acting as a go-between for employees and managers, and occasionally assist with work as
needed.
In larger companies, supervisors can have numerous tasks. They may need to address employee
problems directly, taking disciplinary action when necessary. They implement may assist with employee
recommendations, and naturally they give orders as requested by heads or managers of companies.
This workshop will help supervisors become more efficient and proficient, with information on
delegating, managing time, setting goals and expectations (for themselves and others), providing
feedback, resolving conflict, and administering discipline.
Workshop Objectives
By the end of this workshop, you should be able to:
Define requirements for required work.
Set the expectations for your staff.
Establish SMART goals for yourself.
Help your staff set SMART goals.
Learn to delegate appropriately.
Provide effective feedback to your staff.
Utilise effective time management techniques.
Perform effective conflict resolution.
Understand how to manage effectively in different situations.
Understand what a new supervisor needs to become an effective supervisor.

12. Managing Human
Resources
The role of Human Resources is changing, as companies delegate more and more responsibility for their
HR to line managers and supervisors. Other, usually larger companies however still have a dedicated HR
department which deals with all the companies’ human recourses responsibilities.
Whichever type of company you work for, it is important that you understand how much human
resources is really about the employees, as well as aspects of legislation, policy, and procedures that
involve human resourcing issues.
Workshop Objectives
By the end of this workshop, participants will be able to:
Describe different aspects of Human Resource Management
Define Human Resources Management terms
Recruit, interview, and retain employees
Follow up effectively new employees
Be an advocate for your employees’ health and safety
Provide articulate feedback to employees
Correctly manage situations requiring discipline and termination
Evaluate some of the strengths and opportunities for Human Resources in your own workplace

13. Leadership & Influence
“Do not follow where the path may lead. Go instead where there is no path and leave a trail”.
Are leaders born or made? Or are they people who rise to an occasion or situation?
Leadership potential exists within each of us. That potential can be triggered by outside events, or it can
be learned by exploring ourselves from within. This workshop takes the latter approach. Once you learn
the techniques of true leadership, you will be able to build the confidence it takes to take the lead. The
more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take
the lead, as you will need to make decisions and face challenges, but it can become natural and
rewarding.
Workshop Objectives
By the end of this workshop, participants will be able to:
Understand what leadership means.
Explain the Great Man Theory.
Explain the Trait Theory.
Understand Transformational Leadership.
Understand how to adapt your leadership styles for the people you lead.
Understand leading by Directing
Understand leading by Coaching
Understand leading by Participating
Understand leading by Delegating
Kouzes and Posner
Conduct a personal inventory
Create an action plan
Establish personal goals

14. Managing Change
We have all experienced change at some stage of our life, be it good, bad, expected or unexpected. We
cannot avoid or ignore change, even the world in which we live is changing constantly and has done so
for the 3 billion years it has existed.
The one thing we can do is be prepared for it.
This workshop will investigate various ways of managing change leaving you better equipped to deal
with future changes.
Workshop Objectives
By the end of this workshop, you should be able to:
List the steps necessary for preparing a change strategy
Describe the WIFM – the individual motivators for change
Relate the five dimensions of the ADKAR model for understanding change
Use needed components to develop change management and communications plans
Employ strategies for gathering data
Utilise methods for leading change project status meeting and celebrating success
Describe the four states of Appreciative Inquiry, its purposes, and sample uses in case studies
Use strategies for aligning people with a change
Describe the importance of resiliency in the context of change
Explain the importance of flexibility in the context of change

15. Managing Stress
We have all experienced stress at some point during our day to day life. It can be brought on by a myriad
of reasons whether it is in the workplace or in our personal life. In the workplace employees at all levels
can feel stressed out, anxious, and misunderstood. In our personal life the stresses can be even greater
due to finances, family and responsibility.
There are two types of stress positive and negative, the key is to maximise the positive stress and to
minimise the negative stress. This workshop will offer participants a three option approach for
addressing any stressful situation, including the use of routines, techniques for relaxation, and how to
log stress.
This workshop will concentrate on how you personally deal with stress, after all it is a personal emotion.
Workshop Objectives
By the end of this workshop, participants will be able to:
Identify the best approach to a stressful situation (Alter, Avoid, or Accept)
Understand what lifestyle elements you can change to reduce stress
Reduce stress Using routines
How to use environmental and physical relaxation techniques
How to cope with major events
Use a stress log to identify stress and create a plan to reduce them

