CSF analysis is a method developed to guide businesses in creating and measuring success. It is widely used for technology and architectural planning in enterprise IT. Critical success factors are those factors which the management of organizations must focus and manage effectively.
For more such innovative, join Welingkar's Distance Learning PGDM Program: http://bit.ly/welingkarshybridDlp
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Daily, your organization is increasingly building valuable knowledge and experience. But how well are you capturing, documenting and sharing it? As your information and knowledge capitals grows, so does the importance of developing a knowledge management strategy. The first step as you begin to execute your strategy is to take inventory of how knowledge is used and stored. A knowledge audit is an incredibly valuable exercise for a number of reasons. So in this presentation, I want to share some of the key things to observe in doing so.
Daily, your organization is increasingly building valuable knowledge and experience. But how well are you capturing, documenting and sharing it? As your information and knowledge capitals grows, so does the importance of developing a knowledge management strategy. The first step as you begin to execute your strategy is to take inventory of how knowledge is used and stored. A knowledge audit is an incredibly valuable exercise for a number of reasons. So in this presentation, I want to share some of the key things to observe in doing so.
JD Edwards Manufacturing Deep Dive WorkshopTerillium
Leverage The Power of JD Edwards Manufacturing Functionality | COLLABORATE19 Workshop Recap
Missed COLLABORATE19? Don't worry, we've got you covered.
Learn what you missed from our JD Edwards Manufacturing Deep Dive Workshop during C19. Broken up into four 50 minute sessions, we're focusing on popular JD Edwards manufacturing topics that most JD Edwards World and EnterpriseOne users want to learn more about.
SMAC - social, mobile, analytics and cloud - Manu Melwin Joymanumelwin
SMAC (social, mobile, analytics and cloud) is the concept that four technologies are currently driving business innovation. SMAC creates an ecosystem that allows a business to improve its operations and get closer to the customer with minimal overhead and maximum reach.
Agility is critical to overcome the challenges of a traditional S&OP process. Learn more from our recommendations to manage, anticipate and synchronize supply and demands
Training needs analysis, skills auditing, training evaluation, calculating training ROI and strategic learning and development best practice principles and processes
What ISO Management Systems can learn from Balanced Scorecard?PECB
Balanced Scorecard is a Strategy Management System developed by Professors Kaplan and Norton. It is probably the most comprehensive system/tool in the modern world. It allows an organization balance its Strategy across 4 perspectives (Financial, Customer, Internal Process and Learning and Growth Perspectives). It further lets an organization break down each of these 4 perspectives based on 4 criteria which are Objectives, Measures, Target and Initiatives. There is a lot that ISO Implementers and Auditors need to learn from a Balanced Scorecard that will help in better delivering ISO engagements. This webinar will take a critical look at what is Balanced Scorecard and what ISO Consultants need to know to about it.
Main points covered:
• What is a Balance Scorecard?
• How Balance Scorecard allows organization to balance its Strategy across 4 perspectives (Financial, Customer, Internal Process and Learning and Growth Perspectives)
• How an organization breaks down each 4 perspective based on 4 criteria (Objectives, Measures, Target and Initiatives)
Presenter:
This webinar was presented by Orlando Olumide Odejide, who is the Chief Trainer for Training Heights Limited. Orlando is an experienced Enterprise Architect and Programme Director working on various technology solutions including SharePoint, SQL Server, Oracle, SAP, Odoo and Qlikview Technologies for clients in the Financial Services, Government and Manufacturing Sectors.
Link of the recorded session published on YouTube: https://youtu.be/XPPj9XhXl0s
JD Edwards Manufacturing Deep Dive WorkshopTerillium
Leverage The Power of JD Edwards Manufacturing Functionality | COLLABORATE19 Workshop Recap
Missed COLLABORATE19? Don't worry, we've got you covered.
Learn what you missed from our JD Edwards Manufacturing Deep Dive Workshop during C19. Broken up into four 50 minute sessions, we're focusing on popular JD Edwards manufacturing topics that most JD Edwards World and EnterpriseOne users want to learn more about.
