Daily, your organization is increasingly building valuable knowledge and experience. But how well are you capturing, documenting and sharing it? As your information and knowledge capitals grows, so does the importance of developing a knowledge management strategy. The first step as you begin to execute your strategy is to take inventory of how knowledge is used and stored. A knowledge audit is an incredibly valuable exercise for a number of reasons. So in this presentation, I want to share some of the key things to observe in doing so.
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How to successfully conduct a Knowledge Management Audit
1. How to successfully conduct
a Knowledge Management
Audit
Christian Elongué
Elearning And Knowledge Management Consultant
Hello@christianelongue.com
2. What is Knowledge Audit
A systematic review of your knowledge assets and how they
contribute to your organisation’s key activities
Covers both explicit knowledge (information in documents and
datea) and tacit knowledge (people’s skills, experience and abilities)
Identifies knowledge flows and knowledge gaps
May be supplemented by audit of culture, information and
knowledge processes and common pain points
3. Objectives of Knowledge Audit
Auditing helps you to clearly identify what knowledge is needed to support
overall institutional goals, individual and team activities
It gives tangible evidence of the extent to which knowledge is being
effectively managed and where improvements are needed
Provides an inventory of knowledge assets, allowing them to become more
visible, measurable and accountable
Helps leveraging on students and partners knowledge
Provide vital information to develop effective KM initiatives
5. Are you sure you know…
What is the knowledge work of the College?
Your employees learning habits and productivity?
Whether you are getting better – or worse – at what you do?
Where they are gaps and redundancies in your organisation?
About planned and real work outcomes in each department?
What knowledge is needed and relevant in your department?
How things get done and if / how things could get done better?
How Bluecrest activities relates to its vision and strategic objectives?
How your clients (students, parents etc.) / partners really view BlueCrest?
6. If you aren’t too sure...
An examination is needed of:
Your organization – mission, mandate, objectives
Organizational structure, service distribution
Business processes and evident (known) work issues
Communication and decision challenges /issues
Knowledge resource strengths and deficiencies.
7. Value added of KM auditing for BlueCrest
To leverage on Bluecrest’ people assets
To figure a way out of corporate ebbing
Strenghten the College’s competitive weaknesses
Helps in designing a knowledge-based strategy and KM Blueprint
Face competition from knowledge-intensive competition that are far ahead on the
learning curve in Africa and globally (e.g: African Leadership University… )
8. Overall process of Bluecrest KM Audit
1. Orientation and Background Meeting (Getting buy in & KM
Awareness, share vision, Engagement): Partially done already.
2. KM Readiness Asssessment (culture survey, benchmark and industry
research etc.)
3. Conduct Survey & interview for evidence collection
4. Explicit and tacit knowledge inventory
5. Mapping of processes, knowledge sources, sinks and flows.
6. Audit Result Analysis (social network analysis, knowledge network
analysis, SWOT analysis etc.)
7. Knowledge Audit Reporting (Recommendation of KM Strategy,
requirement analysis, selection of KM Tools)
8. Continuous-based knowledge re-auditing (measuring success,
performance analysis, monitoring the KM implementation etc.)
10. Possible Planned Initiatives for BlueCrest
Knowledge Transfer and Retention
Deployment de-brief
Words of Wisdom (retirements, departures)
Just In Time KM
Directories
Governance processes
Info Management (shredding)
Relationships
Internally - between related functions
Externally – with key communities
Scope Determination (What it is)
Conference feedback system
Best or good practices
Web Portals and interfaces
Leveraging Infrastructure
Internal Web
Employee Profiles
Knowledge Centre
Interactive Forums
11. Possible Results from an Auditing Report
Gaps in policy comprehension
Information quality may be a concern
Sharing not a universal value at BlueCrest
Uncertainty in partner missions and mandates
The IT and Communication tools may be an issue
Poor Personal Knowledge habits that affects institutional productivity
Employees confident of their knowledge levels (know what to do or know where to find out)
Training needs in defined activity areas: e.g. how to operationalize an activity more effectively
12. KM Auditing Reporting may reveals relationship issues…
Poor meeting practices
Briefing, de-briefing, consultation, collaboration
Chain of command, delegation or accountability
Between people doing different function in same region
Between people doing same function in different regions of West Africa
13. The expected results for Bluecrest
Opportunities to reduce information-handling costs
Areas of information policy and ownership that need improving
Clearer understanding of the contribution of knowledge to business results
Identification of core knowledge assets and flows – who creates, who uses
Opps to improve coordination and access to frequently needed information
Identification of gaps in information and knowledge needed to manage the
organisation effectively;