Elli Nadeau is seeking an administrative or customer care role, bringing over 5 years of experience in various administrative roles. She has experience as an e-commerce project manager, secretary for a church, administrative assistant for a screen printing business, IT customer service representative, and resident manager for a cleaning company. She has strong computer, communication, organization, and customer service skills.

1. Seeking Administrative/ Customer Care Role.
PROFESSIONAL EXPERIENCE
E-Commerce Project Manager (Part-time) 2012-Present
Kiki Innovations North Bay ,ON
 Founder and CEO of businessgifters.com
 Develop close relationships with businesses and wholesalers and offer unique
gifting options across America
 Update and maintain website and product data base monthly
 Generate and execute ad campaigns using Google AdSense and AdWords
 Use Amazon and EBay to promote and execute sales
 Provide high-level customer service, going above and beyond to ensure all
customers are satisfied with purchases
Secretary 2013-2016
Calvin Presbyterian Church North Bay,ON
 Answered emails, telephone and provided walk in reception daily
 Worked collaboratively with Minister and all staff
 In charge of monthly calendar of events; coordinating all facility bookings and
rentals
 Responsible for creation of bulletin, including upcoming events and
announcements
 Compiled year end reports and created and distributed annual report on a yearly
basis
 Filed and maintained records of all Calvin activity, including member and elder
lists, baptismal and death records and benevolent fund usage
 Updated website & social media pages on a weekly basis
 Created PowerPoint slides for Sunday morning services
 Provided outreach services & worked closely with other community resources to
make a difference in the community
 Accounts receivable and payable duties; tracked/facilitated recurring payments,
created, posted and send invoices and receipts
ELLI NADEAU
604 Banner Ave, North Bay, ON P1B 2E4
(705) 492-0624
Kelli.Nadeau@gmail.com
5
Administrative Expertise
 Over (5+) years working in
professional environments
 Proficient computer skills:
MS Word, Excel, Publisher,
PowerPoint, Outlook, Google
 Document Preparation
 Proofreading
 Accustomed to being entrusted
with confidential information
 Typing: 55 wpm
 Excellent time management
skills; Organized and able to
multitask
 General Accounting;
QuickBooks
 Recruiting, interviewing and
hiring staff
Customer Service Expertise
 Listen carefully to customer
needs and demands
 Build long lasting business
Relationships
 Experience with high call
volumes and multi-line phone
systems.
 Ability to learn and relate
Technical Concepts promptly
 Exceptional command of the
English language; good
understanding of French
 Work well with different
backgrounds and temperaments
Highly motivated and
results-oriented problem solver
 Patient and tactful; thinking
outside the box for positive
ideas and solutions

2. Administrative Assistant (Part- time) 2010-2013
Bitter and Salty Toronto/North Bay,ON
 Provided administrative support to clients for screen printing business
 Organized and filed all client business records both hardcopy and electronically
 Responsible for accounts payable
 Interviewed potential employees and hired staff when needed
 Scheduled meetings, teleconferences and video-conferences for owner and sales
team
 Arranged travel and accommodations for employees
 In charge of stock control and inventory
IT Customer Service Representative/Data Analyst 2011-2012
Astley Gilbert Toronto, ON
 Uploaded developmental blueprints and created online portals for very large
document management and digital print company
 Updated and maintained building phases for crews and architects online
allowing them to view blueprints and updates digitally
 Performed data-entry and captured all phases of construction process including
records of all addendums/changes.
 Provided customer support by assisting with log in malfunctions and software
issues
 Provided different levels of online access for trades and individuals within a
project using FTP
 Assisted with software issues and provided installation support for internal
company programs and programs such as win-RAR winZIP and Adobe
Resident Manager 2008-2009
Omni Facility Services Saint John, NB
 Responsible for payroll, recruitment and retention of 25+ staff for large cleaning
company
 Provided telephone, walk in reception and customer service support
 Created weekly schedules and job duties for all staff
 Worked closely with management and clients ensuring demands were met
 In charge of inventory, budget and servicing of equipment
EDUCATION
Addictions Intervention Diploma 2010
CTS Canadian Career College North Bay, ON
VOLUNTEER EXPERIENCE
 Amelia Rising Crisis Line 2010 – 2014
Answered crisis calls on scheduled shifts
 Calvin Presbyterian Church 2015- Present
Meet monthly to discuss outreach budget & disbursment within the community
References:
David Clarke
Owner
Bitter and Salty
(705) 358-7544
Rev. Frances Savill
Minister
Calvin Presbyterian
(705) 474-4750
Shannon Bell
Manager, IT Dept.
Astley Gilbert
(416) 288-1706
To make a difference
in the world, we must
be different from the
world…