SMAC - social, mobile, analytics and cloud - Manu Melwin Joymanumelwin
SMAC (social, mobile, analytics and cloud) is the concept that four technologies are currently driving business innovation. SMAC creates an ecosystem that allows a business to improve its operations and get closer to the customer with minimal overhead and maximum reach.
Agility is critical to overcome the challenges of a traditional S&OP process. Learn more from our recommendations to manage, anticipate and synchronize supply and demands
Training needs analysis, skills auditing, training evaluation, calculating training ROI and strategic learning and development best practice principles and processes
What ISO Management Systems can learn from Balanced Scorecard?PECB
Balanced Scorecard is a Strategy Management System developed by Professors Kaplan and Norton. It is probably the most comprehensive system/tool in the modern world. It allows an organization balance its Strategy across 4 perspectives (Financial, Customer, Internal Process and Learning and Growth Perspectives). It further lets an organization break down each of these 4 perspectives based on 4 criteria which are Objectives, Measures, Target and Initiatives. There is a lot that ISO Implementers and Auditors need to learn from a Balanced Scorecard that will help in better delivering ISO engagements. This webinar will take a critical look at what is Balanced Scorecard and what ISO Consultants need to know to about it.
Main points covered:
• What is a Balance Scorecard?
• How Balance Scorecard allows organization to balance its Strategy across 4 perspectives (Financial, Customer, Internal Process and Learning and Growth Perspectives)
• How an organization breaks down each 4 perspective based on 4 criteria (Objectives, Measures, Target and Initiatives)
Presenter:
This webinar was presented by Orlando Olumide Odejide, who is the Chief Trainer for Training Heights Limited. Orlando is an experienced Enterprise Architect and Programme Director working on various technology solutions including SharePoint, SQL Server, Oracle, SAP, Odoo and Qlikview Technologies for clients in the Financial Services, Government and Manufacturing Sectors.
Link of the recorded session published on YouTube: https://youtu.be/XPPj9XhXl0s
The Fresh Connection - Simulation based Supply Chain Learning PlatformFrinson Francis
The Fresh Connection is a Web based Business Simulation in the area of Supply Chain Management and Organisation Wide Collaboration used for Experiential Learning. Learn Supply Chain Management, Supply Chain Performance and Analysis, Sales and Operations Planning, Inventory Management, Supply Chain Strategy, Demand Planning, Collaboration, Risk Management in Supply Chains with in-house workshops at your company
An incredibly important piece of implementing a successful risk-based monitoring methodology is change management. TRI has performed a number of RBM projects that have included this very vital piece, and these slides detail our overall approach to RBM change management.
Knowledge Management (KM) developed by Valio Competitive Intelligence is a very important tool to preserve the knowledge of the organization in a structured platform.
Shared services - A Strategic Cost Management PlatformSanjay Chaudhuri
Shared Services Platform (as self defining as it can be) promotes the idea of 'sharing' within an organization or group or may also be provided as 3rd party SBU services.
Creating a Single point of contact for all service deliveries, enabling Cost effective solutions, leverage Automation, optimize workforce and the Speed to fulfillment is the key to success of such organizations.
More and more companies are moving to such platforms and the success rate is very high.
OutSystems Lessons: Center of Excellence and Adoption StrategiesOutSystems
Every OutSystems customer is unique (culture, people, technology). Incubating and maturing a Center of Excellence (CoE) ideally should be tailored to your own organization. Hear about some of our experiences working with customers setting up CoEs and get some "Best Practices" you can apply in your own organization.
Participate in a conversation about the challenges in running a top-performing CDFI loan fund. We will share our tips and experiences and learn how we can help you meet your performance goals.
