Presented in Persian, describes Knowledge Management and its development over time as compared with other managmenet developments. Special considerations are given to KM as applied to libraries with an eye on the future global developments in which KM is expected to be the focal point as well as an essential platform and environment in any organization and in any society by and large.
Presented in Persian, describes Knowledge Management and its development over time as compared with other managmenet developments. Special considerations are given to KM as applied to libraries with an eye on the future global developments in which KM is expected to be the focal point as well as an essential platform and environment in any organization and in any society by and large.
I have summarized several concepts of Knowledge Management. Besides, I have provided a case study about the performance of Knowledge Management in a company.
The Learning Organization and The Innovative Organization
نویسنده: پاک تی نِگ Paak Tee NG
مترجم: احمدرضا اشرف العقلایی Ahmadreza Ashrafologhalaei
چکیده: امروزه بسیاری از سازمانها با اهدافی عالیه و بمنظور توسعه و تبدیل خود به "سازمانهای یادگیرنده" و "سازمانهای نوآور" دست به ابتکارات مختلف می زنند. این مقاله به بررسی سوابق مطالعاتی (یا همان ادبیات) مربوط به مفاهیم "سازمانهای یادگیرنده" و "سازمانهای نوآور" و به این بحث می پردازد که سازمانهای نوآور را می توان از بنیان سازمانهای یادگیرنده رشد و توسعه داد. پنج رشتۀ سازمان یادگیرنده به عنوان پایه و اساس نوآوری اثربخش محسوب می شود. روحیه نوآوری به منزلۀ تمرینی در مهارت و تبحر فردی است. تفکّر خارج از چارچوب نیز به مثابۀ تمرین و ممارستی در چالش برای الگوهای ذهنی تلقی می گردد. افراد برای ایجاد و توسعۀ سازمانهای واقعاً نوآور بایستی جملگی از چشم اندازی کاملاً مشابه از نوآوری برخوردار باشند. به عبارت بهتر، ایشان باید همکاری تنگاتنگی داشته باشند، و سینرژی را در گروه های خود بیابند، زیرا گروه از مجموعۀ تک تک افراد بسیار تواناتر و قدرتمندتر است. تفکر سیستمها به سازمان این اجازه را می دهد تا در زمینه هایی به نوآوری بپردازد که بالاترین بازده را می تواند برداشت کند و سکویی را برای حفظ و نگهداری نوآوری ساخته و پرداخته نماید.
واژگان کلیدی: سازمان یادگیرنده، نوآوری، تغییر، تبحر فردی، الگوهای ذهنی، چشم انداز مشترک، یادگیری گروهی، تفکر سیستمها
Improving the Patient Experience with HIT WebcastIatric Systems
Learn how to improve patient experience, weave patient-facing HIT and engagement protocols into your plans, and create a roadmap to improve patient care.
Defining your role in patient experience aamc-gia presesentationEndeavor Management
Want to learn how marketing gains a seat at the table in the patient experience? This presentation with MD Anderson and Vanderbilt provides some great tips.
I have summarized several concepts of Knowledge Management. Besides, I have provided a case study about the performance of Knowledge Management in a company.
The Learning Organization and The Innovative Organization
نویسنده: پاک تی نِگ Paak Tee NG
مترجم: احمدرضا اشرف العقلایی Ahmadreza Ashrafologhalaei
چکیده: امروزه بسیاری از سازمانها با اهدافی عالیه و بمنظور توسعه و تبدیل خود به "سازمانهای یادگیرنده" و "سازمانهای نوآور" دست به ابتکارات مختلف می زنند. این مقاله به بررسی سوابق مطالعاتی (یا همان ادبیات) مربوط به مفاهیم "سازمانهای یادگیرنده" و "سازمانهای نوآور" و به این بحث می پردازد که سازمانهای نوآور را می توان از بنیان سازمانهای یادگیرنده رشد و توسعه داد. پنج رشتۀ سازمان یادگیرنده به عنوان پایه و اساس نوآوری اثربخش محسوب می شود. روحیه نوآوری به منزلۀ تمرینی در مهارت و تبحر فردی است. تفکّر خارج از چارچوب نیز به مثابۀ تمرین و ممارستی در چالش برای الگوهای ذهنی تلقی می گردد. افراد برای ایجاد و توسعۀ سازمانهای واقعاً نوآور بایستی جملگی از چشم اندازی کاملاً مشابه از نوآوری برخوردار باشند. به عبارت بهتر، ایشان باید همکاری تنگاتنگی داشته باشند، و سینرژی را در گروه های خود بیابند، زیرا گروه از مجموعۀ تک تک افراد بسیار تواناتر و قدرتمندتر است. تفکر سیستمها به سازمان این اجازه را می دهد تا در زمینه هایی به نوآوری بپردازد که بالاترین بازده را می تواند برداشت کند و سکویی را برای حفظ و نگهداری نوآوری ساخته و پرداخته نماید.
