Kaizen refers to the Japanese philosophy of continuous improvement through small, incremental changes involving all employees. The concept originated in post-World War II Japan and has since spread globally, focusing on continuously improving processes and functions through employee engagement and eliminating waste. The standard elements of a Kaizen include documenting the current process, identifying areas of waste, planning improvements, implementing changes, verifying results, and making successful changes the new standard to drive ongoing improvement.
Leading change management has come a long way since the time resumes had to be hand-delivered by candidates to apply for a job. No wonder it has grown from being a luxury to a necessity for recruiters.
This Presentation will address the following areas of the hiring cycle:
Change Management and Leadership
Need & Relevance of Change
The Change Process
Approaches to Change
Models of Change
Impact of Change
Resistance to Change
Importance of Change Leadership
Importance of Change Leadership
Change Leadership in Action
For more info:
www.hackerearth.com/recruit
The document discusses organizational change and transformation, comparing the approaches taken by Xerox and ABB/ASEA. It addresses several aspects of change including the organizational context, nature of change, categories of change, forces driving change, barriers to change, and models for managing change as a planned process or in a turbulent "white water" environment. The key forces and levels of change are identified for each company, noting Xerox transitioned through quality and business process reforms while ABB/ASEA transformed from a domestic to multinational firm under new leadership.
1. The document discusses common myths around change management and outlines a structured framework for leading transformational change.
2. The framework involves three phases: developing a clear strategic vision, designing the new organization required to execute the strategy, and managing the transition to the new organization.
3. Using a structured change management process in each phase, including engaging stakeholders and assessing risks, can help minimize disruptions during transformational change and reduce the typical "performance dip."
Change management is the process of preparing for and managing organizational change. It involves five main steps: 1) preparing the organization for change culturally and logistically, 2) crafting a vision and plan for change with goals and stakeholders, 3) implementing the planned changes, 4) embedding changes in the organizational culture, and 5) reviewing progress and analyzing results. Effective change management requires understanding the forces driving change, having a clear plan, strong communication, and addressing potential roadblocks. Quality management in projects aims to ensure consistency in meeting the customer's needs throughout a project by defining what quality means for that project.
Nokia has continually adapted to changes in its environment over 150 years, originally starting as a pulp and paper mill and transitioning to rubber, cable wiring, and computer monitors before becoming a world leader in cellular telephones in the 1980s. Forces for organizational change include technology, economic conditions, competition, social and demographic trends, and politics. Planned change aims to improve an organization's ability to adapt and change individual and group behaviors, and is managed through change agents. Resistance to change can take overt or implicit forms and is addressed through communication, participation, support, and other tactics.
The document discusses key features of successful organizational change and transformation. It identifies 10 potential points of failure for change initiatives, including a lack of clear goals, short-term thinking, and inconsistency between leadership statements and actions. It emphasizes the importance of strong leadership, communication, and involving employees in the change process to build commitment and ensure success.
The document is a presentation by Daria Chizhova on change management. It defines change management and discusses key aspects of managing change including levers of change, the 7 phases of transition, and the 6 stages of change cycle. It provides explanations of leadership, rewards, strategy/business process reengineering and other levers of change. It also summarizes the 7 phases of transition curve and the 6 stages of change cycle from pre-contemplation to relapse.
This document discusses organizational change and stress management. It covers topics such as planned change, resistance to change, models of change like Lewin's three-step model, and techniques for managing change like action research and organizational development. It also addresses sources of stress, consequences of stress, and approaches for managing stress at the individual and organizational level.
Leading change management has come a long way since the time resumes had to be hand-delivered by candidates to apply for a job. No wonder it has grown from being a luxury to a necessity for recruiters.
This Presentation will address the following areas of the hiring cycle:
Change Management and Leadership
Need & Relevance of Change
The Change Process
Approaches to Change
Models of Change
Impact of Change
Resistance to Change
Importance of Change Leadership
Importance of Change Leadership
Change Leadership in Action
For more info:
www.hackerearth.com/recruit
The document discusses organizational change and transformation, comparing the approaches taken by Xerox and ABB/ASEA. It addresses several aspects of change including the organizational context, nature of change, categories of change, forces driving change, barriers to change, and models for managing change as a planned process or in a turbulent "white water" environment. The key forces and levels of change are identified for each company, noting Xerox transitioned through quality and business process reforms while ABB/ASEA transformed from a domestic to multinational firm under new leadership.
1. The document discusses common myths around change management and outlines a structured framework for leading transformational change.
2. The framework involves three phases: developing a clear strategic vision, designing the new organization required to execute the strategy, and managing the transition to the new organization.
3. Using a structured change management process in each phase, including engaging stakeholders and assessing risks, can help minimize disruptions during transformational change and reduce the typical "performance dip."
Change management is the process of preparing for and managing organizational change. It involves five main steps: 1) preparing the organization for change culturally and logistically, 2) crafting a vision and plan for change with goals and stakeholders, 3) implementing the planned changes, 4) embedding changes in the organizational culture, and 5) reviewing progress and analyzing results. Effective change management requires understanding the forces driving change, having a clear plan, strong communication, and addressing potential roadblocks. Quality management in projects aims to ensure consistency in meeting the customer's needs throughout a project by defining what quality means for that project.
Nokia has continually adapted to changes in its environment over 150 years, originally starting as a pulp and paper mill and transitioning to rubber, cable wiring, and computer monitors before becoming a world leader in cellular telephones in the 1980s. Forces for organizational change include technology, economic conditions, competition, social and demographic trends, and politics. Planned change aims to improve an organization's ability to adapt and change individual and group behaviors, and is managed through change agents. Resistance to change can take overt or implicit forms and is addressed through communication, participation, support, and other tactics.
The document discusses key features of successful organizational change and transformation. It identifies 10 potential points of failure for change initiatives, including a lack of clear goals, short-term thinking, and inconsistency between leadership statements and actions. It emphasizes the importance of strong leadership, communication, and involving employees in the change process to build commitment and ensure success.
The document is a presentation by Daria Chizhova on change management. It defines change management and discusses key aspects of managing change including levers of change, the 7 phases of transition, and the 6 stages of change cycle. It provides explanations of leadership, rewards, strategy/business process reengineering and other levers of change. It also summarizes the 7 phases of transition curve and the 6 stages of change cycle from pre-contemplation to relapse.
This document discusses organizational change and stress management. It covers topics such as planned change, resistance to change, models of change like Lewin's three-step model, and techniques for managing change like action research and organizational development. It also addresses sources of stress, consequences of stress, and approaches for managing stress at the individual and organizational level.
This document discusses organizational transformation and change. It defines three types of change: developmental, transitional, and transformational. Transformational change requires shifting assumptions and can impact culture, processes, jobs, skills, and policies. Introducing change is difficult and failures can cause projects to fail. Organizations typically go through stages of denial, resistance, exploration, and renewal when implementing change. The document also discusses Greiner's organizational lifecycle model and the importance of clear communication throughout the change process. It provides Digital Chocolate as a case study, outlining drivers of change and interventions like training and goal setting.
This document discusses organizational change and managing resistance to change. It provides an overview of different types of organizational changes, models of change management, sources of resistance to change, and approaches for addressing resistance. Specifically, it distinguishes between first and second order changes, describes Lewin's three-step change model and Kotter's eight steps for leading change. It also outlines forces for and responses to change, and interventions for bringing about change like structural, task-technology and people-focused approaches.
Organizational Change
Forces for Change
Case Study – General Motors
Planned vs Unplanned Change
Case Study – Coca Cola
Resistance to Change
Dealing with Resistance
Case Study – Uber
Approaches to Change Management
Case Study – Merger of ING Vysa and Kotak Mahindra Bank
Organisational change, Innovation and Transformation communicationStephen Tindi
This document discusses innovation, change, and transformation in organizations. It defines each concept and explores the overlaps between them. Innovation involves new ideas that add value, change can be positive or negative, and transformation is holistic and creates something entirely new. Effective communication is key to successfully implementing innovation and managing change and transformation, which involve overcoming resistance and uncertainty. Models of the change process and strategies for communication during change are also examined.
The document discusses organizational change and describes:
1) Organizational change is the process by which organizations move from their present state to a desired future state to increase effectiveness. It occurs in response to internal and external forces.
2) Change can affect people, structure, technology and other elements of an organization. It also impacts the speed and significance of change within an organization.
3) Resistance to change stems from individual, group, and organizational factors like threats to power, habits, and economic impacts. Minimizing resistance involves communication, training, employee involvement, and other strategies.
Organization Management System Powerpoint Presentation SlidesSlideTeam
Determine your organization structure and design by using the Organization Management System PowerPoint Presentation Slides. This presentation analyzes the current situation of the organization by highlighting problem areas. Utilize our content-ready organization structure and management PowerPoint templates and depict the organization readiness criteria for the development process. Discuss the organization development action plan by using a visually appealing PPT slide deck. The presentation will help to develop an organization development framework with a timeline to complete each phase of the development process. Present management skills and styles along with the features and discuss the impact on the organizational success rate. The organization management system PPT slides also covers work culture improvement plan, communication plan after organization management. After that discuss common threats faced by the organization such as data misused, insider threats, strict compliance regulations, etc. It also covers the roles of team members in the organization development process, roles of employees in reducing threats, the role of HR consulting in redesigning organizational structure, organization management workstream, etc. https://bit.ly/3cedTq6
Change Management for e‐Governance Projects
Department of Administrative Reforms & Public Grievances
Ministry of Personnel, Public Grievances and Pensions
Government of India
This document discusses organizational change and the factors that drive it. It identifies both external factors like technology, customer needs, the economy, and politics, as well as internal factors like changes in management, deficiencies in the existing organization, and the nature of the workforce. It also outlines different levels of change - individual, group, and organizational. Organizational change is inevitable as businesses need to adapt to remain competitive in a dynamic environment. Both external pressures and internal deficiencies can necessitate changes to organizational structure, processes, and strategies.
The document discusses developing systems to involve stakeholders in strategic change planning. It outlines developing stakeholder engagement strategies that include brainstorming, focus groups, interviews, reviewing existing data and timelines. It also discusses evaluating stakeholder engagement systems by establishing effort levels, preferred engagement forms and frequencies. Proactive engagement allows issues to be addressed within high trust frameworks, unlike reactive engagement during problems or crises. Good stakeholder programs have timely information disclosure, understand stakeholder perspectives, and evaluate engagement effectiveness.
This document provides an overview of managing change and innovation. It discusses change management, the change process, types of organizational change, and issues in managing change. It also covers two views of the change process - the calm waters metaphor and white-water rapids metaphor. Additionally, it defines creativity and innovation. Finally, it identifies structural, cultural, and human resource variables that support innovation in organizations, such as organic structures, acceptance of ambiguity, and commitment to training and development.
Initial communication will be made by way of a Slideshow of new structure to teachers involved in the changes. Students will be informed by teachers in the first days of the new schedule. Everyone else will be notified by newsletters sent by email and paper. These newsletters will be sent to parents/guardians and other stakeholders involved in the change.
Computers and printers would be the extent of the tech needed for the communication.
After one month a survey will be sent out by email to discover level of concern and overall opinion of stakeholders. This survey will include options for response to new scheduling.
Negative comments will be looked at individually and evaluated for validity, if questions exist follow up questionnaires will be sent if possible.
The survey will help in being able to explain any confusion from the new program. Long term goals of increasing test scores will only be seen after two years. Till the two years have passed, open communication lines will remain open to further address any misunderstandings in the plan.
Why Lean Efforts fail - looking at cultural reasons why Lean dosen't work and...Ankit Patel
Video located at http://youtu.be/Cs18sO-PrOw
A 39 minute video on cultural reasons why Lean doesn't work at some companies and works well at other companies. It's true weather you are doing Lean in manufacturing, healthcare, start-ups, or any other industry it still applies. You'll also get 3 tools to help you diagnose and help you implement change properly.
The document provides a summary of responses from an online discussion about one-page organizational development frameworks. Several models and frameworks are described in 1-3 sentences each, including Galbraith's Star Model, Burke-Litwin Model, Find the Wind Model, and Sharif Mansur's OD Framework diagram. Chris Forando provides a longer reflection on integrated OD approaches and the importance of understanding human psychology. Attachments include Daniel Stewart's description of Kohl's OD purpose and scope of services, and Sharif Mansur's diagram depicting the relationships between various elements of an OD framework.
This document discusses organization transformation. Organization transformation refers to activities like reengineering, redesigning, and redefining business systems. It can occur in response to or in anticipation of major changes in the environment or technology. There are three main types of interventions for organization transformation: culture change, self-designing organizations, and organization learning with knowledge management. Transformational change is characterized as being systemic, revolutionary, demanding a new organizing paradigm, and requiring continuous learning. It is driven by senior executives and management and occurs in response to disruptions.
The document discusses leading organizational change through transformation at PT Pos Indonesia. It describes how PT Pos Indonesia transformed from a slow, unprofitable organization to a profitable and innovative company through strategic initiatives. These included establishing a sense of urgency for change, developing a new vision and strategies, empowering employees, generating short-term wins, and institutionalizing changes into the organizational culture. Key changes involved transforming the corporate culture, ICT infrastructure, financial performance, business lines, and leadership approach to drive organizational change. The transformation helped PT Pos Indonesia achieve consistent profits and pursue new growth opportunities.
It shows basic information about Organizational change & stress management chapter 18 slide to do a presentation. It happens to create one to generate new slides. or it could help one do one study as well.
The study of Pepsi Co need for organizational diagnosis and design to reduce marketing to children. Organizational diagnosis and design uses change management, tipping points, marketing, Business Case and Discovery, strategic grouping, transitioning, and talent and leadership.
This document discusses navigating complexities and dynamics of change. It notes that change is an essential part of life and organizations must change to survive by training managers and workforce to cope with new demands. Change can be planned or unplanned. Planned change improves ability to adapt to environmental changes through new policies and goals. Factors leading to change include competition, technology, nature of work, and economic factors. Sources of resistance to change include individual habits and fears as well as organizational inertia, power structures, and resource allocations. Tactics to overcome resistance include education, participation, support, negotiation, and coercion if needed. Lewin's 3 step change process is outlined as unfreezing the current situation, moving to a new
Kaizen is a Japanese philosophy of continuous improvement involving everyone in an organization. It is based on the premise that processes can always be improved. The document discusses the key principles and tools of Kaizen, including the three pillars of housekeeping, waste elimination, and standardization. Housekeeping involves organizing and cleaning the workplace using the 5S methodology. Waste elimination aims to remove non-value adding activities. Standardization helps sustain improvements through visual controls and ongoing training. Kaizen promotes problem-solving through cross-functional teams and aims for continuous, incremental improvements through disciplined use of tools like process mapping and statistical analysis.
This document discusses organizational transformation and change. It defines three types of change: developmental, transitional, and transformational. Transformational change requires shifting assumptions and can impact culture, processes, jobs, skills, and policies. Introducing change is difficult and failures can cause projects to fail. Organizations typically go through stages of denial, resistance, exploration, and renewal when implementing change. The document also discusses Greiner's organizational lifecycle model and the importance of clear communication throughout the change process. It provides Digital Chocolate as a case study, outlining drivers of change and interventions like training and goal setting.
