Every OutSystems customer is unique (culture, people, technology). Incubating and maturing a Center of Excellence (CoE) ideally should be tailored to your own organization. Hear about some of our experiences working with customers setting up CoEs and get some "Best Practices" you can apply in your own organization.

1. | Center of Excellence & Adoption Strategies
Center of Excellence &
Adoption Strategies
Things to Consider….

2. | Center of Excellence & Adoption Strategies| Center of Excellence & Adoption Strategies
Mark
DeArmon
Solution Delivery Manager| OutSystems
@
in
mark.dearmon@outsystems.com.com
/markdearmon

3. | Center of Excellence & Adoption Strategies| Center of Excellence & Adoption Strategies
What I Want In 2 Bullets

4. | Center of Excellence & Adoption Strategies
Intended Outcomes:
● I Keep Your Attention for 35 minutes (You Aren’t Bored)
● You Discover What May Be (Organizationally) Different in
Adopting OutSystems -- regardless of organization size

5. | Center of Excellence & Adoption Strategies| Center of Excellence & Adoption Strategies
Session Agenda

6. | Center of Excellence & Adoption Strategies
Agenda:
● Set the Baseline…
● Technology Adoption in General
● Adoption at OutSystems or “What Have We Seen”?
● Takeaways...

7. | Center of Excellence & Adoption Strategies| Center of Excellence & Adoption Strategies
Setting the Baseline...

8. | Center of Excellence & Adoption Strategies
Everybody In This Room Represents a Unique
Organization
People, Process, Technology & Culture

9. | Center of Excellence & Adoption Strategies
Everybody In This Room Represents a Unique
Organization
People, Process, Technology & Culture

10. | Center of Excellence & Adoption Strategies
Business & IT history,
in one pane

11. | Center of Excellence & Adoption Strategies
Good employees cover up bad
processes (and applications)

12. | Center of Excellence & Adoption Strategies
What Is The Impact When:
● You Can Own the Entire App Look & Feel Experience
● An App Can Be Built in Weeks
● Or A feature Can Be Built in ~2 days
● Immediately Validate it with the Business on how the feature
works / looks
● Promote the feature to targeted users quickly

13. | Center of Excellence & Adoption Strategies
Adoption Is A Unique Journey
For Every Customer

14. | Center of Excellence & Adoption Strategies
Increased Application Delivery Speed Will “Pull”
the Rest of your Organization

15. | Center of Excellence & Adoption Strategies
Successful Adoption of the Platform will require
some Organizational Adjustment

16. | Center of Excellence & Adoption Strategies| Center of Excellence & Adoption Strategies
Technology Adoption
In General

17. | Center of Excellence & Adoption Strategies
AdoptionEffort
Time
Sustainable
Capability
No
Capability
• No Processes
• No Projects
• No Skills
Momentum &
Change Management
Successful adoption of new technology
requires focus and the ability to adapt
• Continuous Delivery
• Self-Sufficiency
• Operational
Maturity

18. | Center of Excellence & Adoption Strategies
Partners?

19. | Center of Excellence & Adoption Strategies
Example Org Structure
CEO
COO
Retail
Online
Banking
Mobile
Banking
Retirement
Branch
Tooling
Markets
FX
Data &
Analysis
Currency
Exchanges
Wealth
Private
Client
Retirement
Holdings
Pensions
Treasury
Government
Services
Treasury
Bonds
Municipal
CIO
Operations
Infrastructure
Security
Hardware
Networking
Build
R&D
CMO
Outbound
Inbound
Internal
CFO
Finance
Revenues
Payroll
Operations
CPO
HR
Recruiting
Benefits

20. | Center of Excellence & Adoption Strategies
1st Application
CEO
COO
Retail
Online
Banking
Mobile
Banking
Retirement
Branch
Tooling
Markets
FX
Data &
Analysis
Currency
Exchanges
Wealth
Private
Client
Retirement
Holdings
Pensions
Treasury
Government
Services
Treasury
Bonds
Municipal
CIO
Operations
Infrastructure
Security
Hardware
Networking
Build
R&D
CMO
Outbound
Inbound
Internal
CFO
Finance
Revenues
Payroll
Operations
CPO
HR
Recruiting
Benefits

21. | Center of Excellence & Adoption Strategies
Online
Banking
Dev Team
Product
Owner
UX/UI Testing Architects Methodology Operations
DevOps
Security
Tech Leads
Developers
Contractors
Program
Manager
PMO
Business
Group
Sponsor
Business
Stakeholders
Business
Analysts
Business
Testers
Partners
LOB
Sponsor

22. | Center of Excellence & Adoption Strategies| Center of Excellence & Adoption Strategies
Adoption at OutSystems
“What We Have Seen”

23. | Center of Excellence & Adoption Strategies
Adoption: Continually Improving Time-to-
Value from Ideation to ROI Measurement

24. | Center of Excellence & Adoption Strategies
…Adoption does not happen
on its own!
We have seen that the best results
come when there is a Adoption
Strategy and Adoption Plan.

