1. Staci Fors
1314 S. 20th St, Manitowoc, WI 54220
(920) 973-6244
staci.fors@gmail.com
OBJECTIVE
To obtain a challenging position that utilizes my organizational/compliance, leadership, people and
planning skills in order to advance on a personal and professional level
PROFESSIONAL PROFILE
 Excellent interpersonal skills needed to work with department personnel
 Strong attention to detail and organization
 Trustworthy and discreet regarding confidential information
 Self-Starter
 Ability to work independently and use independent judgment to solve problems, without close
supervision
 Excellent technical skills, proficient in many software programs, including Microsoft Word,
Excel, Outlook, PowerPoint, and Publisher (2004-2010 programs)
 Comfortable with other office equipment, including scanners,fax, telephone, and copying
machines
 Problem solving ability to work under pressure to meet deadlines
 Strong marketing and sales skills, including designing marketing materials and organizing public
events
 Ability to learn quickly and adapt to new situations in order to strive for excellence
 Proven motivator and able to lead a team to reach their goals
WORK EXPERIENCE
Assistant Bank Office Manager 1-2014 to present
Bank Mutual Sheboygan, WI
 Assist Bank Office Manager in planning, directing and evaluating the sales, operations and
training functions of the bank office
 Directly manage Customer Service Representatives, holding self and staff accountable for hitting
sales and referraltargets
 Coach Customer Service Representatives on a daily, weekly and quarterly basis as to encourage
personal growth, bank knowledge and goals of each representative
 Ensure compliance with internal policies and external regulations pertaining to bank office
operations and security
 Perform monthly, quarterly, semi-annual and annual audits of the branch
 Evaluate and control daily cash flow and maintain bank office security including vault
maintenance, cash limits and alarm testing
 Perform teller duties and new account openings as needed
 Develop call programs performed on a weekly, monthly or quarterly basis specific to meet goals
as outlined by corporate

2. WORK EXPERIENCE
Assistant Office Manager 6-2013 to 1-2014
Road America Elkhart Lake, WI
 Process and input customer orders
 Developed strong customer service skills through customer interaction via phone and face to face
interaction
 Responsible for ratifying customer complaints
 Responsible for balancing tills and administrative office on a daily basis, including handling bank
deposits
 Communicate with other departments including hospitality and finance regarding improving and
reorganizing
 Supervise office personnel
 Prepare reports and recommendations for changes to improve processes
 Develop mass mailings and customer information correspondence
 Correspond with and assist board of director members
 Perform tasks with a high level of accuracy in a fast-paced environment
 Assist with IT for generaloffice equipment
 Assist marketing department with graphic design
 Assist in scheduling employees
Deposit Support Specialist 1-2010 to 6-2013
Community Bank & Trust Sheboygan, WI
 Scan, index and manage all personal banking/compliance documents into a document imaging
system
 Communicate with branches regarding scanned documents and procedures
 Aid in the creating and implementing of new programs for tellers and personal bankers
 Prepare reports and recommendations for changes to improve processes
 Develop training manuals for other employees to utilize
 Provide technical training to tellers, personal bankers, and depository operational employees to
give them practical, operational and compliance information
 Review and analyze current depository products, services and to assure efficiency and external
competitiveness
 Provide support for BSA/AML compliance essential to prevention of illegal activities and money
laundering
 Provide administrative duties to VP of Depository Operations, AVP Deposit Compliance, and
AVP Deposit Support
 Assist in writing policies, procedures,processes,technical reports, and bulletins
 Responsible supply ordering for departments
 Answer phones, direct calls, and rectify customer and internal complaints
 Design marketing and compliance contact for customers
 Organize and develop fund raising and public relations for employees
 Perform quarterly audits on branches bank wide for internal compliance and to meet BSA
requirements
 Assist with internal, contracted, and FDIC audits when necessary

3.  Assist teller-line with externally contracted projects, including, but not limited to property tax
collection and balancing.
 Communicate with personal bankers and tellers regarding corrections to daily work which need to
be corrected
 Assist Deposit Operations where needed
Deposit Maintenance Scanning 5/2006 to 1/2010
Community Bank & Trust Sheboygan, WI
 Scan, index, and manage personal banking documents into a document imaging system
 Communicate with branches regarding scanned documents
 Assist with special projects in the department as needed
 Prepare reports and recommendations for changes to improve processes
 Develop training manuals for other employees to utilize
 Provide technical training to tellers, personal bankers, and depository operational employees to
give them practical, operational and compliance information
Assistant Customer Service Manager/Bookkeeper 3/1999 to 5/2006
Roundy’s Supermarkets Inc Plymouth, WI
 Supervised personnel on front-end
 Provided scheduling of cashiers
 Operated generalretail environment equipment, including cash-registers
 Developed strong customer service skills through constant customer interaction
 Responsible for ratifying customer complaints
 Responsible for balancing cashier tills and cash office of the store on a daily, weekly, and
monthly basis
 Manage video department including inventory, sales,promotions and shrink
 Assist in the periodic review of employees
 Assist in conducting and marketing of public relation events for the store
EDUCATION
AssociatesBusiness Administration 3/2008 to 4/2009
American Intercontinental University Online Chicago, IL
High School Diploma 8/1997 to 6/2000
Plymouth Comprehensive High School Plymouth, WI
ACHIEVEMENTS
 United Way Committee, Community Bank & Trust 2012--Organize fund-raising events for
employees to donate to United Way
 Improved the Sheboygan office of Bank Mutual from the 65th
ranked office corporate wide to the
4th
ranked office corporate wide in 2015.
 Achieved “Bank Office of the Month” six out of 12 months, regionally at Bank Mutual
 Coached and trained Customer Service Reps and Bankers,producing both the number one ranked
Customer Service Representative and the number one licensed banker in the region 2015

4. REFERENCES
David J Kolar 920-698-6969
Vice President of Deposit Operations
Community Bank & Trust
Katie DeKarske 920-918-1831
Office Manager
Zimbal Minkery Inc
Jenna Luebke 920-207-7983
Customer Service Representative
Invest Financial, Joy Johnston