All the presentations from RetailOasis' Big Breakfast combined: Anna from Besen, DJ from Thorn, Mark from RCG, and Pippa from RetailOasis. All explaining their key takeouts from the National Retail Federation Big Show in NYC and CES,
BIG Thoughts from the RetailOasis BIG BreakfastRetailOasis
Following the RetailOasis BIG Breakfast for 100 of Australia's leading retailers on Wednesday the 25th of February 2015, here Steve Kulmar's presentation
RetailOasis Big Breakfast 2017: PresentationRetailOasis
All the presentations, in one place from RetailOasis 3rd Annual Big Breakfast - including:
- Steve Kulmar ( Founder, RetailOasis)
- Mark Teperson ( Digital Director, RCG)
- Rory Scott (GM - Strategy, Super Retail Group)
- Pippa Kulmar (Co-Director, RetailOasis)
- Darren Aquilina (GM - Marketing & Procurement, Thorn)
All the presentations from RetailOasis' Big Breakfast combined: Anna from Besen, DJ from Thorn, Mark from RCG, and Pippa from RetailOasis. All explaining their key takeouts from the National Retail Federation Big Show in NYC and CES,
BIG Thoughts from the RetailOasis BIG BreakfastRetailOasis
Following the RetailOasis BIG Breakfast for 100 of Australia's leading retailers on Wednesday the 25th of February 2015, here Steve Kulmar's presentation
RetailOasis Big Breakfast 2017: PresentationRetailOasis
All the presentations, in one place from RetailOasis 3rd Annual Big Breakfast - including:
- Steve Kulmar ( Founder, RetailOasis)
- Mark Teperson ( Digital Director, RCG)
- Rory Scott (GM - Strategy, Super Retail Group)
- Pippa Kulmar (Co-Director, RetailOasis)
- Darren Aquilina (GM - Marketing & Procurement, Thorn)
The document discusses the future of retail, predicting a decline in the distinction between online and offline commerce. While e-commerce growth is slowing, mobile commerce is increasing as a percentage of total e-commerce sales. Physical retail locations will remain important and may fulfill online orders, while digital technologies enhance the in-store shopping experience. Successful retailers will integrate online and offline channels through an omnichannel approach.
Book - Retail's Last Mile Why Online Shopping Will Exceed Our Wildest Predict...Jonathan Reeve
The document discusses how online shopping is disrupting store retail. It makes three key points:
1) While some customers enjoy shopping in stores, most do it out of convenience since there were no good alternatives. This is changing as technology enables convenient online shopping.
2) An expert predicts that innovations in last-mile delivery will allow online shopping to overtake physical shopping within 20 years. However, few retailers understand how much their business models need to adapt.
3) The Amazon's of the world have embraced the changes but most retailers are unprepared for the threat of online shopping. The author urges retailers to get ready for the disruption before it's too late.
A very basic introduction to peak-end design of user experiences, showing how to allocate people, processes and technology strategically to form memorable experiences. Based on the psychological work of Daniel Kahneman.
Attacking and Defending Your Ecommerce NicheStephan Miller
The document provides tips for successfully running an ecommerce business online. It recommends focusing products that are profitable, using customer feedback to improve the site, addressing bottlenecks in operations, and expanding revenue through affiliate programs and ads. The key is constantly adapting strategies based on what works and modifying approaches when they no longer perform well.
This document outlines the business model of A Brand New Bag, a retail franchise that sells authentic designer brands at affordable prices. It discusses their mission to help families look good and feel smart through savings. Franchisees are given a turnkey retail system including training, merchandise, and support. Customers benefit from name brands through reverse layaway which allows purchases to be taken home immediately with payments over 11 months with no interest. The goal is to become the largest retail chain through helping ordinary people create extraordinary incomes and successful businesses of their own.
Much is being written about the demise of the American mall. Is it really dead? Cooper Carry's retail designers took a look at the state of the mall and have some declarations to make.
Product Paradigm Shift: Customer-centric Merchandising in the Age of Data and...National Retail Federation
Presentation from NRF 2019 Retail's Big Show
Greg Petro, CEO, First Insight
Michael Gilbert, EVP, Product Development, Kohl's
Ann Joyce, Chief Customer Officer & EVP, Technology, Chico's FAS, Inc.
