I am a seasoned professional with excellent administrative skills, strengths in membership based organizations and working with a volunteer board of directors. My strong communication skills helped me the past decade to retain and grow members during some the hardest economic times. I am excellent at identifying and resolving issues; and was recognized by my prior employment for customer service excellence, board of director development, and sustainability of vendor relations.

1. Kristi Pihl
Administrator / Membership Development & Event Planning
714-308-4136 / Kristi@pihlout.com
Objective: Top performing professional credited with a finely tuned combination of
administrative, negotiation and support skills. I’m seeking full time employment where I can
contribute to the common goal of a professional organization.
Areas of Expertise
Membership Growth and Development
Project Management
Streamlining Administrative Processes
Issue Identification and Resolution
Compliance Execution
Customer Service Excellence
Organizational Skills
Vendor Efficiency
Professional Experience
Pacific Water Quality Association Feb 2004 – Sept 2015
Administrator / Membership Development & Event Planning
 Executive administrative duties, meeting planning and event execution for non-profit
trade association board of directors.
 Planning and executing events including membership luncheons throughout the State
of California, annual legislative days in Sacramento, annual convention and trade show
which includes a golf tournament, annual meeting, educational seminars, banquet
dinner, casino night reception, industry awards and a 60 booth trade show.
 Board of Director Development and responsible for retention and membership growth.
 Daily responsibilities included; membership, email correspondence, address phone
inquiries, reporting and compliance, website management, record keeping, tracking
status of all projects, customer service, maintained database in constant contact and
responsible for email blast communication with members. Issue identification and
resolution, streamlining administrative processes for efficiency, accounts payable and
receivable in QuickBooks, bank reconciliation, budget coordination, promotion of
events and membership benefits to grow the association.
 Responsible for board meeting materials - specifically meeting agenda and minutes,
financial report, research and execute board of director requests and special projects.
 Responsible for all contract negotiation and execution, along with development of
vendor relations.
Red Lion Hotel Dec 1991 – Mar 1993
Assistant to the Director of Sales and Marketing
 Provided administrative support to Director of Sales and Marketing
 Drafted and finalized contracts
 Clerical support included correspondence, phones, filing.
Education
Bachelor of Science in Hotel and Restaurant Management June 1991
 California Polytechnic University, Pomona
Computer Skills / Recognition
 Proficient in Word, Excel, Outlook, PowerPoint
 2015 PWQA “Hall of Fame Award” recipient for exemplary performance