Operations and Supply Chain Toolkit - Framework, Best Practices and TemplatesAurelien Domont, MBA
This Operations & Supply Chain Management Toolkit was created by ex-McKinsey, Deloitte and BCG Consultants, after more than 1,000 hours of work. It is considered the world's best & most comprehensive Operations & Supply Chain Toolkit. It includes all the Frameworks, Analysis Tools & Document Templates required to improve your skills and the operational excellence of your organization. This Slideshare Powerpoint presentation is only a small preview of our Toolkit. You can download the entire Toolkit in Powerpoint and Excel at www.slidebooks.com
Making Work Product-Centric: A Journey at Nationwide Insurance | Tasktop Conn...Tasktop
Over the last 18 months, Enterprise Digital at Nationwide Insurance experimented with an end to end agile approach to better integrate IT delivery and business activities in the commercial and mobile spaces. Customers are demanding products quicker, and we as a company must find ways to compress the timeline required to deliver the features customers seek to remain competitive. At the end of the second phase of this transition, which comprised just one team, we found a 64% decrease in lead time from discovery to analysis and a 20% decrease in lead time from analysis to implementation. This end to end model stressed co-location of business and IT and working together as one cross-functional team to continuously plan, integrate, and deliver value to our customers. We made the value stream work visible from idea to implementation and organized it in product-centric value streams with the goal of standardizing customer experiences regardless of whether the customer is interacting with our company via web or mobile. This standardization allowed for maximum reusability of requirements, code, and automation, and decreased variances with and the frequency of estimating. In the end to end model, poly-skilling was stressed across both roles and technologies so that all team members had the flexibility to pick up and work on any card at any point in the flow. This, coupled with the team’s use of the tools necessary to implement dev ops capabilities, allowed us to be more responsive to the customer.
Kristen Biddulph
Scrum Master, CSM, CSPO, CAL1 - Nationwide Insurance
Kristen has led software delivery teams over the last 4 years across Nationwide’s Digital assets for Sales, Identity Management, Servicing, and Mobile. Her current focus is on providing solutions to aid high performance teams in their product-centric journeys.
Tasktop Connect 2018
connect.tasktop.com
www.tasktop.com
Customer Experience is an evolution within many organizations. To improve your execution you need viable strategies which can enhance your operations from an interaction perspective. This will give you powerful insight and analytics to engage your customers differently and drive a seamless experience.
Game Changing Quality Strategies that Drive Organizational Excellencekushshah
Quality in the past was more related conforming to requirements, in lot of cases as it relates to engineering requirements and not necessarily enthusiastic customer experience. It was a very narrow definition of quality and focused more on Things Gone Wrong. Goal was to reach a level of customer accepted.
Quality definition today is much broader and winning in quality in this highly competitive environment requires deployment game changing quality strategies.
We will discuss how to infuse the voice of the customer into the way we design our products and services so that they exceed customer expectations. Organizations that engage all functions within enterprise and are customer centric will differentiate themselves from the rest of the competition. This presentation will provide an integrated roadmap on how to integrate proactive quality strategies such as Design for Six Sigma (DFSS), Advanced Product Quality Planning (APQP), Design Failure Modes and Effects Analysis (DFMEA), Process Failure Modes and Effects Analysis (PFMEA) along with reactive strategies such as Six Sigma and control plans to achieve organizational excellence.
Welingkar's Online PGDM Program in Supply Chain Mgmt is designed to understand the levels involved in bringing a manufactured product to the right channel.
WeSchool's Online PGDM Program in E-Commerce Mgmt is designed to combine technology, business, marketing, logistics, etc to prepare you for jobs in ecommerce.
We School's Online PGDM Program in International Business Mgmt covers some of the advanced subjects like International Economics & International Business Environment.
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WeSchool's Online PGDM Program in Business Administration extensively covers several topics on marketing, investment, functional administration, sales, etc.
Online PGDM Program in Finance Mgmt Descriptionibes the role of Finance Manager, beneficial for professionals interested in a career in finance-related sectors.
WeSchool offers AICTE approved Diploma in Marketing Management. It is a specialized Management program with focus on marketing as a core business function
WeSchool Offers Online MBA Program in Operations Mgmt. Production planning, project management & world-class manufacturing are among the critical concepts.
Gain a better understanding of the various industry functions, business trends and industry regulations in the travel and tourism industry to emerge as a powerful team leader.
Visit our Websites: https://www.welingkaronline.org/
In today's increasingly competitive business environment, organizations are engaged in a rat race to retain customers, build up clientele and simultaneously ensure steady growth. Unfortunately, they often get caught in a web of issues which may not be easily controlled and affect performance. Here comes the play of Financial Accounting. Professional accountants have a vital role in commercial success by using their valuable knowledge to provide their organizations/clients a competitive advantage and an accurate picture of their financial position and performance.
