SlideShare a Scribd company logo
  • Upload
  • Home
  • Explore
  • Login
  • Signup
SlideShare a Scribd company logo
  • Home
  • Explore
  • Upload
  • Login
  • Signup

We've updated our privacy policy. Click here to review the details. Tap here to review the details.

×
×
×
×
×
×
IBM Global Healthcare Consumerism Leader

IBM Global Healthcare Consumerism Leader

188 Followers
33 SlideShares 1 Clipboard 188 Followers 27 Followings
  • Unblock User Block User
33 SlideShares 1 Clipboard 188 Followers 27 Followings

Personal Information
Organization / Workplace
Greater Philadelphia Area, PA United States
Website
palerhinoconsulting.com/
About
Thank you for making time to view my profile. I am the guy who drags the transformation elephant into the room. My career of a global consulting executive spans North and South America, the EU, and Asia Pacific. My clients have a combined customer base of more than 250 million customers. I was the global leader of IBM's healthcare patient and customer consumerism, access, and engagement consulting practice. By transforming consumerism, I enable providers, payers, national retail pharmacies, and life sciences firms to manage care, enable population health, and drive wellness. I work with healthcare executives to define a vision and create an effective and innovative consumerism strate...
Contact Details
Tags
healthcare patient experience crm patient satisfaction patient portal customer experience patient access call centers patient retention patient acquisition hospital hospitals ehr care patient engagement affordable care act emr health population health providers payers rhio nhin hit cem roi processes accountable care access design thinking best hospitals hcahps customer satisfaction customer relationship management cms stimulus services shared clinical bpo workflows managed customer business engagement customer service life sciences consumers consumerism customer portal user experience wellness population health management portals mobile digital patient meaningful use medical manufacturing financial planning clv billing churn experience equity management center retail retail care telehealth digital health human centered design health systems cosnumerism omni channel mobile first pokemon augmented reality ecommerce health system portal discharge readmission user centered design ui ux user interface strategy readmissions customer care cmr b2c insurance providers b2b health insurance patie pem satisfaction experience patient referrals business development sales funnel business systems systems systems map consulting executive cv bio resume arra rhios users mu hie onc reform call (call) crime killer serial fbi murder value retention referral suspense
See more
Presentations (30)
See all
PEM Patient Equity Management
14 years ago • 1803 Views
CRM, Dead or Dying
14 years ago • 1693 Views
Healthcare Sharred Services
13 years ago • 7078 Views
Ehr As We See It
13 years ago • 839 Views
Em Rgemcy Medicine Event 121009 Joint Ppt Final
13 years ago • 707 Views
Should you meet Meaningful Use
13 years ago • 550 Views
On Meaningful Use
13 years ago • 1611 Views
The User's Role in EHR
13 years ago • 1592 Views
My virtual Bio
12 years ago • 697 Views
eHOM (enhanced Hospital Operations Map)
11 years ago • 3810 Views
How to acquire patients
10 years ago • 3843 Views
Defining a global patient experience for your health system
9 years ago • 5213 Views
What is the Total Quality of a Patient's Encounter
9 years ago • 984 Views
Step Aside HCAHPs: Questions They Forgot to Ask
9 years ago • 3036 Views
Payer Accountable Care & Population Health Strategy
9 years ago • 5025 Views
What do 95% of hospitals have in common?
9 years ago • 991 Views
Innovatively disrputing the patient experience
9 years ago • 663 Views
Patient expectation gap
9 years ago • 1086 Views
How to Manage Population Health Management
9 years ago • 1294 Views
How To Stop Losing Patients
8 years ago • 922 Views
Create the Ultimate Patient Experience
8 years ago • 2234 Views
Discharge Portal Mockup
8 years ago • 1447 Views
Recasting patient access
8 years ago • 1622 Views
Patient access ROI's
8 years ago • 1638 Views
Healthcare consumerism imagine a world
6 years ago • 914 Views
What Healthcare Providers Must Know About Consumerism, Access, & Engagement
6 years ago • 357 Views
Payer aco and pop health strategy
6 years ago • 408 Views
HealthCare Consumerism & Access Should Fit In Your Pocket
6 years ago • 589 Views
UX/UI For Digital Patient Access & Engagement
5 years ago • 1464 Views
Retail Healthcare's New Business Model
2 years ago • 304 Views
Documents (3)
Monopoly - A novel
14 years ago • 2273 Views
My Virtual Resume
12 years ago • 597 Views
Healthcare Consumerism, Access & Engagement white paper
6 years ago • 264 Views
Likes (6)
See all
Matt Gymer 2012 Innovate Carolina Presentation
pdmacarolinas • 11 years ago
Just as I am
Regina Holliday • 8 years ago
Population Health Management: Where are YOU?
Phytel • 9 years ago
Population Health Management
Dale Sanders • 9 years ago
SharePoint User Experience Design Project Plan v1.0
Marcy Kellar • 13 years ago
On Meaningful Use
IBM Global Healthcare Consumerism Leader • 13 years ago
  • Activity
  • About

