Richelle Watt is seeking a client service specialist position. She has over 6 years of experience in customer service, administrative, and accounts receivable roles. Her resume highlights skills in time management, problem solving, record keeping, organization, active listening, collaboration, customer service, and computer skills. Her previous roles include positions as an accounts receivable/executive assistant, executive assistant, guest service representative, customer service representative, and counselor/athletic director. She has a degree from College of the Canyon.

1. RICHELLE WATT
1265 Kendall Drive Apt. 2721 │ San Bernardino, CA 92407
818.200.3870│ wattrichelle@gmail.com
CLIENT SERVICE SPECIALIST
Customer Service | Administrative | Accounts Receivable
Detail-oriented professional, comfortable at multi-tasking, experienced in handling accounts receivable and implementing
administrative systems, procedures, and policies. An articulate communicator skilled in using considerable discretion,
judgment and diplomacy while safeguarding confidential information. Proven organizational and planning skills
including ability to prioritize and independently follow through on all tasks and projects. Active listener and efficient
problem solver with a passion for superior customer service.
 Time Management
 Problem Solving
 Record Keeping
 Organization
 Active Listening
 Collaboration
 Customer Service
 Computer Skills
 Accounts Receivable
P R O F E S S I O N A L E XP E R I E N C E
UBERION ARCHITECTURE & DESIGN, Calabasas, CA 2014 – 2015
Accounts Receivable/Executive Assistant
 Prepared customer invoices, posted payments to customer accounts, organized and filed deposit receipts,
prepared reports on delinquent accounts and customer payment profiles.
 Reconciled cash receipts and deposits, analyzed financial records for accuracy.
 Managed the day-to-day operations of the office, organized and maintained files and records, planned and
scheduled meetings and appointments, managed projects and conducted research, prepared and edited
correspondence, reports, and presentations.
APPLE ONE, Woodland Hills, CA 2013 – 2014
Executive Assistant
 Managed the day-to-day operations of the office, including data entry and organizing and maintaining files and
records.
 Planned and scheduled appointments and meetings.
 Provided quality customer service in a professional environment.
AYRES HOTEL, Manhattan Beach, CA 2012 – 2013
Guest Service Representative
 Handled reservations and guest check-in/out procedures efficiently and courteously.
 Maintained customer service focus, professionally responding to customer concerns and complaints.
 Responsible for bank deposits in General Manager's absence.
DANMER CUSTOM SHUTTERS, Van Nuys, CA 2011 – 2012
Customer Service Representative
 Performed general office duties, including utilizing professional telephone communication skills to receive and
direct calls appropriately.
 Responsible for following up with current clients, obtaining client feedback and ensuring customer satisfaction.
 Developed new reports for management as well as assisting in quality control projects as needed.
LA’S BEST, Van Nuys, CA 2008 – 2010
Counselor/ Athletic Director
 Responsible for 25+ students, assisting them with homework, literacy, math, science, themed activities and the
computer labs.
 Managed all classroom discipline, policies, procedures and first aid. Assisted other rotating enrichment staff,
created lesson plans and participated in monthly trainings to enhance and build skills.
 Coordinated meetings/activities, Data Entry, Customer Service, Filing, Processing injury forms.
E D U C A TI O N
Degree, Field of Study, College of the Canyon, Santa Clarita, CA