Personal Information
Organization / Workplace
Greater Philadelphia Area, PA United States
Website
palerhinoconsulting.com/
About
Thank you for making time to view my profile. I am the guy who drags the transformation elephant into the room.
My career of a global consulting executive spans North and South America, the EU, and Asia Pacific. My clients have a combined customer base of more than 250 million customers.
I was the global leader of IBM's healthcare patient and customer consumerism, access, and engagement consulting practice. By transforming consumerism, I enable providers, payers, national retail pharmacies, and life sciences firms to manage care, enable population health, and drive wellness.
I work with healthcare executives to define a vision and create an effective and innovative consumerism strate...
Tags
healthcare
patient experience
crm
patient satisfaction
patient portal
customer experience
patient access
call centers
patient retention
patient acquisition
hospital
hospitals
ehr
care
patient engagement
affordable care act
emr
health
population health
providers
payers
rhio
nhin
hit
cem
roi
processes
accountable care
access
design thinking
best hospitals
hcahps
customer satisfaction
customer relationship management
cms
stimulus
services
shared
clinical
bpo
workflows
managed
customer
business
engagement
customer service
life sciences
consumers
consumerism
customer portal
user experience
wellness
population health management
portals
mobile
digital
patient
meaningful use
medical
manufacturing
financial
planning
clv
billing
churn
experience
equity
management
center
retail
retail care
telehealth
digital health
human centered design
health systems
cosnumerism
omni channel
mobile first
pokemon
augmented reality
ecommerce
health system
portal
discharge
readmission
user centered design
ui
ux
user interface
strategy
readmissions
customer care
cmr
b2c
insurance providers
b2b
health insurance
patie
pem
satisfaction experience
patient referrals
business development
sales funnel
business systems
systems
systems map
consulting executive
cv
bio
resume
arra
rhios
users
mu
hie
onc
reform
call
(call)
crime
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Presentations
(30)
See all
Documents
(3)
Likes
(6)
See all
Matt Gymer 2012 Innovate Carolina Presentation
pdmacarolinas
•
11 years ago
Just as I am
Regina Holliday
•
8 years ago
Population Health Management: Where are YOU?
Phytel
•
9 years ago
Population Health Management
Dale Sanders
•
9 years ago
SharePoint User Experience Design Project Plan v1.0
Marcy Kellar
•
13 years ago
On Meaningful Use
IBM Global Healthcare Consumerism Leader
•
13 years ago
Presentations
(30)
See all
Documents
(3)
Likes
(6)
See all
Matt Gymer 2012 Innovate Carolina Presentation
pdmacarolinas
•
11 years ago
Just as I am
Regina Holliday
•
8 years ago
Population Health Management: Where are YOU?
Phytel
•
9 years ago
Population Health Management
Dale Sanders
•
9 years ago
SharePoint User Experience Design Project Plan v1.0
Marcy Kellar
•
13 years ago
On Meaningful Use
IBM Global Healthcare Consumerism Leader
•
13 years ago
Personal Information
Organization / Workplace
Greater Philadelphia Area, PA United States
Website
palerhinoconsulting.com/
About
Thank you for making time to view my profile. I am the guy who drags the transformation elephant into the room.
My career of a global consulting executive spans North and South America, the EU, and Asia Pacific. My clients have a combined customer base of more than 250 million customers.
I was the global leader of IBM's healthcare patient and customer consumerism, access, and engagement consulting practice. By transforming consumerism, I enable providers, payers, national retail pharmacies, and life sciences firms to manage care, enable population health, and drive wellness.
I work with healthcare executives to define a vision and create an effective and innovative consumerism strate...
Tags
healthcare
patient experience
crm
patient satisfaction
patient portal
customer experience
patient access
call centers
patient retention
patient acquisition
hospital
hospitals
ehr
care
patient engagement
affordable care act
emr
health
population health
providers
payers
rhio
nhin
hit
cem
roi
processes
accountable care
access
design thinking
best hospitals
hcahps
customer satisfaction
customer relationship management
cms
stimulus
services
shared
clinical
bpo
workflows
managed
customer
business
engagement
customer service
life sciences
consumers
consumerism
customer portal
user experience
wellness
population health management
portals
mobile
digital
patient
meaningful use
medical
manufacturing
financial
planning
clv
billing
churn
experience
equity
management
center
retail
retail care
telehealth
digital health
human centered design
health systems
cosnumerism
omni channel
mobile first
pokemon
augmented reality
ecommerce
health system
portal
discharge
readmission
user centered design
ui
ux
user interface
strategy
readmissions
customer care
cmr
b2c
insurance providers
b2b
health insurance
patie
pem
satisfaction experience
patient referrals
business development
sales funnel
business systems
systems
systems map
consulting executive
cv
bio
resume
arra
rhios
users
mu
hie
onc
reform
call
(call)
crime
killer
serial
fbi
murder
value
retention
referral
suspense
See more