16. Motivating Your
Employees
It probably comes as no surprise that employees who feel valued are more motivated, responsible, and
productive. The happier an employee is, the better the results they will deliver.
The goal of every employer is to make sure that they have a workforce who will do their best, but this
does not simply mean making the job easy for their employees. In fact, part of the problem of
motivation is that where the job is too easy, employees become complacent.
This workshop will help supervisors and managers in delivering the right balance between a confident,
motivated workforce and a workforce which is driven to attain goals. It is designed specifically to help
busy managers and supervisors understand what employees need to ensure that they have the correct
tools to create a motivated workforce, and to give them a starting point for creating champions.
Workshop Objectives
By the end of this workshop, participants should be able to:
Define motivation, and what part they play
Realise the importance of Employee Motivation
Understand methods of Employee Motivation
Understand the theories which pertain to Employee Motivation – with particular reference to
psychology
Recognise different personality types and how they fit into a plan for Employee Motivation.
Setting SMART and defined goals.
Understand how to maintain motivation in themselves and their employees.

17. Personal Productivity
Many people spend their days in a frenzy of activity, but achieve very little, because they're not
concentrating their effort on the things that matter the most.
This workshop will help you learn new ways to organise your time for a more productive life. It will also
show you some techniques for rebalancing your energy levels.
It’s time to exhale stale, old ideas. And, inhale new inspiration for joyful living that produces quality
outcomes.
Workshop Objectives
By the end of this workshop, you should be able to:
Analyse and refocus for more productive outcomes.
Techniques that will engender self discipline and respect for yourself and from others.
Adapt to impromptu requests and learn to say no when required.
Attend to your needs promptly and efficiently.
Become more organised in your daily life.
How to develop a more sharing and accepting attitude to others.

18. Proposal Writing
This workshop is targeted at individuals and groups who require an understanding of how to structure,
write, and finish a proposal.
Proposals are required for various reasons. They may be for an internal or external audience. They can
be in response to a specific request or can be an unsolicited attempt to sell a solution. They might be
completed by one person or a team.
This workshop is focused on solicited proposals, i.e. a proposal issued in response to a request from an
existing or prospective customer, being developed by one person.
Workshop Objectives
By the end of this workshop, you should be able to:
Understand the basic requirements for developing a proposal.
Follow the approach provided to help develop focused, high-quality proposals.
Utilise the tips and techniques to determine an appropriate structure to use for your proposals
in different situations.
Make good use of illustrations in your proposals.
Define proofreading and understand the techniques in improving proofreading skills.
Define peer review and list ways peer review can help improve your proposals.
Notice (and correct) common spelling and grammar issues in your proposal writing.
List guidelines in printing and publishing your proposal.

19. Public Speaking
For many people the thought of having to speak in public terrifies them. However, many managers,
supervisors and staff need these skills as part of their work. During this workshop we will endeavour to
present you with tools which will prepare you and give you the confidence to speak at any public
gathering.
Workshop Objectives
By the end of this workshop, participants will be able to:
Identify the different types of public speaking opportunities
Identify your message
Write a speech
Use humour effectively
Deal with criticism
Overcome nervousness
Deliver a speech
Handle questions change the pace based on the audience’s reactions.

20. Sales Fundamentals
To be a professional sales person, many skills, qualities, abilities and immense knowledge are used. As a
sales professional your role is a key element to the company as your position is the point-of-contact with
the market. Everything depends on your ability to find and uncover needs – to solve customer problems
– to transmit the right sales story and, in general, achieve the highest level of professionalism.
Although the definition of a sale is simple enough, the process of turning someone into a buyer can be
very complex. This workshop will give participants a basic sales process, plus some basic sales tools, that
they can use to close the sale, no matter what the size of the sale.
Workshop Objectives
By the end of this workshop, participants will be able to:
Understand the language of sales
Prepare for a sales opportunity
Begin the discussion on the right foot
Make an effective pitch
Handle objections
Seal the deal
Follow up on sales
Set sales goals
Manage sales data
Use a prospect board

