The candidate has extensive experience in customer service roles including as a receptionist, brand ambassador, and team leader. She has strong reception, administration, and computer skills including proficiency in Microsoft Office. Currently seeking a receptionist position that offers opportunities for career advancement utilizing her customer service orientation, organizational abilities, and leadership experience supervising others.

1. I am well presented with exceptional customer service skills, and the ability to provide an
effective reception and switchboard service. I am able to look after several things at the same
time, make quick decisions and work efficiently in a busy front line environment. I have an
extensive knowledge of all reception related duties and is comfortable being the first point of
contact for people who enter the company premises. To me being a receptionist is about much
more than just picking up phones, it’s about creating a positive image of my company by
ensuring the comfort, satisfaction, and safety of guests or visitors. Right now, I feel I have the
essential skills and abilities needed to make a real success of any receptionist role and am
currently looking for a position where there will be future opportunities for me to move up the
career ladder.
Kay McCullen
❖ Keyboard skills
❖ Office software
❖ Administration
❖ Reception skills
❖ Equal opportunities
❖ Filing systems
❖ Greeting people
❖ Screening phone calls
❖ Making appointments
❖ Typing letters
❖ Reception services
❖ Supervising
Address : 240 El Dorado Blvd Apt 1702 Webster, TX 77598 ♦ Email: kay.darden2004@gmail.com♦
Phone : 904-572-2217
PROFESSIONAL EXPERIENCE
ADELANTE LIVE
Brand Ambassador 09/16 to present
Education and demos on products and provide message points.
SHOEDAZZLE
Brand Ambassador 3/15 to present
❖ Promote brand via social media by posting pictures or videos
❖ Post reviews via social media site (ready pulse, Twitter, Facebook, Instagram, Blogger)
❖ Organize parties
❖ Assist customers with brand inquiries
❖ Educate customers and future customers on products and services (memberships, return
policies, etc)
❖ Supporting the brand
JUST FAB
Brand Ambassador 1/13 to present
❖ Promote brand via social media by posting pictures or videos
❖ Post reviews via social media site (ready pulse, Twitter, Facebook, Instagram, Blogger)
❖ Organize parties
❖ Assist customers with brand inquiries
❖ Educate customers and future customers on products and services (memberships, return
policies, etc)
❖ Supporting the brand
CONVERGYS CORPORATION
Intraday Coordinator 10/11 to present
❖ Focus on real-time/intraday agent productivity, performance exceptions, and schedule
adherence in collaboration with the command center. (ACD reporting)
❖ Execute system modifications (e.g., schedule updates, and queue moves) and/or issue
procedural notifications based on trigger events e.g., AHT, volume, attendance, etc.
❖ Coordinate trouble tickets and escalate issues as required
❖ Work with the Intraday Leader to ensure accurate and timely schedules are available to the
agents
❖ Effectively use technology, tools, and other floor management resources to optimize client
service levels and program economic performance
❖ Manage intraday client, program, or line of business performance to meet or exceed
contractual requirements.
❖ Be sensitive to agents’ requests while balancing operational performance, contractual
requirements, and the needs of the business
❖ Initiate and execute plans for unusual volume or agent availability situations, including the
movement of agents in CMS (queue/line management)
❖ Input intraday scheduling exceptions as required (e.g. training, breaks, lunches, meetings,
VGH, overtime, IGH, etc.), through either Digital Solutions (payroll impacting) or IEX
(WFM Software)
❖ Prepare and present professional, effective training presentations and information to
management and attend staff meetings
AREAS OF EXPERTISE
PROFILE SUMMARY
KEY SKILLS
Professional skills
❖ Staff Supervision & Teambuilding
❖ Records Organization
❖ Journal Entries & General Ledger
❖ Invoice & Expense Reports
❖ Knowledgeable in all office products
and typing of 40 WPM
❖ Internal Audit of Revenues &
Expenditures
❖ Ensure Compliance With Funding
Sources
❖ Corporate Accounting & Bookkeeping
❖ Customer Service & Management
❖ Spreadsheets & Accounting Reports
Personal
❖ Developing working relationships
quickly and effectively.
❖ Mobile and flexible with ability to
work away from home regularly and
for prolonged periods.
❖ Highly organised and extremely
responsive
❖ Ability to absorb information.
❖ Developing constructive and
cooperative working relationships with
colleagues.
❖ Enjoys working in a deadline driven
environment.
❖ Ability to prioritize daily work
responsibilities
❖ Creative thinking and energetic
❖ Accurate and Efficient
❖ Reliable with listening skills
❖ Good attitude and hardworking

2. WEST CORPORATION- Pensacola, FL
Team Leader, 01/10 to 02/11
❖ Provided excellent support to upper management by overseeing and facilitating the
training of agents
❖ Managed multiple priorities and maintained effective results in a quota driven workplace.
❖ Provide exceptional customer service to both internal and external customers
❖ Provided Positive feedback as well as constructive feedback for all direct reports
❖ Adapted numerous coaching techniques to each direct report
❖ Create weekly/monthly Key Performance Indicators (KPI) metrics and individual stats to
monitor team performance as well as agent performance this included: Average Handle
Time, Time on the phone versus the actual schedule, as well as attendance.
EDUCATION
DICKINSON HIGH SCHOOL –
Dickinson, TX
High School Diploma 08/00 to 05/04
KAPLAN UNIVERSITY –
Davenport, IA
Bachelor of Science in Criminal
Justice 07/06 to 05/10
TABC On The Fly License 6719482
Seller Training Certificate January
2017 to January 2019