Balanced Scorecard is a Strategy Management System developed by Professors Kaplan and Norton. It is probably the most comprehensive system/tool in the modern world. It allows an organization balance its Strategy across 4 perspectives (Financial, Customer, Internal Process and Learning and Growth Perspectives). It further lets an organization break down each of these 4 perspectives based on 4 criteria which are Objectives, Measures, Target and Initiatives. There is a lot that ISO Implementers and Auditors need to learn from a Balanced Scorecard that will help in better delivering ISO engagements. This webinar will take a critical look at what is Balanced Scorecard and what ISO Consultants need to know to about it.
Main points covered:
• What is a Balance Scorecard?
• How Balance Scorecard allows organization to balance its Strategy across 4 perspectives (Financial, Customer, Internal Process and Learning and Growth Perspectives)
• How an organization breaks down each 4 perspective based on 4 criteria (Objectives, Measures, Target and Initiatives)
Presenter:
This webinar was presented by Orlando Olumide Odejide, who is the Chief Trainer for Training Heights Limited. Orlando is an experienced Enterprise Architect and Programme Director working on various technology solutions including SharePoint, SQL Server, Oracle, SAP, Odoo and Qlikview Technologies for clients in the Financial Services, Government and Manufacturing Sectors.
Link of the recorded session published on YouTube: https://youtu.be/XPPj9XhXl0s
How to optimize processes in practice during consulting projectsAsen Gyczew
Optimizing processes is not an easy task. It requires a structured approach to it and good understanding of helpful methods such as lean manufacturing, theory of constraints, queuing models, Overall Labor Efficiency and others. In this presentation I will show you how you can approach process optimization. I will show you not only the general approach to this subject but also we will go briefly through methods. I will also show you one example of process optimization in retail. You will have also a lot of links to additional resources that will help you learn the methods required to do process optimization during consulting project or internally in the firm on your own. There will be also a link to the course where you can learn more on that. The presentation is devoted to 3 parts
1. General framework / approach to process optimization
2. Examples of methods and tools used during process optimization
3. Cases study – process optimization in retail
The Business Process Management overview presentation is a comprehensive walkthrough of what Business Process Management is and how you implement it at your company or your customer company. for more detail keep updating here : http//www.wesrch.com
A Step by Step Approach to Actionable Website KPIsUnilytics
Learn How Well Designed KPI’s Immediately Inform How Your Website is Performing. This webinar presents a real world methodology to build relevant KPIs that provide direct feedback on the success of your website and organization.
How to manage successfully a Consulting ProjectAsen Gyczew
Managing Consulting Projects is extremely difficult. You work in a hostile environment, long hours on difficult things. On top of that the bill for your services for the customer is pretty high so he will want to squeeze out of you as much as possible. At the same time his people may dislike you as you are an outsider that in their point of view pretends to know better. Therefore, many Project Managers fail on deadlines or cannot deliver value for the customer. Luckily there is a way to do a consulting project on time, get your customer and his people happy with the result as well as get well paid for your work. This course will help you drastically improve your knowledge and skills in managing consulting project. It is designed for project managers, especially those working in consulting. After finishing the course you will know:
1. How to prepare for the project to make your customer and your team happy as well to finish the project much earlier than your competitors
2. How to create value for your customer
3. How to deliver the project within the budget and way ahead of deadlines
4. How to execute the project without having to work 7 days a week 15 hours a day
5. How to overdeliver and get buy-in from your customer
6. How to build strong foundation for future projects
7. What tools to use
8. How to be efficient as a team
The course is based on my 12 years of experience as a Project Manager in top consulting companies and as a Board Member responsible for strategy, improvements and turn-arounds in biggest companies in Retail, FMCG, SMG, B2B sectors that I worked for. On the basis of what you will find in this course I have trained over 100 consultants, business analysts and managers who now are CEO, Operational Directors, COO, Investment Directors, Directors in Consulting Companies, Board Members, Customer Insight Managers, Data Science Managers
How to optimize processes in practice during consulting projectsAsen Gyczew
Optimizing processes is not an easy task. It requires a structured approach to it and good understanding of helpful methods such as lean manufacturing, theory of constraints, queuing models, Overall Labor Efficiency and others. In this presentation I will show you how you can approach process optimization. I will show you not only the general approach to this subject but also we will go briefly through methods. I will also show you one example of process optimization in retail. You will have also a lot of links to additional resources that will help you learn the methods required to do process optimization during consulting project or internally in the firm on your own. There will be also a link to the course where you can learn more on that. The presentation is devoted to 3 parts
1. General framework / approach to process optimization
2. Examples of methods and tools used during process optimization
3. Cases study – process optimization in retail
The Business Process Management overview presentation is a comprehensive walkthrough of what Business Process Management is and how you implement it at your company or your customer company. for more detail keep updating here : http//www.wesrch.com
A Step by Step Approach to Actionable Website KPIsUnilytics
Learn How Well Designed KPI’s Immediately Inform How Your Website is Performing. This webinar presents a real world methodology to build relevant KPIs that provide direct feedback on the success of your website and organization.
How to manage successfully a Consulting ProjectAsen Gyczew
Managing Consulting Projects is extremely difficult. You work in a hostile environment, long hours on difficult things. On top of that the bill for your services for the customer is pretty high so he will want to squeeze out of you as much as possible. At the same time his people may dislike you as you are an outsider that in their point of view pretends to know better. Therefore, many Project Managers fail on deadlines or cannot deliver value for the customer. Luckily there is a way to do a consulting project on time, get your customer and his people happy with the result as well as get well paid for your work. This course will help you drastically improve your knowledge and skills in managing consulting project. It is designed for project managers, especially those working in consulting. After finishing the course you will know:
1. How to prepare for the project to make your customer and your team happy as well to finish the project much earlier than your competitors
2. How to create value for your customer
3. How to deliver the project within the budget and way ahead of deadlines
4. How to execute the project without having to work 7 days a week 15 hours a day
5. How to overdeliver and get buy-in from your customer
6. How to build strong foundation for future projects
7. What tools to use
8. How to be efficient as a team
The course is based on my 12 years of experience as a Project Manager in top consulting companies and as a Board Member responsible for strategy, improvements and turn-arounds in biggest companies in Retail, FMCG, SMG, B2B sectors that I worked for. On the basis of what you will find in this course I have trained over 100 consultants, business analysts and managers who now are CEO, Operational Directors, COO, Investment Directors, Directors in Consulting Companies, Board Members, Customer Insight Managers, Data Science Managers
Decision Making with Excel for ManagersAsen Gyczew
As a manager you will be tempted to trust your guts and use your experience to decide what and how to do it. Quite often this approach may be misleading. It is much better to use data driven approach and before you make the decision look at the potential consequences. In this course I will show you how to make more rational choices as a manger using Excel. We will go through a lot of case studies that will help you master this skill.
In the course you will learn the following things:
1. How to be data driven in solving problems
2. How to make better decisions using Excel
3. How to handle uncertainty when you are making decisions
4. Which method, framework you should use in a specific situation
You will learn how to make decisions using make or buy analysis, voting system, simulations, rankings, how to analyze the costs of different investments (aiming at cost reduction, removing bottlenecks, requested by the customers). We will also how to apply the portfolio decision making, value proposition alignment, strategic alignment frameworks.
For more check my course: https://bit.ly/DecisionMakingExcel
The Top 5 Performance Management ToolsBernard Marr
Summary of a report that looked at the state-of-the-art in performance management. It identifies the top 5 tools used today to manage performance and adds some words of advice.
Top 25 must read books for management consultantsAsen Gyczew
As a management consultant or a business analyst you have to read a lot to master the intricacy of business world. You should not only master typical management consulting techniques but also reach for books on lean manufacturing, financial modeling and valuation, managing people, building strategy, effective work and many many more.
In this presentation you will find my impartial selection of books that I have read and helped me a lot on my way to the top of consulting and management world.
TPM is a world class manufacturing initiative that seeks to optimize the effectiveness of manufacturing equipment. This TPM Team Guide teaches supervisors, workgroup leaders and operators how to develop the team-based skills required for effective and sustainable TPM implementation. It is geared towards TPM projects but describes basic elements of improvement team activities that can be used by any kind of shopfloor improvement groups such as quality or process improvement teams.
Developed by our JIPM-certified TPM Instructor, this TPM Team Guide is a toolbox of practical advice and techniques for starting TPM and keeping it going. This presentation sets a strong foundation on which key TPM pillars such as Autonomous Maintenance, Focused Improvement and Quality Maintenance are built upon.
LEARNING OBJECTIVES
1. Understand the concept and management philosophy of TPM and team activities
2. Acquire practical tips for managing TPM
3. Learn how to kick start, manage and sustain TPM team activities
4. Acquire knowledge on the useful tools for TPM team activities
To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations
KPIs and metrics for Management Consultants and ManagersAsen Gyczew
Practical guide how to use KPIs to understand & manage a business
Most businesses on the face of it look very complicated and difficult to understand. On top of that the competition is so fierce that you have to take decisions based on data and not on gut feeling (a very misleading creature). That’s why it’s crucial to define and understand the main drivers and metrics measuring those drivers. If you have properly defined Key Performance Indicators (KPIs) you can understand the mechanism behind any business, you will be able to model it in Excel and you will know how to grow it or improve it. You can also use properly defined KPIs to manage people efficiently, give them goals aligned with your goals. That’s why I have decided to create a course solely concentrated on this KPIs.
This course will give you the knowledge and insight into drivers and KPIs used in different business models that can be used for understanding the business, managing it, motivating people and improving results. The course will make your life during a consulting project much easier. If you are already a manager thanks to this course you will learn how to use the KPIs to understand and grow your business.