This document discusses organizational change and managing resistance to change. It provides an overview of different types of organizational changes, models of change management, sources of resistance to change, and approaches for addressing resistance. Specifically, it distinguishes between first and second order changes, describes Lewin's three-step change model and Kotter's eight steps for leading change. It also outlines forces for and responses to change, and interventions for bringing about change like structural, task-technology and people-focused approaches.
Organizational Change
Forces for Change
Case Study – General Motors
Planned vs Unplanned Change
Case Study – Coca Cola
Resistance to Change
Dealing with Resistance
Case Study – Uber
Approaches to Change Management
Case Study – Merger of ING Vysa and Kotak Mahindra Bank
Organisational change, Innovation and Transformation communicationStephen Tindi
This document discusses innovation, change, and transformation in organizations. It defines each concept and explores the overlaps between them. Innovation involves new ideas that add value, change can be positive or negative, and transformation is holistic and creates something entirely new. Effective communication is key to successfully implementing innovation and managing change and transformation, which involve overcoming resistance and uncertainty. Models of the change process and strategies for communication during change are also examined.
The document discusses organizational change and describes:
1) Organizational change is the process by which organizations move from their present state to a desired future state to increase effectiveness. It occurs in response to internal and external forces.
2) Change can affect people, structure, technology and other elements of an organization. It also impacts the speed and significance of change within an organization.
3) Resistance to change stems from individual, group, and organizational factors like threats to power, habits, and economic impacts. Minimizing resistance involves communication, training, employee involvement, and other strategies.
Organization Management System Powerpoint Presentation SlidesSlideTeam
Determine your organization structure and design by using the Organization Management System PowerPoint Presentation Slides. This presentation analyzes the current situation of the organization by highlighting problem areas. Utilize our content-ready organization structure and management PowerPoint templates and depict the organization readiness criteria for the development process. Discuss the organization development action plan by using a visually appealing PPT slide deck. The presentation will help to develop an organization development framework with a timeline to complete each phase of the development process. Present management skills and styles along with the features and discuss the impact on the organizational success rate. The organization management system PPT slides also covers work culture improvement plan, communication plan after organization management. After that discuss common threats faced by the organization such as data misused, insider threats, strict compliance regulations, etc. It also covers the roles of team members in the organization development process, roles of employees in reducing threats, the role of HR consulting in redesigning organizational structure, organization management workstream, etc. https://bit.ly/3cedTq6
Change Management for e‐Governance Projects
Department of Administrative Reforms & Public Grievances
Ministry of Personnel, Public Grievances and Pensions
Government of India
This document discusses organizational change and the factors that drive it. It identifies both external factors like technology, customer needs, the economy, and politics, as well as internal factors like changes in management, deficiencies in the existing organization, and the nature of the workforce. It also outlines different levels of change - individual, group, and organizational. Organizational change is inevitable as businesses need to adapt to remain competitive in a dynamic environment. Both external pressures and internal deficiencies can necessitate changes to organizational structure, processes, and strategies.
The document discusses developing systems to involve stakeholders in strategic change planning. It outlines developing stakeholder engagement strategies that include brainstorming, focus groups, interviews, reviewing existing data and timelines. It also discusses evaluating stakeholder engagement systems by establishing effort levels, preferred engagement forms and frequencies. Proactive engagement allows issues to be addressed within high trust frameworks, unlike reactive engagement during problems or crises. Good stakeholder programs have timely information disclosure, understand stakeholder perspectives, and evaluate engagement effectiveness.
This document provides an overview of managing change and innovation. It discusses change management, the change process, types of organizational change, and issues in managing change. It also covers two views of the change process - the calm waters metaphor and white-water rapids metaphor. Additionally, it defines creativity and innovation. Finally, it identifies structural, cultural, and human resource variables that support innovation in organizations, such as organic structures, acceptance of ambiguity, and commitment to training and development.
Initial communication will be made by way of a Slideshow of new structure to teachers involved in the changes. Students will be informed by teachers in the first days of the new schedule. Everyone else will be notified by newsletters sent by email and paper. These newsletters will be sent to parents/guardians and other stakeholders involved in the change.
Computers and printers would be the extent of the tech needed for the communication.
After one month a survey will be sent out by email to discover level of concern and overall opinion of stakeholders. This survey will include options for response to new scheduling.
Negative comments will be looked at individually and evaluated for validity, if questions exist follow up questionnaires will be sent if possible.
The survey will help in being able to explain any confusion from the new program. Long term goals of increasing test scores will only be seen after two years. Till the two years have passed, open communication lines will remain open to further address any misunderstandings in the plan.
Why Lean Efforts fail - looking at cultural reasons why Lean dosen't work and...Ankit Patel
Video located at http://youtu.be/Cs18sO-PrOw
A 39 minute video on cultural reasons why Lean doesn't work at some companies and works well at other companies. It's true weather you are doing Lean in manufacturing, healthcare, start-ups, or any other industry it still applies. You'll also get 3 tools to help you diagnose and help you implement change properly.
The document provides a summary of responses from an online discussion about one-page organizational development frameworks. Several models and frameworks are described in 1-3 sentences each, including Galbraith's Star Model, Burke-Litwin Model, Find the Wind Model, and Sharif Mansur's OD Framework diagram. Chris Forando provides a longer reflection on integrated OD approaches and the importance of understanding human psychology. Attachments include Daniel Stewart's description of Kohl's OD purpose and scope of services, and Sharif Mansur's diagram depicting the relationships between various elements of an OD framework.
This document discusses organization transformation. Organization transformation refers to activities like reengineering, redesigning, and redefining business systems. It can occur in response to or in anticipation of major changes in the environment or technology. There are three main types of interventions for organization transformation: culture change, self-designing organizations, and organization learning with knowledge management. Transformational change is characterized as being systemic, revolutionary, demanding a new organizing paradigm, and requiring continuous learning. It is driven by senior executives and management and occurs in response to disruptions.
The document discusses leading organizational change through transformation at PT Pos Indonesia. It describes how PT Pos Indonesia transformed from a slow, unprofitable organization to a profitable and innovative company through strategic initiatives. These included establishing a sense of urgency for change, developing a new vision and strategies, empowering employees, generating short-term wins, and institutionalizing changes into the organizational culture. Key changes involved transforming the corporate culture, ICT infrastructure, financial performance, business lines, and leadership approach to drive organizational change. The transformation helped PT Pos Indonesia achieve consistent profits and pursue new growth opportunities.
It shows basic information about Organizational change & stress management chapter 18 slide to do a presentation. It happens to create one to generate new slides. or it could help one do one study as well.
The study of Pepsi Co need for organizational diagnosis and design to reduce marketing to children. Organizational diagnosis and design uses change management, tipping points, marketing, Business Case and Discovery, strategic grouping, transitioning, and talent and leadership.
This document discusses navigating complexities and dynamics of change. It notes that change is an essential part of life and organizations must change to survive by training managers and workforce to cope with new demands. Change can be planned or unplanned. Planned change improves ability to adapt to environmental changes through new policies and goals. Factors leading to change include competition, technology, nature of work, and economic factors. Sources of resistance to change include individual habits and fears as well as organizational inertia, power structures, and resource allocations. Tactics to overcome resistance include education, participation, support, negotiation, and coercion if needed. Lewin's 3 step change process is outlined as unfreezing the current situation, moving to a new
Kaizen is a Japanese philosophy of continuous improvement involving everyone in an organization. It is based on the premise that processes can always be improved. The document discusses the key principles and tools of Kaizen, including the three pillars of housekeeping, waste elimination, and standardization. Housekeeping involves organizing and cleaning the workplace using the 5S methodology. Waste elimination aims to remove non-value adding activities. Standardization helps sustain improvements through visual controls and ongoing training. Kaizen promotes problem-solving through cross-functional teams and aims for continuous, incremental improvements through disciplined use of tools like process mapping and statistical analysis.
This a simplified presentation to Implement Change,utilizing the Prosci-ADKAR Methodology and some of my personal modifications. I think this first part will help many to understand the Prosci-ADKAR methodology, along with an easier overview of change itself
This document outlines an approach to improving organizational innovation called Organizational Design for Innovation (ODI). ODI applies principles of creative problem solving to assess an organization's current innovation capabilities, design improvements, and mobilize changes. The three phases of ODI - Assess, Design, and Mobilize - correspond to the three phases of the creative problem solving framework. ODI involves analyzing innovation processes and culture, identifying gaps through stakeholder interviews, researching best practices, and developing new roles, structures, and transition plans to close gaps and achieve innovation goals.
ODTI research and analysis on the impact of current VUCA on the Work Dynamic for Individuals and Teams in an Organisation, Guidance on securing gains and leveraging new practices, tools and skills to to enable Individuals & Teams be more Innovative, Agile, Digitally Confident, and Collaborative to thrive in this continuing VUCA world
The document discusses how organizations can manage change through understanding key aspects of the organization including its mission, objectives, customers, and ensuring all information about people, processes, and technology is connected. It advocates that organizations must be adaptable to change and highlights several principles for modeling business processes and information systems in a coherent manner. The DEMO methodology presented focuses on communication being essential for organizational functioning and agreement creation between employees, customers, and suppliers.
Practical Models for Effective Employee Engagement in Support of Evolving Sus...Sustainable Brands
The intersection of sustainability programs and employee engagement is a critical component of any company's sustainability or CSR agenda. So much work is being done and demanded at this intersection that we can confidently say it is one of the few hottest topics – if not THE hottest one – in the global Sustainable Brands community this year. This workshop will piece together a compilation of best-in-class approaches to effective employee engagement to date, highlighting practical conceptual frameworks, tools and case studies that are proving especially valuable.
Construct operations process charts, models and diagrams for manufacturing and operations planning.
Use flow process charts, time study and occurrence sampling for methods improvement and work
measurement applications.
Perform job evaluation and merit rating, Kaizen and SMED.
Students are expected to understand various concepts in Industrial Engineering
Kaizen is a Japanese philosophy of continuous improvement involving everyone in an organization. It is based on the principles of eliminating waste, improving efficiency and quality, and standardizing processes. The document provides details on the key aspects of Kaizen, including its focus on small, incremental changes through techniques like 5S and PDCA cycles. It also discusses the three pillars of Kaizen - housekeeping, waste elimination, and standardization - and explains how successful implementation requires a permanent commitment to Kaizen principles at all levels of an organization.
The document discusses total quality management (TQM) principles and continuous improvement methods like Kaizen. It emphasizes management commitment, customer focus, treating suppliers as partners, and involving employees. Kaizen involves making small, incremental improvements to processes. The PDCA cycle and visual tools help structure continuous improvement efforts. Overall, the document advocates for integrating quality principles across an organization's systems, processes, people, and culture.
This document provides an overview of strategic planning and its key components. Strategic planning focuses an organization's energy on a shared vision for the future. It is a responsive, creative process that considers an organization's mission, values, vision, customers, stakeholders, strengths/weaknesses, opportunities/threats, key result areas, critical strategic issues, strategic initiatives, goals and objectives. The goal is to develop a plan to move the organization from its current state to its desired future state over the long term.
1. The document discusses common problems faced by lean managers, including lack of engagement from top leadership, difficulty sustaining process focus, and lack of systems for developing internal talent.
2. It recommends re-examining the values and goals behind lean initiatives to focus more on cultural changes, emphasizing engaging top leadership by assessing management systems rather than technical tools, and sustaining initiatives through developing proud workforces.
3. Engaging top leaders can be achieved through structured "executive gemba walks" focused on diagnostic questions about lean management standards to give leaders specific tasks and make the walks personally meaningful.
Talent Management is a set of integrated organizational HR processes & practices designed to attract, develop, motivate, and retain productive, engaged employees, in support of the Company becoming the “Provider of Choice” & the “Employer of Choice” in the markets we serve.
Companies with effective Talent Management Systems (TMS), the results speak for themselves:
- 66% had higher return on sales,
- 20% had a higher return on assets,
- 20% had a higher return on investment,
- 13% had a higher return on equity,
- Many reported improvement’s in key human capital metrics
- There was a correlated relationship between better talent & better business performance, talent was acknowledged as a rapidly increasing source of value creation
- Enhanced capacity in talent is necessary to support more complex & dynamic business requirements, Boards, customers, employees, and financial markets are expecting more.
Key Trends for 2020:
Trend 1: Organizational Design (e.g., “The Organization of the Future”) Will be Challenged Everywhere
Trend 2: Culture, Employee Engagement, and Employee Experience Remain Top Priorities
Trend 3: Real-Time Feedback and Analytics Will Explode in Maturity
Trend 4: A New Generation of Performance Management Tools Will Emerge, and a Focus on “Human Performance” and Wellbeing Will Become a Critical Part of HR, Talent, and Leadership Solutions
Trend 5: Talent Acquisition Will Focus on Culture Fit, Leadership Skills, Technical Skills Instead of Just “Credentials”
Trend 6: Digital HR and Learning Will Help Us to Reinvent L&D and HR Systems
Trend 7: The Leadership Market Will Start a Steady Process of Reinvention
Trend 8: Diversity, Inclusion, and Unconscious Bias Will Become a Top Priority
Trend 9: The L&D Function Will Continue to Struggle, But Careers & Learning Must Be Real Time, All the Time
Trend 10: The Future of Work is Here and HR Is in the Hot Seat
Execution Framework has six pillars:
(1) Plan,
(2) Attract,
(3) Develop,
(4) Perform,
(5) Retain, and
(6) Optimize.
Kaizen is a Japanese philosophy of continuous improvement involving everyone in an organization. It is based on the idea that all processes can always be improved. Key aspects of Kaizen include focusing on processes, not individuals, using tools like visual controls and charts to identify problems and track improvements, and emphasizing small, incremental changes. Kaizen was influential in Japan's manufacturing success and aims to continuously challenge the status quo through team-based problem solving.
Developing vision, mission, shared values, motto, objectives, critical success factors, Key Performance Indicators, as well as using veritable tools for scanning the environment in order to craft effective strategy while evolving workable strategic road map
FOR MORE CLASSES VISIT
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Managing Internal Operations
Strategy execution involves the alignment of the company’s day-to-day operations with the
strategy or ensuring that internal elements of the organization are orchestrated in
harmonious pursuit of its strategy: “Alignment must include linking cultural practices,
strategies, tactics, organizational systems, structure, pay and incentive systems, building
layout, accounting systems, job design, and measurements systems—everything” (Watson,
2005).
This document provides an overview of change management training. It discusses why change management skills are important for organizations and outlines the key aspects that will be covered, including understanding change management dimensions, designing change management steps, and leveraging change management. It also references models for managing organizational change, including Kotter's 8-step problem-centered model and the appreciative 4-D model. The training is estimated to take 2-2.5 hours and provides examples and activities to help participants apply the concepts.
This 3-day Lean management course aims to teach participants how to implement Lean to achieve continuous improvement, waste elimination, and increased customer value. The course will cover Lean principles and tools including visual controls, process mapping, 5S, standard work, and kaizen. Participants will learn how to identify waste in processes, drive out waste, and create a Lean culture. They will also learn to measure the impact and ROI of Lean projects. The course involves interactive lectures, exercises and discussions to illustrate Lean concepts and their application in manufacturing, services and healthcare. The target audience is supervisors, managers, executives and CEOs.