Mark Chrystal, Chief Analytics Officer, rue21
This document discusses the changing landscape of consumer analytics in the 21st century. It notes that consumers now expect personalized, convenient experiences from companies and have higher standards of business practices and social responsibility. Effective analytics requires understanding what consumers truly want through factors like transactions, personalization, culture, and immediacy. The best companies will differentiate themselves by putting consumer value first and using ambitious analytics solutions to continuously improve the consumer experience.
The document discusses the changing retail landscape and the challenges facing pureplay retailers. It finds that pureplay retailers must spend heavily on paid search to drive traffic since they lack brand awareness from physical stores. Pureplay retailers purchase more paid search keywords but pay higher costs per visitor than retailers with physical stores. While some pureplay retailers are growing rapidly in sales, many struggle with profitability due to high customer acquisition costs from their reliance on performance marketing. The document examines how retailers are adapting by adding physical storefronts or through acquisitions.
How is it possible? A Masterclass Customer Experience in 30 minutes. I did it during the Insurtech Amsterdam Meetup. Do you want to have the same masterclass or a 2- or 3 hour masterclass? Contact me: pascal.spelier(monkeything)finno.nl
This document provides an overview and analysis of retail brands and trends in different global regions. It discusses emerging trends, challenges, and lessons for retailers in Asia-Pacific, Latin America, North America, and Europe. Some of the key trends highlighted include the growth of e-commerce and omnichannel retailing, the need for retailers to innovate and integrate online and offline experiences, and adapting to diverse cultural preferences around the world. The document also notes that while digital transformation presents threats, it also provides opportunities for retailers to better understand customers and build brand engagement.
Mirakl & Forrester - Retailers Must Seize the Marketplace Opportunity - july ...Etienne Echinard
This document summarizes key findings from a Forrester Research survey on online marketplaces. Some of the main points include:
- Shoppers are highly satisfied with their marketplace purchases and intend to use marketplaces again. Price, selection, and free shipping are top priorities.
- Popular marketplace categories include clothing, books, electronics, home goods, and more.
- While problems sometimes occur, most issues are with delivery delays or damaged items. Dispute resolution can be improved.
- Sellers bear more blame than retailers when problems arise, though negative reviews ultimately hurt both.
- To run a successful marketplace, retailers must offer a wide assortment, leverage reviews and ratings, ensure price competitiveness, improve
20140513 Presentation The Amazon Experience_SlidesharePascal Spelier
The document discusses Amazon's approach to customer experience. It highlights that Amazon aims to be the world's most customer-centric company where customers can find anything they want to buy online. It then examines Amazon's customer journey process and identifies several factors that contribute to its great customer experience, including low prices, fast delivery, reliable service, and helpful customer support. The document concludes by emphasizing Amazon's focus on keeping customers engaged at every step of the shopping and purchasing process.
There is no shortage of speculation that US department stores are poised to continue declining in the years ahead. Some even believe they could become extinct. However, there is evidence that department stores can revive their proposition with the right strategy
1) The document discusses various shopper trends for 2015 that will impact retailers and brands. It notes that 2015 will be a major year for NFC payment adoption and will push incentives and loyalty programs to higher levels.
2) It also discusses how shopper verification and reviews will continue to influence decisions, requiring brands to better manage influencers.
3) Grocery shopping trends are changing, with more promiscuous store switching for bigger trips, requiring retailers to improve experiences.
This document discusses crafting a seamless digital-to-physical strategy, with a focus on returns experiences. It notes that a poor returns experience can significantly impact customer loyalty and future purchases. The document presents data showing dissatisfaction rates for returns have increased in recent years. It also notes that some customers of Schutz, a footwear brand, opt to return items using Narvar's concierge locations instead of traditional mail-in returns. The document concludes by emphasizing that investing in seamless digital-to-physical customer touchpoints, like returns, can create more loyal repeat customers and help optimize physical retail networks.
Presentation from NRF 2019 Retail's Big Show
Seth Webb, Managing Director, Tusk Ventures
Al Gerrie, Co-Founder and CEO, ZigZag Global
Mike Oitzman, VP or Marketing & Product , IceCream Labs
Sara Whiffen, Founder and CEO, rohvi
Mike Futch, President, Tompkins Robotics
Erhan Ark, Founder and CEO, Pick 'n' Watch
RetailOasis: Australian Retail LandscapeRetailOasis
The document provides an overview of the Australian retail landscape in 2016. It notes key economic statistics including GDP, inflation, and unemployment. It analyzes household spending patterns and breaks down expenditure by category. Several sectors are highlighted as having solid growth, including home improvement, eating out, and online retail. Examples are given of winners and losers in different retail categories based on factors like brand, price, and service model. The implications discussed are the importance of putting consumers first regardless of format, and focusing on the overall experience provided.