21. Team Building &
Teamwork
Teamwork is an everyday occurrence whether it’s at home, in the community, whilst playing sport or at
work. We are all at some stage expected to be a functional part of a performing team. This workshop
will encourage you to explore the different aspects of a team, as well as ways that they can become a
top-notch team performer.
Workshop Objectives
By the end of this workshop, you should be able to:
Understand the concept of a team, and how to monitor success.
Explain the four phases of the Tuckman team development model.
Understand the three types of teams.
Describe actions to take as a leader – and as a follower for each of the four phases (Forming,
Storming, Norming and Performing).
Understand the benefits and disadvantages of various team-building activities.
Describe several team-building activities that you can use, and in what settings.
Follow strategies for setting and leading team meetings.
Detail problem-solving strategies using the Six Thinking Hats model -- and one consensus-
building approach to solving team problems.
List actions to do -- and those to avoid -- when encouraging teamwork.

22. Team Proposal Writing
This workshop is targeted at people who require an understanding of how to work with a team to
structure, write, and finish a proposal.
Proposals are required for various reasons. They may be for an internal or external audience. They can
be in response to a specific request or can be an unsolicited attempt to sell a solution. They might be
completed by one person or a team.
This workshop is focused on solicited proposals, i.e. a proposal issued in response to a request from an
existing or prospective customer, being developed by a team. Note that the fundamental proposal
development process that is followed would be exactly the same if you had sole responsibility.
Workshop Objectives
By the end of this workshop, you should be able to:
Understand the basic requirements for developing a proposal.
Follow the approach provided to help develop focused, high-quality proposals.
Understand how to structure a team and manage the process.
Utilise the tips and techniques to determine an appropriate structure to use for your proposals
in different situations.
Make good use of illustrations in your proposals.
Define proofreading and understand the techniques in improving proofreading skills.
Define peer review and list ways peer review can help improve your proposals.
Notice (and correct) common spelling and grammar issues in your proposal writing.
List guidelines in printing and publishing your proposal.

23. The Effective Negotiator
When we use the word “negotiation”, many people think of big government or business discussions or
secret meetings. This is a misconception as we negotiate all the time in our normal daily life.
We all at some point have discussed with a few friends where to eat or drink, or something as simple as
who is going to take the rubbish out. Not all our negations are trivial however, discussions with your
manager regarding salary or the price you pay for a new home or car.
These are all situations that involve negotiating! During this workshop we will give participants an
understanding of the phases of negotiation, tools to use during negotiation, and ways to build win-win
solutions.
Workshop Objectives
Research has consistently demonstrated that when clear goals are associated with learning that the
learning occurs more easily and rapidly. With that in mind, let’s review our goals for today.
By the end of this workshop, participants will be able to:
Understand the basic types of negotiations and the phases required for success.
Understand the concepts: WATNA, BATNA, WAP, and ZOPA
Complete the groundwork for negotiation
Identify what information to share and what to keep to yourself
Basic bargaining techniques
Identifying mutual gain strategies
Reach consensus and set the terms of agreement
Deal with personal attacks and other difficult issues
How to use negotiating processes in our everyday life
How to negotiate on behalf of someone else

24. The Inspiring Presenter
We have all had to sit through a boring presentation at some point. It’s always disappointing as the
subject matter is obviously of interest to us as why else would we have been there. Presentations don’t
need to be boring!
A good presentation communicates your thoughts and ideas effectively to numerous individuals, using a
variety of tools and techniques which get your message across.
This workshop will benefit anyone who presents to any size group of individuals; a trainer, a meeting
facilitator, speaker, or front line manager. No matter which role you have, this workshop will help you
become more efficient and proficient with the skills of providing information to others.
Workshop Objectives
Research has consistently demonstrated that when clear goals are associated with learning that the
learning occurs more easily and rapidly. With that in mind, let’s review our goals for today.
By the end of this workshop, participants will be able to:
Prepare your message, perform a needs analysis
Different presentation delivery methods
Verbal and non-verbal communication skills
Deal with nervousness
How to get the most from flip charts
How use PowerPoint presentations
How the white board can add to your presentation
Understand how humour, questions, and discussions go hand in hand with presenting.
Learn some killer moves.