This course will help you drastically improve your knowledge and skills in understanding and improving your business using KPIs. It is designed for management consultants and newly appointed managers that want to excel at their work. In the course you will learn 6 things:
1. How to understand the business through KPIs
2. How to use KPIs to model the business in Excel
3. How to use KPIs to manage the business
4. How to use KPIs to motivate people
5. How to use KPIs to improve the business
6. What is a good KPI
For more check my course: http://bit.ly/KPIsCourse
Performance Improvement Project for Management ConsultantsAsen Gyczew
One of the projects you will participate during your work in management consulting is the Performance Improvement Project. You will be hired by the owner or the Board of Directors to improve the business. Those projects are extremely interesting because you will be able to make a real change, create a new reality and improve part of the business or even the whole business. There are also very difficult as you have to not only analyze areas but also find ways to improve the current situation as well as, on some occasions, implement the change. The skills that you will learn during this sort of projects will be also very useful once you move to work for regular businesses or set-up your own firm. In this course I will show you how to deliver such projects fast and efficiently. In the course you will learn the following things:
1. How to conduct performance improvement projects
2. How to estimate in Excel savings and improvements
3. Where to look for performance improvements in FMCG and Retail
4. What frameworks can be used during performance improvement projects
This course is based on my 14 years of experience as a consultant in top consulting firms and as a Board Member responsible for strategy, performance improvement and turn-arounds in biggest firms from Retail, FMCG, SMG, B2B and services sectors that I worked for. I have carried or supervised over 90 different performance improvement projects in different industries that generated in total 2 billion of additional EBITDA. This presentation is a part of my online course: http://bit.ly/PerformanceImprovementProjects
Essential Finance & Accounting for Management Consultants and Business AnalystsAsen Gyczew
During many consulting projects you will have to analyze financial statements (balance sheet, income statement, cash flows) and draw conclusion about specific company. This is especially true during due diligence, strategic projects and turn-arounds. Financial analyses require relatively good understanding of finance and accounting. Business Analysts and Management Consultants that did not study Finance or Business tend to have some problems with navigating this area. This course will help you overcome this problem. Those of you who have finished Business School or Economics will find here a great refresher with a lot of practical tips how to do certain analysis during a consulting project.
This course will help you drastically improve your knowledge and skills in finance and accounting. It is designed for people who are or want to become management consultants, business. In the course you will learn 5 main things:
1. How to read financial statements such as a balance sheet, an income (profit & loss) statement, cash flows
2. How to draw conclusions from financial statements
3. Main principles of accounting
4. How to analyze financial indicators
5. How to estimate the value of the firm / do valuation
I will NOT teach you everything about finance & accounting because it is simply not efficient (and frankly you don’t need it). This course is organized around 80/20 rule and I want to teach you the most useful (from business analyst / consultant perspective) things that will enable you to understand the financial data and analyze them.
Cost Reduction for Management Consultants & ManagersAsen Gyczew
Every company has to control costs in order to survive and prosper. Therefore, many firms on regular basis perform cost reduction projects. Cost reduction project may be part of a wider Performance Improvement Project or be a standalone project carried out only in one of the business units. Those projects are extremely interesting because you will be able to make a real change, create a new reality and improve part of the business or even the whole business. There are also very difficult as you have to not only analyze areas but also find ways to cut costs, improve the current situation as well as, on some occasions, implement the change. The skills that you will learn during this sort of projects will be also very useful once you move to work for regular businesses or set-up your own firm. In this course I will show you how to deliver such projects fast and efficiently. In the course you will learn the following things:
1. How to identify potential savings especially quick wins
2. How to optimize processes
3. How to analyze investments
4. How to carry out make-or-buy analysis
5. How to spend less
For more check the following course: https://bit.ly/CostReductionCourse
Project Management Office (PMO) for Management ConsultantsAsen Gyczew
What is the aim of this course?
Sometimes to create value in the firm or manage a huge number of complicated projects you have to set up Project Management Office (PMO). PMO is responsible for making sure that all strategic projects will be delivered on time. PMO has to also analyze and select projects and support project managers in managing project delivery. Building and running PMO is pretty difficult, especially when it comes to selecting the right projects and later on implementing them. I will teach you in this course how to do it efficiently. We will look at different types of PMO set-up for different purposes. In this course you will learn:
1. In what situation PMO is used and how its goals differ depending on the situation
2. How to select the right projects to implement using PMO
3. What PMO deliverables you will have to create
4. What tools you can use to run the PMO efficiently
Strategy for Management Consultants & Business AnalystsAsen Gyczew
Strategy is one of the most dreaded subject in any businesses. There are so many conflicting frameworks that is difficult to decide what to choose. In this course you will learn a framework that will help you formulate and execute the strategy for your businesses on the level of top consulting firms i.e. McKinsey, BCG, Bain, PwC, EY. You will also see how others are implementing their strategic choices. What you will see here is a part of my online course: http://bit.ly/StrategySlideshare
This course will help you drastically improve your knowledge and skills in creating as well as executing a strategy for your business (or your customers’ businesses). It is designed for people who want to become management consultants, business analysts or work on creating and implementing the strategy inside the business. In the course you will learn 3 main things:
1. What strategic choices do you have and how to choose the optimal one?
2. How to calculate the impact of chosen strategy or tactic?
3. How to implement the strategy and how others are doing it?
Monthly Business Review PowerPoint Presentation SlidesSlideTeam
Presenting this set of slides with name - Monthly Business Review PowerPoint Presentation Slides. The deck consists of Monthly Business Review,Monthly Business Report,Monthly Company Review and much more. Download today to present a hassle free review.
Balanced Scorecard, A Comprehensive Guide Upendra K
The Balanced scorecard is a management system that enables organizations to clarify their vision and strategy and translate them into action.
Provides an organization with feedback of both the internal business processes and external outcomes, which allows for continuous improvement of strategic performance and results.
Nerve center of an enterprise
The term “scorecard” signifies quantified performance measures and “balanced” signifies the system is balanced between:
Short-term and long term objectives
Financial and non-financial measures
Lagging and leading indicators
Internal and external performance perspectives
The concept of the balanced scorecard was first touted in the Harvard Business Review in 1992 in a paper written by Robert S Kaplan and David P Norton.
The paper introduced the idea of focusing on human issues as well as financial ones, and measuring performance across a much wider spectrum than businesses had done before.
Kaplan and Norton published their ideas in full in The Balanced Scorecard: Translating Strategy into Action in 1996 and it became a business bestseller.
The balanced scorecard is centered on four performance metrics or perspectives:
Customers
Internal processes
Financial
Learning and growth
When implemented properly, each one of these perspectives contains four subparts consisting of
Objectives
Measures
Targets
Initiatives
Decision Making with Excel for ManagersAsen Gyczew
As a manager you will be tempted to trust your guts and use your experience to decide what and how to do it. Quite often this approach may be misleading. It is much better to use data driven approach and before you make the decision look at the potential consequences. In this course I will show you how to make more rational choices as a manger using Excel. We will go through a lot of case studies that will help you master this skill.
In the course you will learn the following things:
1. How to be data driven in solving problems
2. How to make better decisions using Excel
3. How to handle uncertainty when you are making decisions
4. Which method, framework you should use in a specific situation
You will learn how to make decisions using make or buy analysis, voting system, simulations, rankings, how to analyze the costs of different investments (aiming at cost reduction, removing bottlenecks, requested by the customers). We will also how to apply the portfolio decision making, value proposition alignment, strategic alignment frameworks.
For more check my course: https://bit.ly/DecisionMakingExcel
The Top 5 Performance Management ToolsBernard Marr
Summary of a report that looked at the state-of-the-art in performance management. It identifies the top 5 tools used today to manage performance and adds some words of advice.
Top 25 must read books for management consultantsAsen Gyczew
As a management consultant or a business analyst you have to read a lot to master the intricacy of business world. You should not only master typical management consulting techniques but also reach for books on lean manufacturing, financial modeling and valuation, managing people, building strategy, effective work and many many more.
In this presentation you will find my impartial selection of books that I have read and helped me a lot on my way to the top of consulting and management world.
TPM is a world class manufacturing initiative that seeks to optimize the effectiveness of manufacturing equipment. This TPM Team Guide teaches supervisors, workgroup leaders and operators how to develop the team-based skills required for effective and sustainable TPM implementation. It is geared towards TPM projects but describes basic elements of improvement team activities that can be used by any kind of shopfloor improvement groups such as quality or process improvement teams.
Developed by our JIPM-certified TPM Instructor, this TPM Team Guide is a toolbox of practical advice and techniques for starting TPM and keeping it going. This presentation sets a strong foundation on which key TPM pillars such as Autonomous Maintenance, Focused Improvement and Quality Maintenance are built upon.
LEARNING OBJECTIVES
1. Understand the concept and management philosophy of TPM and team activities
2. Acquire practical tips for managing TPM
3. Learn how to kick start, manage and sustain TPM team activities
4. Acquire knowledge on the useful tools for TPM team activities
To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations
KPIs and metrics for Management Consultants and ManagersAsen Gyczew
Practical guide how to use KPIs to understand & manage a business
Most businesses on the face of it look very complicated and difficult to understand. On top of that the competition is so fierce that you have to take decisions based on data and not on gut feeling (a very misleading creature). That’s why it’s crucial to define and understand the main drivers and metrics measuring those drivers. If you have properly defined Key Performance Indicators (KPIs) you can understand the mechanism behind any business, you will be able to model it in Excel and you will know how to grow it or improve it. You can also use properly defined KPIs to manage people efficiently, give them goals aligned with your goals. That’s why I have decided to create a course solely concentrated on this KPIs.
This course will give you the knowledge and insight into drivers and KPIs used in different business models that can be used for understanding the business, managing it, motivating people and improving results. The course will make your life during a consulting project much easier. If you are already a manager thanks to this course you will learn how to use the KPIs to understand and grow your business.
