The document provides information on various soft skills needed for effective communication and teamwork, including communication skills, creative and critical thinking, leadership, teamwork, work ethic, responsibility, time management, flexibility, problem solving, and maintaining a positive attitude. It discusses key aspects of communication like the communication process, importance of body language, and the 7Cs of effective communication. It also outlines some barriers to communication and provides tips on developing strong communication, achieving a positive attitude at work, and using effective problem solving strategies like the IDEAL approach. Videos and examples are referenced to further illustrate concepts like teamwork, problem solving, and cold calling skills.

1. Training

2. Soft Skill-Soft skills are personal strengths that are needed when dealing
with others and to accomplish various tasks.
Types of Soft Skills
1.Communication.
2. Creative & critical thinking.
3.Leadership
4.Team Work
5.Work Ethic
6.Responsibility
7.Time Management
8.Flexibility
9.Problem Solving
10.Positive Attitude

3. Communication
Communication is simply the act of relaying information from one place, person or group to another
A communication therefore has three parts: the sender, the message, and the recipient.
“Imparting or exchange of information by Speaking, Writing or Using some other medium and means of sending or receiving information, such as
receiving information, such as telephone or computers”

4. Communication
Communication is more than just words, it also includes
• How you say it – which includes the tone of your voice
• Why you say it – the intention of the message
• When you say it – time, mood, circumstances
• What you say – sometimes what you say gives a clear a
clear picture
• Your Body Language – includes facial gestures, expressions
and postures

5. The 7Cs of Communication
• Completeness - When you are communicating with someone, your
message should be complete and supported with facts and
explanations.
• Conciseness- Communicating what you want in least possible words
• Consideration - The strength of a powerful speaker or communicator is
that she relates to his audience and makes them feel involved.
• Concreteness - Avoid ambiguity in your messages to help your audience
understand your point easily.
• Clarity - Make sure you keep your message short and clear so that it has
a lasting impact on the listeners
• Courtesy- While you are crafting your message, make sure you consider
the feelings and points of view of the receiver.
• Correctness - it’s essential that the message you convey is correct.
Along with the correct facts, you must also ensure correct spelling and
grammar

6. “Effective communication is 20% what you know
and 80% how you feel about what you know”
Jim Rohn

7. Effective Communication
• Active Listening – Listen more than you speak
• Non Verbal Communication – Body Language and Facial Expressions, in our case it’s the voice and tone of our voice
• Asking Questions-Shows that you are interested and engaging. Open questions that start with What and How, Closed questions start with Did, Do,
Would, Will, Should, Have and Specific questions start with When, Where, Who, Which, How
• Being Clear and Concise – be always clear, articulate and concise
• Clarifying and Summarizing – Clarify what you have heard and understood then Summarize to show you are listening.
• Being Empathetic – is the ability to understand and share the feelings of the other person.
• Providing Feedback – It can be the customer providing feedback or vice versa
• Developing Trust and Rapport – When you listen actively, are courteous, clear and engage with a customer you will gain his trust and develop a
rapport.
• Being Present – being attentive, accepting customer needs and providing solutions

8. Barriers to Effective Communication
• Judging the other person – He/She is not interested or will not order
• Not paying attention to the person/customer – Playing with your
mobile phone or Computer screen and not listening
• Using Technical Language – using short forms or language which the
other person is unable to understand
• Giving Solutions or Unwanted Advice.
• Avoiding the concern of Others – Not addressing the question/
problem, diverting the topic of conversation

9. SPOT THE DIFFERENCE

11. Videos for Inspiration
• https://www.youtube.com/watch?v=Sv-C54qahK8&list=PPSV
• How to handle Mental Pressure- Gaur Gopal Das #motivational
#success #motivation #life #gaurgopaldas – YouTube
• How to create Strong Mind? | BK Shivani | The Brand Story |
@bkshivani - YouTube
• ☀️5 THINGS TO DO EVERY MORNING TO HAVE A GREAT DAY || GAUR
GOPAL DAS ||☀️ - YouTube

13. Team Work and Its Advantages
Team Work – “the combined action of a group, especially when effective and efficient”
1. Teamwork improves efficiency
2. Teamwork encourages diversity of thought
3. Teamwork encourages accountability
4. Teamwork allows for more risk-taking
5. Teamwork can make work more enjoyable
6. Teamwork gives individuals more confidence
7. Teamwork creates more learning opportunities
8. Teamwork allows for more independence
9. Teamwork strengthens working relationships
10. Teamwork encourages group unity
Games to be played 2 Lies and 1 Truth game and Puzzles, sell a product

14. Video
• good teamwork and bad teamwork – YouTube

15. Problem Solving
3 Effective methods to Problem Solving :
1.Ideal Problem Solving Strategy -a strategy
that was introduced by Bransford and Stein
in 1984. It’s called the “IDEAL” approach
of problem solving.
I – Identify the problem
D – Define the cause
E – Explore possible strategies
A – Act
L – Look and Learn
2. Engage Members with Team Building
Activities
3. Group Discussions

17. How to achieve a Positive Attitude at Work
• Have Personal Goals
• Create a routine for the day
• Surround yourself with Positive People
• Give yourself achievable goals during the week
• Control use of Negative Language
• Don’t rely on others for your source of positivity
• Be nice to your colleagues
• Stop Complaining
• Remember that no one owes anything
• Assume responsibility and choose your response
• Fill your mind with Positive Inputs and Results
• Be proactive than reactive
• Breathe Deeply
• Embrace Laughter

18. Video
• Ms Dhoni's GREATEST Speech Ever | BEST Motivation of All Time
[MUST WATCH] - YouTube

19. Best Example for Cold Calling
• The Only LIVE COLD CALL You Need To Watch - YouTube

20. Dome,
Tower Opening
,Roof,Man
Shirt Colour
SPOT THE DIFFERENCE

21. SPOT the difference 2
• Banner on top
• Window on the left
• Spire on the extreme left
• Mickeys Ear
• Goofys Pant