25. | Center of Excellence & Adoption Strategies
Adoption Sustainability
Breakeven

26. | Center of Excellence & Adoption Strategies
Top Down
Bottom Up
Enterprise Adoption /
Portfolio Based
Strong Sponsorship
Required
Fastest/
Highest
ROI
Application /
Project Based
Strong Champion
Required
Slower Growth
Adoption Models

27. | Center of Excellence & Adoption Strategies
Adoption Model: Bottom Up
Awareness Selling Cycle Start Scale Sustain
LevelofEffort
Gradual progress toward maturity and sustainability

28. | Center of Excellence & Adoption Strategies
Adoption Model: Top Down
Awareness Selling Cycle Start Scale Sustain
LevelofEffort
Accelerated collaboration,
delivery and learnings

29. | Center of Excellence & Adoption Strategies
Top Down Adoption
Subject Matter Experts &
Key Stakeholders:
UX/UI Ops Dev/Ops Arch, Method. Testing PMO Dev

30. | Center of Excellence & Adoption Strategies
Communications of Early Success (Internal Marketing)
Is The Most Significant Catalyst in OutSystems Adoption

31. | Center of Excellence & Adoption Strategies
Having A Center of Excellence (CoE) Will Drive
Organizational Adoption

32. | Center of Excellence & Adoption Strategies
Adoption Track
Strategy Plan
Organizational Track
(CoE)
Project Track
Operations
Self Sufficient
Continuous DeliveryWave 3: StandardizeWave 2: ExpandWave 1: Pilot
Manage
The model reflects the execution of three parallel tracks, designed to create a sustainable and self
sufficient OutSystems capability while realizing the full value and potential of the platform.
ScaleStart SustainPrepare
Go Live!

33. | Center of Excellence & Adoption Strategies
Demand Generation
Intake: initiatives
aligned between
PMO and LOBs
Initiatives
funneled to the
OutSystems
Delivery teams
UX/UI
Product / Teams
execute from
CoE Best
Practices
LOB NLOB NLOB 2LOB 1 LOB NLOB NLOB N
Partner Methodology
Reusability
Demand
Enablement
Internal
Support
Governance
Comms
Center of
Excellence (CoE)
Demand Management: Ideation,
Preparation and Prioritization
Customer

34. | Center of Excellence & Adoption Strategies
OutSystems Center of Excellence
● Body of Knowledge
Delivery Governance
● Governance
OutSystems Build Capability
● Body of Resources

35. | Center of Excellence & Adoption Strategies
Delivery Governance
● Best practices, QA, and
validation built into delivery
methodology
OutSystems Build Capability
● Optimized and enabled build teams around OutSystems capability
● Horizontal scalability as demand increases
● Expand / Contract through use of partners, following Best Practices and
Governance Model
OutSystems Center of Excellence
● Defines processes, standards, plans, and practices for the
OutSystems capability
● Provides governance, execution, quality assurance, and oversight
● Provides enablement, support, and management of infrastructure

36. | Center of Excellence & Adoption Strategies
Center Of Excellence
Communities of Practice
Delivery Governance
(Embedded Methodology Execution)
CoE Lead / Adoption Champion
(Adoption Program Manager)
Continuous
Improvement
Internal
Support
Enablement
Demand
Readiness
Security Infrastructure
Reusability
DemandArchitecture
(Multi-form)
Comms /
Success
CoE
Governance
MethodologyUsability / UX Testing DevOpsOps
UX / UI Architecture
= Practice representative,
partial role
= Org role

37. | Center of Excellence & Adoption Strategies
TL TL TL
LOBs / BAs / POs
PMO (Project Program Manager)
Dev-Lead Ratio:
3:1 Ramping
5:1 Mature
BA - Dev Ratio:
1:3 Ramping
1:1 Mature
Tech Leads (TL)
Developers
Build Capability
Business
IT

38. | Center of Excellence & Adoption Strategies| Center of Excellence & Adoption Strategies
Takeaways...

39. | Center of Excellence & Adoption Strategies
Successful Adoption of OutSystems and the
Resulting Delivery Speed is Not Difficult.
It Is Just Different.

40. | Center of Excellence & Adoption Strategies
Adoption Steps….
● Define your “Vision” and Disseminate
■ (Adoption Strategy)
● Identify an Adoption Team and
Empower
■ (Adoption Team)
● Have a Plan
■ (Adoption Planning)
● Execute the Plan and Learn
■ (Program Management)
● Enable all Stakeholders
■ (Communities of Practice)
● Build for Sustainability
■ (Center of Excellence)

41. | Center of Excellence & Adoption Strategies
Thank You!
@ inmarkdearmon@outsystems.co
m
/markdearmon