British Aerospace Asset Management Case study will tech you how important is asset management for your business. lern from the experts about the Asset management.
Mc donalds Recruitment Case Study will explain you each and every thing about the Recruitment. hiring a right person at your workplace will be one of the best part of your business management. learn how to hire or recruit perfect person in your company with this case study of Mc donalds Recruitment.
More from We Learn - A Continuous Learning Forum from Welingkar's Distance Learning Program. (20)
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
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2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
Top mailing list providers in the USA.pptxJeremyPeirce1
Discover the top mailing list providers in the USA, offering targeted lists, segmentation, and analytics to optimize your marketing campaigns and drive engagement.
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdfthesiliconleaders
In the recent edition, The 10 Most Influential Leaders Guiding Corporate Evolution, 2024, The Silicon Leaders magazine gladly features Dejan Štancer, President of the Global Chamber of Business Leaders (GCBL), along with other leaders.
FIA officials brutally tortured innocent and snatched 200 Bitcoins of worth 4...jamalseoexpert1978
Farman Ayaz Khattak and Ehtesham Matloob are government officials in CTW Counter terrorism wing Islamabad, in Federal Investigation Agency FIA Headquarters. CTW and FIA kidnapped crypto currency owner from Islamabad and snatched 200 Bitcoins those worth of 4 billion rupees in Pakistan currency. There is not Cryptocurrency Regulations in Pakistan & CTW is official dacoit and stealing digital assets from the innocent crypto holders and making fake cases of terrorism to keep them silent.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
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CSF Analysis - IT Project Management
1. Welingkar’s Distance Learning Division
I.T. for Management
CHAPTER-7
Determining Information Need
CFS Methhods
We Learn – A Continuous Learning Forum
2. Welingkar’s Distance Learning Division
Determining Information Need
CFS Methods
CSF analysis is:
• A method developed at MIT’s Sloan school by John
Rockart to guide businesses in creating and measuring
success
• Widely used for technology and architectural planning in
enterprise I/T
• A top-down methodology that is especially suitable for
designing systems as opposed to applications
• A reductionist method for going from an abstract vision
to concrete requirements Cont….
We Learn – A Continuous Learning Forum
3. Welingkar’s Distance Learning Division
Determining Information Need
CFS Methods
What are Critical Success Factor
CSF’s are those factors which the management of the
organization must focus & manage effectively.
• A key area where satisfactory performance is required
for the organization to achieve its goals
• A means of identifying the tasks and requirements
needed for success
• At the lowest level, CSFs become concrete requirements
• A means to prioritize requirements Cont….
We Learn – A Continuous Learning Forum
4. Welingkar’s Distance Learning Division
Determining Information Need
CFS Methods
Why CSF?
An identification of the CSF s for an organization helps the
information analyst to focus the information systems to
critical issues of business. In a sense CSFs are those factors
which the management of the organization must focus on &
manage effectively
To control these factors effectively a manager must be able
to make these factors measurable & define performance
standards for each measure, known as Key Performance
Indicators(KPF)
We Learn – A Continuous Learning Forum
5. Welingkar’s Distance Learning Division
Determining Information Need
CFS Methods
What are different applications of CSF methodology
• Start with a vision: mission statement
• Develop 5-6 high level goals
• Develop hierarchy of goals and their success factors
• Leads to concrete requirements at the lowest level of
decomposition (a single, implementable idea)
• Along the way, identify the problems being solved and the
assumptions being made
• Cross-reference usage scenarios and problems with
requirements Cont….