25. Effective Time
Management
Personal time management skills are essential skills for effective people. People who use these
techniques on a regular basis are the highest achievers in all walks of life, from business to sport to
public service. Making these skills part your daily routine will enable you to function exceptionally well,
even under intense pressure.
As you master these skills you'll find that you take control of your workload, saying goodbye to the often
intense stress of work overload.
The entire process is supported by a skill set that should include personal motivation, delegation skills,
organisation tools, and crisis management.
Workshop Objectives
By the end of this workshop, you should be able to:
Plan and prioritise daily activities efficiently and in a productive manner.
Triumph over procrastination.
Effectively deal with crises.
Organise your workspace and workflow.
Efficiently delegate.
Ritualise your workload.
Plan effective meetings.

26. Train the Trainer
Ensuring all staff are thoroughly trained is one of the critical keys to business success. Those responsible
for this function require skills and techniques that will develop participants and make any session they
facilitate effective and enjoyable.
It is a role that many companies overlook to their detriment. This workshop will focus on developing the
skills to design and present a training session whilst also providing many practical opportunities for
further development.
Workshop Objectives
By the end of this workshop, you should be able to:
Identified the value of training and how it helps individuals and organisations
Explored different learning styles of individuals and various learning theories
Evaluate how to design a training course
Learned the main do's and don'ts of delivering a successful course
Practiced preparing and delivering short presentations on course
Received feedback and advice from the trainer and peers
Prepared an action plan for your continued improvement as a trainer

27. Workplace Diversity
Workplace diversity means recognising and respecting the value of human differences and creating an
environment where all the abilities and experiences of our employees are used to their fullest.
Diversity relates to many areas such as gender, age, linguistic and cultural background, disability,
religious belief and pregnancy and family responsibilities to name a few.
During this workshop we will try to help participants understand what diversity is all about, and how
they can help create a more cohesive and productive environment.
Workshop Objectives
By the end of this workshop, you should be able to:
Define workplace diversity
Identify the difference between stereotypes and biases
Understand how to remove barriers and encourage diversity for yourself and your social
community
Learn to listen as well as employ effective questioning techniques
Understand the importance of body language
Learn how to encourage diversity in the workplace, and prevent discrimination
Manage personal complaints
Understand the role of a line manager when dealing with a discrimination complaint
Understand the process an organisation must follow to receive and respond to a complaint
Deal with a discriminatory employee

28. Workshop Facilitator
Facilitation is guidance of a group to a satisfactory outcome. The true meaning of the word facilitation is
“The act of making easy or easier”.
Facilitators appear in many instances, counsellors, government representatives, legal disputes, training
and education etc. The individual running this workshop today is facilitating your learning.
During this workshop we will focus on the skills required to successfully manage and facilitate meetings
within a business environment, with a focus on situations for conducting workshops.
Workshop Objectives
By the end of this workshop, you should be able to:
Understand what facilitation means
Implement the three phases of workshop facilitation
Use effectively open questions
Utilise body language skills
Utilise personality typing methods

29. Health & Safety in the
Workplace
Why Have a Workplace Health & Safety Program?
Taking risks is part of running a business, particularly for small business owners. You take risks in product
development, marketing, and advertising in order to stay competitive. But there are some risks that
should never be taken. One of these is risking the health and safety of those who work for you.
Preventing Losses
If you want to reduce the costs and risks associated with workplace injuries, illnesses, and fatalities, you
should place as much emphasis on health and safety issues as other management issues such as
production, sales, and quality control.
Establishing a health and safety management plan helps you do this, because in developing the plan you
identify what has to be done to promote the health and safety of your workers. In the process, you
outline policies and procedures to achieve your health and safety goals.
What is a health and safety Program?
There are seven essential elements to a successful health and safety management plan:
1. Management commitment
2. Labour and management accountability
3. Employee involvement
4. Hazard identification and control
5. Incident/accident investigation
6. Worker Training
7. Periodic plan evaluation
Your health and safety management plan should be in writing and include policies and procedures.
However, an effective health and safety management plan is more than a written plan that sits on a
shelf. It should be incorporated into every aspect of the way business is done. In effect, the only way to
work is safely.