Debra Coates is seeking a position as an office manager or administrative assistant. She has over 30 years of experience in office management, administrative support, and customer service roles. Her skills include managing records and databases, coordinating travel, resolving complaints, supervising employees, and providing administrative support. Her most recent role was as an Administrative Assistant and BLS Instructor for Dignity Health where she scheduled classes, maintained student records, and assisted with medical training instruction.

1. Debra E. Coates
8472 Trudeau Ave Las Vegas NV 89143 909 223-9256
debra.coates@icloud.com
Objective
Seeking a position as “OfficeManager” or “Administrative Assistant”. Qualified and result oriented. In depth
knowledge and practice handling administrative knowledge. Multi-tasking ability. Highly motivated.
Education
· Medical Assistant/ Office Management: 1982: Bryman School Rosemead
· Mount San Antonio College: 1979-1980: GeneralEducation
· John A Rowland High School: 1979: GeneralEducation
Skills & Abilities
· Ability to work in a fast-paced atmosphere
· Maintain excellent client/candidate relations and develop client/candidate rapport
· Diplomatically resolve client’s complaints on as-needed basis
· Ability to followinstructions well and make decisions with no supervision
· Motivate and supervise 15+ employees on daily basis
· Maintain all record-keeping procedures
· Delegate responsibilities to employees to meet company’s expectations
· Instructor for telephone communication skills
- Provide administrative support for the Sales and Marketing Department.
- Answer and screen phone calls on a multi-phone line system.
- Greet and meet clients and/or vendors.
- Handle travel arrangements for sales and executive team.
- Generate correspondence and meeting notes.
- Maintain customer and company database.
- Maintain confidential files.
- Handle miscellaneous projects and tasks as assigned.
- Motivated and creative thinker
- Problem solver with analytical skills
- Strong working knowledge of MS Office: Word, Excel, PowerPoint, and Outlook
- Ability to multi-task and strong experience with scheduling.
Experience:
January 2016- present Dignity Health/St. Rose Dominican
Administrative Assistant/BLS Instructor – Education Dept.
Enter course rosters into My Journey, Lawson websites and Certificates and License reports as needed.
Scheduling and reserve class and meeting rooms in “Event Management Systems”. Maintain Student
Affiliation and Student Training Agreements contracts. Create requisitions and purchase orders for course
materials and vendor invoices. Prepare monetary deposits. Maintain textbook library, maintain office
equipment and office supplies. Assist with BLS class room instruction and conduct BLS skills check offs.
Perform front office duties.

2. Page 2
August 2013-December 2015 Flex Ed Las Vegas
Office Coordinator
Course scheduling, registrar duties, marketing duties, assistwith preparing course materials. Maintain the
Weekly Course Board. Shipping and receiving and order supplies. Perform front office duties.
Enter course rosters into the website as needed. Process account receivables. Perform front office duties and
receptionist duties.
2007-7/2011 SVK GUITARS City of Industry CA
Office Manager/Artist Liaison
Guitar Manufacturer and Sales. Artist representation. Develop and maintain website
2002-2005 Spherion Pasadena CA
Recruiting Coordinator Indy Mac Bank RLG West
Process and track all new hire candidate applications.
Enter into Projectix, order and track background, open RFS
Place and coordinate hotel and travel.
Coordinate and provide travel arrangements for area meetings
Arrange meeting location, menu, itinerary, guest speakers, materials, etc.
Provide administrative support for VP of Recruiting and Sales, maintain calendar, expense reports travel
arrangements, etc.
Administrative Assistant, Consumer Bank Branch Liaison
Financial Freedom a division of Indy Mac Bank
Assist area manager in all administrative duties
2000 – 2002 Superior Staffing Anaheim CA
Senior Secretary, Walt Disney Imagineering
Disney s California Adventure, Design and Production
Personal Assistant to project manager, maintain calendar, expense reports, travel arrangements.
Reproduce and distribute reports throughout DCA east facility
Provide administrative support for all design and production staff
Obtain and secure security clearance and credentials for visiting officials or vendors
Plan and coordinate meetings and special events luncheons etc.
1989-2004 Mr. Entertainment Music Store Montebello, CA
Retail Music Store P/T
Accounts payables /receivables
Human resources, payroll, employee schedules
Order merchandise, supplies
Sales and cashier
1997-2000 Robert Half and Associates Los Angeles CA
Corporate Secretary/Receptionist
Assist H.R with collection and distribution of employee hours, paychecks, data entry of employee information
for benefit qualification
Lead receptionist dispatch
Data entry
General office duties