1. NATALIE SANDERS
1316 Gross Lake Parkway ♦ Covington, Georgia 30016 ♦
(770) 728-9397 Home ♦ (678) 448-8664 Cell ♦
E-Mail: nsanders1123@yahoo.com
PROFESSIONAL PROFILE:
• Experienced and highly professional
• Handles sensitive and confidential information in a professional manner
• Strong relationship and time management skills
• Over 10 years’ experience in Customer Service, Event planning and Administration
• Detail-oriented, organized, and calm under pressure
• 5 years’ collection experience
• Over 5 years’ call center experience
• Ability to Multi-task
• Proficient in Microsoft office
EDUCATION
Virginia State University, Petersburg, Virginia 1985 – 1988
Business Information system
Argosy University - GPA – 3.92 2011 – 2015
Bachelor of Science in Business Administration with focus on Marketing
Received multiple business scholarships based on academics and faculty recommendations
Argosy University - GPA – 4.0 2015 – Present
Master of Science in Human Resource Management
PROFESSIONAL EXPERIENCE
ROLLINS INC., (ORKIN PEST CONTROL), COVINGTON, GA
CUSTOMER SERVICE REPRESENTATIVE 4/15 – 7/15
● Handled heavy call volume of potential and existing customers for pest control services.
● Connected customers to local branch offices for complaints, cancellations, and scheduling.
● Submitted page out messages to management on emergency/medical services to on call technicians.
● Processed leads for residential and commercial bedbug and termite services.
● Connected potential customers to sales specialist for pest control services.
● Provided company information to callers
POWER PROJECT INSTITUTE (PPI), WASHINGTON, DC
VIRTUAL ADMINISTRATIVE ASSISTANT /CLIENT SERVICES MANAGER 9/13 – 5/14
● Served as the main Point of Contact for all general inquiries
● Directed callers to the appropriate staff member
● Provided administrative services (i.e., composing letters, generating reports, etc.)
● Scheduled appointments for management staff and Set up coaching for clients
● Assessed, clarified, and validated customer needs on an ongoing basis
● Helped achieve financial targets and objectives through proper follow-up and follow through with
potential leads as directed by CEO
● Managed speaking engagements and proposal deadlines
● Initiated contracts, secured agreements, and ensured payments are processed
● Achieved customer service objectives by contributing service information and recommendations to
strategic plans and reviews

2. MEDICAID DISABILITY RESOURCES AT PIEDMONT – HENRY MEDICAL, Stockbridge, GA
Patient Account Administrative 11/11 – 2/12
● Performed routine clerical duties
● Interviewed patients with no insurance for possible Medicaid assistance.
● Submitted report to main office for approval.
MOUNT MORIAH AME CHURCH, Cambria Heights, NY
Administrative Assistant 9/05 – 02/07
● Virtually perform Administrative duties.
● Monitored website and responded to chat line and emails
● Directed calls to staff
● Made travel arrangements
● Initiated and executed events
MOUNT MORIAH AME CHURCH, Cambria Heights, NY
Administrative Assistant 3/03 – 09/05
● Performed routine clerical duties (printing, faxing, calls, scanning, etc).
● Retrieved data from files as needed.
● Made travel arrangements for Pastor, staff, invited guests and choir.
● Scheduled appointments for individual counseling, marriages and other support Ministries.
● Screened and coordinated all proposed program request and submit for approval.
● Liaison for officers, church rental, equipment usage and 3rd
party vendors.
● Redeveloped policies and procedures as needed.
● Produced programs for weddings, funerals, scheduled events, and processed church bulletin.
● Monitored website and responded to chat line and emails.
VOLUNTEER EXPERIENCE
NEW BIRTH MISSIONARY BAPTIST CHURCH, Lithonia, GA
VOLUNTEER - Administrative Assistant as needed 1/07 – Present
● Perform routine clerical duties
● Schedule appointments for individual counseling sessions for Volunteer Connections Ministry
● Data Entry
● Update Ministry Policy and Procedures
● Send out notification of upcoming meetings
● Assist Volunteer Connections Ministry Coordinator with meetings
● Type and submit minutes from scheduled meetings both call and in person
SOFTWARE:
Windows 8, Windows XP including: Word, Excel, PowerPoint, Outlook Exchange System, Remedy,
Publisher, Lotus Notes, EverNote, Freedomvoice weblink systems, Print shop 12, Print shop 15, ACS
(Automated Church System), CA-Topsecret, F-Secure, Single Sign On and typing 50(+) WPM.
HONORS & AWARDS:
Argosy University - Sigma Beta Delta Honor Society
President’s List/Dean’s List
Chancellor Scholarship for 3.8 GPA or higher
Andres Romay Memorial Scholarship