Sheq foundation WSD 28 04-16 workplace stressElla Agbettor
Work-related stress can occur when job demands exceed a person's ability to cope. Moderate stress may improve performance, but too much stress leads to negative effects. Signs of stress include irritability, sleep issues, loss of enjoyment, and relationship problems. Both individuals and organizations can take steps to manage stress, such as exercise, relaxation techniques, and ensuring a work-life balance. The key is balancing stress levels to avoid the negative impacts of too much or too little.
The document outlines the constitution of the SHEQ Foundation (SF), which aims to promote safety, health, environment and quality in industries across West Africa. The constitution defines SF as a non-profit organization with country representatives in 14 West African nations. It establishes the organization's objectives of advancing safety culture, disseminating knowledge, and coordinating activities like conferences. The constitution also describes SF's membership structure, management committee elections and roles, financial procedures, and process for amending the constitution.
The document is an invitation to attend the 5th WASHEQ Conference on Safety, Health, Environment and Quality in Accra, Ghana from August 26th, 2016. The conference aims to build knowledge and strengthen safety promotion in West Africa. It will feature presentations, exhibits and sponsorship opportunities. Over 1000 companies and 3000 people have attended previous conferences. Attendees are encouraged to register and book accommodations. Sponsorship levels ranging from Bronze to Diamond are available to companies to promote their organizations at the conference.
The document announces the 5th annual WASHEQ conference on Safety, Health, Environment and Quality in West Africa to be held in Accra, Ghana. It invites participants to present, exhibit and sponsor the event, which aims to build knowledge and strengthen safety promotion in West Africa. This year's theme is "Charge towards the future...Targeting zero together". The conference will feature keynote speakers and technical presentations on various SHEQ topics from a West African perspective. Sponsorship opportunities and requirements for speaker presentations, exhibition booths and advertising are also outlined. Logistical details including venue, dates, accommodation options and visa requirements for Ghana are provided.
The document summarizes the activities of the SHEQ Foundation in Ghana from 2011 to 2015. Some key activities included organizing annual WASHEQ conferences on occupational safety and health, launching a SHEQ passport training scheme, and conducting awareness campaigns in schools and the informal sector. Over the 5 years, the Foundation worked to promote best practices in health, safety, environment and quality across various industries in Ghana through conferences, training programs, and social media campaigns. It outlined strategic objectives for 2016-2020 which include increasing safety training, promoting industry best practices, engaging the informal sector, and building partnerships between organizations.
The 4th West African Safety, Health, Environment and Quality (WASHEQ) Conference was held in Lagos, Nigeria in December 2015. Representatives from government agencies and HSEQ professional organizations in Nigeria, Ghana, and Benin attended to discuss best practices in occupational safety, health, environment and quality. Fifteen speakers from the region presented on topics like improving safety culture, Kaizen, and environmental impact of urban mining. Participants agreed that collaboration between governments, organizations and HSEQ professionals is needed to improve safety accountability, legislation, and environmental sustainability in West Africa. The conference was deemed a success, and attendees agreed to meet in Ghana in 2016 for the 5th WASHEQ Conference.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
World Quality Day is celebrated annually on November 12th to recognize the importance and benefits of quality. It was established in 1989 by quality organizations from the US, Europe, and Japan. Quality is defined as meeting requirements and fulfilling customer needs. Implementing quality management practices such as planning, assurance, and control can lead to benefits like improved customer satisfaction, reduced costs, and organizational sustainability. Key quality documents include quality plans, manuals, inspection and test plans, checklists, and procedures.
This document discusses workplace hazards and safety. It defines a workplace and hazard, identifies 7 categories of common workplace hazards including accident, chemical, physical, ergonomic, biological, working conditions, and psychological hazards. It also discusses assessing hazards for young workers, identifying specific hazards employers must address, and providing an overview of health and safety risk management including hazard identification, risk assessment, implementing controls, and re-evaluating risks. Finally, it outlines some industries and sectors where safety and health professionals commonly work.
The document announces the 5th Edition of the WASHEQ Conference to be held from August 26th, 2016 at the La Palm Royal Beach Hotel in Accra, Ghana. The conference, organized by SHEQ Foundation and its Nigerian partner, aims to provide a platform for professionals in the fields of safety, health, environment and quality to network, learn best practices, and discuss challenges. Over the past conferences, over 1000 companies and 3000 people have participated. This year's theme is "Charge towards the future...Targeting zero together", reflecting the goal of ensuring zero workplace injuries. The conference will feature keynote speakers and technical presentations on various SHEQ topics. Sponsorship opportunities are available for organizations to promote their brands and
The document outlines information about the SHEQ Foundation, a non-profit organization established in Ghana in 2011 to promote safety, health, environment and quality across industries. It discusses the foundation's vision, mission and activities which include membership programs, SHEQ passports for basic training identification, an annual conference and exhibition called WASHEQ, and a company accreditation program. The goal is to increase awareness, reduce accidents and injuries, and recognize high performing organizations in safety culture.
This document discusses the importance of isolating hazardous energy sources before maintenance or repair work. It identifies several types of hazardous energy, including electrical, mechanical, chemical, thermal radiation, and pressure. Proper isolation is required when servicing equipment where parts could create a hazard, working on pipelines carrying hazardous chemicals, or working on electrical circuits with a risk of shock. Failure to isolate energy sources could result in injuries like electrocution, crushing, burns, or even death. The document stresses switching off and isolating all energy sources, as well as controlling stored energy through actions like blocking moving parts, before starting any maintenance work.
The document discusses foot safety and protection. It identifies common causes of foot problems like blisters, calluses and fungal infections. Potential foot hazards at work include impact injuries from falling objects, chemical or heat burns from spills, and compression injuries. It emphasizes selecting the proper safety shoes for the job tasks and environment, inspecting footwear for damage, and cleaning shoes after exposure to chemicals. Safety shoes are designed to protect the toes, feet and soles from various hazards like punctures, heat and electricity. Proper fitting and maintenance of footwear helps control hazards and protects feet.
The document discusses foot safety and protection in the workplace. It identifies common causes of foot problems like blisters, calluses and fungal infections that can result from long periods of standing, poorly fitted footwear, and sweaty feet. Potential foot hazards at work include impact injuries, burns and injuries from spills of liquids, compression from heavy machinery, and extremes of cold, heat and moisture. Proper footwear selection and care, including regular inspection and replacement of worn shoes, can help control these hazards. Safety shoes with steel toes, metatarsal guards and puncture resistant soles are recommended for different work tasks and environments.
Hard hats come in different types and classes to provide protection against head injuries from impacts, electric shocks, burns, and irritants. They resist penetration, absorb shocks, and lessen injuries. The hard hat suspension system acts as a shock absorber and some hats provide insulation against electric shocks. Hard hats should be inspected regularly and replaced according to maintenance guidelines or if damaged to ensure proper protection.
This document discusses computer workstation safety and ergonomics. It defines ergonomics as designing workstations, equipment, and tasks to fit the worker rather than fitting the worker to the job. It identifies potential risks like awkward positions and excessive force that can cause eye strain, muscle fatigue, and cumulative trauma disorders. It provides tips to address these issues, such as using adjustable furniture and monitors at the proper height, taking breaks, and alternating tasks to avoid overuse injuries. Administrative and engineering controls can help reduce ergonomic hazards at computer workstations.
Body protection is important to prevent injuries from workplace hazards and chemicals. Proper body PPE should cover exposed areas based on the specific hazards, such as vests, jackets, aprons, coveralls, or full body suits. Hazards include heat, impacts, cuts, chemicals, and infectious materials. The type of material used, such as paper, cotton, leather, or rubber, depends on protecting against chemicals, abrasions, heat, or physical dangers. Factors like resistance, comfort, and cleaning also determine the right protective clothing. Exposing skin can cause injuries like cuts, sunburn, and infections, so wearing proper body protection is essential for safety.
The document discusses ear safety and noise-induced hearing loss. It describes the parts of the ear and how noise damages hearing. Two key factors that determine noise hazard are intensity (loudness) measured in decibels and time of exposure. Noise destroys hearing gradually through repeated or prolonged exposures. Workplace noise from machinery, as well as recreational and environmental noises can all contribute to hearing damage. The document recommends various engineering controls and proper use of hearing protection to prevent noise-induced hearing loss.
The majority of back pain is caused by muscle or ligament strains or sprains from lifting improperly or repetitive tasks. While most back injuries heal, prevention is important to avoid recurrence. Proper lifting technique and ergonomics can help reduce back strain, such as keeping the back straight, lifting with legs, avoiding twisting, and using assistance for heavy loads. Potential back injuries from tasks should be assessed and addressed through engineering and administrative controls like automation, job rotation, or lifting aids.
- If exposed to enough asbestos, it will kill you as asbestos fibers are invisible and remain in the body for life, causing deadly diseases like asbestosis or mesothelioma.
- Asbestos materials are most dangerous when friable, meaning they can easily crumble and release asbestos fibers into the air.
- When working with or near asbestos, take precautions to prevent fibers from becoming airborne such as dampening materials, avoiding activities like sanding that cause fibers to break off, and using proper cleaning methods and equipment.
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2. What is Kaizen
• KAIZEN is a Japanese word which is a
combination of two words
• KAI – meaning CHANGE
• ZEN – meaning GOOD
3. What is Kaizen
• When used in the business sense and
applied to the workplace, kaizen refers to
activities that continuously improve all
functions and involve all employees from
the CEO to the assembly line workers.
4. History of Kaizen
• Kaizen was first implemented in several Japanese
businesses after the Second World War,
influenced in part by American business and
quality management teachers who visited the
country. It has since spread throughout the
world and is now being implemented in
environments outside of business and productivity.
• The Japan we know now was built on the Kaizen
philosophy and methodology along with other such
methodologies like Lean, TQM, etc
5. The Kaizen Advantage
• Kaizen provides for us a methodology to
facilitate small changes continuously in a
methodical fashion while engaging the
entire workforce or engaging the power of
our most important resource – Our People.
6. Kaikaku
• A quick mention of a similar concept called kaikaku.
Kaikaku (Japanese for "radical change") is a business
concept concerned with making fundamental and radical
changes to a production system, unlike Kaizen which is
focused on incremental minor changes.
7. Kaizen + Kaikaku = Blitz
• Typically kaizen and kaikaku which can both
be linked strongly to the Toyota System come
together in what Is called the Kaizen Blitz,
Burst or Event. A kaizen blitz, or rapid
improvement, is a focused activity on a
particular process or activity. The basic
concept is to identify and quickly remove
waste. Another approach is that of the kaizen
burst, a specific kaizen activity on a particular
process in the value stream.
8. The Standard Work elements of a Kaizen are:
Document
Reality
Start
Stages of the Kaizen
9. The Standard Work elements of a Kaizen are:
Document
Reality
Identify
Waste
Start
Stages of the Kaizen
10. The Standard Work elements of a Kaizen are:
Document
Reality
Plan
Countermeasures
Identify
Waste
Start
Stages of the Kaizen
11. The Standard Work elements of a Kaizen are:
Document
Reality
Plan
Countermeasures
Identify
Waste
Reality
Check
Start
Stages of the Kaizen
12. The Standard Work elements of a Kaizen are:
Document
Reality
Plan
Countermeasures
Identify
Waste
Reality
Check
Make Changes
Start
Stages of the Kaizen
13. The Standard Work elements of a Kaizen are:
Document
Reality
Plan
Countermeasures
Identify
Waste
Reality
Check
Make Changes Verify Change
Start
Stages of the Kaizen
14. The Standard Work elements of a Kaizen are:
Document
Reality
Plan
Countermeasures
Identify
Waste
Reality
Check
Make Changes Verify Change
Measure
Results
Start
Stages of the Kaizen
15. The Standard Work elements of a Kaizen are:
Document
Reality
Plan
Countermeasures
Identify
Waste
Reality
Check
Make Changes Verify Change
Measure
Results
Make this
the Standard
Start
Stages of the Kaizen
17. The Standard Work elements of a Kaizen are:
Document
Reality
Plan
Countermeasures
Identify
Waste
Reality
Check
Make Changes Verify Change
Measure
Results
Make this
the Standard
Celebrate
Do It
Again
Results:
A new way of work
Start
Stages of the Kaizen
18. Final Word
• HSEQ professionals are well positioned
with the current tools of our trade
alongside well proven and effective tools
as kaizen to make lasting changes in our
organizations and even beyond our
organization to reach the entire nation with
the message of continuous improvement
as this same tools have built nations and
they can build ours also.
21. a: Kristina Jade Center
70b, Olorunlogbon Street, Anthony Village, Lagos.
t: +234 909 1020 047, 090 1020 048. 09091020049
w: www.oakinterlink.com | e: info@oakinterlink.com
THANK YOU
22. Creating a culture of Personal
Accountability & compliance:
A tool for Improving Safety Culture
Presented
at the WASHEQ 2015 Conference ,
Lagos
Oyet Gogomary
5th December , 2015
23. The Right to Win 2012 2
Content
ACCOUNTABILITY:
WHAT WHY HOW Conclusion
24. The Right to Win 2012 3
OBJECTIVES:
Changing the way people work
( Safe Work Practice)
Inculcating Responsibility and
Accountability
( Stop Work Authority)
Working the new Model ( Be
courageous)
25. The Right to Win 2012 4
WHAT IS ACCOUNTABILITY?
“ Answering, which means providing an explanation or
justification for fulfillment of that responsibility.
“ Reporting on the results of that fulfillment and assuming
liability for those results.
Accountability is the obligation a
person, group, or organization
assumes for the fulfillment of a
responsibility. This obligation
includes:
26. The Right to Win 2012 5
What Is Safety Culture?
Is a term used to demonstrates "the attitudes, beliefs, perceptions and values
that employees share in relation to safety" (Cox and Cox,1991).
A set of beliefs, norms attitudes and social technical practices that are concerned
with minimizing exposure of individuals, within and beyond an organization to
conditions considered dangerous or injurious (Mohd Saidin and Abdul Hakin,
(2007b).
It describes the way we feel, act, think and make decisions in relation to safety.
27. The Right to Win 2012 6
Safety Culture
Developing safety culture
• ….. ‚means creating a culture
• of safety whereby the workers are constantly aware of hazards in the workplace, including the
ones that they create themselves. It becomes second nature to the employees to take steps to
improve safety‛ (Dilley and Kleiner, 1996)‛.
28. The Right to Win 2012 7
Principles of accountability
3.Requires reporting
2.Results oriented
4.Comes with
consequences
5.Improves performance
1.Relationship
29. The Right to Win 2012 8
Accountability Pyramid
ALL LEVELS ACT TOGETHER IN ANY ORGANIZATION
ME, Foundation: look to ME for
Personal results ;What can I do….
Within a working setting, both
Parties In a relationship
Drives organizational performance
How the company performed
Provide input to company’s outcome
Personal Accountability
Individual Accountability
Team
Accountability
Organizational
Accountability
Stakeholder
Accountability
All levels act together in any organization.
30. The Right to Win 2012 9
Why Personal Accountability & Compliance
Company’s poor performance in formal compliance with audits, procedures and guidelines.