This course will help you drastically improve your knowledge and skills in understanding and improving your business using KPIs. It is designed for management consultants and newly appointed managers that want to excel at their work. In the course you will learn 6 things:
1. How to understand the business through KPIs
2. How to use KPIs to model the business in Excel
3. How to use KPIs to manage the business
4. How to use KPIs to motivate people
5. How to use KPIs to improve the business
6. What is a good KPI
For more check my course: http://bit.ly/KPIsCourse
Performance Improvement Project for Management ConsultantsAsen Gyczew
One of the projects you will participate during your work in management consulting is the Performance Improvement Project. You will be hired by the owner or the Board of Directors to improve the business. Those projects are extremely interesting because you will be able to make a real change, create a new reality and improve part of the business or even the whole business. There are also very difficult as you have to not only analyze areas but also find ways to improve the current situation as well as, on some occasions, implement the change. The skills that you will learn during this sort of projects will be also very useful once you move to work for regular businesses or set-up your own firm. In this course I will show you how to deliver such projects fast and efficiently. In the course you will learn the following things:
1. How to conduct performance improvement projects
2. How to estimate in Excel savings and improvements
3. Where to look for performance improvements in FMCG and Retail
4. What frameworks can be used during performance improvement projects
This course is based on my 14 years of experience as a consultant in top consulting firms and as a Board Member responsible for strategy, performance improvement and turn-arounds in biggest firms from Retail, FMCG, SMG, B2B and services sectors that I worked for. I have carried or supervised over 90 different performance improvement projects in different industries that generated in total 2 billion of additional EBITDA. This presentation is a part of my online course: http://bit.ly/PerformanceImprovementProjects
Essential Finance & Accounting for Management Consultants and Business AnalystsAsen Gyczew
During many consulting projects you will have to analyze financial statements (balance sheet, income statement, cash flows) and draw conclusion about specific company. This is especially true during due diligence, strategic projects and turn-arounds. Financial analyses require relatively good understanding of finance and accounting. Business Analysts and Management Consultants that did not study Finance or Business tend to have some problems with navigating this area. This course will help you overcome this problem. Those of you who have finished Business School or Economics will find here a great refresher with a lot of practical tips how to do certain analysis during a consulting project.
This course will help you drastically improve your knowledge and skills in finance and accounting. It is designed for people who are or want to become management consultants, business. In the course you will learn 5 main things:
1. How to read financial statements such as a balance sheet, an income (profit & loss) statement, cash flows
2. How to draw conclusions from financial statements
3. Main principles of accounting
4. How to analyze financial indicators
5. How to estimate the value of the firm / do valuation
I will NOT teach you everything about finance & accounting because it is simply not efficient (and frankly you don’t need it). This course is organized around 80/20 rule and I want to teach you the most useful (from business analyst / consultant perspective) things that will enable you to understand the financial data and analyze them.
Cost Reduction for Management Consultants & ManagersAsen Gyczew
Every company has to control costs in order to survive and prosper. Therefore, many firms on regular basis perform cost reduction projects. Cost reduction project may be part of a wider Performance Improvement Project or be a standalone project carried out only in one of the business units. Those projects are extremely interesting because you will be able to make a real change, create a new reality and improve part of the business or even the whole business. There are also very difficult as you have to not only analyze areas but also find ways to cut costs, improve the current situation as well as, on some occasions, implement the change. The skills that you will learn during this sort of projects will be also very useful once you move to work for regular businesses or set-up your own firm. In this course I will show you how to deliver such projects fast and efficiently. In the course you will learn the following things:
1. How to identify potential savings especially quick wins
2. How to optimize processes
3. How to analyze investments
4. How to carry out make-or-buy analysis
5. How to spend less
For more check the following course: https://bit.ly/CostReductionCourse
Project Management Office (PMO) for Management ConsultantsAsen Gyczew
What is the aim of this course?
Sometimes to create value in the firm or manage a huge number of complicated projects you have to set up Project Management Office (PMO). PMO is responsible for making sure that all strategic projects will be delivered on time. PMO has to also analyze and select projects and support project managers in managing project delivery. Building and running PMO is pretty difficult, especially when it comes to selecting the right projects and later on implementing them. I will teach you in this course how to do it efficiently. We will look at different types of PMO set-up for different purposes. In this course you will learn:
1. In what situation PMO is used and how its goals differ depending on the situation
2. How to select the right projects to implement using PMO
3. What PMO deliverables you will have to create
4. What tools you can use to run the PMO efficiently
Strategy for Management Consultants & Business AnalystsAsen Gyczew
Strategy is one of the most dreaded subject in any businesses. There are so many conflicting frameworks that is difficult to decide what to choose. In this course you will learn a framework that will help you formulate and execute the strategy for your businesses on the level of top consulting firms i.e. McKinsey, BCG, Bain, PwC, EY. You will also see how others are implementing their strategic choices. What you will see here is a part of my online course: http://bit.ly/StrategySlideshare
This course will help you drastically improve your knowledge and skills in creating as well as executing a strategy for your business (or your customers’ businesses). It is designed for people who want to become management consultants, business analysts or work on creating and implementing the strategy inside the business. In the course you will learn 3 main things:
1. What strategic choices do you have and how to choose the optimal one?
2. How to calculate the impact of chosen strategy or tactic?
3. How to implement the strategy and how others are doing it?
Monthly Business Review PowerPoint Presentation SlidesSlideTeam
Presenting this set of slides with name - Monthly Business Review PowerPoint Presentation Slides. The deck consists of Monthly Business Review,Monthly Business Report,Monthly Company Review and much more. Download today to present a hassle free review.
Balanced Scorecard, A Comprehensive Guide Upendra K
The Balanced scorecard is a management system that enables organizations to clarify their vision and strategy and translate them into action.
Provides an organization with feedback of both the internal business processes and external outcomes, which allows for continuous improvement of strategic performance and results.
Nerve center of an enterprise
The term “scorecard” signifies quantified performance measures and “balanced” signifies the system is balanced between:
Short-term and long term objectives
Financial and non-financial measures
Lagging and leading indicators
Internal and external performance perspectives
The concept of the balanced scorecard was first touted in the Harvard Business Review in 1992 in a paper written by Robert S Kaplan and David P Norton.
The paper introduced the idea of focusing on human issues as well as financial ones, and measuring performance across a much wider spectrum than businesses had done before.
Kaplan and Norton published their ideas in full in The Balanced Scorecard: Translating Strategy into Action in 1996 and it became a business bestseller.
The balanced scorecard is centered on four performance metrics or perspectives:
Customers
Internal processes
Financial
Learning and growth
When implemented properly, each one of these perspectives contains four subparts consisting of
Objectives
Measures
Targets
Initiatives
Extending business performance within the organisation - The role of FinanceMehdi J. Alaoui
Finance dpt and particularly the CFO has a key role to play in the business performance implementation:
- Performance Management needs a frame: Process Management
- Momentum must be led by top management: Lead by example
- All the company need to be aligned: Integrated performance management systems rely on a comprehensive,
- Involvement and commitment of People is a key success factor
- Integrated set of Key Performance Indicators (KPIs) that manage performance throughout and across all levels of an organization
- Continuous improvement by increasing understanding of the core issues driving the performance
- Company must be leaner to be stronger and faster
THE TIME SAVING BENEFITS OF USING BALANCED SCORE CARD AT THE WORKPLACE Abraham Ncunge
Balanced Score card is applied by organizations to promote performance and productivity through efficiency and effective management by embracing Strategic Management
Getting The Best Out Of Your People - webinarG&A Partners
In today's business environment business owners must understand what motivates their employees so that they can reduce turnover and absenteeism, boost individual performance and create customer loyalty to ensure the long term success of the company. Jose Laurel takes an in-depth look at strategies that will help you align and manage goals, document performance and develop a plan for the Performance Management Process.
Webinar: The Balanced Scorecard What Does It Mean And How To Implement ItAli Zeeshan
For other Informa Webinars: http://www.informa-mea.com/webinars
To view recording: https://youtu.be/4RQF-oUMgcw or watch the video at end of the slide
This webinar is designed as a practical guide to using the Balanced Scorecard.
The Balanced Scorecard is a system used extensively in business and industry, government, and non-profit organisations worldwide to align business activities to the vision and strategy of the organisation, improve internal and external communications, and monitor organisation
performance against strategic goals.
The Balanced Scorecard was originated by Drs Robert Kaplan (Harvard Business School) and David Norton as a framework to help managers consider both financial and non-financial aspects of their business and design performance metrics around them.
While the phrase Balanced Scorecard was coined in the early 1990s, the roots of this type of approach are deep, and include the pioneering work of General Electric on performance measurement reporting in the 1950s and the work of French process engineers (who created the Tableau
de Bord – literally, a "dashboard" of performance measures) in the early part of the 20th century.
About the Presenter:
Ian has over 30 years of business experience ranging from senior management positions, in such companies as Ericsson to founding and selling his own companies. Ian designs and delivers training programmes globally with particular attention to the GCC nations. He works in many
fields including both accredited and non-accredited courses.
Ian divides his time equally between the Middle East and the UK. In the UK, Ian is a lead professor at London Met University and the University of West London specialising in working with students to gain their membership to the Chartered Institute of Procurement and Supply.
performance measure
,
why measure performance
,
the value concept
,
measure what matters
,
why accounting measures of performanceare not ade
,
lead indicators as value drivers
,
financial performance can be measured by
,
internal business process measures
,
the objectives of six sigma
,
difference between tqm and six sigma
,
malcolm baldrige national quality award
Strong business processes are crucial for organizations to run their business effectively. Having good processes help organizations reduce their dependency on individuals. Good processes also help companies to scale up their operations and to be equipped to take on emerging market opportunities.
Best practice principles and guidelines for the adoption and implementation of Transformational Leadership, Balanced Scorecard and Performance Management framework
Information Governance (IG) is truly a strategic initiative of any organization. As such, the connection to organizational strategy must be made concretely. The starting point for any IG initiative must be the organization’s corporate mandate, policies and strategic directives, mission and goals. The resulting tactical elements must be aligned with the organizational plans, objectives, and the operational targets of management.
Beyond the EU: DORA and NIS 2 Directive's Global ImpactPECB
The global implications of DORA and NIS 2 Directive are significant, extending beyond the European Union.
Amongst others, the webinar covers:
• DORA and its Implications
• Nis 2 Directive and its Implications
• How to leverage directive and regulation as a marketing tool and competitive advantage
• How to use new compliance framework to request additional budget
Presenters:
Christophe Mazzola - Senior Cyber Governance Consultant
Armed with endless Excel files, a meme catalog worthy of the best X'os (formerly twittos), and a risk register to make your favorite risk manager jealous, I swapped my computer scientist cape a few years ago for that of a (cyber) threat hunter with the honorary title of CISO.
Ah, and I am also a quadruple senior certified ISO27001/2/5, Pas mal non ? C'est francais.
Malcolm Xavier
Malcolm Xavier has been working in the Digital Industry for over 18 Years now. He has worked with Global Clients in South Africa, United States and United Kingdom. He has achieved Many Professional Certifications Like CISSP, Google Cloud Practitioner, TOGAF, Azure Cloud, ITIL v3 etc.
His core competencies include IT strategy, cybersecurity, IT infrastructure management, data center migration and consolidation, data protection and compliance, risk management and governance, and IS program development and management.
