1. Bonnie J. McKinley
5417 Baccich St.
New Orleans, LA. 70122
(504) 237-9807
Qualifications Summary
Twenty-seven plus years secretarial and administrative experience in a FORTUNE 500 company.
Possess a high level of initiative, excellent communication and customer service skills, ability to
prioritize and manage multiple tasks simultaneously. Take pride in providing timely, professional and
accurate documentation. Active team player and dependable.
WORK EXPERIENCE
EUSTIS INSURANCE & BENEFITS., Metairie, LA – March, 2012 to present
Licensing Administrator
Primary function is to perform all license processing, maintenance, and verifications for the agency,
producers, and agents licensees. In control of required annual report filings and tax filings to ensure
agency is in good standing. Responsibilities are as follows;
 Ensuring all of the required state documentation and inspections are included with licensing
paperwork; a critical responsibility as all initial licensing is time sensitive.
 Research Licensing requirements which may require extensive contact with the Secretary of
State for Non-Resident licenses.
 Working directly with producers/agents to gather all necessary items for the initial licensing.
 Scan and record data information into EPIC for record keeping purposes.
 Performs miscellaneous job-related duties as assigned by Chief Administrative Officer.
Receptionist
Performance functions include;
 Greeting clients daily in person and via the telephone switchboard.
 Listening thoroughly to callers in order to direct calls properly.
 Maintain daily attendance reports, receive/distribute incoming mail and packages.
 Support insurance agents and Account Managers with various projects.
 Provide clerical support to other staff members.
ENTERGY SERVICES, INC., New Orleans, LA - October, 1983 thru July, 2010
An investor-owned public utility headquartered in New Orleans with operating companies based in
Arkansas, Louisiana, Mississippi, Texas, Washington, New York, and London.
Administrative Support
Performed administrative and secretarial support functions to all management levels including, Vice
Presidents, Directors, and Managers during tenure with Company.
Performance duties included:
 Daily managed, plan and coordinated calendar of events as well as schedule appointments
 Prioritized and organize daily events, meetings and major conferences.
 Coordinated all travel arrangements, reservations and expense reports.
 Prepared presentations and required documents for various meetings.
 Maintained departmental webpage with changes/updates on Entergy Net Portal.
 Generated and processed consultant fee invoices and maintained tracking of Corporate
Purchasing Card Transactions.
 Compiled and generated monthly budget reports.
 Composed and distribute all meeting minutes.

2. Customer Service & Reception
 Held Specialist position in Human Resources Department, providing secretarial and
administrative support to all staff personnel, and customer assistance to employees.
 Responsible for compiling and transmitting Job Postings for internal and external view.
 Handled highly sensitive and confidential information maintained in personnel, benefits and
medical files.
 Provided general secretarial assistance and support to Manager, Events Planning & Corporate
Services (Executive Offices).
 Scheduled event team meetings, conference calls and prepared event materials.
 Assist with coordinating travel specifications and arranged ground transportation.
 Updated Manager’s calendar with deadline dates for contracts due to Hotels (room listings,
etc.) and scheduled meetings.
Accounting Background
Sr. Accounting Clerk to the Treasurer of Finance
 Processed daily deposits for all system companies.
 Copied and recorded checks for same day credit.
 Generated daily reports to the Cash Operations Center, Accounting and Benefits Departments.
Travel Background
 Certified Travel Agent with Inteletravel, PlanNet Marketing, agency affiliation.
Education & Training
Meadows Draughon Business College, New Orleans, LA (1979)
Course of Study, Executive Secretarial
University of New Orleans, New Orleans, LA (1979-1980)
Major, Office Administration
Membership / Community Involvement
 Involved in group participation with Diversity & Inclusion Council.
 Provided administrative support to Neighborhood Association.
 Participated in food drive distributions with local Red Cross and Ronald McDonald House
(provides temporary housing for families with sick children).
 Planning coordinator for annual blood drive.