Presentations (30)
See all
PEM Patient Equity Management
14 years ago • 1803 Views
CRM, Dead or Dying
14 years ago • 1693 Views
Healthcare Sharred Services
13 years ago • 7078 Views
Ehr As We See It
13 years ago • 839 Views
Em Rgemcy Medicine Event 121009 Joint Ppt Final
13 years ago • 707 Views
Should you meet Meaningful Use
13 years ago • 550 Views
On Meaningful Use
13 years ago • 1611 Views
The User's Role in EHR
13 years ago • 1592 Views
My virtual Bio
12 years ago • 697 Views
eHOM (enhanced Hospital Operations Map)
11 years ago • 3810 Views
How to acquire patients
10 years ago • 3843 Views
Defining a global patient experience for your health system
9 years ago • 5213 Views
What is the Total Quality of a Patient's Encounter
9 years ago • 984 Views
Step Aside HCAHPs: Questions They Forgot to Ask
9 years ago • 3036 Views
Payer Accountable Care & Population Health Strategy
9 years ago • 5025 Views
What do 95% of hospitals have in common?
9 years ago • 991 Views
Innovatively disrputing the patient experience
9 years ago • 663 Views
Patient expectation gap
9 years ago • 1086 Views
How to Manage Population Health Management
9 years ago • 1294 Views
How To Stop Losing Patients
8 years ago • 922 Views
Create the Ultimate Patient Experience
8 years ago • 2234 Views
Discharge Portal Mockup
8 years ago • 1447 Views
Recasting patient access
8 years ago • 1622 Views
Patient access ROI's
8 years ago • 1638 Views
Healthcare consumerism imagine a world
6 years ago • 914 Views
What Healthcare Providers Must Know About Consumerism, Access, & Engagement
6 years ago • 357 Views
Payer aco and pop health strategy
6 years ago • 408 Views
HealthCare Consumerism & Access Should Fit In Your Pocket
6 years ago • 589 Views
UX/UI For Digital Patient Access & Engagement
5 years ago • 1464 Views
Retail Healthcare's New Business Model
2 years ago • 304 Views
Documents (3)
Monopoly - A novel
14 years ago • 2273 Views
My Virtual Resume
12 years ago • 597 Views
Healthcare Consumerism, Access & Engagement white paper
6 years ago • 264 Views
Likes (6)
See all
Matt Gymer 2012 Innovate Carolina Presentation
pdmacarolinas • 11 years ago
Just as I am
Regina Holliday • 8 years ago
Population Health Management: Where are YOU?
Phytel • 9 years ago
Population Health Management
Dale Sanders • 9 years ago
SharePoint User Experience Design Project Plan v1.0
Marcy Kellar • 13 years ago
On Meaningful Use
IBM Global Healthcare Consumerism Leader • 13 years ago
Personal Information
Organization / Workplace
Greater Philadelphia Area, PA United States
Website
palerhinoconsulting.com/
About
Thank you for making time to view my profile. I am the guy who drags the transformation elephant into the room. My career of a global consulting executive spans North and South America, the EU, and Asia Pacific. My clients have a combined customer base of more than 250 million customers. I was the global leader of IBM's healthcare patient and customer consumerism, access, and engagement consulting practice. By transforming consumerism, I enable providers, payers, national retail pharmacies, and life sciences firms to manage care, enable population health, and drive wellness. I work with healthcare executives to define a vision and create an effective and innovative consumerism strate...
Tags
healthcare patient experience crm patient satisfaction patient portal customer experience patient access call centers patient retention patient acquisition hospital hospitals ehr care patient engagement affordable care act emr health population health providers payers rhio nhin hit cem roi processes accountable care access design thinking best hospitals hcahps customer satisfaction customer relationship management cms stimulus services shared clinical bpo workflows managed customer business engagement customer service life sciences consumers consumerism customer portal user experience wellness population health management portals mobile digital patient meaningful use medical manufacturing financial planning clv billing churn experience equity management center retail retail care telehealth digital health human centered design health systems cosnumerism omni channel mobile first pokemon augmented reality ecommerce health system portal discharge readmission user centered design ui ux user interface strategy readmissions customer care cmr b2c insurance providers b2b health insurance patie pem satisfaction experience patient referrals business development sales funnel business systems systems systems map consulting executive cv bio resume arra rhios users mu hie onc reform call (call) crime killer serial fbi murder value retention referral suspense
See more

Modal header

  • About
  • Support
  • Terms
  • Privacy
  • Copyright
  • Cookie Preferences
  • Do not sell or share my personal information
English
Current Language: English
Español
Português
Français
Deutsch

© 2023 SlideShare from Scribd

We've updated our privacy policy.

We’ve updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data.

You can read the details below. By accepting, you agree to the updated privacy policy.

Thank you!

View updated privacy policy
We've encountered a problem, please try again.