واژگان کلیدی: سازمان یادگیرنده، نوآوری، تغییر، تبحر فردی، الگوهای ذهنی، چشم انداز مشترک، یادگیری گروهی، تفکر سیستمها
Improving the Patient Experience with HIT WebcastIatric Systems
Learn how to improve patient experience, weave patient-facing HIT and engagement protocols into your plans, and create a roadmap to improve patient care.
Defining your role in patient experience aamc-gia presesentationEndeavor Management
Want to learn how marketing gains a seat at the table in the patient experience? This presentation with MD Anderson and Vanderbilt provides some great tips.
Julia Hoffman, Psy.D.
Mobile Apps Lead | Clinical Psychologist - National Center for PTSD (VA)
Faculty Affiliate - National Center for Telehealth & Technology (DoD)
Wellness Through Workflow: How Workflow Contributes to a Better Patient Exper...Telmediq
Delivering an exceptional patient experience in modern healthcare environments is more critical than ever, and the number of opportunities to deliver it has increased exponentially. Modern patient experience extends far beyond traditional bedside manner, and now encompasses the sum of all interactions that influence patient perceptions across the continuum of care.
To view the recorded webinar, visit: http://www.telmediq.com/webinar-wellbeing-and-workflow/
Understanding the patient experience beyond the survey Baird Group
Explore 5 proven methods for understanding the patient experience beyond the patient satisfaction survey. Created by Kristin Baird, RN, BSN, MHS, this presentation is designed to help the healthcare professional delve deeper into the patient experience through rounding, mystery shopping, intercept interviews, and more.
As the Chief Medical Officer of North Memorial Health Care, Dr. Kevin Croston’s ultimate objective is to improve healthcare by driving variation out and improving cost efficiencies at North Memorial Healthcare. Core to his success has been a fundamental culture shift with physicians who are now using data to drive care optimization.
During this webinar, you’ll learn: 1) how to shift to a data-driven decision making culture, 2) how to make the data meaningful so providers can make better decisions, and 3) examples of successes and challenges, including how North Memorial has reduced unnecessary pre-39 week inductions, improved cardiovascular care and uncovered a substantial revenue cycle process issue.
Patient Experience Strategy: Rethinking the Fertility JourneyAliza Gold
The journey of assisted fertility (conceiving a baby through medical assistance) is a lonely and stressful one...a roller coaster of challenging emotions that, as experience designers, we hoped to smooth out.
Aliza Gold and Kijana Knight, senior designer / researchers at projekt202: a design and innovation firm, initially gave this presentation on March 26 at the Healthcare Experience Design Conference 2013. It is a case study of a service design and research strategy project for a fertility clinic: Reproductive Medical Associates of Texas (RMATx).
RMATx came to projekt202 for help with creating an excellent experience for patients of their clinic as they were planning and beginning construction on a new clinic in Austin, TX (their first two clinics are in San Antonio).
The team conducted participatory interviews with staff and interviewed patients to build understanding and develop insights. Using what we learned through our analysis / synthesis process, we created a patient journey map, a proposed layout, storyboards for concepts, guiding principles, and a program of the space document. The presentation walks through what we did and discovered, and our recommendations to the clinic. After the HxD presentation, a designer who works with post-traumatic patients said that our findings mapped well to his work and likely to other medical conditions.
Patient Navigation: A Program to Enhance the Patient Experience and the Botto...Wellbe
In the eyes of a patient, especially one with a chronic or complex illness, the healthcare system can feel overwhelming. Compound the inherent complexities of the system with a variety of barriers patients can face – transportation, language, and many others – and patients can have difficulty following the care plan developed by their team of providers.