Date: April 25, 2024
Tags: Information Security, Digital Operational Resilience Act (DORA)
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Find out more about ISO training and certification services
Training: Digital Operational Resilience Act (DORA) - EN | PECB
NIS 2 Directive - EN | PECB
Webinars: https://pecb.com/webinars
Article: https://pecb.com/article
Whitepaper: https://pecb.com/whitepaper
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For more information about PECB:
Website: https://pecb.com/
LinkedIn: https://www.linkedin.com/company/pecb/
Facebook: https://www.facebook.com/PECBInternational/
Slideshare: http://www.slideshare.net/PECBCERTIFICATION
DORA, ISO/IEC 27005, and the Rise of AI: Securing the Future of CybersecurityPECB
In an era where digital transformation is inevitable, the landscape of cybersecurity is constantly evolving.
Amongst others, the webinar covers:
• DORA and its Implications
• ISO/IEC 27005: Risk Management in Information Security
• Leveraging Artificial Intelligence for Enhanced Cybersecurity
Presenters:
Geoffrey L. Taylor - Director of Cybersecurity
Geoffrey Taylor brings a wealth of experience from multiple roles within various industries throughout his career. As a Certified ISO 27001 Implementer and Auditor, as well as certified ISO 27005, CISM and CRISC, he brings a unique perspective on cybersecurity strategy, risk management and the implementation of an Information Security Management System, having helped multiple organizations in aligning their strategy based on their threat landscape.
Martin Tully - Senior Cyber Governance Consultant
Martin is a Senior Consultant at CRMG with over twenty years of experience, and has previously been employed at two of the ‘Big Four’ professional services firms. Martin has worked across most industry sectors in the development of the best practice guidance and risk analysis methodologies. Martin is also accomplished at: leading the implementation of an ISMS; delivering a number of information risk assessments; reviewing information security policies; assessing security requirements across the supply chain; and updating a complete framework of supporting standards. Prior to the ISF, Martin’s roles have included delivering operational risk reporting, running research projects and benchmarking information security investments for major clients. Martin holds a Bachelors degree from Royal Holloway University of London.
Date: March 27, 2024
Tags: ISO, ISO/IEC 27005, ISO/IEC 42001, Artificial Intelligence, Information Security, Digital Operational Resilience Act (DORA)
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Find out more about ISO training and certification services
Training: ISO/IEC 27005 Information Security Risk Management - EN | PECB
ISO/IEC 42001 Artificial Intelligence Management System - EN | PECB
Webinars: https://pecb.com/webinars
Article: https://pecb.com/article
Whitepaper: https://pecb.com/whitepaper
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For more information about PECB:
Website: https://pecb.com/
LinkedIn: https://www.linkedin.com/company/pecb/
Facebook: https://www.facebook.com/PECBInternational/
Slideshare: http://www.slideshare.net/PECBCERTIFICATION
YouTube video: https://youtu.be/ffX-Xbw7XUk
Securing the Future: ISO/IEC 27001, ISO/IEC 42001, and AI GovernancePECB
In today’s rapidly evolving world, where Artificial Intelligence (AI) not only drives innovation but also presents unique challenges and opportunities, staying ahead means being informed.
Amongst others, the webinar covers:
• ISO/IEC 27001 and ISO/IEC 42001 and their key components
• Latest trends in AI Governance
• Ethical AI practices
• Benefits of Certification
Presenters:
Jeffrey Bankard - Cybersecurity & AI Leader, AI Management Systems: ISO/IEC 42001
Jeffrey provides executive leadership for AI product creation through the product incubation unit (PIU). Ensures the timely delivery of AI consulting engagements through cross-functional teams comprised of senior information and network security leaders to establish strategic goals for improving the security architecture and risk posture for clients. Consults with business leaders to define key performance indicators and service levels. Fosters employee development through mentoring and coaching. Decides how to achieve results within the organization’s strategic plans, policies, and guidelines. Develops new products and secures those products through current AI security guidelines (ISO 42001).
Adrian Resag - Experienced in Risk and Control - ISO/IEC 27001 and ISO/IEC 42001
Adrian believes a stimulating career can span many disciplines and that leading organizations value versatile professionals. He has enjoyed managing teams spanning the globe by working in world-leading organizations as Chief Audit Executive, Head of Risk Management, Information Systems Auditor, Head of Internal Control, as a consultant, a statutory auditor and an accountant. To allow such a diverse career, his approach has been to pursue certifications in many fields (making him one of the most qualified and certified in some of them). He has written books and created professional certifications in audit & assurance and compliance & ethics, and teaches in subjects from information security to risk management. With a passion for education, Adrian founded an educational institution and has taught tens of thousands of students and professionals online, in companies, universities and in governmental organizations.
Date: February 28, 2024
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Find out more about ISO training and certification services
Training: ISO/IEC 27001 Information Security Management System - EN | PECB
ISO/IEC 42001 Artificial Intelligence Management System - EN | PECB
Webinars: https://pecb.com/webinars
Article: https://pecb.com/article
Whitepaper: https://pecb.com/whitepaper
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For more information about PECB:
Website: https://pecb.com/
LinkedIn: https://www.linkedin.com/company/pecb/
Facebook: https://www.facebook.com/PECBInternational/
YouTube video: https://youtu.be/DujXaxBhhRk
The importance of a robust cybersecurity strategy cannot be overstated. Learning on the effective measures to be taken and tools needed to navigate the evolving cybersecurity landscape successfully is essential.
Amongst others, the webinar covers:
• ISO/IEC 27002 and ISO/IEC 27032 and their key components
• Key Components of a Resilient Cybersecurity Strategy
• CMMC Frameworks
Presenters:
Dr. Oz Erdem
Governance, Risk and Compliance (GRC) consultant, trainer, auditor, and speaker
Dr. Erdem has over 25 years of experience in information security, trade compliance, data privacy, and risk management. He took leadership roles in governance and compliance at various Fortune 100-500 companies and SMBs, including Siemens Corporation, Siemens Industry, Linqs, Texas Instruments, Rtrust, ICEsoft Technologies, NATO C3A, and BILGEM. In addition, successfully managed software development (i.e., embedded, cloud, and SaaS) and digital product projects involving information security, mobile networks, and IoT networks. Further, Dr. Erdem led several non-profit organizations, such as National Association of District Export Councils (NADEC), Government Contractors Council (GovConCouncil), and Central-North Florida District Export Council as the Chairman of the Board.
Peter Geelen
Peter Geelen is the director and managing consultant at CyberMinute and Owner of Quest for Security, Belgium. Over more than 20 years, Peter has built strong experience in enterprise security & architecture, Identity & Access management, but also privacy, information & data protection, cyber- and cloud security. Last few years, the focus is on ISO/IEC 27001 and other ISO certification mechanisms. Peter is accredited Lead Auditor for ISO/IEC 27001, ISO 9001, PECB Trainer and Fellow in Privacy. Committed to continuous learning, Peter holds renowned security certificates as certified ISO/IEC 27701 lead implementer and lead auditor, ISO/IEC 27001 Master, Sr. Lead Cybersecurity Manager, ISO/IEC 27002 lead manager, ISO/IEC 27701 Lead Implementer, cDPO, Risk management, Lead Incident Mgr., Disaster Recovery, and many more.
George Usi - CEO of Omnistruct
An internet pioneer and award-winning leader in internet governance with over 25 years of experience, George Usi knows that getting hacked is not a matter of ‘if’ but, ‘when’ and the fiscal and reputational effects that has on a business, the executives, and the board. George is the Co-Founder of Omnistruct, a cyber risk company. Omnistruct protects and expands revenue creation, reputation, and customer retention through cyber risk transference, governance, and compliance. We ensure that security and privacy programs work.
Date: January 24, 2024
YouTube Video: https://youtu.be/9i5p5WFExT4
Website: https://bit.ly/3SjovIP
ISO/IEC 27001 and ISO/IEC 27035: Building a Resilient Cybersecurity Strategy ...PECB
As we approach the new year, the importance of a robust cybersecurity strategy cannot be overstated. Learning on the effective measures to be taken and tools needed to navigate the evolving cybersecurity landscape successfully is essential.
Amongst others, the webinar covers:
• ISO/IEC 27001 and ISO/IEC 27035 and their key components
• Key Components of a Resilient Cybersecurity Strategy
• Best practices for building a resilient cybersecurity strategy in 2024
Presenters:
Rinske Geerlings
Rinske is an internationally known consultant, speaker and certified Business Continuity, Information Security & Risk Management trainer.
She was awarded Alumnus of the Year 2012 of Delft University, Australian Business Woman of the Year 2010-13 by BPW, Risk Consultant of the Year 2017 (RMIA/Australasia) and Outstanding Security Consultant 2019 Finalist (OSPAs)
Rinske has consulted to the Department of Prime Minister & Cabinet, 15 Central Banks, APEC, BBC, Shell, Fuji Xerox, NIB Health Funds, ASIC, Departments of Defense, Immigration, Health, Industry, Education, Foreign Affairs and 100s of other public and private organizations across 5 continents.
She has been changing the way organizations ‘plan for the unexpected’. Her facilitation skills enable organizations to achieve their own results and simplify their processes. She applies a fresh, energetic, fun, practical, easy-to-apply, innovative approach to BCM, Security, and Risk.
Her 'alter ego' includes being a lead singer in SophieG Music and contributing to the global charity playing for Change, which provides music education to children in disadvantaged regions.
Loris Mansiamina
A Senior GRC Professional consultant for Small, Medium and large companies. Over 10 years, Loris has been assisting clients in both public and private sectors about various matters relating to Gouvernance, Risk Management and Compliance (GRC), Digital transformation, cyber security program management, ISO 27k & ISO 20k implementation, COBIT & ITIL implementation, etc.
Date: December 19, 2023
Tags: ISO, ISO/IEC 27001, ISO/IEC 27035, Cybersecurity, Information Security
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Find out more about ISO training and certification services
Training: https://pecb.com/en/education-and-certification-for-individuals/iso-iec-27001
ISO/IEC 27035 Information Security Incident Management - EN | PECB
Webinars: https://pecb.com/webinars
Article: https://pecb.com/article
Whitepaper: https://pecb.com/whitepaper
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For more information about PECB:
Website: https://pecb.com/
LinkedIn: https://www.linkedin.com/company/pecb/
Facebook: https://www.facebook.com/PECBInternational/
Slideshare: http://www.slideshare.net/PECBCERTIFICATION
YouTube video: https://youtu.be/yT8gxRZD_4c
ISO/IEC 27001 and ISO/IEC 27005: Managing AI Risks EffectivelyPECB
In today's rapidly evolving digital landscape, the integration of artificial intelligence (AI) in business processes is becoming increasingly essential. Hence, it is crucial to stay informed and prepared.
