1. The document discusses the importance of soft skills and continuous training for workers. It notes that training helps workers gain skills beyond formal education and can turn normal people into champions. 2. Various soft skills are identified as important, including strong work ethic, teamwork, problem solving, and communication. Soft skills are considered as important as hard skills by employers. 3. The document advertises training programs by Gladiator Business Training & Coaching, including those on interpersonal skills, assertiveness, confidence, and cargo logistics. It provides examples of materials used in programs around staff motivation, communication tools, and leadership.

1. Whereworkersbecomewarriors.
short presentation by

2. Some people advance in their formal education,
graduating in different fields of study
and often advancing in their careers.
But formal education (schooling) on its own
doesn’t provide all you need
in order for you to become
a champion in your chosen field.
Gladiator Business Training & Coaching

3. Some people’s formal schooling
doesn’t go as high as that,
B
T
ut they do manage to get
non-formal education ( or training )
raining provides them with the skills
that are not normally taught at school and
which prepare them for their work lives.
Training is what turns normal people into champions.
Gladiator Business Training & Coaching

4. workers are . . .
• human beings
• human capital
• a company’s best tools
therefore, requiring motivation regularly
which need to be kept in top condition
meaning they are an investment
Gladiator Business Training & Coaching

5. Workplace Surveys continue to show
that employers and human resources
professionals consider ‘soft skills’ to
be just as important as ‘hard skills’.
Gladiator Business Training & Coaching

6. SOFT SKILLS identified as being important
1. Strong Work Ethic – Being dependable
2. Presentation skills
3. Positive – “Can Do” – attitude
4. Self-Motivated – being a self-starter
5. Teamwork – coaching abilities
Gladiator Business Training & Coaching

7. SOFT SKILLS continued
6. Organized – able to Prioritize
7. Problem solving skills
8. Able to work under pressure
9. Voice Opinions – Confidence, open to feedback
10.Good Communicator
Gladiator Business Training & Coaching

8. SOFT SKILLS continued
11.Flexible and focused
12.Creative and Innovative
13.Able to develop work processes
14.Able to take the initiative
NOTE: These Skills are not in a strict hierarchy.
Gladiator Business Training & Coaching

9. THE HUMAN CAPITAL MARKET
Gladiator Business Training & Coaching
Highly Qualified / Professionals
Certified, or modestly qualified
Well educated, but not qualified
Skilled / Manual Workers
Unskilled / Low education staff
Certified, or modestly qualified
Well educated, but not qualified
We focus mainly on these 2 particular segments

10. characteristics
Completely non-academic
the theory is very simple and delivered in everyday language
Diverse in methodologies used
everyone is involved, tackling different learning styles
Theory + Experience are combined
it is all easy to apply in daily work; results are felt instantly
This investment is well spent
there is no waste of money; and the material is uncommon

11. What sort of programmes?
some may be in development stage
and programmes may change from
time to time.
 Complimentary Session Strategic Tactics
 Includes persuasion principles Includes basics
 Single Session  Technical content included
LEGEND

12. Stealthy Guerrilla Tactics 
Gaining advantage over market leaders by changing the battlefield, the
rules, your strategies, your tactics and, more importantly, your thinking.
Getting even more done with what you already have  
Aimed at CEOs, top management and business owners
focusing on communicating your goals to your workforce.
Sharpening your Interpersonal Skills for Added Value  
Designed to train your employees to be more effective by
teaching them uncommon Communication skills and tricks.
The Executive Brotherhood 
The fine art of Communication from lesser known angles, including
assertiveness and other leadership tools for better performance.
Training Programmes some may be in development stage

13. Selling from the Inside Out  
Mind-skills to prospect better clients, handle presentations and negotiations
better, thus going beyond the standard sales training.
Cargo Logistics  
Technical knowledge from the ground up, for staff members involved in
cargo handling/shipping/purchasing, with handouts & special online links.
Assertiveness 
Practical session to create and maintain assertiveness in life and at work
Confidence 
This intensive session to help you find your already existing inner resources
to boost your Self-Image, Self-Esteem, Self-Respect and Self-confidence.
Training Programmes some may be in development stage

14. Cargo Logistics
training programme
A complimentary copy of
The Shipping Professional’s Handbook
may be given to every participant.
subject to availability

15. programmes excerpts
The following represents a few of the slides
used in the programmes. They are not
complete sections and only serve to
demonstrate the kind of material used.

16. Your Staff members are
your business Partners
but without the Financial Risk

17. Without them you cannot
deliver your goods / services
to your clients.
. . . BUT

18. they can either be the
horses that power
your business . . .

19. or the
storm
that sinks it

20. “ The way your Staff
will act says much
more about You and
the company than it
says about them as
individuals – in the
public’s perception! ”
Steve Farrugia – Gladiator Business Training & Coaching

21. So is Staff Motivation still
really important in this
day and age?

23. Let’s jump-start the process:
• Appreciation – Quality Circles,
let them brainstorm/suggest changes
or new procedures to improve
productivity
• Appreciation – Periodic briefing
regarding the company’s progress,
challenges, performance, plans, etc.
• Appreciation – Tell them!

25. jump-starting the Brainstorming process:
• Monetary – Bonus, e.g. a form of
Net Profit Sharing scheme
• Monetary – Company’s participation
in a Charity donation along with Staff
• Job Security and Clarity regarding
their role and your expectations

26. • Trust – where employees do not
feel ‘unduly’ pressured / harassed
• Personal Value – Staff Training and
added Responsibilities.
• Environment – working environment,
both physical and ambience
Some more Brainstorming ideas:

27. Where they feel trusted and valued

28. • Environment – a relaxation area for
shift-workers, or break time
• Entertainment – Periodic outings
or a company event
• Participation – Company publication or
newsletter where employees’ profiles
or achievements are mentioned
. . . and some more :

29. Sharpening your Interpersonal
Skills for Added Value
In this seminar, we teach our
participants the foundations of good
communication, as well as verbal
and non-verbal tricks.

30. Some Tools of the Trade
– otherwise known as
The Armoury
• Body Talk – the silent language that speaks
volumes Assertiveness, Openness, Power stances
and gestures
• Rapport building, that is useful in Sales and
Negotiation
• Rapport breaking, also useful in Negotiation
Interruption tactics – e.g. using a person’s name!

31. Some Tools of the Trade
– otherwise known as
The Armoury
• The difficult customer – what to say and not to say
• How (and how not ) to give Bad News, or negative
information
• Verbal tools (4 magic words decoded)
1. Because 2. Yet
3. But 4. Try

32. • Using Questions to soften and suggest (in lieu of
statements)
• Using Statements when you need to retain the
prerogative/power
• The Pause – analogue marking – is an ‘information
magnet’
• Embedded commands in statements and questions 
Some Tools of the Trade
– otherwise known as
The Armoury

33. steve farrugia
I climbed from rock bottom to the top.
I’ve worked in different environments,
including the manufacturing industry,
services and consumer goods, at all
levels including sales and marketing,
as well as top management.
I am a people-oriented as well as
results-oriented person.
My style is that of a hands-on kind of
leadership. I believe that a leader’s
place is within the team, not outside it.
I am Passionate and Relentless.
I am a Life Coach and Hypnotherapist.