Improve our business performance
Remind us of our responsibilities
Highlight on the consequences of lapses:
- Personnel safety at risk
through breaking the rules
- Financial and Asset loss - Reputation loss
- Over negative impact on business
performance and our vision to be the
partner of 1st choice (World Class
Company)
Dialogue and Engagement: Examples
of Personal Acct & Compliance failures
31. The Right to Win 2012 10
PA (Personal Accountability) drives Corporate Performance
ME
ME
ME
ME
ME
My
Team
Other Teams
Execute
responsibilities
My
Company
SBUs
GROUP
-Below target
-On target
-Above
-Outstanding
Impact on Me
32. The Right to Win 2012 11
EHS – Management System shall serve as the nerve centre
for information management and the bedrock for the required
attitudinal change in the Organization
Corrective Action & Improvement
Tactical
Strategic
Operational
Leadership & Commitment
Organisation, Responsibilities, Resources
Standards & Documents
Audit & Management
Review
Hazard & Effect
Management
CULTURE
The Bedrock of organisation’s Transformation
Policy & Strategic Objectives
Planning & Procedures
Implementation
Corrective Action
Monitoring
Operations
OPERATIONS CYCLE
33. The Right to Win 2012 12
Organizational Characteristics of a good safety
culture.
34. The Right to Win 2012 13
Organizational Characteristics of a good safety
culture.
35. The Right to Win 2012 14
A typical Organizational Model matrix.
36. The Right to Win 2012 15
Safety Culture Interaction Model
37. The Right to Win 2012 16
Strategic EHSSQ Thrust . . . Culture . . . a Key to Win
• Full Regulatory Management & Compliance
• Operational Risk Management
• Environmental & Community
• Innovation & New Product developed against an increased
EHSSQ depth
• EHSSQ as a Competitive Advantage for Oando Businesses
• Rolling out / Joint EHSSQ activities with business partners e.g.
Agip, NB etc
• Sustainable operations within EHSSQ driven
metrics(e.g. LTI, NM etc)
• People development; incident / NM reporting,
constant engagement etc
Growth
Return on
Capital
Risk Mgmt
Pathological Reactive Calculative Proactive Generative
INSTITUTE THE CULTURE
FRAMEWORK FOR RESULTS
Win stakeholders trust and
confidence
38. The Right to Win 2012 17
.
Organizational Culture
Purpose
Mission, goals, objectives, Roles,
responsibilities
Planning
Strategies, processes, Work
plans, controls
Evaluation & revision
Results management &
corrective actions
Execution
Do the work and deliver as promised
Organizational
Culture
The underlying
assumptions, beliefs
Values, Attitudes
and Expectations
shared by the
Members of an
organization ,
ACCOUNTABILITY MODEL
39. The Right to Win 2012 18
Accountability Model
Purpose
“ - Clear mission aligned with goals and
objectives exist.
“ - Objectives are relevant, integrated and
aligned with appropriate parties, e.g. Group,
SS (Shared Services) or other SBU’s or teams.
“ - Roles and responsibilities of parties in the
accountability relationship are clearly defined
and support achievement of objectives.
“ - Parties agree on the mandate, objective and
results expectations.
Planning
“ - Strategies and work plans, key business
activities (KBAs) to achieve objectives are
in place and are clearly communicated to
key stake holders of the system.
“ - Processes and method to execute plans
are efficient and cost effective
“ - Controls are in place to identify and
manage consequences and risks to
achieving objectives
“ - Resources are planned, balanced and
allocated to meet intended results
Execution
“ - Perform the work and
measure the progress;
Deliver as promised
“ - Ensures customers needs
are met
“ - Collect and analyze
performance data
Evaluation and revision
“ - Results management; Measurements and targets are in
place that serve to demonstrate results and provide direction
“ - Results reported are credible, timely, accurate and useful in
making execution decision
“ - Results are used to asses ongoing relevancy of the
programmes, objectives and strategies
“ - Parties in the accountability relationship strive for
continuous improvement in critically reviewing results,
managing risks and consequences- to determine what
corrective actions need to be taken to improve
performance… or to determine what rewards should be
given efficient and effective performance.
40. The Right to Win 2012 19
Consequence Management
You see it, you own it
Consequence
Management
You See it.
You own it !
Business
Execution
Outcome
•Improved
performance
•Realizing our
•Potential
•Efficient work force
Negative
Positive
“Build Capacity
“Discourage non conformance
“Improve systems
Guide decisions
Standards
Procedures
Guidelines
Policies
EHS Consequence
Mgt. Manual
Handbook objectives'
CEO
Award.
promotion when applicable
Letter of Commendation
Merit Increase/ Performance Bonus
Stock options
41. The Right to Win 2012 20
You see it, You own It
Were the actions
As intended
Were the results
intended
Sabotage or
Malevolent act
Final warning letter
NO Blame
error
System
Induced
violation
Reckless
violation
Dismissal
First warning letter
Coaching
Negligent
error
Training
required
Procedure
Clear and
workable?
Defective Training,
Selection,
experience
Verbal warning
Knowingly
Violating
procedures
Substitution
test
History of
violating
procedures?
No No No
Diminishing individual culpability
System
Produced
error
@ @
**
Increasing individual culpability
**Substitution test- Are you sure that when under the same circumstance at the time of the event, you would have acted differently?
@ Management responsibility is
correct root causes of system issues
YES
NO YES
YES NOYES
YES NO
YES
NO
YES
Consequence Management Decision Tree
For Managing Compliance and lack of Personal Accountability
42. The Right to Win 2012 21
Name: Benard Uwalaka DEPT: EHSQ
Role: Workshop Facilitator
Purpose Planning Execution Evaluation & Revision
Comfort & no harm to participants “Layout of room
“Location of exits
“Conveniences
“Fire emergency procedures
“Ground rules
“Room temp.
“Bb periods
“Eating
“Share information
“Test understanding
“Data with hazards & encourage
others to do the same
“Use posters as constant reminders
“Compliance to ground rules
“Feedback from participants
“No of incidents / Near Misses
“Use output of HIR’s to improve
future sessions.
My Example – with focus on EHS
43. The Right to Win 2012 22
Name: Dept.:
Job Title:
Purpose Planning Execution Evaluation
Develop one for yourself
44. The Right to Win 2012 23
Personal Accountability: (Compliance & Consequence Management)
Improved Performance
Realizing our Potential
Efficient work force
C
O
N
S
E
Q
.
M
G
T
Procedure & standards
Guidelines & Processes
Living the Company values
Doing what is right
Being responsible, disciplined
Attitudes & behaviors
Living your values
Doing what is right
Project delays, High costs
Reputation loss, Sanctions
Demoralized work force, Facilities at Risk
Personal Accountability Compliance
46. The Right to Win 2012 25
Changing the way people work.
“ Bring up positive and negative consequences regularly.
“ Share examples of the failures and success
Thinking about the consequences of failures
upfront :
“ Establishing and implementing a robust acknowledgement schemes.
“ Celebrate exemplary individuals and teams.
“ Point out areas of improvement to teams and individuals.
Entrenches good habits.
Some basic Principles:
“ People to report incidents, accidents, nearmisses, mistakes without fear.
“ People must be comfortable to Challenge the status quo.
“ People are held accountable and not blamed.
Encourages Trust/Openness.
47. The Right to Win 2012 26
Inculcating Responsibilities to major players:
“ Get Support to Provide required information.
“ Promote responsibility for colleagues.
“ Provide required support.
1. Letting the line/employees to know that it is their
duty:
“ Politely declining clear demarcation by offering help/advice and not taking responsibility.2. Firmly rejecting work that is passed on.
“ Delegating tasks to responsibility parties and held them accountable.
3. Transferring responsibility and accountability to
the line
48. The Right to Win 2012 27
Personal accountability starts with me
It cannot be delegated
It makes me more responsible
It is done because it is just the way to go
It deters blame
“ Starts with ‘what’ or ‘how’
“ Always has an ‘I’
“ Plus an action statement
“ What can I do to make a difference?
“ How can I help my customer better?
It asks the inwardly focused question
that
Finally….Your take away
51. EVERYONE is responsible for safety
From the lab technician to the cleaner to the managing director
• Nobody wants to be involved with a major accident
• Nobody wants to see their fellow coworkers injured or killed as a result of their work
• Nobody wants to see their jobs or business destroyed
EVERYONE IS RESPONSIBLE FOR SAFETY
2
52. TWO ASPECTS OF SAFETY
There are two aspects of safety
• Process Safety
• Personal Safety
Personal Safety:
Incidents that have the potential to injure
one person and generally occur due to
individual work habits.
Occupational incidents – slips/trips/falls,
struck-by incidents, physical strains,
electrocution.
Generally OHS are avoided by wearing
PPEs & following procedures.
An effective personal safety
management system DOES NOT
prevent major accidents events!
Process Safety:
Process safety hazards can give rise to major
accidents involving the release of potentially
flammable, reactive, explosive or toxic materials,
the release of energy (such as fires and explosions),
or both. These are events that have the potential to
lead to multiple fatalities and/or major
environmental damage. Process safety management
ensures there are Adequate Barriers to MAE’s.
53. PROCESS SAFETY VS PERSONAL SAFETY
4
Increasing Likelihood of Event
IncreasingConsequencesofEvent
Occupational Health
& Safety Risks
Major Accident
Hazard Risks
P
otential
Losses
increasing
Possible Escalation
Increasing Likelihood of Event
IncreasingConsequencesofEvent
Occupational Health
& Safety Risks
Major Accident
Hazard Risks
P
otential
Losses
increasing
Possible Escalation
PROCESS SAFETY PERSONAL SAFETY
55. PSM REGULATION FROM THE UK AND USA
6
Employee Participation
Training
Process Hazard Analysis
Mechanical Integrity
Process Safety Information
Operating Procedures
Hot Work Permit
Management Of Change
Pre Start-up Review
Emergency Planning &
Response
Incident Investigation
Contractors
Compliance Audits
Trade Secrets
OSHA 1910.119 (USA)
Platform Description
Reservoir Description
Management System
Policy
Organisation
Processes
Risk Assessment
Permit To Work
Management of Change
Performance Measurement
Audit & Review
Major Hazard Identification
Major Hazard Risk Assessment
Demonstration Of:
Prevention
Control
Mitigation
Evacuation Rescue & Recovery
Safety Case
SAFETY CASE (UK)
Policy
Organisation
Processes
Risk Assessment
Permit To Work
Management of Change
Performance Measurement
Audit & Review
Major Hazard Identification
Major Hazard Risk Assessment
Safety & Environment
Demonstration Of:
Prevention
Control
Mitigation
Emergency Response Plans
Onsite & Offsite
Safety Report
SEVESO II (COMAH) UK
Does this look familiar? How do these compare? Differences?
56. RISK MANAGEMENT PROCESS – SUMMARY
Risk Potential Matrix
New/ Major Facilities
Brownfield / Sites
Workgroup Non-Routine Activity
Routine Activity by
Individuals and Workgroups
Task Risk Assessment -Qualitative
Health Risk Assessment
Safety Cases, Hazard Registers, Site
Standards, Procedures, PTW
HSE Bulletins, Toolbox meetings
Risk Management Process
HAZARD IDENTIFICATION
[HAZOP][HAZID][LAYOUT REVIEW] [BOWTIE][ FMEA]
[HRA]
HAZARD ASSESSMENT
[[FRA][EETRA][QRA][ALARP][DO][LOPA]
HAZARD MITIGATION
[F&G][[IGNCONTROL][AFP][PFP][BLOWDOWN][FLARE]
[DOP]
Legislation & Regulations
International Codes & Standards,
Industry Standards, Company Standards
Sources of Information
Inspection checklists,
Induction handbooks,
Incident Report feedback,
Job Start meetings
QUANTITATIVE
QUALITATIVE
PROCESS SAFETY IMPLEMENTATION
7
57. Provide rapid and reliable indication of the occurrence of a hazardous event involving fire and/or
loss of containment of flammable or toxic inventories to :
• Emergency Shutdown (ESD 1) of affected Fire Zone
( on confirmed gas detection or fire detection )
• Initiate Alarms
• Trigger emergency isolation and
depressurisation of hydrocarbon inventories
• Initiate fire water deluge system
(fire, sometimes toxic or flammable gas)
• Initiate CO2 or INERGEN or FMC 200 fixed fire
extinguishing systems
• Trip power generation and electrical equipment
• Increase ventilation in enclosures
• Close dampers in HVAC air intakes
HAZARD MITIGATION – FIRE & GAS DETECTION 1
8
58. HAZARD MITIGATION – FIRE & GAS DETECTION 2
9
Types of detectors
• Smoke Detectors (Optical/ Ionisation)
• Heat Detectors ( FT/ RoR)
• Flame Detectors (UV/ UVIR/ IR/IR2/IR3)
• Hydrocarbon Gas Leak Detectors ( Line of sight , ultrasonic)
• Toxic Gas Detectors
• Open Path Gas leak Detectors
• VESDA
The use of fire and gas mapping to ensure coverage is adequate
59. HAZARD MITIGATION – FIRE PROTECTION 1
10
Active fire protection objectives are achieved by
reduction of the fire effects through:
•cooling of the hydrocarbon equipment
•shielding against radiation
•fire suppression
Active fire protection is activated:
•By Fire and Gas detection logic (automatically)
•manually (local and remote)
Active fire protection ( fire pumps, ringmain, deluge
valves and nozzles). Type of protection depends on
required duty – this may be to extinguish the fire,
control the fire or provide exposure protection.
Types include:
•water deluge
• foam
•water mist / steam
•dry powder
•inert gas (Inergen), CO2
60. 1 200
1 000
800
600
400
200
0
10
°C
minutes
20 30 40 50 60
Standard Fire Curves
Temperature vs. Time
Jet fire
Hydrocarbon fire
Cellulosic fire
Fire Barriers / Partitions between areas e.g. Process /
Non Process :
• Coatings on Bulkheads - For A / H / JF ( with wire
mesh )
• Prefabricated GRP Panels - For A / H / JF
• Prefabricated Panels with insulation - For A / H /
Not JF
Critical Structural Members / Risers / Flare Structure /
Supports
Intumescent or Cementious coatings - For H / JF ( with
wire mesh)
Risers / ESDV's / Equipment / Panels
GRP Cast Sections for risers and boxes for ESDV
Intumescent half shells
Penetrations :
Seals suitable
for For A / H / JF
Passive fire protection -Fireproofing to prevent failure of
structures and equipments. Coating applied to the wall of
vessel (mineral or organic-based).
Resist to flames and slow down heat transfer to the wall ( fire
walls, chartek, blast wall, fire blankets)
Design for blast – possible explosion overpressure
The duration of the required stability and integrity
A = 60 minutes
H = 120 minutes
J = J-class is not a standard fire rating. SEV specification
retains H capabilities of 120 minutes
HAZARD MITIGATION – FIRE PROTECTION 2
11
J 45/ H60, 0.3
bar Blast wall
61. HAZARD MITIGATION – EMERGENCY SHUTDOWN 1
12
In the event of a process upset that can lead to loss of containment or hydrocarbon leak we need to
shutdown the process unit and sometimes the platform immediately so the event does not escalate to other
areas of the Platform.
ESD0
Total Black-Out
ESD1-1
Emergency Shut-
Down
Fire Zone 1
SD2-1.1
Functional Unit Shut
Down
Unit 1.1
SD3-1.1.1
Individual Shut-Down
Equipment 1.1.1
SD3-1.1.k
Individual Shut-Down
Equipment 1.1.k...
SD2-1.j...
Functional Unit Shut
Down
Unit 1.j...
SD3-1.j.1
Individual Shut-Down
Equipment 1.j.1
SD3-1.j.k...