Amongst others, the webinar covers:
• ISO/IEC 27005 and ISO/IEC 27001 and their key components
• The standard’s alignment
• Identifying AI risks and vulnerabilities
• Implementing effective risk management strategies
Presenters:
Sabrina Feddal
With more than 16 years of background in operational security, telco as engineer and project manager for major international companies. I have founded Probe I.T in 2016 to provide my customers (both national and international) with GRC services. Winner of the 2020 award, the CEFCYS – Main French Women in cybersecurity association - jury's favorite, she remains committed on a daily basis to maintaining diversity and gender diversity in her teams.
Passionate about Law, History & Cybersecurity. She has several professional certifications acquired over the course of her career: Prince2, CISSP, Lead Implementer ISO27001, Risk Manager, University degree in Cybercrime and Digital Investigation.
Her values: excellence, discretion, professionalism.
Mike Boutwell
Mike Boutwell is a Senior Information Security Specialist with over 15 years of experience in security and 10 years of risk management experience, primarily focused on financial services. He excels in collaborating with CISOs and other executive leadership to build and implement security frameworks aligned with business objectives and developing enterprise-wide security requirements. Mike has a strong track record of securing assets worth over $1 quadrillion and delivering $100M+ projects.
Mike is a certified CISSP, CISA, CGEIT, ISO 27001 Senior Lead Implementer, ISO 27001 Senior Lead Auditor, ISO 38500 Senior Lead IT Governance Manager, ISO 27032 Senior Lead Cyber Security Manager, and Certified Non-Executive Director.
Date: November 22, 2023
Tags: ISO, ISO/IEC 27001, ISO/IEC 27005, Cybersecurity, Information Security
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Find out more about ISO training and certification services
Training: https://pecb.com/en/education-and-certification-for-individuals/iso-iec-27001
ISO/IEC 27005 Information Security Risk Management - EN | PECB
Webinars: https://pecb.com/webinars
Article: https://pecb.com/article
Whitepaper: https://pecb.com/whitepaper
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For more information about PECB:
Website: https://pecb.com/
LinkedIn: https://www.linkedin.com/company/pecb/
Facebook: https://www.facebook.com/PECBInternational/
Slideshare: http://www.slideshare.net/PECBCERTIFICATION
YouTube video: https://youtu.be/TtnY1vzHzns
Aligning ISO/IEC 27032:2023 and ISO/IEC 27701: Strengthening Cybersecurity Re...PECB
In today's digital age, cybersecurity is more critical than ever. Hence, it is crucial to stay informed and prepared.
Amongst others, the webinar covers:
• ISO/IEC 27032:2023 and ISO/IEC 27701 and their key components
• The standard’s alignment
• Emerging Cybersecurity Threats
• What is new to the ISO/IEC 27032:2023
Presenters:
Madhu Maganti
Madhu is a goal-oriented cybersecurity/IT advisory leader with more than 20 years of comprehensive experience leading high-performance teams with a proven track record of continuous improvement toward objectives. He is highly knowledgeable in both technical and business principles and processes.
Madhu specializes in cybersecurity risk assessments, enterprise risk management, regulatory compliance, Sarbanes-Oxley (SOX) compliance and system and organization controls (SOC) reporting.
Jeffrey Crump
Mr. Jeffrey Crump is the Principal Consultant at Arizona-based Cyber Security Training and Consulting LLC and a graduate of the Certified NIS 2 Directive Lead Implementer course. He is a Certified CMMC Assessor, Certified CMMC Professional, and Instructor. Mr. Crump is also the author of Cyber Crisis Management Planning: How to reduce cyber risk and increase organizational resilience. His book has been expanded into a triad of certification courses on cyber crisis planning, exercises, and leadership.
Date: October 25, 2023
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Find out more about ISO training and certification services
Training: https://pecb.com/en/education-and-certification-for-individuals/iso-iec-27001
https://pecb.com/en/education-and-certification-for-individuals/iso-iec-27032
Webinars: https://pecb.com/webinars
Article: https://pecb.com/article
Whitepaper: https://pecb.com/whitepaper
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For more information about PECB:
Website: https://pecb.com/
LinkedIn: https://www.linkedin.com/company/pecb/
Facebook: https://www.facebook.com/PECBInternational/
Slideshare: http://www.slideshare.net/PECBCERTIFICATION
YouTube video: https://youtu.be/a21uasr8aLs
ISO/IEC 27001 and ISO/IEC 27032:2023 - Safeguarding Your Digital TransformationPECB
Cybersecurity is an ongoing journey. The regular update and improvement of security measures is essential to stay ahead of evolving threats.
Amongst others, the webinar covers:
• Benefits of Compliance
• Digital Transformation: Why
• ISO/IEC 27001 and ISO/IEC 27032
• ISO/IEC 27001: Information Security Management System (ISMS)
• ISO/IEC 27032: Cybersecurity Framework
Presenters:
Douglas Brush
Douglas Brush is a federally court-appointed Special Master, and Court Appointed Neutral expert in high-profile litigation matters involving privacy, security, and eDiscovery.
He is an information security executive with over 30 years of entrepreneurship and professional technology experience. He is a globally recognized expert in cybersecurity, incident response, digital forensics, and information governance. In addition to serving as a CISO and leading enterprise security assessments, he has conducted hundreds of investigations involving hacking, data breaches, trade secret theft, employee malfeasance, and various other legal and compliance issues.
He is the founder and host of Cyber Security Interviews, a popular information security podcast.
Douglas is also committed to raising awareness about mental health, self-care, neurodiversity, diversity, equity, and inclusion, in the information security industry.
Malcolm Xavier
Malcolm Xavier has been working in the Digital Industry for over 18 Years now. He has worked with Global Clients in South Africa, United States and United Kingdom. He has achieved Many Professional Certifications Like CISSP, Google Cloud Practitioner, TOGAF, Azure Cloud, ITIL v3 etc.
His core competencies include IT strategy, cybersecurity, IT infrastructure management, data center migration and consolidation, data protection and compliance, risk management and governance, and IS program development and management.
Carole Njoya
Founder in 2018 of Alcees, a Paris-based management consulting fabric specialized in cybersecurity, data privacy governance and digital trust, Carole Njoya provides independent, tailored and expert advisory to companies doing business in European markets and serving both B2B and B2C customers. With more than 100 cybersecurity projects delivered, she assists entities in preparing, implementing and maintaining the right best practices under the ISO 27001 compliance framework and GDPR article 25 obligation (Privacy by design) for their vendors. Carole Njoya featured in the « Women Know Cybersecurity » 2019 Twitter list edited by Cybercrime Magazine. Carole Njoya is committed in science and engineering since pre-teen period.
Date: September 27, 2023
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Find out more about ISO training and certification services
Training: https://pecb.com/en/education-and-certification-for-individuals/iso-iec-27001
https://pecb.com/en/education-and-certification-for-individuals/iso-iec-27032
YouTube video: https://youtu.be/U7tyzUrh8aI
Managing ISO 31000 Framework in AI Systems - The EU ACT and other regulationsPECB
The management of AI systems is a shared responsibility. By implementing the ISO 31000 Framework and complying with emerging regulations like the EU ACT, we can jointly create a more reliable, secure, and trustworthy AI ecosystem.
Amongst others, the webinar covers:
• Understanding AI and the regulatory landscape
• AI and the threat landscape
• A risk driven approach to AI assurance - based on ISO 31000 principles
• Stress testing to evaluate risk exposure
Presenters:
Chris Jefferson
Chris is the Co-Founder and CTO at Advai. As the Co-Founder of Advai, Chris is working on the application of defensive techniques to help protect AI and Machine Learning applications from being exploited. This involves work in DevOps and MLOps to create robust and consistent products that support multiple platforms, such as cloud, local, and edge.
Nick Frost
Nick Frost is Co-founder and Lead Consultant at CRMG. Nick’s career in cyber security spanning nearly 20 years. Most recently Nick has held leadership roles at PwC as Group Head of Information Risk and at the Information Security Forum (ISF) as Principal Consultant. In particular Nick was Group Head of Information Risk for PwC designing and implementing best practice solutions that made good business sense that prioritized key risks to the organisation and helped minimize disruption to ongoing operations. Whilst at the ISF Nick led their information risk projects and delivered many of the consultancy engagements to help organisations implement leading thinking in information risk management.
Nicks combined experience as a cyber risk researcher and practitioner designing and implementing risk based solutions places him as a leading cyber risk expert. Prior to cyber security and after graduating from UCNW and Oxford Brookes Nick was a geophysicist in the Oil and Gas Industry.
Date: August 24, 2023
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Find out more about ISO training and certification services
Training: https://pecb.com/en/education-and-certification-for-individuals/iso-31000
Webinars: https://pecb.com/webinars
Article: https://pecb.com/article
Whitepaper: https://pecb.com/whitepaper
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For more information about PECB:
Website: https://pecb.com/
LinkedIn: https://www.linkedin.com/company/pecb/
Facebook: https://www.facebook.com/PECBInternational/
Slideshare: http://www.slideshare.net/PECBCERTIFICATION
YouTube video: https://youtu.be/MXnHC6AvjXc
Impact of Generative AI in Cybersecurity - How can ISO/IEC 27032 help?PECB
Generative AI offers great opportunities for innovation in various industries. Hence, by adopting ISO/IEC 27032, you can enhance your cybersecurity resilience and efficiently address the risks associated with generative AI.