Founded and pioneered in 1990 by Dr. Harold P. Freeman, patient navigation originally focused on the critical window of opportunity to save lives from cancer by eliminating barriers to timely care between the point of suspicious finding and resolution by diagnosis and treatment. Since its inception as a community-based intervention program, patient navigation has expanded and transformed into a nationally recognized model that extends well beyond cancer care to include the timely movement of an individual across the entire healthcare continuum.
While patients clearly benefit from the guidance of a patient navigator, a growing body of evidence suggests that patient navigation increases both patient satisfaction and hospital revenue. Nationally, patient navigation is becoming well-recognized for being a cost-effective strategy to address several healthcare priorities. An attractive career choice for those looking to make a difference in healthcare, patient navigation also provides economic development opportunities in communities throughout the United States.
About the Speaker:
Carol Santalucia, Vice President, of CHAMPS Patient Experience, LLC is a seasoned healthcare leader with a passion and commitment to enhancing the patient experience. After 28 years in various service excellence and leadership roles at Cleveland Clinic, where she played a pivotal role in the design, creation and implementation of Cleveland Clinic’s service recovery model Respond with H.E.A.R.T., and the development of their patient navigation program and Service Excellence and Patient Advocacy Department, Carol began her own healthcare consulting practice, Santalucia Group, LLC.
Inpatient Rounding: 30 Minutes a Week to Amazing Patient ExperienceMedAmerica Marketer
In a busy emergency department, patients can feel lost in the shuffle. No wonder patients admitted from the ED tend to score the hospital low on patient satisfaction surveys. But even after a negative experience, it’s still possible to win back patients’ loyalty. The trick is to respond quickly and with genuine compassion.
Achieving patient experience excellence through cultural transformationBeyond Philosophy
What are the key ingredients to building sustainable and growing patient experience excellence? How do you create a culture that keeps excelling and innovating? To sign up our latest webinar visit here http://www.beyondphilosophy.com/thought-leadership/webinars
Patient satisfaction is about the Total Quality of the Patient Encounter (TQE). TQE is the sum of Patient Experience (as defined by CMS) plus Patient Satisfaction as defined by all of the non CMS related touchpoints.
The Top Five Recommendations for Improving the Patient ExperienceHealth Catalyst
Improving patient satisfaction scores and the overall patient experience of care is a top priority for health systems. It’s a key quality domain in the CMS Hospital Value-Based Purchasing (VBP) Program (25 percent) and it’s an integral part of the IHI Triple Aim. But, despite the fact that health systems realize the importance of improving the patient experience of care, they often use patient satisfaction as a driver for outcomes. This article challenges this notion, instead recommending that they use patient satisfaction as a balance measure; one of five key recommendations for improving the patient experience:
Use patient satisfaction as a balance measure—not a driver for outcomes.
Evaluate entire care teams—not individual providers.
Use healthcare analytics to understand and act on data.
Leverage innovative technology.
Improve employee engagement.
This article also explains why patient experience is so closely tied to quality of care, and why it’s a prime indicator of a healthcare organization’s overall health.
Managing the hospital in-patient experience | Understanding where to investSiegel+Gale
Few would argue the importance of delivering a quality patient experience, but how do you determine where improvements would have the greatest impact?
Siegel+Gale's Rolf Wulfsberg, PhD, Global Director of Quantitative Insights, shares a unique analysis of patient experience data from a national study of hospital patients.
+ Gain insights into the findings of our recent PinPoint™ study that examined the experiences of 500 hospital patients nationally
+ Learn how it is possible to segregate the impact of different touch points on the overall patient experience
+ See patient experience strategy maps that help inform investment decisions
+ Understand how the drivers of patient acquisition differ from the drivers of retention (e.g., word of mouth recommendations to others)
+ Learn some specific steps that can be taken to improve the hospital experience
Siegel+Gale is a global strategic branding firm committed to building world-class brands through elegantly simple, unexpectedly fresh strategies, stories and experiences. We deliver comprehensive services in brand development, simplification, research and digital media. Since our founding by brand sage and simplification pioneer Alan Siegel in 1969, Siegel+Gale's mantra has been "Simple is Smart."
Article Review: Innovation system research and developing countriesNoktehgooy.ir
Article Review: Innovation system research and developing countries
Bengt-Åke Lundvall, Jan Vang and K.J. Joseph
Category:Handbook Chapter
DOI:http://dx.doi.org/10.4337/9781849803427.00006
Pages: (30 total)
Collection: Economics 2010 and before