Individual Shut-Down
Equipment 1.j.k...
ESD1-i...
Emergency Shut-
Down
Fire Zone 2...
SD2-i.1
Functional Unit Shut
Down
Unit i.1
SD3-i.1.1
Individual Shut-Down
Equipment i.1.1
SD3-i.1.k...
Individual Shut-Down
Equipment i.1.k...
SD2-i.j
Functional Unit Shut
Down
Unit i.j...
SD3-i.j.1
Individual Shut-Down
Equipment i.j.1
SD3-i.j.k...
Individual Shut-Down
Equipment i.j.k...
62. HAZARD MITIGATION – OVERPRESSURE
13
Most of the plant is pressurised so what happens during an over pressure event. Design of relief disposal dependent on relief
requirements (e.g. fire, overpressure by gas , overfilling by liquid, reaction runaway).
Relief devices are installed and during an overpressure event they open and allow the gas to go to the flare
thus preventing over pressure of equipment. Process engineers have to size these devices for the
equipment they are protecting.
A flare or vent system consists of:
• Relieving devices in the Process systems
(PSV, BDV, Bursting discs,…)
•Headers for collection of relieved effluents
•Knock out (KO) Drum to segregate gas and
liquid phases
•Sealing devices to prevent air ingress (purge
gas, seals) or Designed to
•sustain internal explosion (15 barg as a
result of internal generic study)
•Disposal devices for the gas and liquid
(Flare tip, liquid burners, burn pit,…)
63. Function Of Drainage Systems
SAFETY
• Minimise uncontrolled spillage
• Minimise the risk of ignition (evacuation of flammable liquids away from ignition sources)
• Prevent escalation of a fire across the installation (containment and evacuation of flammable liquids)
ENVIRONMENT
• Minimise direct discharge of polluted streams by channelling to appropriate treatment units
Key Features For Safety Of Drainage
• Architecture of network to prevent cross-contamination
• Gas seals and fire breaks to prevent migration
Closed Drains Are Connected To:
• Hydrocarbon equipment under PRESSURE
• Equipment handling TOXIC fluids (intentional release to atmosphere not acceptable)
Open drains are ATMOSPHERIC systems
HAZARD MITIGATION – DRAINAGE
14
64. HAZARD MITIGATION – IGNITION CONTROL 1
15
Due to the flammable nature of oil and gas ignition control is very important because if there
is no ignition source there will be no explosion or fires.
Precautions:
> Avoiding flammable substances (replacement technologies)
> Inerting (addition of nitrogen, carbon dioxide etc.)
> Limitation of the concentration by means of ventilation
Ignition sources identification:
Apparatus which, separately or jointly, are intended for the
generation, conversion of energy capable of causing an
explosion through their own potential sources of ignition
Measures to limit the effect of explosions to a safe degree:
> Explosion pressure resistant construction
> Explosion relief devices
> Explosion suppression by means of extinguishers, deluge, etc
65. Hazardous Area Classification
Zone 0.
In which ignitable concentrations of flammable gases or vapours are present continuously, or in
which ignitable concentrations of flammable gases or vapours are present for long periods of
time.
• Zone 1.
In which ignitable concentrations of flammable gases or vapours are likely to exist under
normal operating conditions. (for a full definition refer to API RP 505).
• Zone 2.
In which ignitable concentrations of flammable gases or vapours are not likely to occur in
normal operation, and if they do occur will exist only for a short period (for a full definition
refer to API RP 505).
Reduce to an acceptable level the probability of coincidence of a flammable atmosphere and
an ignition source, by means of:
• Segregation of hydrocarbon sources and ignition sources,
•Selection of equipment with the potential to cause ignition:
HAZARD MITIGATION – HAZ. AREA CLASSIF.
16
66. HVAC unit usually is placed between the
helideck and the roof of the quarters for
offshore units.
The living quarters and electrical switch
rooms also requires a ventilation system , in
the event of a gas release or fire the HVAC
damper shut off preventing gas ingress.
Note normally you will have fire and gas
detectors at HVAC inlets to detect gas and
shutdown damper especially if HVAC inlet is
in close proximity to the process area.
HAZARD MITIGATION – HVAC & VENTILATION 1
17
67. TECHNICAL INTEGRITY
18
8 Dimensions of Integrity Monitoring
Shutdown
Systems
Risk Control Dimensions
Hydrocarbon
Leak
Safe
Operation
Major
Accident
H
A
Z
A
R
D
S
Prevention Barrier
• Mech
Integrity
• Ignition
Control
• Fire & Blast
walls location
Plant
Design
A
Plant
Design
A
• Thickness
m’ment
• PM checks
Equip. online
•Condition
monitoring
Inspection
and
Maintenance
B
Inspection &
Maintenance
B
• Defined &
understood
scope of
work
• Hazards
identified,
risk assessed
& Controls
in place
• Work
authorised
Permit to
work
C
Permit to
Work
C
• Risk
assessment
for potential
impacts
• Authorised
management of
change
• Case to
operate
Plant change
management
D
Plant Change
Management
D
• Standard’sd
Operating
Procedures
• Periodical
review done
• Temporary
procedures
for changed
situations risk
assessed.
Operational
Procedures
E
Operations
Proedures
E
• Role specific
competency
criteria for
process safety
• Periodic inputs
for updating
• Periodic
assessment
Staff
Competence
F
Staff
Competence
F
• Fire & Gas
alarms
• Routine
monit’ng
of alarms / trips
• Defined
procedure
for
management
of inhibits /
overrides
Alarms &
Instruments
G
Alarms &
Instruments
G
• Periodic
testing of ESD /
trips and
emergency
systems
• Periodic Mock
drills of ERP
• Emergency
procedures
updated
Emergency
arrangements
H
Emergency
Arrangements
H
Mitigation Barrier
C
O
N
S
E
Q
U
E
N
C
E
S
• Each Barrier is important
• Concurrent failure in barriers can result in Near Miss or MAE
• Significant Failing in just one critical barrier sometimes is sufficient to cause incident
• Continuous monitoring & testing of Barriers is needed through suitable tools
Technical Integrity (TI) is all about management of SCE ( HAZARD MITIGATION
MEASURES)
68. ESTABLISH DESIGN INTEGRITY
19
Technical Integrity Management
Hazid Hazop
Studies
PERFORMANCE
STANDARDS
SMS and
Procedures
Operations Safety Case
Work
Orders
Risk Based
Inspection /
Reliability
Centred
Maintenance
Major Health Hazards and
Major Accident Events
Hazard
Register
All HSE
Hazards
Formal Safety
Studies
SAP
Integrity
Reports
MAXIM
O
Project Phase Establish Integrity by identifying MAE, SCE ( Safety
Critical Elements) producing Performance Standards(PS) all
contributing to the establishment of Technical Integrity (TI).
In the operation phase, safeguard integrity by maintaining
equipment, reviewing, verifying and assuring integrity using
performance standards, corrective action should be closed out
appropriately all leading to maintaining TI.
MAJOR ACCIDENT EVENTS
(MAE)
Establish Design Integrity and Safeguard it during Operations
69. INHERENT SAFETY
20
THE BASICS
•Fewer hazards
•Fewer causes
•Reduced severity
•Fewer consequences
1 . Minimise – use smaller
quantities of hazardous substances
2 . Substitute – replace a material with a less hazardous
substance
3 . Moderate – use a less hazardous
condition, a less hazardous form of a
material, or facilities that minimise the
impact of a hazardous material or energy
4 . Simplify – design facilities that eliminate unnecessary complexity
and make operating errors less likely and that are more forgiving of errors
which are made
bargbarg
Gas Hot Oil
Gas
Hot
Water
But are design should be Inherently Safe in the first place
70. INHERENT SAFETY RISK REDUCTION MEASURES
21
Physical protection
– Safety valves to flare
– Rupture disks to flare
– Vacuum breakers
– Blowdown systems
Reduction of Leak
Frequencies
– Enhanced inspection plan
(mechanical integrity)
– Full containment design
– Corrosion allowance
– Corrosion risk
management
– Safety Critical Procedures
(with high reliability level
in execution)
Process Design
– Alternative chemical process (chemicals
used, …)
– Reduction of operating pressure
– Reduction of operating temperature
– Reduction of area congestion
– Selection of construction materials
– Some critical cooling systems
Automatic action SIS
– Interlocks independent from DCS
• PCV to flare
• Heat cutout interlock
• Feed cutout interlock
– UPS systems
– Emergency power generator
– HIPPS
Limitation of Released Quantity
– Reduction of product inventory
– Remote operated isolation valves (ESD
system)
– Blowdown system
– Flow orifices
– Excess flow valves
Mitigating & Protective measures
– Diking
– Water curtains
– AFP (Sprinkler/deluge systems)
– Foam application systems
– Restricting flow orifices
– Excess flow valves
– PFP(Blast/fire resisting structures blast/fire
walls, reinforced control rooms)
– Control of ignition sources
– Emergency shutdown systems
– Containment systems (containment inside
building)
– Flange protection
– Devices influencing the direction of leaks.
– Explosion suppression systems
– Inhibitor or killing agent injection systems
– Detection systems (gas, liquid, smoke,
fire,...) with operator intervention
71. DRIVING CHANGE THROUGH
“MOTIVATED” ACTION
West African Safety,
Health, Environment and
Quality Conference
WASHEQ
Powered By:
Emmanuel George
72. Presentation Structure
»Part 1 – Reality Check
•Why this State of Affairs
»Part 2 – Pathway to Performance
Improvement
•Providing the Motivation to Act
74. Background
Today’s modern businesses and Industrial organizations
recognize the fact that a system without adequate
Health, safety and environment framework will surely
leads to heightened occupational and health hazards.
In recent times, the paradigm shift is now towards
improving the performance of the HSE frameworks
already in place and measuring its effectiveness using
international standard indicators
75. ...And Yet...
“337 million workplace accidents each year.
2.3 million deaths occur on the
average every year.
making it 6,300 deaths per
day, across the globe.”
– International Labour Organization
76. # FACT
...“No Organisation, Agency,
Employer, employee etc….sets
out to “deliberately” cause harm
to persons, assets or
environment”
77. In Recent Times...
There have been notable workplace accidents mentioned
in the national dailies:
I. IMPCO Company Limited where a 21-year-old machine
operator, Happiness Okon, was killed by a plastic molding
machine
II. Two workers died in Cadbury when an accident happened
as the boiler was being operated, killing two casual workers
and injuring many others.
III. Hongxing Steel Company on allegation of maltreatment and
death of employees, recorded in the company recently.
78. What Exactly is Wrong?
Consider the 3 Es
Error (Human) – Over 80%
Equipment (Failure) – Less than 20%
Environment (Natural) – About 10%
Consider
Unsafe Act (Human) – 90%
Unsafe Condition – 10%
Answer = HUMAN
79. What Is Wrong With HUMAN - Imperfection
Ignorance/Knowledge/Skill – 10%
Attitude (Poor) – 70%
Deliberate (Refusal to Yield) – 20%
81. To Do List………..
Ignorance/Knowledge/Skill – Awareness/Education/Training
Attitude – Motivate (Apply All of the Above…...and Much
More)
Deliberate (Refusal to Yield) – Discipline
83. Professionalism
Build Structure – Structure informs behavior;
Newton’s Law of Motion
Be Innovative
Learn New Ways to Say and Do Old Things
Utilize Tools Effectively
Every Profession Has its Register
84. Improved Interface
Which Works Best:
• Collaboration or antagonism
• To Coax or by coercion?
• Encouragement or Criticism
89. CHANGE: An Effective Health and
Safety Application
Presented By:
Ehi Iden
WASHEQ 2015 Regional Conference
90. Change in its self!
• An act or process through which something becomes
different or done differently.
• Sunday, Sept 13th 1967, Sweden changed from driving
on the left hand to driving on the right side.
• All vehicles had to STOP at 4.50pm, then carefully
CHANGE to the other side and remained there till
5.00pm.
• Road crew needed time to reconfigure the road
intersections
91. The Ages of Evolution – Hovden 1998
The First Age: Technological Age
The Second Age: Organisational Measures
The Third Age: Culture and Human Behaviour
92. Hovden Theory of 1998
• Since the late 1980’s we live in what Hale and
Hovden (1998) called the ‘third age of safety’
where the focus is no longer only on
technological (the first age) or organizational
measures (the second age) but also takes
account of culture and human behaviour (the
third age).
• In the age we are in, Safety Culture is the
principal thing and it must start from the top.
93. Emerging OHS Risks
• An ‘emerging OHS risk’ is often defined as any
occupational risk that is both new and increasing. And
by this we mean:
a. The risk was previously unknown and is caused by new
processes, new technologies, new types of workplaces,
or social or organisational change
b. A long standing issue is newly considered to be a risk
due to changes in social or public perceptions
c. New scientific knowledge allows a long standing issue
to be identified as a risk
94. Mutations and Transmutations
• As the work environment changes very fast,
new risks also come in very fast with these
changes, the need for a whole new approach to
management of these risks is crucial.
• We live in an INNOVATIVE world, work in
INNOVATIVE workplaces
• “Every improvement requires change and every
change definitely has its own risks”
97. Overcoming Internal Resistance
Give people something to
believe in!
Give people someone to
believe in!
Give people someone who
believes in them!
Developing effective leadership begins with….
101. Safety Culture
• A safety culture is characterised by a collective mindfulness that
can be achieved only when there is mutual respect among team
members and an absence of fear and intimidation.
• The key components include:
I. Collective Mindfulness: We are aware things can go wrong, we
are fallible, errors could happen and we are mindful of all that
and ready to tackle it without regard to rank or status.
II. Accountability: Accepting responsibility for making the
workplace safer. Report errors, near misses or any safety
concern.
III. Empowerment and engagement: Makes employees feel safe to
voice out their concern about safety issues, and makes them
take charge of the safety of not just themselves but colleagues
alike.
102. Creating a Safety Culture
• Workplaces suffer today because of the error
management in our past culture
• We focused on blaming and punishing the employees
rather than taking system’s responsibility
• There was little or no emphasis on how we can learn
from our errors or incidence, no transparency and we
could not own up to what happened.
• We ended up creating a punitive work environment that
shuts everyone up
103. Safety culture or an enforcement environment?
• Now we have a safety enforcement environment .
When what we really needed was a safety culture!
• Safety enforcement environment looks like this
"Here comes the boss, better put on your safety
glasses."
• But your goal is for the worker to say, "This could
expose my eyes to injury. I'll put on my safety
glasses.“ This is Safety Culture and this is the
desired change.
104. When blame game hurts the system
• Blame game limits learning from errors because the
incident was never discussed
• It increases likelihood that the error will reoccur. This is
because other colleagues were not able to benefit or
learn from the problem we have had.
• It may drive away self-reporting of adverse events
• It could create a vicious cycle that decreases learning
“The more we blame, the more employees stop talking
The quieter employees are, the less we learn
The less we learn, the less we improve
The less we improve, the more at risk workplaces are”
106. Outcome of the blame & punishment
• 50 years old nurse with 25 years at Seattle Children’s hospital
• Mistakenly dispensed 1.4 grams of calcium chloride — instead of
the correct dose of 140 milligram for an 8 months old child in
Sept 14 2009.