Amongst others, the webinar covers:
• AI & Privacy
• Generative AI, Models & Cybersecurity
• AI & ISO/IEC 27032
Presenters:
Christian Grafenauer
Anonymization expert, privacy engineer, data protection officer, LegalTech researcher (GDPR, Blockchain, AI) Christian Grafenauer is an accomplished privacy engineer, anonymization expert, and computer science specialist, currently serving as the project lead for anonymity assessments at techgdpr. With an extensive background as a senior architect in Blockchain for IBM and years of research in the field since 2013, Christian co-founded privacy by Blockchain design to explore the potential of Blockchain technology in revolutionizing privacy and internet infrastructure. As a dedicated advocate for integrating legal and computer science disciplines, Christian’s expertise in anonymization and GDPR compliance enables innovative AI applications, ensuring a seamless fusion of technology and governance, particularly in the realm of smart contracts. In his role at techgdpr, he supports technical compliance, Blockchain, and AI initiatives, along with anonymity assessments. Christian also represents consumer interests as a member of the national Blockchain and DTL standardization committee at din (German standardization institute) in ISO/TC 307.
Akin Johnson
Akin J. Johnson is a renowned Cybersecurity Expert, known for his expertise in protecting digital systems from potential threats. With over a decade of experience in the field, Akin has developed a deep understanding of the ever-evolving cyber landscape.
Akin is an advocate for cybersecurity awareness and frequently shares his knowledge through speaking engagements, workshops, and publications. He firmly believes in the importance of educating individuals and organizations on the best practices for safeguarding their digital assets.
Lucas Falivene
Lucas is a highly experienced cybersecurity professional with a solid base in business, information systems, information security, and cybersecurity policy-making. A former Fulbright scholar with a Master of Science degree in Information Security Policy and Management at Carnegie Mellon University (Highest distinction) and a Master's degree in Information Security at the University of Buenos Aires (Class rank 1st). Lucas has participated in several trainings conducted by the FBI, INTERPOL, OAS, and SEI/CERT as well as in the development of 4 cyber ISO national standards.
Date: July 26, 2023
YouTube Link: https://youtu.be/QPDcROniUcc
GDPR and Data Protection: Ensure compliance and minimize the risk of penaltie...PECB
By embracing the importance of GDPR and leveraging ISO/IEC 27701, you can enhance your data protection practices, achieve compliance, and minimize the risk of penalties.
Amongst others, the webinar covers:
Importance of Data Protection
Understanding Data Collection and Challenges
Introduction to GDPR
Key Principles of GDPR
Who does GDPR Apply to and Its Global Implications
Introduction to ISO/IEC 27701
Implementing ISO/IEC 27701
Privacy by Design
Dealing with IT on a Daily Basis
Building Awareness and Training
Audit, Data Discovery, and Risk Assessments
Presenters:
Mike Boutwell
Mike Boutwell is a Senior Information Security Specialist with over 15 years of experience in security and 10 years of risk management experience, primarily focused on financial services. He excels in collaborating with CISOs and other executive leadership to build and implement security frameworks aligned with business objectives and developing enterprise-wide security requirements. Mike has a strong track record of securing assets worth over $1 quadrillion and delivering $100M+ projects.
Mike is a certified CISSP, CISA, CGEIT, ISO 27001 Senior Lead Implementer, ISO 27001 Senior Lead Auditor, ISO 38500 Senior Lead IT Governance Manager, ISO 27032 Senior Lead Cyber Security Manager, and Certified Non-Executive Director.
Lisa Goldsmith
Lisa Goldsmith is the founder of LJ Digital and Data Consultancy. Lisa has over 23 years’ experience of supporting leadership teams in membership, charity, and wider not-for-profit organisations to simplify their IT and digital strategy that allows them to sleep soundly at night, knowing their systems and processes are fit for purpose, GDPR compliant, secure and that they deliver value to staff, members, and stakeholders.
Prior to starting her own consultancy, Lisa gained extensive experience working for membership organisations and has knowledge and expertise at all levels of operations from working within careers and qualifications teams, as Membership Manager, as Head of Digital & IT for delivering large-scale digital, IT and GDPR compliance projects and serving on several Senior Leadership Teams. Lisa is also currently a Trustee of the BCLA and Groundwork East.
Date: June 27, 2023
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Find out more about ISO training and certification services
Training: https://pecb.com/en/education-and-certification-for-individuals/iso-iec-27701
Webinars: https://pecb.com/webinars
Article: https://pecb.com/article
Whitepaper: https://pecb.com/whitepaper
For more information about PECB:
Website: https://pecb.com/
LinkedIn: https://www.linkedin.com/company/pecb/
Facebook: https://www.facebook.com/PECBInternational/
Slideshare: http://www.slideshare.net/PECBCERTIFICATION
YouTube video: https://youtu.be/lfJrSLaGDtc
Website: https://bit.ly/437GOnG
How Can ISO/IEC 27001 Help Organizations Align With the EU Cybersecurity Regu...PECB
The EU has implemented a range of regulations aimed at strengthening its cybersecurity posture. In this context, the ISO/IEC 27001 standard offers a comprehensive framework for managing and safeguarding sensitive information, such as personal data.
Amongst others, the webinar covers:
• Quick recap on the ISO/IEC 27001:2013 & 2022
• ISO/IEC 27001 vs legislation
• The EU Cyber Legislation landscape
• Some considerations and consequences
• How to stay on top of the ever changing context
Presenters:
Peter Geelen
Peter Geelen is the director and managing consultant at CyberMinute and Owner of Quest for Security, Belgium. Over more than 20 years, Peter has built strong experience in enterprise security & architecture, Identity & Access management, but also privacy, information & data protection, cyber- and cloud security. Last few years, the focus is on ISO/IEC 27001 and other ISO certification mechanisms. Peter is accredited Lead Auditor for ISO/IEC 27001, ISO 9001, PECB Trainer and Fellow in Privacy. Committed to continuous learning, Peter holds renowned security certificates as certified ISO/IEC 27701 lead implementer and lead auditor, ISO/IEC 27001 Master, Sr. Lead Cybersecurity Manager, ISO/IEC 27002 lead manager, ISO/IEC 27701 Lead Implementer, cDPO, Risk management, Lead Incident Mgr., Disaster Recovery, and many more.
Jean-Luc Peters
Jean-Luc Peters brings 25 years of IT technology, information and cybersecurity expertise to boards, executives, and employees. Since the younger age he has held management positions in the private and government sector. He is currently the Head of the Cyber Emergency Response team for the National Cybersecurity Authority in Belgium. In addition to this, he is also a trainer, coach and trusted advisor focusing on enhancing cyber resilience.
Jean-Luc has helped in the technical implementation of the NIS 1 (Network and Information Security) Directive transposition in Belgium, defining the Baseline Security Guidelines governmental ISMS framework and many other projects. He holds several certifications, including ISO/IEC 27001 Lead Implementer, ISO/IEC 27005 Auditor, CISSP, GISP, Prince 2 Practitioner, ITIL etc.
Date: May 31, 2023
Tags: ISO, ISO/IEC 27001, Information Security, Cybersecurity
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Find out more about ISO training and certification services
Training: https://pecb.com/en/education-and-certification-for-individuals/iso-iec-27001
Webinars: https://pecb.com/webinars
Article: https://pecb.com/article
Whitepaper: https://pecb.com/whitepaper
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For more information about PECB:
Website: https://pecb.com/
LinkedIn: https://www.linkedin.com/company/pecb/
Facebook: https://www.facebook.com/PECBInternational/
Slideshare: http://www.slideshare.net/PECBCERTIFICATION
YouTube video: https://youtu.be/rsjwwF5zlK8
ISO/IEC 27001 and ISO 22301 - How to ensure business survival against cyber a...PECB
To protect your organization from cyber attacks, you need to implement a robust information security management system (ISMS) and business continuity management system (BCMS) based on international standards, such as ISO/IEC 27001 and ISO 22301.
Amongst others, the webinar covers:
• Why we need a cyber response plan to protect business operations
• Introduction to ISO/IEC 27001 and ISO 22301
• What do we need for a cyber security response plan?
• How do we develop a cyber security response plan?
Presenters:
Nick Frost
Nick Frost is Co-founder and Lead Consultant at CRMG.
Nick’s career in cyber security spanning nearly 20 years. Most recently Nick has held leadership roles at PwC as Group Head of Information Risk and at the Information Security Forum (ISF) as Principal Consultant.
In particular Nick was Group Head of Information Risk for PwC designing and implementing best practice solutions that made good business sense, that prioritise key risks to the organisation and helped minimise disruption to ongoing operations. Whilst at the ISF Nick led their information risk projects and delivered many of the consultancy engagements to help organisations implement leading thinking in information risk management.
Nicks combined experience as a cyber risk researcher and practitioner designing and implementing risk based solutions places him as a leading cyber risk expert. Prior to cyber security and after graduating from UCNW and Oxford Brookes Nick was a geophysicst in the Oil and Gas Industry.
Simon Lacey
Simon is a resourceful, creative Information & Cyber Security professional with a proven track record of instigating change, disrupting the status quo, influencing stakeholders and developing ‘big picture’ vision across business populations. Multiple industry experience; excels in building stakeholder engagement & consensus; and suporting organisations to make sustainable change.
Simon also has considerable experience of risk management, education and awareness, strategy development and consulting to senior management and is a confident and engaging public speaker.
Simon has previously worked within the NHS, Bank of England and BUPA, before setting out as an independent consultan forming Oliver Lacey Limited, supporting clients in multiple business sectors.
When not working, Simon loves to run – currently training for the Berlin Marathon, a Director of Aylesbury United Football Club, records vlogs and is an experienced standup comic.
Date: April 26, 2023
Find out more about ISO training and certification services
Training: https://bit.ly/3AyoyYF
https://bit.ly/3LbBVTx
Webinars: https://pecb.com/webinars
Article: https://pecb.com/article
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For more information about PECB:
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Integrating ISO/IEC 27001 and ISO 31000 for Effective Information Security an...PECB
Integrating ISO/IEC 27001 and ISO 31000 can help organizations align their information security and risk management efforts with their overall business objectives, leading to more effective risk management and better decision-making.
Amongst others, the webinar covers:
• Aligning the ISMS process with ISO/IEC 27001
• Using ISO 31000 within the ISMS
• Aligning the RM process with ISO 31000
• How/where does ISO/IEC 27001 fit?
Presenters:
Nick Riemsdijk
As a highly experienced and multi-skilled leader in Information and Physical Security, Nick is known as a collaborative, focused, driven and highly analytical individual with a broad portfolio of successes in client engagements. His expertise spans devising, implementing, managing and delivering information security, physical security, organizational resilience and facilities management solutions for organizations. He is certified as a Certified Information Security Manager (CISM), Certified Protection Professional (CPP), in Project Management (Prince2), ISO 22301 (Business Continuity), ISO 27001 (Information Security), and ISO 31000 (Risk Management).
