This document is a resume for Nicole Westbury that summarizes her experience and qualifications for an administrative support role. It outlines over 8 years of experience in customer service and retail environments, as well as education and skills in areas such as office management, records management, customer service, cash handling, front desk reception, and executive support. Recent work history includes roles as an Administrative Assistant and Assistant Manager, where she provided administrative, operational, and customer service support.

1. N i c o l e W e s t b u r y
1 9 1 5 L o d g e c r e s t L a n e  P f a f f t o w n , N C 2 7 0 4 0
H o m e : 3 3 6 9 2 4 - 9 4 1 2  C e l l : 3 3 6 - 2 8 7 - 7 3 3 9
w e s t b u r y n i c o l e @ y a h o o . c o m
Summary
Self-motivated individual with over 8 years of experience in customer service and retail
environments. Adept at prioritizing and completing tasks to meet customers’ needs. Safety-
minded and a good communicator with strong computer skills. Administrative support
professional offering versatile office management skills and proficiency in Microsoft Office
programs. Strong planner and problem solver who readily adapts to change, works
independently and exceeds expectations. Able to juggle multiple priorities and meet tight
deadlines without compromising quality.
Education
Johnson & Wales University — Charlotte, NC 2009
B.S. Management/ A.S. Business Admin.
 Organizational Management
 Business Communications
 Leadership& Supervision
 Project Management
 Human Resource Management
 Business Law
 Critical Analysis
 Interpersonal Relations
North Forsyth High School- Winston-Salem, NC 2005
High School Diploma
Key Skills
Office Management
Records Management
Customer Service
Cash Handling
Front-Desk Reception
Executive Support
Experience
Goler CDC / Winston-Salem, NC Administrative Assistant / 2011-Present
Coordinate with various staff for operational support activities of the unit; serve as a liaison
between departments and operating units in the resolution of day-to-day administrative and
operational problems:
 Provide administrative/secretarial support for various departments/divisions such as answering
telephones, assisting visitors and resolving a range of administrative problems and inquiries.
 Operate desktop computer to compose and edit correspondence and memoranda from
dictation, verbal direction and from knowledge of policies of established
departments/divisions; prepare, transcribe, compose, type, edit and distribute agendas and
minutes of numerous meetings.
Rainbow/ Winston-Salem, NC Assistant Manager / 2009 to 2011
Handled multifaceted management tasks as the assistant to the store. Implemented all Company
policies, rules and regulation. Quickly became a trusted assistant known for “can-do” attitude,
flexibility and high-quality work.
Highlights:

2.  Worked as communicator between customer and sales representatives
 Earned excellent marks on performance reviews, with citations for excellence in areas including
work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic;
and commitment to providing unsurpassed service.
 Responsible for maintaining good relations with customers and manufacturers.
 Give support to executives.
 Responsible for maintaining open files that can help to give satisfaction to customers.
 Done various other duties as assigned.
Carowinds/ Charlotte, NC Guest Services/2007 to 2008
 Greets guests in a warm and friendly manner using focus skills and personalized service.
 Registers guests into the Park following established procedures, working in coordination with other
employees or departments as required ensuring 100% guest satisfaction.
 Processes payments following established procedures.
 Informs guests of shows, facilities, services at Carowinds.
 Maintains the cleanliness of station and surrounding areas to uphold Carowinds “Four Corners
of Success” standards.
 Assists guests by attempting to honor special requests for specific accommodations, and
presents options when those requests cannot be met.
 Demonstrates a pleasant and enthusiastic demeanor at all times.
Wanda’s Little Wonders Administrative Assistant/2003-Present
 Coordinating meetings, events and travel arrangements of top officials,
 Developing computerized database of customers
 Typing company’s corporate presentations, correspondence and annual reports
 Excellent listening skills, oral and written communications. Comfortable in interacting with all
levels of the organization and public. Excellent problem solving and negotiating skills. Able to
make decisions independently and quickly with minimal escalations.
Personal Experience
 Community Service For Homeless Shelter
 Clerical Aide for Women and Children Center of Charlotte
 Camp Counselor for Genesis Victory Outreach Center