• “She reported the case and owned up to be responsible”
• After the infant’s death, Kim was placed on administrative leave
and soon dismissed in weeks following
• Her practising license withdrawn, she cried for 2 weeks not
because of her license but that she killed a child
• Kim Hiatt eventually committed suicide on April 3, 2010
• Hiatt’s dismissal — and her death — raise larger questions about
the impact of errors on providers, the so-called “second victims”
of medical mistakes. That’s a phrase coined a decade ago by Dr.
Albert Wu, a professor of health policy and management at the
Johns Hopkins Bloomberg School of Public Health
107. Some quotes out of this
• “I messed up,” Kim wrote. “I’ve been giving CaCI [calcium chloride] for
years. I was talking to someone while drawing it up. Miscalculated in my
head the correct mls according to the mg/ml. First medical error in 25
yrs. of working here.
• After the incident, Hiatt "was a wreck,” recalled Julie Stenger, 39, of
Seattle, a critical care nurse who worked with Hiatt at the hospital. “No
one needed to punish Kim. She was doing a good job of that herself.”
• “When she lost this job, it wasn’t just the job she lost, it was her
future.” Kim’s mum
• “She was in such anguish,” Crum says. “She ran out of coping skills.”
• “Punitive actions are actually counterproductive. Everything in the
literature points to that not being the right step to take,” Watkins said.
“Nurses in that unit or hospital will not report things. There’s this
heightened awareness: It could be me.”
• “I thought it was sending the exact wrong message: If you make a
mistake, you better keep your mouth shut about it.” Kim’s colleague
108. In conclusion
Change is not necessarily what you tell us, it is
what we see
The risk in workplaces are mutating, health and
safety management systems must change at a
much faster pace
In every change we effect, processes and procedure
must reflect same changes
Remember, change in itself is also a process
110. Advocacy and Attitudinal Change
Essential for Sustainable Consumption
and Production
Presented at the
West African Safety, Health, Environment &
Safety Conference
Lagos, Nigeria
B Y EUGENE ITUA, P h . D
N I G E R I A C H A I R M A N
Nigeria Branch: 17, Akingbola Street,
Olayiwola Street, Oregun Alausa Village, Lagos.
Tel: 08090753363. Email:iirsmnigeria@gmail.Com
UK (HQ): Suite 7a 77 Fulham Palace
Road, London, W6 8JA, United
Kingdom
Tel: +44 (0)20 8741 9100, Fax: +44
(0)20 8741 1349, Email:
info@iirsm.org, www.iirsm.org
111. Introduction
The well-being of humanity and the environment
ultimately depends upon the responsible
management of the planet’s natural resources,
yet, evidence is building that people are consuming far more
natural resources than what the planet can sustainably
provide.
Many of the Earth’s ecosystems are nearing critical
tipping points of depletion or irreversible change,
pushed by high population growth and economic
development.
112. The Challenge
The science showing that humanity's current
lifestyles are unsustainable is overwhelming.
“By 2050, if current consumption and
production patterns remain the same and
with a rising population expected to reach
9.6 billion, we will need three planets to
sustain our ways of living and
consumption.
http://www.unep.org/newscentre
118. The Opportunity We Have
We all have the opportunity to realize the
responsibility to care for the Earth and to
become agents of change.
move towards resource efficient and sustainable lifestyles
which bring better quality of life for all.
Although individual decisions may seem small in the
face of global threats and trends, when 7 billion
people join forces in common purpose, we can make
a tremendous difference.
119. Setting the Stage
In 1992, Sustainable
development was enshrined at
the Earth Summit in Rio de
Janeiro (Brazil)
Then the international
community also adopted
Agenda 21, a global plan of
action for sustainable
development.
An overarching objective
within this agenda was the
promotion of Sustainable
Consumption and Production
(SCP)”, which was reconfirmed
in the recent Rio + 20 Summit
in 2012.
120. It was recognized that fundamental changes in the
way societies produce and consume are
indispensable for achieving global sustainable
development.
It called for all countries to
promote sustainable consumption and production patterns,
with the developed countries taking the lead and
with all countries benefiting from the process, taking into
account the Rio principles, including, inter alia, the principle
of common but differentiated responsibilities as set out in
Principle 7 of the Rio Declaration on Environment and
Development.
Mobilising for Action, cont’d
121. What is Sustainable Consumption and Production
(SCP)
“The use of services and related
products, which respond to basic needs
and bring a better quality of life while
minimizing the use of natural
resources and toxic materials as well
as the emissions of waste and
pollutants over the life cycle of the
service or product so as not to
jeopardize the needs of further
generations"
(Oslosymposium,1994).
126. Typical Drivers needed to Address Today’s Priorities
Workstudio(2013):CollaborationforSustainableLifestylesthroughBusinessandSocial
Innovation,Multi-stakeholderworkstudio,4-5November2013,Berlin,Germany
127. Typical Drivers needed to Address Today’s Priorities, Cont’d
Policy instruments, such as legislation and other legal measures are necessary to address
the challenge of education and skills development as well as the optimal use of resources.
Policy instruments are also important to ensure effective governance and urban-rural
development.
Economic drivers, represented by sustainable business models, and transparent and
efficient supply chains, aim to promote sustainable energy generation and efficient
resource use.
Economic drivers also play a very important role in the development and provision of
education and skills training opportunities.
Social innovation and behavioural change are the social drivers considered as highest
priority to address nutrition issues, local food production, community activities such as
seasonal cooking and even the development of new businesses aimed at promoting
healthier ways of living.
Urban and rural development and resource consumption are the other two areas for
which socially-driven actions were seen as necessary;
Technology drivers were seen as having an important role in the development of mobility
solutions and communication-related improvements.
Technology was also seen as relevant to the optimal use of resources and, to a smaller
degree, to facilitate effective governance systems
132. Advocacy and Attitudinal Change
We need to advocate the principle of SCP
Advocacy here is active promotion of the SCP principle
Advocacy involves getting government, business, schools,
or in indeed everyone to correct the harmful situation we
have created that is affecting mankind.
We need to Change our attitude to imbibe the principle of
SCP
Attitude here means mental dispositions that make us
change our “Soft” Values.
Attitude that enables us to see sustainable lifestyle as a
new status symbol (an aspiration) that can be fulfilled
easily
133. Changing Our “Soft” Values
Soft values are norms, habits, traditions and
perceptions that build people’s identity and lie in
large part behind the choices they make.
.
Further, given the appropriate infrastructure, information,
economic incentives and internalization of environmental
costs, lifestyle changes in favour of sustainable living can
become the dominant social trend.
It is the role of the media and educators to design easy and
engaging narratives and messages that promote a sustainable
lifestyle.
135. What is my Consumption Pattern?, Cont’d
We must shift our consumption patterns
towards goods that use less energy, water
and other resources, and by wasting less
food.”
137. Create Your Own Personal Ecological Oasis –
Build More than A Home
Home is where you simply eat and sleep
Home can also be where you find ways to utilize
the space you have in a way that has the least
impact on your community and, ultimately, the
planet.
Even the tiniest of balconies can be converted
into an edible garden and compost bins come in a
multitude of sizes, ranging from full-size to, yes
even apartment-size.
YOUR ACTION
139. Action, cont’d
Although individual decisions may seem small in the
face of global threats and trends, when 7 billion
people join forces in common purpose, we can make
a tremendous difference.
We can do this by shifting our consumption patterns
towards goods that use less energy, water and other
resources, and by wasting less food.”
143. Conclusion
There are many better ways for us to solve one of the big global challenges.
Every Action, your little action, Counts
Remember,
“Many people out there are starving”
recognise access to food as a basic right for everyone -
144. Conclusion, Cont’d
Let us take a moment to question how we
live and how it impacts the planet.
Yes, let us evaluate our consumption
habits: how we shop, eat and travel.
148. Objectif général
◦ Promouvoir la sécurité, la santé au travail, la qualité
et l’environnement dans la sous région ouest-
africaine
Objectifs spécifiques
◦ Faire connaître la République du Bénin
◦ Partager avec les professionnels de la SST de la
sous région l’expérience béninoise en la matière
◦ Mieux connaitre les normes appliquées dans les
pays anglophones de la sous région
149. Introduction
Brève présentation de la République du Bénin
Etat des lieux de la SST
Cadre institutionnel de la SST
Cadre légal de la SST
Perspectives
150. L’Homme, principal acteur du développement, à
travers ses activités, transforme la matière en
biens de service et de consommation.
Le travail est une source de richesse et de
développement par laquelle l’Homme arrive à
satisfaire ses nombreux besoins.
Pour pérenniser cette source de revenu, l’Homme
au travail lutte pour l’accroissement de la
productivité, gage du bien-être physique, mental
et social tant souhaité par tous.
151. Chaque jour, il est mis sur le marché des
milliers de produits chimiques.
Les machines, les outils et autres produits
chimiques et biologiques représentent pour
l’Homme au travail des facteurs de risques
pouvant agir ou non sur sa santé et sur
environnement.
152. La République du Bénin,
a une superficie de
114.763 Km2.
La population s’accroît à
un rythme annuel de
3,23 pour cent. La
population en 2012 est
estimée à environ
10.320.000 habitants.
Le territoire est découpé
en douze départements
et 77 communes.
153. Environ 70 % de la
population vivent en
zone rurale.
L’exode rural est un
facteur démographique
important.
L’agriculture (base
essentielle de
l’économie béninoise)
occupe 43 % de la
population active avec
une contribution de 36
% au Produit Intérieur
Brut.
154. Le secteur industriel est très peu développé. Il
représente à peine 13 % du PIB, et occupe un
peu moins de 13 % de la population active.
Le secteur tertiaire repose essentiellement sur
les services et occupe 40% de la population
active, avec une contribution de 50 % dans la
formation du Produit Intérieur Brut.
Le secteur non structuré contribue pour près
de 15% à la formation du PIB et connait un
taux de croissance annuel de 7 %.
155. La tutelle de la sécurité et santé au travail est
assurée par le Ministère chargé du Travail.
Les principes fondamentaux de son exercice sont
contenus dans la loi n° 98-004 du 27 janvier
1998 portant Code du travail en République du
Bénin et ses textes d’application en matière de
sécurité et de santé au travail.
Son champ d’application ne concerne que les
travailleurs des secteurs privé et parapublic régis
par ce code.
D’autres structures étatiques et non
gouvernementales interviennent à travers des
programmes sectoriels.
156. Les multiples actions ont eu, pendant
longtemps, un impact limité sur la promotion
de la sécurité et santé au travail :
◦ séminaires, formation, actualisation et prise de
textes réglementaires ;
◦ émissions radiodiffusées, productions de supports
de sensibilisation en sécurité et santé au travail ;
◦ mise en place des Comités d’Hygiène et de Sécurité
(CHS) ;
◦ visites d’inspection, etc.
157. LES INDICATEURS DE SANTÉ AU TRAVAIL
◦ Les statistiques sur les accidents du travail et les
maladies professionnelles, en République du Bénin,
sont élaborées par la Caisse Nationale de Sécurité
Sociale (CNSS).
◦ Actuellement, ces données ne reflètent pas la
réalité (sous déclaration des accidents du travail et
des maladies professionnelles).
◦ Au Bénin, la Caisse Nationale de Sécurité Sociale
enregistre en moyenne 700 accidents du travail par
an dont une dizaine de cas mortels.
158. ◦ Les données statistiques sur les maladies
professionnelles indiquent que seulement 16 cas
sont déclarés et pris en charge par le régime de
sécurité sociale en vigueur.
Cette situation pourrait s’expliquer par :
le sous-diagnostic des pathologies professionnelles ;
l’insuffisance des dispositifs devant y conduire.
◦ Les autres indicateurs de santé au travail tels que
les taux de fréquence et de gravité des accidents du
travail, le nombre de journées de travail perdues
par branche d’activité ne sont pas toujours
disponibles.
159. Le cadre institutionnel
◦ Les structures relevant du Ministère chargé du
Travail
La Direction Générale du Travail
Les Inspections du Travail
La Direction de la Santé au Travail
La Caisse Nationale de Sécurité Sociale (CNSS)
160. ◦ Les structures d’appui à travers des programmes
sectoriels
La Direction Générale des Mines
L’Office Béninois de Recherches Géologiques et
Minières (OBRGM)
Le Service de Protection des Végétaux (SPV)
La Direction de l’Environnement
Le Centre National de Sécurité Routière (CNSR)
Le Groupement National des Sapeurs Pompiers
La Direction de la Prévention et de la Protection Civile
La Direction de l a Marine Marchande
161. ◦ Les Associations de Professionnels en Sécurité et
Santé au Travail
L’Association Béninoise de Sécurité et Santé au Travail
et Environnement (ASBESSTE)
L’Association Béninoise des Infirmières et Infirmiers en
Santé au Travail (ABIIST)
L’Association des Médecins Spécialistes en Santé au
Travail (AMESST).
162. Le cadre juridique
◦ La sécurité et la santé au travail au Bénin sont
régies par :
des normes internationales ;
des textes législatifs et réglementaires.
◦ Les secteurs concernés sont :
Le monde du travail en général ;
Le monde rural agricole ;
Le secteur maritime ;
Les mines et carrières ;
La pêche etc.
163. Insuffisance des ressources humaines qualifiées en
matière de sécurité et de santé au travail ;
Manque de coordination entre les différentes
structures impliquées dans le système de sécurité et
santé au travail ;
Non prise en compte des acteurs des secteurs
artisanal, rural et de la fonction publique, sans
oublier les travailleurs des collectivités locales en
matière de sécurité et de santé au travail ;
Mauvaise couverture des entreprises en matière de
sécurité et santé au travail ;
Non application des textes législatifs et
réglementaires en matière de sécurité et santé au
travail.
164. Le renforcement du cadre institutionnel implique
de facto un développement des ressources
humaines :
◦ la formation et la spécialisation des médecins, des
inspecteurs du travail, des techniciens de prévention de
la Caisse Nationale de Sécurité Sociale et des infirmiers
(ères) des entreprises en sécurité et santé au travail ;
◦ la formation d’ingénieurs de sécurité, d’hygiénistes du
travail et d’Ergonomes, des environnementalistes en
gestion des risques et pollutions ;
◦ l’élaboration d’un programme d’éducation ouvrière pour
les travailleurs et les organisations syndicales ;
◦ l’élaboration d’un programme de formation des
employeurs en sécurité et santé au travail.
165. Le renforcement du cadre législatif et
réglementaire implique :
Le recensement et l’analyse des textes existants
en matière de sécurité et de santé au travail ;
Actualisation et adaptation des textes législatifs
et réglementaires à la nouvelle orientation en
associant tous les acteurs de la prévention des
risques professionnels ;
Diffusion à une large échelle des normes
internationales concernant la sécurité et la santé
au travail.
166. Cette conférence qui regroupe des
professionnels de sécurité et de santé au
travail est une opportunité à saisir pour :
◦ une intégration et une orientation vers
l’harmonisation des normes en matière de SST QE ;
◦ Une normalisation sous régionale répondant aux
réalités africaine.
167. Merci pour votre bienveillante attention
Pleins succès aux travaux de cette conférence
168. SEE IT, OWN IT:
The trajectory to a sustainable society
Julius A. Akpong
169. OUTLINE
• Introduction
• On the streets of West Africa
• Driving Change; creating value
• The dwarf of a solution
• Areas of advocacy
• Passionate Advocacy
• Opportunities in coveralls
• Final thoughts
170. Introduction
• This is a call for innovation and passionate
involvement in the delivery of advocacy by
safety professionals towards a sustainable
society in West Africa.
