This candidate has over 20 years of experience in administrative support and office management roles. She possesses strong organizational, communication, and interpersonal skills, and the ability to multi-task and meet deadlines. Her technical skills include proficiency in Microsoft Office applications and experience with multi-line phone systems and databases. She also volunteers over 30 hours per month in leadership roles with various organizations.

1. Profile
Detail-driven administrative professional with extensive knowledge and strong skills in
office management practices. Strong organizational and communication skills with the
ability to plan and direct multiple office activities concurrently. Trusted liaison and advisor;
communicate effectively with individuals at all levels of an organization. Entrusted with
highly sensitive materials and correspondence, maintaining full confidentiality at all times.
Able to train and motivate team members, including employees and volunteers.
Skills
Extensive Background in Secretarial and Administrative Support, including 6 Years of
Experience as Office Manager
Consistent Record of Meeting Tight Deadlines, Improving Processes Through Streamlining,
Increasing Revenues and Reducing Costs, and Maintaining Highly Organized Offices
Core Competencies
*Meeting Notes Transcriptions * Budget Planning/Monitoring * Independent Research &
Analysis * Record Keeping & Filing * Project, Program & Activity Coordination * File &
Records Management * Correspondence Preparation & Distribution * Multiline Phone
Systems * Customer Service/Support * Meeting Scheduling/Coordination Travel
Arrangements * Report/Document Preparation * Report Writing, Editing & Distribution
* Data Entry & Extraction * Confidentiality of Information * Extensive Email and Web
Experience * Ability to Type 55 wpm * Proficient in Microsoft Word, Excel, and PowerPoint
Experience
HUMAN RESOURCES, SECURITAS SECURITY SERVICES, USA: ANAHEIM, CA — 2015-PRESENT
Performing a variety of human resources administration functions, including: conducting
hiring processes, recruiting, initial training, new associate orientation, entering associate
information into the automated resource system, and maintaining personnel files.
OFFICE MANAGER, SILVER STATE PROCESSES: LAS VEGAS, NV — 2004-2010
Greeted customers upon entrance and handled all cash and check transactions. Assisted
customers over the phone regarding operations, product, invoicing and orders while
completing various projects. Created and managed the company customer and accounts
payable/receivable database.
Shannon Bravo
702-426-8570 (cell) shannon.bravo@icloud.com 12579 9th Street #D115, Garden Grove, CA 92840

2. BUSINESS ANALYST, HOUSEHOLD CREDIT SERVICES: LAS VEGAS, NV — 1995-2001
Assisted customers over the phone with various credit cards needs. Handled all escalated
customer inquiries that needed management level assistance. Performed credit checks
and made decisions to extend credit to customers and Union representatives for business
accounts. Performed collection activity for high level corporate and consumer accounts.
Volunteer Experience
TROOP LEADER, GIRL SCOUTS OF ORANGE COUNTY — 2014-PRESENT
Volunteer 20 hours per month to create success for troop and Service Unit events and
activities. Provide direct guidance and mentoring to 10 girls as they develop courage,
confidence and character to become leaders in their own lives and in the community.
Oversee troop records and funds.
SECRETARY, AGNES WARE STANLEY ELEMENTARY PTA: GARDEN GROVE, CA — 2014-PRESENT
Volunteer 10+ hours per month for various fundraising activities for our elementary school.
Prepare and take minutes for monthly member meetings.
PARENT HELPER, YOUNG CHAMPIONS OF CALIFORNIA CHEER: GARDEN GROVE, CA — 2012-PRESENT
Volunteer 12 hours per month taking payments, organizing records and providing
information for parents in a recreation cheer program for 80+ participants.