We Learn – A Continuous Learning Forum
6. Welingkar’s Distance Learning Division
Determining Information Need
CSF Methods
How does CSF method works
The steps to take in applying CSF method is as follows:
• Understand the business and business process
• Identify What is critical for business
• Identify appropriate measures of CSF(called KPI)
• Define standard performance for each KPI
• Identify which Information system should provide
information on actual performance against each CSF/KPI
• Check system can provide this information
We Learn – A Continuous Learning Forum
7. Welingkar’s Distance Learning Division
Determining Information Need
CSF Methods
Using CSF method for evaluating Effectiveness of
information systems:
The CSF method can be used for conducting an
management Audit of information systems by exactly same
steps outlined in pervious slide
The IS auditor may then recommend enhancement, fresh
development or migration to new technology
MIS reports & CSF/KPI's
Finally at a micro level the CSF/KPI concept can be used to
assess the quality of a MIS report format
We Learn – A Continuous Learning Forum
8. Welingkar’s Distance Learning Division
Determining Information Need
CSF Methods
Types of CSFs :
Broadly there are four types
1. CSFs which are basic to business such as sales, Account
receivables
2. CSFs which are specific to the industry such as average
occupancy may be critical to hotel
3. CSFs which are specific to company strategy such as during a
price war certain CSFs gain more prominence over others
4. CSFs which are dependent on external environment such as
with new laws of anti pollution act company needs to monitor
that there systems are working properly
We Learn – A Continuous Learning Forum
9. Welingkar’s Distance Learning Division
Determining Information Need
CSF Methods
How good an information Analyst are you?
• As an information analyst it is quite possible to identify
CSFs of the first category.
• With some knowledge of a specific industry such as
shipping or retail you could be identified the CSFs which
are peculiar to that industry or critical constraint in that
industry
• With access to top management of the company, you
would be aware of strategy which company is perusing
different times. This would help you to build in correct
CSF
We Learn – A Continuous Learning Forum
10. Welingkar’s Distance Learning Division
Determining Information Need
CSF Methods
• Environmental CSF s are require a broader
understanding about the business& socio economic
–Political environment
• Anticipating these will help build in additional
CSF/KPI in the reporting system
• The CSF method is thus versatile tool in the hands of
information analyst but it requires certain maturity
and experience to use all above types of CSFs& build
a comprehensive MIS
We Learn – A Continuous Learning Forum
11. Welingkar’s Distance Learning Division
Determining Information Need
CSF Methods
Critical Success Factor -Executive Engagement
• Visible, consistent support and an active role in communication and
reward.
• Assuring linkage of Six Sigma to corporate strategies.
• Clear prioritization (relative to other initiatives, programs and
priorities).
• Requiring the use of facts and data to support actions at all levels
of decision-making.
• Creating accountabilities, expectations, roles and responsibilities
for the organization.
• Conducting and attending regular reviews to assure and verify
progress.
We Learn – A Continuous Learning Forum
12. Welingkar’s Distance Learning Division
Determining Information Need
CSF Methods
Critical Success Factor –Communications
• Creation and communication of a Human Resources
plan to support Six Sigma roles.
• Regular written communications on Six Sigma news
and successes.
• Development and dissemination of communication
aids to management.
• Advocating and creating a "common language"
based on Six Sigma.
We Learn – A Continuous Learning Forum
13. Welingkar’s Distance Learning Division
Determining Information Need
CSF Methods
Critical Success Factor –Projects
• Establish a documented 1-year Six Sigma project inventory
(and refresh regularly).
• Assure linkage of Six Sigma projects to critical business and
customer needs.
• Establish projects of appropriate scope and size (significant
savings & achievable).
• Assign a Champion and Black Belt to each project (and hold
them accountable).
• Implement a project tracking system to facilitate replication
and reuse.
We Learn – A Continuous Learning Forum
14. Welingkar’s Distance Learning Division
Determining Information Need
CSF Methods
Critical Success Factor
• Customer Service
• Speed of response of enquires
• Flexibility in changing delivery schedule
• Availability of control orders status
• Customer complaints as % of total deliveries
• Customer loyalty as % of retention
• Growth as % of new customer
• Order processing
• % of on time deliveries
• Average order time for a order & correct status
We Learn – A Continuous Learning Forum
15. Welingkar’s Distance Learning Division
Determining Information Need
CSF Methods
Critical Success Factor
• Collections and receivables
• Outstanding amount as % sales
• Outstanding expressed in no of days
• Age wise break up
• Quality
• Complaints with respect to quality as % of total defects
• Category wise complaints
• Profit & loss
• Usual financial accounting method
We Learn – A Continuous Learning Forum
16. Welingkar’s Distance Learning Division
Determining Information Need
CFS Methods
End of Chapter 7
We Learn – A Continuous Learning Forum