This resume is for Staci Fors, who is seeking a challenging position utilizing her organizational, leadership, and people skills. She has over 15 years of experience in office management, customer service, and banking compliance roles. Her most recent role is Assistant Bank Office Manager at Bank Mutual, where she coaches employees, ensures regulatory compliance, and improved her office's performance rankings. She also held previous roles with increasing responsibilities in banking support, scanning, and bookkeeping. Staci has an Associate's degree in Business Administration and is proficient in various software programs.

1. Staci Fors
1314 S. 20th St, Manitowoc, WI 54220
(920) 973-6244
staci.fors@gmail.com
OBJECTIVE
To obtain a challenging position that utilizes my organizational/compliance, leadership, people and
planning skills in order to advance on a personal and professional level
PROFESSIONAL PROFILE
 Excellent interpersonal skills needed to work with department personnel
 Strong attention to detail and organization
 Trustworthy and discreet regarding confidential information
 Self-Starter
 Ability to work independently and use independent judgment to solve problems, without close
supervision
 Excellent technical skills, proficient in many software programs, including Microsoft Word,
Excel, Outlook, PowerPoint, and Publisher (2004-2010 programs)
 Comfortable with other office equipment, including scanners,fax, telephone, and copying
machines
 Problem solving ability to work under pressure to meet deadlines
 Strong marketing and sales skills, including designing marketing materials and organizing public
events
 Ability to learn quickly and adapt to new situations in order to strive for excellence
 Proven motivator and able to lead a team to reach their goals
WORK EXPERIENCE
Assistant Bank Office Manager 1-2014 to present
Bank Mutual Sheboygan, WI
 Assist Bank Office Manager in planning, directing and evaluating the sales, operations and
training functions of the bank office
 Directly manage Customer Service Representatives, holding self and staff accountable for hitting
sales and referraltargets
 Coach Customer Service Representatives on a daily, weekly and quarterly basis as to encourage
personal growth, bank knowledge and goals of each representative
 Ensure compliance with internal policies and external regulations pertaining to bank office
operations and security
 Perform monthly, quarterly, semi-annual and annual audits of the branch
 Evaluate and control daily cash flow and maintain bank office security including vault
maintenance, cash limits and alarm testing
 Perform teller duties and new account openings as needed
 Develop call programs performed on a weekly, monthly or quarterly basis specific to meet goals
as outlined by corporate

2. WORK EXPERIENCE
Assistant Office Manager 6-2013 to 1-2014
Road America Elkhart Lake, WI
 Process and input customer orders
 Developed strong customer service skills through customer interaction via phone and face to face
interaction
 Responsible for ratifying customer complaints
 Responsible for balancing tills and administrative office on a daily basis, including handling bank
deposits
 Communicate with other departments including hospitality and finance regarding improving and
reorganizing
 Supervise office personnel
 Prepare reports and recommendations for changes to improve processes
 Develop mass mailings and customer information correspondence
 Correspond with and assist board of director members
 Perform tasks with a high level of accuracy in a fast-paced environment
 Assist with IT for generaloffice equipment
 Assist marketing department with graphic design
 Assist in scheduling employees
Deposit Support Specialist 1-2010 to 6-2013
Community Bank & Trust Sheboygan, WI
 Scan, index and manage all personal banking/compliance documents into a document imaging
system
 Communicate with branches regarding scanned documents and procedures
 Aid in the creating and implementing of new programs for tellers and personal bankers
 Prepare reports and recommendations for changes to improve processes
 Develop training manuals for other employees to utilize
 Provide technical training to tellers, personal bankers, and depository operational employees to
give them practical, operational and compliance information
 Review and analyze current depository products, services and to assure efficiency and external
competitiveness
 Provide support for BSA/AML compliance essential to prevention of illegal activities and money
laundering
 Provide administrative duties to VP of Depository Operations, AVP Deposit Compliance, and
AVP Deposit Support
 Assist in writing policies, procedures,processes,technical reports, and bulletins
 Responsible supply ordering for departments
 Answer phones, direct calls, and rectify customer and internal complaints
 Design marketing and compliance contact for customers
 Organize and develop fund raising and public relations for employees
 Perform quarterly audits on branches bank wide for internal compliance and to meet BSA
requirements
 Assist with internal, contracted, and FDIC audits when necessary

3.  Assist teller-line with externally contracted projects, including, but not limited to property tax
collection and balancing.
 Communicate with personal bankers and tellers regarding corrections to daily work which need to
be corrected
 Assist Deposit Operations where needed
Deposit Maintenance Scanning 5/2006 to 1/2010
Community Bank & Trust Sheboygan, WI
 Scan, index, and manage personal banking documents into a document imaging system
 Communicate with branches regarding scanned documents
 Assist with special projects in the department as needed
 Prepare reports and recommendations for changes to improve processes
 Develop training manuals for other employees to utilize
 Provide technical training to tellers, personal bankers, and depository operational employees to
give them practical, operational and compliance information
Assistant Customer Service Manager/Bookkeeper 3/1999 to 5/2006
Roundy’s Supermarkets Inc Plymouth, WI
 Supervised personnel on front-end
 Provided scheduling of cashiers
 Operated generalretail environment equipment, including cash-registers
 Developed strong customer service skills through constant customer interaction
 Responsible for ratifying customer complaints
 Responsible for balancing cashier tills and cash office of the store on a daily, weekly, and
monthly basis
 Manage video department including inventory, sales,promotions and shrink
 Assist in the periodic review of employees
 Assist in conducting and marketing of public relation events for the store
EDUCATION
AssociatesBusiness Administration 3/2008 to 4/2009
American Intercontinental University Online Chicago, IL
High School Diploma 8/1997 to 6/2000
Plymouth Comprehensive High School Plymouth, WI
ACHIEVEMENTS
 United Way Committee, Community Bank & Trust 2012--Organize fund-raising events for
employees to donate to United Way
 Improved the Sheboygan office of Bank Mutual from the 65th
ranked office corporate wide to the
4th
ranked office corporate wide in 2015.
 Achieved “Bank Office of the Month” six out of 12 months, regionally at Bank Mutual
 Coached and trained Customer Service Reps and Bankers,producing both the number one ranked
Customer Service Representative and the number one licensed banker in the region 2015

4. REFERENCES
David J Kolar 920-698-6969
Vice President of Deposit Operations
Community Bank & Trust
Katie DeKarske 920-918-1831
Office Manager
Zimbal Minkery Inc
Jenna Luebke 920-207-7983
Customer Service Representative
Invest Financial, Joy Johnston