The document discusses project quality management. It describes the seven basic quality tools used in project quality management which include cause-and-effect diagrams, flowcharts, checksheets, Pareto diagrams, histograms, control charts, and scatter diagrams. It then explains the process of performing quality assurance which includes determining quality policies and objectives. Key techniques discussed are quality audits and process analysis to identify improvements. The outputs of quality assurance are change requests, updated project plans and documents, and organizational process asset updates.

1. QUALITY ASSURANCE
Presented By

2. PROJECT QUALITY MANAGEMENT
Project Quality Management includes the processes
and activities of the performing organization that
determines quality policies, objectives, and
responsibilities so that the project will satisfy the needs
for which it was undertaken
PROJECT QUALITY MANAGEMENT

3. OVERVIEW OF PQM
PROJECT QUALITY MANAGEMENT

4. SEVEN BASIC QUALITY TOOLS
Cause-and-effect diagrams
Flowcharts
Checksheets
Pareto diagrams
Histograms
Control charts
Scatter diagrams
Quality Tools

5. CAUSE-AND-EFFECT DIAGRAMS
Quality Tools

6. FLOW CHARTS
CHECK SHEETS
Quality Tools

7. PARETO DIAGRAMS
HISTOGRAMS
Quality Tools

8. CONTROL CHARTS
SCATTER DIAGRAMS
Quality Tools

9. PERFORM QUALITY ASSURANCE

10. PERFORM QUALITY ASSURANCE
Quality Assurance (QA) is concerned with establishing, evaluating ,
improving and maintaining the quality of the processes. Once processes
are consistent, QA "assure" that the same level of quality will be
incorporated into each product produced by that process by use of
different tools and techniques.
INPUTS
1. Quality management plan
2 Process improvement plan
3 Quality metrics
4 Quality control
measurements
5 Project documents
TOOLS & Techniques
1. Quality management &
control tools
.2 Quality audits
.3 Process analysis
OUTPUTS
.1 Change requests
.2 Project management plan
updates
.3 Project documents updates
.4 Organizational process assets
updates
Perform Quality Assurance

11. 1. QUALITY MANAGEMENT AND CONTROL TOOLS
1. Affinity Diagrams
2. Process decision program charts
(PDPC)
3. Interrelationship digraphs
4. Tree diagrams
5. Prioritization matrices
6. Activity network diagrams
7. Matrix diagrams
Control Tools

12. I. STEPS TO CREATE AFFINITY DIAGRAMS
STEP 1
Write each idea
on a separate
index card
STEP 2
Randomly place
each index card on
flat surface. Wall
board or flipchart
STEP 3
In silence, team
members move the
cards into
meaningful groups
until the group
stops moving the
cards.
STEP 4
As a team,
discuss and then
label each
category with a
title
STEP 5
As a team, discuss
Each category,
Using cause-and
Effect diagrams, if
needed.
It is an orderly extension of a structured brainstorming session to generate
ideas
Control Tools

13. II. STEPS TO CREATE PDPC
1
• Develop a tree diagram of the proposed plan
2
• For each task on the third level, brainstorm what could go wrong
3
• Review all the potential problems and eliminate any that are insignificant
4
• For each potential problem, brainstorm possible countermeasures
5
• Decide how practical each countermeasure is. Use criteria such as cost,
time required, ease of implementation and effectiveness. Mark
impractical countermeasures with an X and practical ones with an O.
Systematically identifies what might go wrong in a plan under development.
By using PDPC, you can either revise the plan to avoid the problems or be
ready with the best response when a problem occurs.
Control Tools

14. III. HOW TO CONSTRUCT AN INTERRELATIONSHIP DIGRAPH
1. Create a
Problem
Statement
2. Brainstorm
Ideas
3. Determine
Relationships
Between
Ideas
4. Analyze
the Diagram
Show cause-and-effect relationships, and help analyze the natural links
between different aspects of a complex situation
Control Tools

15. IV. TREE DIAGRAMS AND PRIORITIZATION MATRICES
It is used to figure out all the various tasks that must be undertaken
to achieve a given objective
Delay of Bridge
Construction
Unavailability of
Construction
Material
Scarcity of raw
materials
Shortage of funds
Unfavorable
weather
conditions
Equipment
Problems
Equipment
Damage
Unavailabity of
equipment
1 2 3 4
Prioritization Matrix
Control Tools

16. VI. Activity network diagrams –used with
project scheduling methodologies
Activity on arrow
Activity on node
Can be used for review technique
(PERT), critical path method (CPM) &
precedence diagramming method
(PDM).
VII. Matrix diagrams –used to perform data analysis
within the organizational structure
 show the strength of relationships between
factors, causes, and objectives that exist
between the rows and columns of matrix
Control Tools

17. PERFORM QUALITY ASSURANCE: TOOLS & TECHNIQUES
2. Quality Audits
 Structured, independent process to determine if project
activities comply with organizational and project policies,
processes, and procedures.
 can confirm the implementation of approved change requests
including updates, corrective actions, defect repairs, and
preventive actions.
3. Process Analysis
• follows the steps outlined in the process improvement plan to
identify needed improvements.
• examines problems experienced, constraints experienced, and
non-value-added activities identified during process operation.

18. PERFORM QUALITY ASSURANCE: OUTPUTS
Change Requests
used as input into the Perform Integrated Change Control process
used to take
corrective action,
preventive action,
 to perform defect repair
Project Management Plan Updates
Quality management plan
Scope management plan
Schedule management plan
Cost management plan
Project Documents Updates
Quality audit reports,
Training plans
Process documentation.
Organizational Process Assets Updates

19. FUNDAMENTAL CHARACTERISTICS OF A QUALITY
IMPROVEMENT STRATEGY
Plan Do Study Act (PDSA) Six Sigma
• Set of techniques and tools for process
improvement.

20. QUALITY PLANNING
Four
Pillars
Customer
Satisfaction
Continues
Improvement
Speak with
fact
Respect for
People

21. CUSTOMER SATISFACTION
Activities for customer satisfaction
•Determine customer satisfaction standards
•Determine Customer Tradeoff Values
•Determine Levels of Decision Making Authority
Four Pillars

22. CONTINUOUS IMPROVEMENT
Activities for Continuous Improvement
•Assess and prioritize process improvement needs
•Develop Project Quality Management Plan
•Plan project process and product
•Identify needed inputs an suppliers
•Qualify all project processes
•Re-plan as needed
Four Pillars

23. SPEAK WITH TRUTH
Activities for Speak with Truth
•Identify Data to Collect
•Develop the Project Communication Plan
•Collect and Share Lessons Learned
Four Pillars

24. RESPECT FOR PEOPLE
Activities for Respect For People
Core Team Commits to Project Plan
Plan and Conduct the Project Kickoff Meeting
All Key Stakeholders Commit to the Plan
Four Pillars