• It is an open invitation to everyone to
understand the seriousness of the safety
problem and begin individually and collectively
to take action.
171. Ghana
The Motor Traffic and Transport Unit (MTTU) of the Ghana Police
Service has said it recorded about 2,330 fatalities and 13,572 road crashes
nationwide in 2011.
In all 19,530 vehicles were involved in the crashes recorded. They
included commercial vehicles, private motor vehicles and motor cycles.
172.
173. TOGO
Road Traffic Accidents Deaths in Togo reached 1,052. WHO May 2014.
The traffic accidents are so numerous in Lome and generally in Togo, we stopped
counting.
Reckless drivers, excessive speed, bad roads are an explosive cocktail.
174. Mali
Bamako, Mali - Some
536 people died in 6,090
accidents reported in
Mali in 2012.
Mrs Assa Sylla, Director
of the Malian National
Road Safety Agency
(ANASER), announced
at a conference.
Apart from the Radison
Blu incident lately.
175. Lagos, Nigeria
The Federal
Road Safety
Commission
(FRSC) said
1,903
children had
died in road
accidents in
Nigeria
between
2010 and
2014.
189. Final thoughts
• There is no embargo on creative association for
worthy causes;
• In Ebola, West Africans showed that they love
life, The reality of the accident situation has not
been very well established.
• Let there be a more widespread advocacy
across the region, seeing that we share a
common problem, lets unite against it in the
most professional ways possible.
191. LABOUR SAFETY & HEALTH BILL (LSHB)
2012 – A BETTER ALTERNATIVE FOR
THE EMPLOYER?
PRESENTED BY: TITILOLA HAMEED (PHD)
SIIRSM, MIOSH
192. LABOUR SAFETY AND HEALTH BILL – A BETTER
ALTERNATIVE FOR THE EMPLOYER?
• LSHB - A RESPONSE TO THE NEED FOR REFORMATION OF OSH LAWS
• THE FACTORIES ACT IS THE MAJOR OSH ACT IN NIGERIA
• IN EXISTENCE FOR ALMOST THREE DECADES – A RELIC OF
COLONISATION
• PROVISION ARE PRESCRIPTIVE IN NATURE
193. LABOUR SAFETY AND HEALTH BILL – A BETTER
ALTERNATIVE FOR THE EMPLOYER?
• THE SCOPE OF ITS APPLICATION IS QUITE UNCLEAR
• “… TO PROVIDE FOR FACTORY WORKERS AND A WIDER SPECTRUM OF
WORKERS …BUT FOR WHOM NO PROVISIONS HAD BEEN MADE”
• CF WITH ITS SECTION 87 THAT PROVIDES FOR 10 OR MORE PEOPLE IN A
WORKPLACE.
• HAS BECOME OBSOLETE IN THE LIGHT OF INCREASED AND
DYNAMIC INDUSTRIALISATION
194. LABOUR SAFETY AND HEALTH BILL – A BETTER
ALTERNATIVE FOR THE EMPLOYER?
• HIGHLIGHTS OF THE LSHB (2012)
• ESTABLISHMENT OF NATIONAL COUNCIL OF OCCUPATIONAL HEALTH AND
SAFETY (NCOSH) AND NATIONAL INSTITUTE FOR OCCUPATIONAL HEALTH
AND SAFETY
• PROTECTION OF PREGNANT AND NURSING EMPLOYEES
• RECOGNITION OF THE NATIONAL INDUSTRIAL COURT HAVING
JURISDICTION OVER OSH MATTERS.
195. LABOUR SAFETY AND HEALTH BILL – A BETTER
ALTERNATIVE FOR THE EMPLOYER?
• ESTABLISHMENT OF A TRIPARTITE APPROACH IN THE MANAGEMENT OF
OSH
• A PROACTIVE STYLED LEGISLATION CONTRARY TO PRESCRIPTIVE
LEGISLATION AS FOUND UNDER THE FACTORIES ACT.
• PREPARATION AND REGULAR REVISION OF WRITTEN STATEMENT OF
GENERAL POLICY AND IMPLEMENTATION OF SAME AT THE WORKPLACE
196. LABOUR SAFETY AND HEALTH BILL – A BETTER
ALTERNATIVE FOR THE EMPLOYER?
• EMPLOYMENT OF SAFETY AND HEALTH REPRESENTATIVES OR COMMITTEES
TO ENSURE HEALTH AND SAFETY STANDARDS AT WORK
• NOTE THAT MANY SIMILARITIES EXIST BETWEEN THE PROVISIONS OF THE
BILL AND THE HSWA 1974
197. LABOUR SAFETY AND HEALTH BILL – A BETTER
ALTERNATIVE FOR THE EMPLOYER?
• THE SAME APPLIES IN THE AREA OF DUTIES OF THE EMPLOYER TO THE EMPLOYEE.
• SAFETY IN HANDLING, STORING AND TRANSPORTATION OF FACILITIES
• MAINTENANCE OF PLANTS AND SYSTEMS OF WORK WITHOUT RISKS TO
HEALTH OF WORKERS
• PROVISION OF INFORMATION, INSTRUCTION, TRAINING AND SUPERVISION
TO ENSURE WORKER SAFETY
• PROVISION AND MAINTENANCE OF A SAFE AND HAZARD FREE WORK
ENVIRONMENT.
198. LABOUR SAFETY AND HEALTH BILL – A BETTER
ALTERNATIVE FOR THE EMPLOYER?
• AS IDENTICAL AS THESE MAY BE, THE HSWA CARRIES A
QUALIFICATION NAMELY: “SO FAR AS IS REASONABLY
PRACTICABLE”. THE BILL DOES NOT DO THE SAME.
• SUBMISSION:
• THAT REGARDLESS OF THE SIMILARITIES IN THE DUTIES OF THE EMPLOYER
TO THE EMPLOYEE ON THE FACE OF IT UNDER BOTH PIECES OF
LEGISLATION, BOTH CANNOT CARRY THE SAME PURPORT.
199. LABOUR SAFETY AND HEALTH BILL – A BETTER
ALTERNATIVE FOR THE EMPLOYER?
• IMPORT:
• THE PRESENCE OF THE PHRASE MITIGATES/ABSOLVES THE LIABILITY
OF THE EMPLOYER; THE ABSENCE DOES THE CONTRARY.
200. LABOUR SAFETY AND HEALTH BILL – A BETTER
ALTERNATIVE FOR THE EMPLOYER?
• ILLUSTRATION 1:
• SPIFF THE OWNER OF A CABLE MANUFACTURING COMPANY PROVIDES HIS WORKERS WITH
TRAINING ON THE USE OF EQUIPMENT BIANNUALLY. HE PROVIDES SUFFICIENT PPE AND HAS
SAFETY SUPERVISORS ON FIELD ALL DAY. HE ENSURES THAT THE PLANTS IN THE COMPANY ARE
REGULARLY SERVICED. BEN, AN EMPLOYEE, WORKING ON A PLANT NOTICED THE MACHINE
WAS CHURNING OUT DEFECTIVE PIECES. THE MACHINE STOPPED WORKING AND BEN
SWITCHED OFF THE PLANT TO REMOVE THE DEFECTIVE PIECE BEFORE GOING TO REPORT TO
THE SUPERVISOR. UNFORTUNATELY, AS HE PUT HIS HAND INSIDE, THE MACHINE SUDDENLY
SWITCHED BACK ON AND MANGLED HIS LEFT ARM.
201. LABOUR SAFETY AND HEALTH BILL – A BETTER
ALTERNATIVE FOR THE EMPLOYER?
• ILLUSTRATION 2:
• A-Z PLC PROVIDES HOUSE PAINTING SERVICES. ALEX, THE OWNER, ARMS HIS WORKERS WITH
SUFFICIENT TRAINING AND INFORMATION DONE BY CERTIFIED HEALTH AND SAFETY EXPERTS.
ALEX ALSO PROVIDES WORKERS WITH MANUALS, VIDEOS AND OTHER RELEVANT MATERIALS
TO ENSURE THEIR SAFETY. HE HAS A SAFETY SUPERVISOR GO WITH THEM TO EACH HOUSE-
PAINTING JOB, ALL AT AN EXTRA COST TO ALEX. ON SITE ONE DAY, THE LADDER ON WHICH
ONE OF HIS WORKERS STOOD TO WORK SHIFTED AND TOUCHED AN OVER GROUND
ELECTRICITY CABLE BURIED UNDER SAND. THE WORKER WAS ELECTROCUTED AND FATALLY
INJURED.
202. LABOUR SAFETY AND HEALTH BILL – A BETTER
ALTERNATIVE FOR THE EMPLOYER?
• WHAT IS THE RESPONSIBILITY OF EACH EMPLOYER UNDER THE HSWA AND THE
LSHB IN EACH SCENARIO?
• UNDER THE HSWA, THE EMPLOYER IS HIGHLY LIKELY TO BE LET OFF THE HOOK
ONCE HE CAN PROOF THAT FOLLOWING HIS RISK ASSESSMENT, HE TOOK
STEPS THAT WERE REASONABLE PRACTICABLE TO AVERT DANGER.
• THE EMPLOYER UNDER THE A JURISDICTION WHERE THE BILL WOULD APPLY IS
UNLIKELY TO ACHIEVE THE SAME RESULT. HE IS LIKELY TO BE STRICTLY LIABLE.
203. LABOUR SAFETY AND HEALTH BILL – A BETTER
ALTERNATIVE FOR THE EMPLOYER?
• THIS MARKS THE DIFFERENCE BETWEEN THE NATURE OF THE DUTIES
UNDER THE HSWA ON ONE HAND AND THE BILL ON THE OTHER.
204. LABOUR SAFETY AND HEALTH BILL – A BETTER
ALTERNATIVE FOR THE EMPLOYER?
• IMPLICATION:
• THE EMPLOYER IS MORE LIKELY TO ENSURE THAT HE DOES NOT BECOME
STRICTLY LIABLE FOR THE DANGERS THE EMPLOYEES MIGHT FIND
THEMSELVES RATHER THAN ENSURING THE SAFETY OF HIS WORKERS.
• THAT THE STYLE OF THE BILL MAY NOT BE ANY DIFFERENT FROM THE
PRESCRIPTIVE ACT THAT IT INTENDS TO IMPROVE UPON.
205. LABOUR SAFETY AND HEALTH BILL – A BETTER
ALTERNATIVE FOR THE EMPLOYER?
• OBSERVATIONS:
• THAT OUR DRAFTSMEN PLACE A LOT OF RELIANCE ON LAWS FROM
FOREIGN JURISDICTIONS PARTICULARLY THE UK
• WHILE IT IS NOT DISPUTED THAT LESSONS MAY BE DRAWN FROM
OTHER JURISDICTIONS ESPECIALLY THOSE THAT APPEAR TO HAVE
BETTER RESOLUTIONS OF ISSUES IN THEIR LEGISLATIVE ENACTMENTS,
CERTAIN FACTORS MUST HOWEVER BE TAKEN INTO CONSIDERATION.
206. LABOUR SAFETY AND HEALTH BILL – A BETTER
ALTERNATIVE FOR THE EMPLOYER?
• THE MOTIVATION BEHIND SUCH ENACTMENTS
• LEGAL, SOCIO-CULTURAL, POLITICAL AND ECONOMIC VALUES OF THE JURISDICTION
UNDER STUDY.
• ONCE THIS IS DONE, ONLY THEN CAN THE QUESTING
JURISDICTION DECIDE WHETHER TO RELY OR NOT.
207. LABOUR SAFETY AND HEALTH BILL – A BETTER
ALTERNATIVE FOR THE EMPLOYER?
• CONCLUSION:
• IT MAY NOT BE TOO LATE IN THE DAY FOR THE LEGISLATION TO RETRACE
ITS STEPS AND DO WHAT IS RIGHT.
• ACCORDING TO OPUTA JSC IN THE CASE OF FEDERAL CIVIL SERVICE
COMMISSION V LAOYE (1989),
• “IT IS FAR BETTER TO ADMIT AN ESTABLISHED MISTAKE AND CORRECT SAME
RATHER THAN PERSEVERE IN ERROR”
221. There are of course some critics on
Vision Zero. Some say it is impossible to
attain, due to the inherent risks in the
nature of the industry and work. Some
say it is too ambitious and will cause us
to become disheartened and
disillusioned when we see ourselves
failing to meet the goal year after year.
Others say it will discourage the
reporting of injuries in order to keep up a
false appearance of zero injuries.
223. Implementation of various changes
through strong legislative requirements,
Infrastructure improvements
Technological improvements
224. Many organisation have implement the
Factory Act into their system
Health & Safety has become a value to
them
Vision Zero is a global focus
It is practicable in Nigeria
225. Delay in implementation of legislation
Inadequate knowledge in the
technology: illiteracy imbalance
Behavioural attitude of human to
changes in culture
Poor infrastructure and disjointed
management
230. …the logical 1st choice
Driving Change, Creating Value
…through Audits
A presentation at WASHEQ 2015
By
EZEKIEL T. OGULU
IRCA Certified QHSE Lead Auditor
231. …the logical 1st choice
CONTENT
Definitions
Change, value and strategic actions
Driving change, creating value …through audits
Process approach to QMS, EMS and OHASMS
Auditing to drive change and create value
What and how to check
Final word
232. …the logical 1st choice
LEARNING OBJECTIVES
At the end of this interactive session, participants should be
able to:
Appreciate management systems as strategic actions for
organizational transformation
Understand the importance of audits in management
systems
Understand the transformational ability of process approach
to audits
Add value to management systems through audits
Know what and how to check.
233. …the logical 1st choice
DEFINITIONS
Change:
to make the form, nature, content, future course, etc., of (something)
different from what it is or from what it would be if left alone
to transform or convert
Value:
estimated or assigned worth; valuation
to regard or esteem highly
This presentation, therefore, would be looking at how to
transform the nature, content, future course, culture, etc., of an
organization from what it is or from what it would be if left
alone, to a different one, that would be highly esteemed,
through audits.
234. …the logical 1st choice
CHANGE, VALUE AND STRATEGIC ACTIONS
Change
Value
Strategic
Actions e.g.
implementation
of
Management
Systems
235. …the logical 1st choice
MANAGEMENT SYSTEMS AS STRATEGIC ACTIONS
236. …the logical 1st choice
THE NECESSITY FOR AUDITS IN DRIVING CHANGE AND
CREATING VALUE
Provide confidence about the implementation of strategic
initiatives.
Facilitate achievement of the strategic objectives of top
management.
Ensure compliance with standards.
Demonstrate organization’s ability to comply with customer,
statutory, regulatory and other requirements to which the
organization subscribes.
Ensure effective implementation and maintenance of the
management system(s).
237. …the logical 1st choice
Enhance improved performance by:
identifying preventive actions;
identifying opportunities for improvement;
identifying and reporting outstanding emphases on customer
satisfaction; risk reduction; reduction in environmental impact;
identifying best practices in use in parts of the organization with a
view to assessing for opportunities for replicating such practices
in other areas;
testing efficacy of preventive and corrective actions being
implemented.