Rinske Geerlings
Rinske is an internationally known consultant, speaker and certified Business Continuity, Information Security & Risk Management trainer.
She was awarded Alumnus of the Year 2012 of Delft University, Australian Business Woman of the Year 2010-13 by BPW, Risk Consultant of the Year 2017 (RMIA/Australasia) and Outstanding Security Consultant 2019 Finalist (OSPAs)
Rinske has consulted to the Department of Prime Minister & Cabinet, 15 Central Banks, APEC, BBC, Shell, Fuji Xerox, NIB Health Funds, ASIC, Departments of Defense, Immigration, Health, Industry, Education, Foreign Affairs and 100s of other public and private organizations across 5 continents.
She has been changing the way organizations ‘plan for the unexpected’. Her facilitation skills enable organizations to achieve their own results and simplify their processes. She applies a fresh, energetic, fun, practical, easy-to-apply, innovative approach to BCM, Security, and Risk.
Her 'alter ego' includes being a lead singer in SophieG Music and contributing to the global charity playing for Change, which provides music education to children in disadvantaged regions.
Date: March 23, 2023
Find out more about ISO training and certification services
Training: https://pecb.com/en/education-and-certification-for-individuals/iso-31000
https://pecb.com/en/education-and-certification-for-individuals/iso-iec-27001
Webinars: https://pecb.com/webinars
Article: https://pecb.com/article
Whitepaper: https://pecb.com/whitepaper
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IT Governance and Information Security – How do they map?PECB
Effective IT Governance requires proper Information Security practices to ensure that the organization's data is secure. On the other hand, Information Security policies and procedures must be aligned with the organization's overall IT Governance framework to ensure that security measures do not negatively impact business operations.
Amongst others, the webinar covers:
▪ Bring Governance and InfoSec Together
▪ Answering WIIFM
▪ Business Terms
Presenters:
Dr. Edward Marchewka
Dr. Edward Marchewka is a seasoned executive that has come up through the ranks in the IT vertical, expanding into information security, quality management, and strategic planning.
Edward founded and serves as the Principal for 3LC Solutions, enabling YOU to Tell a Better Story in business, with our vCIO, vCISO, quality, and strategy consulting services, through metrics and relating risk to the business with our CHICAGO Metrics® SaaS solution.
He has also held several roles leading information technology, most recently with Gift of Hope Organ and Tissue Donor Network, leading the Information and Technology Services department as the Director of IT, Data, and Security Services. Prior to Gift of Hope, he ran information security for Chicago Public Schools.
Edward has earned a Doctorate of Business Administration from California Southern University and Masters’ degrees in Business Administration and Mathematics from Northern Illinois University. He earned Bachelors’ degrees in Liberal Studies and Nuclear Engineering Technologies from Thomas Edison State College, N.J. Edward maintains several active IT, security, and professional certifications from (ISC)2, ASQ, ITIL, PCI, PMI, ISACA, Microsoft, and CompTIA. He has held legacy IT certifications from Cisco and HP, and a designation from the National Security Agency.
Date: February 22, 2023
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Find out more about ISO training and certification services
Training: https://pecb.com/en/education-and-certification-for-individuals/iso-iec-38500
https://pecb.com/en/education-and-certification-for-individuals/iso-iec-27001
Webinars: https://pecb.com/webinars
Article: https://pecb.com/article
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Slideshare: http://www.slideshare.net/PECBCERTIFICATION
YouTube video: https://youtu.be/2bSbAdL5Idg
Student Information Session University Digital Encode.pptxPECB
oin us as our Director for Business Mustafe Bislimi teams up with Dr. Obadare Peter Adewale, our academic partner Digital Encode Limited, to provide valuable information about our programs, admissions process and specialization and elective courses.
Discover the opportunities available to you as a student at PECB University and get a firsthand look at what makes us a top choice for education.
Whether you're a prospective student or simply curious about PECB University, don't miss this informative session! Subscribe to our channel and stay tuned for more videos.
For inquiries regarding admission process contact us: university.studentaffairs@pecb.com
-EMBA in Cybersecurity: https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbHJQUUpjMmY2NmcyeURhTzE5VlRSNjg2Y1hwd3xBQ3Jtc0tuLTZqdmZyWkc2VVNQV21YRTlKZUQ2SEtUenNXbzYyb1ZianV5cldDYTViWjZ1eVhCNWtxWHI3VTNwRS1BOE4wTERkZ3BtcndwM0sxdVoydWZYSXBkV2hYd2lwU0NLSTk5WERWMlhtVk1Ud2tuWTRjTQ&q=https%3A%2F%2Fpecb.university%2Fprograms%2Fmba-programs%2Fcybersecurity&v=3YJbbr708pk
-EMBA in Business Continuity Management: https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqa3JQTGVhd1VfeG1weWNzUzRrMmg2bk0tc3kxUXxBQ3Jtc0tsOVF5VG82TkhRU3R5TVRWWmdhMzBrSTU2eW9wby1OYWN4VTg5bkJBY0lhTmNsOFhETzB5cVp0WU8zbTQwTlZkdk9Dby1fSXdhWmRpZFFPUmk3NS1QOGpMOVBlaDFhVVpwa2JZMkxKNGRnTnppMm93SQ&q=https%3A%2F%2Fpecb.university%2Fprograms%2Fmba-programs%2Fbusiness-continuity-management&v=3YJbbr708pk
-EMBA in Governance, Risk, and Compliance: https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbUplMGtjOFRWbzdGWERmdTR2QjdSbTBuQUxCd3xBQ3Jtc0tsNVdOU1p6UERWM3ZySE55V2FlWlJ1aFlzUU85VEt0aVRoR0hyTjNHbUNVYVMyb0lzTkZycUtJRzNxazlDWGRqTHZQMWJPZEYwbG1xWjVJN1JNOW1QUjJBZDY3NkU5LVl0b2xxOFpkZW1ZX2F3QmF5cw&q=https%3A%2F%2Fpecb.university%2Fprograms%2Fmba-programs%2Fgovernance-risk-compliance&v=3YJbbr708pk
Being aware of the trends that are expected to shape the digital landscape is an important step in ensuring the security of your data and online assets.
Amongst others, the webinar covers:
• Top Cyber Trends for 2023
• Cyber Insurance
• Prioritization of Cyber Risk
Presenters:
Colleen Lennox
Colleen Lennox is the Founder of Cyber Job Central, a newly formed job board dedicated to Cybersecurity job openings. Colleen has 25+ years in Technical Recruiting and loves to help other find their next great job!
Madhu Maganti
Madhu is a goal-oriented cybersecurity/IT advisory leader with more than 20 years of comprehensive experience leading high-performance teams with a proven track record of continuous improvement toward objectives. He is highly knowledgeable in both technical and business principles and processes.
Madhu specializes in cybersecurity risk assessments, enterprise risk management, regulatory compliance, Sarbanes-Oxley (SOX) compliance and system and organization controls (SOC) reporting.
Date: January 25, 2023
Tags: ISO, ISO/IEC 27032, Cybersecurity Management
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Training: https://pecb.com/en/education-and-certification-for-individuals/iso-iec-27032
https://pecb.com/article/cybersecurity-risk-assessment
https://pecb.com/article/a-deeper-understanding-of-cybersecurity
Webinars: https://pecb.com/webinars
Article: https://pecb.com/article
Whitepaper: https://pecb.com/whitepaper
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For more information about PECB:
Website: https://pecb.com/
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YouTube video: https://youtu.be/BAAl_PI9uRc
Honest Reviews of Tim Han LMA Course Program.pptxtimhan337
Personal development courses are widely available today, with each one promising life-changing outcomes. Tim Han’s Life Mastery Achievers (LMA) Course has drawn a lot of interest. In addition to offering my frank assessment of Success Insider’s LMA Course, this piece examines the course’s effects via a variety of Tim Han LMA course reviews and Success Insider comments.
Macroeconomics- Movie Location
This will be used as part of your Personal Professional Portfolio once graded.
Objective:
Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.
Acetabularia Information For Class 9 .docxvaibhavrinwa19
Acetabularia acetabulum is a single-celled green alga that in its vegetative state is morphologically differentiated into a basal rhizoid and an axially elongated stalk, which bears whorls of branching hairs. The single diploid nucleus resides in the rhizoid.
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
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What ISO Management Systems can learn from Balanced Scorecard?
1. Exploring Payment Platforms: ISO
20022 and 8583
Orlando Olumide Odejide
What ISO Management
Systems can Learn from
Balanced Scorecard
2. Orlando Olumide Odejide
Enterprise Architect
Orlando Olumide Odejide is PECB Certified Trainer. He is an experienced Enterprise Architect and
Programme Director working on various technology solutions for client in the Financial Services,
Manufacturing and Public Sectors.
His expertise spans various ISO standards and methodologies such as ISO 27001, ISO 20000, ISO
22301,COBIT, CMMI, TOGAF, PRINCE2 and ITIL.
234-8092061793
orlando@trainingheights.net www.trainingheights.net/
linkedin.com/orlando-olumide-odejide-a7b79927
3. Focus of this Webinar
1.What is Balanced Scorecard
(BSC)
2.Why is the entire Corporate
World adopting is a Strategy and
Performance Management Tool
3.What do ISO Implementation and
Standards have to learn from
BSC
4. Background
• Introduced in 1992, by Robert Kaplan and David Norton,
the Balanced Scorecard is the most commonly used
framework for ensuring that agencies execute their
strategies.
• Today, about 70% of the Fortune 1,000 companies utilize
the Balanced Scorecard to help manage performance.
• Balanced Scorecards are used as the roadmap for
creating the “Strategic Management System” for
Organizations and this helps drive overall organizational
performance.
• The Balanced Scorecard is a management tool that
provides stakeholders with a comprehensive measure of
how the organization is progressing towards the
achievement of its strategic goals.
5. Introduction
• Translates Strategy into Action
• Four perspectives:
– Customers
– Financial
– Internal [Business] Processes
– Learning And Growth [People]
• Focus on measuring Performance
• Balance should exist between these four perspectives
6. Why do BSC
• To achieve strategic objectives.
