This collection explores the principles and practices of managing quality across various sectors, including healthcare, manufacturing, and IT project management. It covers methodologies such as Total Quality Management (TQM), the implementation of ISO standards, and essential quality control tools. The documents also discuss the historical evolution of quality management, the importance of continuous improvement, and the regulatory frameworks that guide quality practices, all aimed at enhancing customer satisfaction and operational efficiency.
Lean Six Sigma Black Belt Certification Guide – Sterling Next.pdf