238. …the logical 1st choice
CLASSIFICATIONS AND TYPES OF AUDITS
Audit
Classifications
First Party
Audit
Second Party
Audit
Audit Types
Vertical
Horizontal
Third Party
Audit
239. …the logical 1st choice
DRIVING CHANGE, CREATING VALUE
…THROUGH AUDITS
What is an audit?
ISO 9000:2005 and ISO 19011:2011 define an audit as a:
“systematic, independent and documented process of obtaining
audit evidence and evaluating it objectively to determine the extent
to which audit criteria are fulfilled.
Auditing principles:
Integrity; Independence; Evidence-based;
Due professional care; Confidentiality; Ethical;
Fair presentation; Cooperation and Trust.
240. …the logical 1st choice
PROCESS APPROACH:
WHAT IS IT?
PROCESS
A set of interrelated or
interacting activities
which transform
inputs into outputs
Input Output
Controls
Resources
A desired result is achieved more
efficiently when activities and related
resources are managed as a process
241. …the logical 1st choice
Interrelated and interacting processes
Process
A
Process
C
Process
B
Process
D
Input
Output
Controls
Resources
242. …the logical 1st choice
Process Approach Summary
An organization needs to identify and manage many activities in
order to function effectively.
Any activity using resources and managed in order to enable
the transformation of inputs into outputs can be considered to
be a process.
Often the output from one process directly forms the input to
the next process.
The application of a system of processes within an
organization, together with the identification and interactions
of these processes, and their management, can be referred to
as a “process approach”.
244. …the logical 1st choice
PROCESS APPROACH TO ENVIRONMENTAL
MANAGEMENT SYSTEM
CA
Input
Op, legal & other
Controls/Reqts
M&M – KPI; Effectiveness
of Control, etc.
Material, Tech.,
Finance, etc.
Man, Emergency
Resp. & Prep
(Desired)
Output
A1 A2 A3
PURCHASING PROCESS
Impact
245. …the logical 1st choice
AUDITING TO REDUCE IMPACT
Environmental Process
to Reduce Impact
(Desired)
Output
Impact
4.5.3
CA
4.3.1 Env. Aspect;
4.3.2, 4.3.3, 4.5.3
4.4.6 How? Op &
other Controls
4.5.1, 4.5.2, 4.5.3, 4.5.5, 4.6 M&M –
KPI, Effectiveness of Control, etc.
4.4.1 What? – Eqpt,
Facility, System,
Material, Tech., etc.
4.4.2, 4.4.1, 4.4.3, 4.4.7 Who?
– Competence; Awareness;
Comm.; Roles, Responsibilities
& Authority: Emergency P&R
NC
246. …the logical 1st choice
WHAT AND HOW TO CHECK
Verify that they have done aspects and impacts assessments
for new and planned developments.
Sample from significant aspects, particularly, the most
significant. Follow the whole process for each aspect.
Check interrelated and interacting processes.
Confirm that statutory, regulatory and other requirements are
being fulfilled.
Walk-about (walk-through) is an important monitoring and
measurement approach for general waste.
Establish that the system is effective/efficient.
Check samples NOT transactions.
247. …the logical 1st choice
AUDITING TO REDUCE RISK
OH&S Process to
Reduce Risk
CA
4.3.1 HIRAC;
4.3.2, 4.3.3, 4.5.3
4.4.6 How? Op &
other Controls
4.5.1, 4.5.2, 4.5.3, 4.5.5, 4.6 M&M –
KPI, Effectiveness of Control, etc.
4.4.1 What? – Eqpt,
Facility, System,
Material, Tech., etc.
4.4.2, 4.4.1, 4.4.3, 4.4.7 Who? –
Competence; Awareness;
Comm.; Roles, Responsibilities
& Authority: Emergency P&R
(Desired)
Output
Risk
NC
4.5.3
248. …the logical 1st choice
WHAT AND HOW TO CHECK IN THE OH&S MS ADUDIT
Verify that they have done Hazard Identification & Risk Assessments,
Determination and Control for routine and non-routine activities.
Sample from high risk, particularly, the top 2 risks. Follow the whole
process for each of these risks.
Check interrelated and interacting processes.
Confirm that statutory, regulatory and other requirements are being
fulfilled.
Walk-about (walk-through) is an important monitoring and
measurement approach for gauge house keeping and OH&S
implementation.
Establish that the system is effective/efficient.
Check samples NOT transactions.
249. …the logical 1st choice
FINAL WORD
Audits are great agents for driving change and creating value in
any organization.
They are very expensive – handle with care!
Have an audit programme that is designed to drive change and
create value.
Plan, execute and report the audit appropriately.
Pay attention to post audit activities.
Audits provide a veritable tool for making a difference in
organizations, particularly, when process approach is applied.
Therefore, add value to every system you audit.
250. …the logical 1st choice
Thank you
EZEKIEL T. OGULU
www.bjchris.com
ezekiel.ogulu@bjchris.com
+234 809 062 2735
+234 803 781 9578
251. TRANSLATING VISION TO ACTION:
December 5, 2015December 5, 2015December 5, 2015December 5, 2015
ROLES OF SAFETY
PROFESSIONALS
252. Learning Outcomes
Overview of SHE vision
Incident Figures and SHE status in West Africa and Nigeria
Safety vision and Action
SHE Leadership : Safety Performance,
Communicating SHE to Executive: Returns on Safety
SHE Professional Will Power and best Practices
253. Vision is Good
We have vision yet there are still accidents in our
workplaces claiming millions of lives yearly.
256. Low level of Health and
Safety culture or awareness
among the Africa populace
impacts negatively on HSE
planning and its
implementation.
Approximately 20% of the
Nigeria population working in
the oil and gas sector of the
economy are knowledgeable
in HSE probably similar in
other Africa nations ,
Therefore changing the
culture across industry
sectors in Africa is
challenging.
Facts: HSE Status
257. Vision for HSE
Having vision is good:
Vision gets you to your goal quickly
Vision guides you to your goal
Vision drives you to your goal
VISION alone will not make it happen. It may remain a
fantasy.
258. Through vision, we
have regulations to
guide our operations
Through vision, we
have coined several
safety slogans
Through vision, we
have reduced
accident
Through vision, we
have not been able to
STOP accident.
VISION & ACTION!!!
260. VISION & ACTION: Leadership
Leadership
means –
The will to
persuasion
another
person or
group to
pursue
objectives or
vision.
261. VISION + ACTION: Leadership
When you lead a safety
talk or a toolbox
session. You are in
front of others, sharing
an optimistic vision.
Your competence drive
you to Action
Competencies are skills that define success. So how
do you define the key competencies of safety leaders?
262. LEADERSHIP: SHE Performance
Leadership is crucial to safety results,
As Safety leaders we forms the culture that determines
what will and will not work in the organization’s safety
efforts.
Leadership, through its actions, systems, measures and
rewards, clearly determines whether or not safety will be
achieved in the organization.
264. SHE LEADERSHIP QUALITIES:
Confidence and Authority
Instill respect & command authority
Demonstrate knowledge & competence
Exercise the power vested in your position
Act confidently and decisively
Admit mistakes
Demonstrate respect for others
Earn respect through your actions
Lead by example
Draw on knowledge and experience
Remain calm in a crises/ emergency
265. CONFIDENCE AND AUTHORITY:
Executives Communication
“As HSE leaders understand the business value of
effective HSE in the context of our organizations is key ”
Communicating the return on safety in a language that
executives understand command authority and respect.
266. SAFETY RETURN ON INVESTMENT :
Executives Communication
Even if incident and injury rates are communicated at the executive and board level of
your company, EHS success still relies on executives’ understanding the rest of the EHS
variables that come into play.
More often than not, it’s not that workplace safety isn’t valued in your company, but
rather its importance is not understood or valued from the perspective of these other
business-blocks.
267. What gets measured, gets managed. - Peter Drucker
If you cannot measure it, you cannot improve it. - Lord Kelvin
LEADERSHIP – Safety ROI
Return on Investment (ROI) – A method of comparing
business value of several initiatives. E.g.
- 1 initiative takes an investment of N50,000 and resulted
in N100,000 in savings per year for at least 3 years.
- This would be an ROI of 6x or 600% (N100,000 x 3 years
return ÷ N50,000 investment).
Base on the above the payback period would be 6month
because the N50,000 investment is recovered within half
of the first year, benefits, which N100,000 per year.
268. LEADERSHIP – Return on Safety
Base on the above our Safety ROI on this initiative, we
have a very high confidence level that EHS initiative is
justified for its business value
269. HSE Professional: Will Power
Verdict: We simply lack WILLPOWER to make things
happen
We are not ready to sacrifice our “daily bread” on the altar
of saving human lives
We always want to be “the good guy” in our workplace
LACK OF OUR WILLPOWER HAS CONTINUED TO CAUSE
PAIN IN THE HEART OF MANY PEOPLE
270. Head or Tail ….?
Remember that there are two sides to a coin. In an event ofRemember that there are two sides to a coin. In an event ofRemember that there are two sides to a coin. In an event ofRemember that there are two sides to a coin. In an event of
accident, who wins?accident, who wins?accident, who wins?accident, who wins?
Safety professionals should see it as a failure on their part ifSafety professionals should see it as a failure on their part ifSafety professionals should see it as a failure on their part ifSafety professionals should see it as a failure on their part if
we fail to prevent incident .we fail to prevent incident .we fail to prevent incident .we fail to prevent incident .
275. References
Abiodun Kamil Gbolahan - 2013 Successful Construction HSE Planning and
Implementation: A practical Approach for Africa.
http://assevirtualclassroom.org/virtualclassroomseminars/wp-
content/uploads/2013/08/510_B_Session_No.510B_Successful_Constrcution
_HSE_Planning_and_Implem.pdf
Adrian Bartha - How to Demonstrate the Return on Safety to C-Level
Executives eCompliance.com www.ecompliance.com
Institute of Safety professional of Nigeria - ISPON Act 2014
Prichard R. Owner Safety Leadership, Arcanum Professional Services
Feburary, 2004 http://www.irmi.com/expert/articles/2004/prichard02.aspx
HSE Books 2004 Leadership for the major hazard industries: Effective health
and safety management Leaflet INDG277(rev1)
www.hse.gov.uk/pubns/indg277.htm
277. I am not here to speak to you on OHS systems
and their applications. But my lecture this
morning will focus mainly on workers in our
society who do not need to understand these
stuffs before we save their lives from disabling
occupational injuries and diseases. They need
your help and my help; they are the forgotten
majority, the suffering majority, the ignorant
majority.
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278. My PhD field work took me to their corridors.
Observing the way they work and the hazards
they are exposed to when carrying out their
tasks is heart breaking. Preaching the “gospel”
according to occupational safety and health to
them is like trying to squeeze water out of a
stone. They are exposed to hazards and they
are hazards. They took risks and they are
risks.
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279. But without them we remain uncovered. From
head to toes they are involved in our lives.
They make us look handsome and beautiful but
not protected from hazards inherent in
changing our looks. They are always rendering
assistance, though not free when the cars
refused to start. They took our dirt away to
remain their casual neighbours. They climbed
to put roofs over our heads. But who can help
them to be saved from working in unsafe acts
and unsafe conditions? Do we really care? : The
forgotten majority!
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280. The International Labour Organisation has
defined the informal sector as, “very small-scale
units producing and distributing goods and
services, and consisting largely of independent,
self-employed producers in urban areas …’’ (ILO
Dilemma 1991 in Mhone 1996).
Inevitably, these are the engines of our
economy.
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281. “they generally live and work in appalling, often
dangerous and unhealthy conditions, even
without basic sanitary facilities, in the shanty
towns of urban areas.’’ -Mhone (1996)
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282. Most common types of trades in this sector
include building construction, electronic
repairs, brick making, carpentry, metal work
and auto-mechanic repairs. The sector in most
cases provides jobs for the ever increasing
masses most especially youths and those who
are released from formal employment.
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289. The followings were results of a
study carried out in 22 randomly
selected mechanic workshops (as a
representative of informal sector)
covering 182 workers in Ibadan.
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292. Job type Frequency Percent Cumulative Percent
Auto Mechanics 75 41.2 41.2
Panel Beater 30 16.5 57.7
Battery Charger 13 7.1 64.8
Welder 22 12.1 76.9
Auto-electrician 16 8.8 85.7
Auto-Painter 26 14.3 100
Total 182 100
Auto mechanic technician accounted for 41.2 % of the study population. It
was also discovered that they were either the landlords or team leaders while
other craftsmen joined them to render support services.
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293. On knowledge of occupational health and safety and consequences of
exposure to workplace hazards; 74.6% of the study population did not have
any knowledge of occupational health and safety while 92.3% were not aware
of consequences of exposure to hazards inherent in their jobs.
Frequency Percent Cumulative Percent
Yes 46 25.3 25.3
No 136 74.7 100
Total 182 100
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294. Frequency Percent Cumulative
Percent
Yes 14 7.7 7.7
No 168 92.3 100
182 100
Few of the subjects (7.7%) had some insight into the occupational
health and safety hazards of their workplaces while 92.3 % of the
study population generally lacked thorough factual occupational
health and safety knowledge.
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295. Frequency Perce
nt
Cumulative Percent
Yes 4 2.2 7.7
No 178 97.8 100
182 100
97.8% of the study population did not consider safety as a
priority while carrying out their jobs.
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296. Training on how to work safely
On participation in occupational health and safety programme,
only 3.3% of the workers have ever participated in occupational
health and safety programme, likely to be when they worked in a
formal sector.
Frequency Percent Cumulative Percent
Yes 6 3.3 3.3
No 176 96.7 100
182 100
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297. Operation of fire extinguishers
Only 64 (35.2% ) of the study population had fire extinguishers in their
workshops while only 10 (15.6%) knew how to operate the fire
extinguishers
Frequency Percent Cumulative Percent
Yes 64 35.2 63.2
No 118 64.8 100
182 100
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298. Frequency Percent Cumulative Percent
Yes 13 7.6 7.6
No 169 92.4 100
182 100
Most of the workers (92.4%) did not use any protective equipment while
working. On further investigation most of them confessed of finding them
inconvenience while working. Among the 7.6 % of the participants who were
using PPE were painters and panel beaters whose exposure to chemical
hazards were very obvious and visible.
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299. Job type
Frequency of respondents (n=172)
yes no Total
Respondents
absolute
figure
% absolute
figure
% absolute
figure
%
Apprentice 35 28.1 11 23.9 46 26.7
Joining man 28 22.4 9 19.1 37 21.5
Master
craftsman
62 49.6 27 57.4 89 51.7
% within total 125 72.7 47 27.3 172 100
A large percentage 72.7% (125) of the respondents as shown in the above table indicated
that they had backache after work. This might have resulted from the nature of their jobs
which was discovered to be physically demanding most especially panel beating and
replacement of vehicles’ engines often carried out in poor postures.
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300. Job type
frequency of respondents (n=175)
yes no Total
Respondents
absolut
e figure
% absolute
figure
% absolute
figure
%
Apprentice 41 29.3 5 14.3 46 26.3
Joining man 31 22.1 6 17.1 37 21.1
Master
craftsman
68 48.6 24 68.6 92 52.6
% within total 140 80 35 20 175 100
One of the effects of poor lifting technique is general weakness of
he body often refer to as fatigue. 80% (140) of the respondents
experienced this after work as shown in the above table.
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