• To provide quality with fewer resources.
• To eliminate non-value added efforts.
• To align customer priorities and expectations with the
customer.
• To track progress.
• To evaluate process changes.
• To continually improve.
• To increase accountability
7. The Idea behind BSC
• Balances financial and non-financial measures
• Balances short and long-term measures
• Balances performance drivers (leading indicators) with
outcome measures (lagging indicators)
• Should contain just enough data to give a complete
picture of organizational performance… and no more!
• Leads to strategic focus and organizational alignment.
8. Strategy Focused Organization Key Elements
• Mission – What we do
• Vision – What we aspire to be
• Strategies – How we accomplish our goals
• Measures – Indicators of our progress
9. Strategy Focused Organization (SFO)
• Translate the strategy to operational terms.
• Align the organization to the strategy
• Make strategy everyone’s job.
• Make strategy a continual process.
• Mobilize change through executive leadership
Five Principles
11. • Strategy in measurable terms
• Strategy is summarized on a Strategy Map over four views of
performance (perspectives).
• Must capture a cause-effect relationship between strategic
objectives over the four perspectives on the Strategy Map.
• Critical Components include:
- Measurements
- Targets
- Initiatives
• Everything must be linked: Goals to Objectives, Objectives to
Measurements, Measurements to Targets.
12. Selection Criteria for Performance
Measurements
MEANINGFUL - related significantly and directly to organizations
mission and goal
VALUABLE – measure the most important activities of the organization
BALANCED – inclusive of several types of measures (i.e. quality,
efficiency)
LINKED - matched to a unit responsible for achieving the measure
PRACTICAL – affordable price to retrieve and/or capture data
COMPARABLE – used to make comparisons with other data over time
CREDIBLE - based on accurate and reliable data
TIMELY - use and report data in a usable timeframe
SIMPLE -- easy to calculate and understand
13. Four Views of Performance
• Strategy can be described as a
series of cause and effect
relationships.
• Provides a “line of sight” from
strategic to operational activity
– working on the “right” things.
“If we succeed, how will we look to
our stakeholders?”
Stakeholders
Strategic Objectives
“To satisfy our customers, at which
processes must we excel?
Internal Processes
"To execute our processes, how must our
organization learn and improve?"
Learning & Growth
“In order to succeed, what
investments in people and
infrastructure must we make?”
Agency Investments
14. Other Criteria for Scorecard Development
1. Relevant
– Addresses an operational or strategic performance issue
– Is results- or outcome-focused
– Provides useful information to enable decision making
2. Measurable
– Quantifiable and Objective
– Facilitates Analysis
– Can be done in a timely manner with high accuracy
– Data are available and collectable
3. Actionable
– Can be tracked to an appropriate person or team responsible for the
activity measured
– Measure relates to process inputs that can be controlled/adjusted to
address concerns
15. Example: Anonymous semiconductor
company. FINANCIAL Perspective
GOALS MEASURES
Survive Cash flow
Succeed Quarterly sales
Growth
Operating income by division
Prosper Increase in market share
Increase in Return on Equity
16. CUSTOMER Perspective
GOALS MEASURES
New products % sales from new products
% sales from proprietary products
Responsive
supply
On-time delivery
(customer definition)
Preferred
suppliers
Share of key accounts’ purchases
Ranking by key accounts
Customer
partnerships
# of cooperative engineering
efforts
17. INTERNAL BUSINESS Perspective
GOALS MEASURES
Technology
capability
Benchmark vs. competition
Manufacturing
excellence
Cycle time
Unit cost
Yield
Design
productivity
Silicon efficiency
Engineering efficiency
New product
innovation
Schedule: Actual vs. Planned
18. INNOVATION & LEARNING
Perspective
GOALS MEASURES
Technology
leadership
Time to develop next generation
Manufacturing
learning
Process time to maturity
Product focus % products equalling 80% of
sales
Time to market New product introduction vs.
competition
19. Financial Measures
• Funding/Cost
• Magnitude
• Resources Produced/Unit Cost
• Percent change from last period
• Risk Assessment
• Cost/Benefit
Growth: Sales Growth, Revenue, Productivity, Generate
new accounts & Increase Market Share
Sustain/Maturity: ROCE, EVA, Earn excellent, Return On
Capital Invested
Harvest/Decline: Cash Flow, Reduce Unit and Costs
20. Customer Measures
• Customer/potential customer groups (market segments)
aligned with products & services used
• Satisfaction: prompt, courteous, expert
• Complaint tracking and trending
• These are leading indicators: dissatisfied customers will
quickly find other suppliers
• Customer order fulfillment cycle time
• Customer satisfaction
• Customer price margin
21. Internal Process
• Do products/services conform to customer requirements:
dependable, accurate, complete
• Designed by those who know processes most intimately
• Mission-oriented and focused on process improvement
• Quality, Yield, Throughput
• Cycle time and Cost efficiency
• Order Fulfillment
• Procurement
• Repair service quality/downtime
• Warranty quality
How well are internal processes running?
22. Learning and Growth (People) Measures
• Individual and institutional learning: hiring, training,
technical tools, mentoring and development
• Employee satisfaction
• Employee retention
• Employee productivity
• Employee skill levels (certification rate)
• # suggestions per employee
• Employee learning curve (time to reach acceptable level
of output or quality)
In a learning organization, people are the main resource
23. How to set Targets
• Past performance trends per historical data.
• Performance levels of similar organizational units at a
comparable level that facilitates benchmarking.
• Best practices across the agency, the public sector or
the private sector. Must be at a pre-existing high level of
performance before you use this approach.
• For newly launched services, may have to establish a
baseline per a prototype test and extend out from this
point forward.
• For major strategic shifts, may have to set directly per
the plan itself without regard for hard data.
24. Checklist for Setting Targets
• Targets match up with measurements, one to one.
• Targets require improving current levels of performance.
• Targets are a stretch, but achievable: they may require
improvements to existing processes.
• Targets are quantifiable so that the target communicates
if the expected performance was met.
• Long-term targets are established before short-term
targets.
• Financial/Budget related targets are established before
non-financial targets.
25.
26.
27.
28. Why Measure
• To determine how effectively and efficiently the process
or service satisfies the customer.
• To identify improvement opportunities.
• To make decisions based on FACT and DATA
29. Targets
• Targets need to be set for all measures
• Should have a “solid basis”
• Give personnel something for which to aim
• If achieved will transform the organization
• Careful not to develop measures/targets in
a fragmented approach:
i.e. Asking people to increase customer satisfaction has to be
backed up with the knowledge, tools, and means to achieve
that target.
30. Initiatives
Once measures and targets are established, it is the
responsibility of management to determine HOW the
organization will achieve its goals.
Measures are used to determine the effectiveness of
strategic initiatives.
31. Characteristics of Initiatives
• Leader Sponsored
• Requires Investments – people, funding, technology, etc.
• Has designated owners
• Includes deliverables or milestones
• Usually has time deadlines
• May be difficult to launch – not resourced
• Could encounter obstacles – people are confused,
conflicts with other functions
32. Initiatives Goals or Objectives
Value Mapping Project Improve identification and delivery of all
agency services across the full stakeholder
spectrum
Employee Rotation Program Improve the employee turnover and
satisfaction scores
Web Self Service Portal Reduce agency costs and streamline our
services for more direct service delivery
Common Knowledge Center Expand the overall knowledge base so that
inter-functions can learn from one another
Customer Survey and
Analysis Tool Program
Develop a more systematic process across
the entire agency to better connect to our
customers
Shared Service Center
Tracking System
Reduce reworks and overlaps between our
seven shared service centers
Initiatives should enable strategic execution
33. When you first launch your Initiative, you probably want to use an Output Measurement. Once
the Initiative is up and running, change your measurement to an Outcome to see if the Initiative is
really having strategic impact.
Initiative Output
Measurement
Outcome
Measurement
Lean Process / Six
Sigma
Number of Projects
Defined by Region
Overall reductions in errors,
reworks, and cycle times
Activity Based Costing
/ Management
(ABC/M)
% of Service Center
Outlets with ABC Models
in place for Allocation
Costs
Reductions in identified re-
activities per process study
Employee
Competency Models
% of Employees who
have a Competency
Model in place
Higher skill levels of
employees using the models
Going from Output to Outcome
34. Leadership Team
• Develops the division’s vision, strategy and goals
• Develops organizational objectives and targets
• Provides leadership, endorsement and vision for the
project
• Clears barriers to scorecard progress
35. Core Team
• Drafts the strategy map and scorecard
• Works with employees to develop measures supporting
strategic objectives
• Works with the Leadership Team to plan and implement
the Balanced Scorecard in the FAS Division
36. Reasons to Adopt BSC 1
• Focus on traditional financial accounting measures such
as ROA, ROE, EPS gives misleading signals to
executives with regards to quality and innovation. It is
important to look at the means used to achieve
outcomes such as ROA, not just focus on the outcomes
themselves.
• Executive performance needs to be judged on success
at meeting a mix of both financial and non-financial
measures to effectively operate a business.
37. Reasons to Adopt BSC 2
• Some non-financial measures are drivers of financial
outcome measures which give managers more control to
take corrective actions quickly.
(Example: controls in jet cockpit for pilot)
• Too many measures, such as hundreds of possible cost
accounting index measures, can confuse and distract an
executive from focusing on important strategic priorities.
The balanced scorecard disciplines an executive to
focus on several important measures that drive the
strategy.
38. BSC Good Practices 1
• BSC reviewed regularly to enhance operational decision-
making
• Success of initiatives assessed based on DATA… not
opinions
• Leading indicators evaluated to confirm accuracy of
assumptions
39. BSC Good Practices 2
The BSC is a “Living Document” that requires regular
revision of objectives, measures and initiatives:
– How are we doing?
– Are we measuring the right things?
– What initiatives do we need to get us where we want to
go?
– Have our organizational goals changed?
40. Advantages of BSC
Simple to Use and Understand
Based on Vision and Strategy
Multidimensional
• Quantitative and Qualitative Measures
• Current and Future
Provides Measurement of and Method for
Improving our Services
Ties QI initiatives together
Serves as a Communication Tool
41. Thank You and Questions
orlando@trainingheights.net
N.B: Balanced Scorecard Books from Kaplan and
Norton.