World Quality Day is celebrated annually on November 12th to recognize the importance and benefits of quality. It was established in 1989 by quality organizations from the US, Europe, and Japan. Quality is defined as meeting requirements and fulfilling customer needs. Implementing quality management practices such as planning, assurance, and control can lead to benefits like improved customer satisfaction, reduced costs, and organizational sustainability. Key quality documents include quality plans, manuals, inspection and test plans, checklists, and procedures.

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WORLD QUALITY DAY 12 NOV 15
Ella Agbettor
SHEQ Foundation
… Quality is never the result of random but the output of a thought-
out and organized effort…

2. World Quality Day – Brief History
World Quality Day is celebrated every 2nd
Thursday in November and for 2015, it falls on
Thursday November 12th. It is a day set aside to
celebrate Quality and the benefits it gives to
Organizations that implement it.
It was started in 1989 by the American Society for
Quality (ASQ), European Organization for Quality
(EOQ) and the Union of Japanese Scientists and
Engineers (JUSE)

3.  Changing customer perceptions
Customer needs and expectations are constantly changing.
Awareness of new technology, legislation, competitor services
creates new wants for customers.
 Quality and value
Value is not a price tag but a measure of the benefits derived from
a product or service for what is given in return. It is how value
compares with customer needs that signifies quality
 What quality is not
Quality is not perfection, a standard, a procedure, a measure or an
adjective. Quality does not exist in isolation – there has to be an
entity. It is not a specific characteristic of an entity but he extent to
which that characteristic meets certain needs.
Why Quality

4. Definition of Quality
Joseph Juran: He developed the 80/20
principle, advocated top management
involvement and defined quality as
“fitness for use”
W. Edwards Deming: He developed the 14
steps to Total Quality Management and
advocated the Plan-Do-Check-Act cycle as
basis for quality improvement
Philip Crosby: He popularized the concept
of the cost of poor quality, advocated
prevention over inspection and “zero
defects”. He believed that quality is
“conformance to requirements”
Quality is defined as the degree to which
a product or service fulfils requirements.

5. ISO 9001
The ISO 9001 quality standard is the internationally accepted standard for quality management systems.
What is ISO9001?ISO 9001 entails a systematic and orderly approach to manage your quality management system rather than the quality
of your services or products.
QUALITY MANAGEMENT

6. Quality Management
Quality Management: A process of creating and following up on policies and
procedures to ensure that a product meets the defined needs it was intended
to meet from the Customer’s perspective.
Quality Management includes the following processes:
 Quality Planning: identify all relevant standards and requirements for the
quality of the project and the product of the project.
 Quality Assurance: The process of verifying or determining whether
products or services meet customer expectations. This process considers
design, development, production, and services
 Quality Control: involves the examination of a product, service, or process
to ensure that they meet specific requirements and are dependable,
satisfactory, and financially sound.
 Quality Improvement: This is a feed back process that helps to provide
information on lessons learnt as a basis for improvement in the next cycle of
activities.

7. The Project Quality Team
• In most projects, the Quality team is made up of:
The Quality Assurance Department and the Quality Control Department.
Quality Assurance is the process of verifying or determining whether products or services meet
customer expectations
Quality Control is the detection of defects by means of inspection
Generally, the overall goal of the Quality team is to ensure that the
• products, services, or processes provided by the Contractor, meet
• specified requirements and are dependable, satisfactory, and
• acceptable to the customer.
This is achieved by use of:
• International Standards such as ASME codes, AWS D1.1, European standards, etc.
• Project procedures and specifications
• Approved project drawings
Project Quality Team

8. Typical Steps to achieve Quality in Projects
• Relevant procedures and report formats are developed, reviewed and approved
• Prequalification of Contractors, Suppliers and Vendors to ensure their capabilities to execute the works, supply
materials and equipment based on requirements.
• Inspection and proper storage of procured materials is performed.
• Welding Qualification are performed to get suitable welding procedures and welding personnel who can produce
sound and acceptable welds.
• Calibration, maintenance and pre-mobilization of equipment.
• Actual fabrication and site erection works are carried out using the procedures and qualified personnel . Non-
conformities are spotted and treated accordingly.
• At the end of welding works, Non Destructive Tests ( Visual, RT, MPI, DPI, UT) are performed to ascertain integrity
of welds.
• Flushing and Pressure test (hydro or pneumatic) are performed as a further check for the integrity of entire pipe
sections and process vessels
• Periodic Audit is performed on personnel, processes and systems to ensure that requirements and project
objectives are being achieved.
• Appropriate documentation, is done for every step enumerated above. This documentation is validated by the
Contractor and COMPANY representatives and it becomes binding.

9. Impact of Poor Quality in Projects
• Increased costs
• Low morale
• Low customer
satisfaction
• Increased risks
• Rework
• Schedule delays
Customers Customers
Management
responsibility
Resources
Management
Product
realisation
Mesurement,
analysis and
improvement
Requirements
Satisfaction
Product
OutputInput
ISO 9001

10. Promoting quality management , based on planning,
measurement
and improvement, which delivers the following benefits :
• Improved customer satisfaction
• Reduced costs and improved profitability
• Improvement and innovation
• Identification and management of risk
• Corporate care and responsibility
Benefits of Quality

11. Typical Quality Project Docs
• Project Quality Plan (QP)
Per Schedule “Q”, Contractor is required to develop a project specific Quality Plan by which
to run the project’s quality. (The QP is a living document; maintained by Contractor)
• Quality manual (QM)
The document consisting of, or referring to, the recorded quality system procedure intended
for the overall planning and administration of activities which impact the quality within an
organization.
• Inspection and Test Plan (ITP)
ITP is a quality document listing overall scope Quality Control activities (including
inspections) referring to pre-developed Checklists (CICs) and Customer Inspection and Test
Records (ITRs).
• Customer Inspection Checklists (CIC)
Designed and developed for the CTIP, each checklist contains the complete Acceptance
Criteria for each and every specific inspection activity check-item, per inspection work item,
per discipline, eliminating the need to retrieve applicable standards for inspection point in
question.
• Inspection and Test Records (ITR)
Designed and developed to cover the contractor quality inspection testing requirements on
equipment and systems, such as electrical, communication and mechanical installations.
ITRs are referenced also in the ITPs as applicable.
• Quality Control Procedures (QCP)
A QCP is a documented procedure detailing the processes necessary to complete a specific
work activity (for fully meeting quality requirements).

12. Organizations using quality techniques can expect to be:
• Profitable – with a healthy bottom line
• Safe – compliant with legislation
• Green – operating with reduced energy costs, an enhanced reputation
and better placed to respond to legislation
• Improved – continually able to find ways to do things better
• Fit for purpose – delivers on promises, the first time, every time
• Innovative – identifies gaps in the market
• Productive – creates positive results and delivers up to capacity
• Efficient – eliminates wasteful practices
• Sustainable – will be around for many years to come.
Organisations that practice quality

13. Quality should be designed in, rather than inspected out
Quality in different areas of society
EXAMPLE OF QUALITY IN DIFFERENT AREAS OF SOCIETY
Meeting Customer Requirements
Reducing Development Cycle Times
Just In Time/Demand Flow Manufacturing
Improvement Teams
Reducing Product and Service Costs
Improving Administrative Systems Training
Reduce Chronic Waste
Reduce Variation