This document discusses the importance of deviation and rule-breaking for creativity and innovation. It contains several quotes that promote questioning norms and conventions. The key ideas are:
1) Deviating from rules and norms allows one to combine ideas in new ways, leading to creativity and innovation.
2) Studies have shown that acting deviantly and feeling unconstrained by rules can increase creativity.
3) To foster creativity, one should prime themselves by being aware of rules and questioning them before breaking them to make new connections.
The document discusses the future of retail, predicting a decline in the distinction between online and offline commerce. While e-commerce growth is slowing, mobile commerce is increasing as a percentage of total e-commerce sales. Physical retail locations will remain important and may fulfill online orders, while digital technologies enhance the in-store shopping experience. Successful retailers will integrate online and offline channels through an omnichannel approach.
Book - Retail's Last Mile Why Online Shopping Will Exceed Our Wildest Predict...Jonathan Reeve
The document discusses how online shopping is disrupting store retail. It makes three key points:
1) While some customers enjoy shopping in stores, most do it out of convenience since there were no good alternatives. This is changing as technology enables convenient online shopping.
2) An expert predicts that innovations in last-mile delivery will allow online shopping to overtake physical shopping within 20 years. However, few retailers understand how much their business models need to adapt.
3) The Amazon's of the world have embraced the changes but most retailers are unprepared for the threat of online shopping. The author urges retailers to get ready for the disruption before it's too late.
A very basic introduction to peak-end design of user experiences, showing how to allocate people, processes and technology strategically to form memorable experiences. Based on the psychological work of Daniel Kahneman.
Attacking and Defending Your Ecommerce NicheStephan Miller
The document provides tips for successfully running an ecommerce business online. It recommends focusing products that are profitable, using customer feedback to improve the site, addressing bottlenecks in operations, and expanding revenue through affiliate programs and ads. The key is constantly adapting strategies based on what works and modifying approaches when they no longer perform well.
This document outlines the business model of A Brand New Bag, a retail franchise that sells authentic designer brands at affordable prices. It discusses their mission to help families look good and feel smart through savings. Franchisees are given a turnkey retail system including training, merchandise, and support. Customers benefit from name brands through reverse layaway which allows purchases to be taken home immediately with payments over 11 months with no interest. The goal is to become the largest retail chain through helping ordinary people create extraordinary incomes and successful businesses of their own.
Much is being written about the demise of the American mall. Is it really dead? Cooper Carry's retail designers took a look at the state of the mall and have some declarations to make.
Product Paradigm Shift: Customer-centric Merchandising in the Age of Data and...National Retail Federation
Presentation from NRF 2019 Retail's Big Show
Greg Petro, CEO, First Insight
Michael Gilbert, EVP, Product Development, Kohl's
Ann Joyce, Chief Customer Officer & EVP, Technology, Chico's FAS, Inc.
Mark Chrystal, Chief Analytics Officer, rue21
This document discusses the changing landscape of consumer analytics in the 21st century. It notes that consumers now expect personalized, convenient experiences from companies and have higher standards of business practices and social responsibility. Effective analytics requires understanding what consumers truly want through factors like transactions, personalization, culture, and immediacy. The best companies will differentiate themselves by putting consumer value first and using ambitious analytics solutions to continuously improve the consumer experience.
The document discusses the changing retail landscape and the challenges facing pureplay retailers. It finds that pureplay retailers must spend heavily on paid search to drive traffic since they lack brand awareness from physical stores. Pureplay retailers purchase more paid search keywords but pay higher costs per visitor than retailers with physical stores. While some pureplay retailers are growing rapidly in sales, many struggle with profitability due to high customer acquisition costs from their reliance on performance marketing. The document examines how retailers are adapting by adding physical storefronts or through acquisitions.
How is it possible? A Masterclass Customer Experience in 30 minutes. I did it during the Insurtech Amsterdam Meetup. Do you want to have the same masterclass or a 2- or 3 hour masterclass? Contact me: pascal.spelier(monkeything)finno.nl
This document provides an overview and analysis of retail brands and trends in different global regions. It discusses emerging trends, challenges, and lessons for retailers in Asia-Pacific, Latin America, North America, and Europe. Some of the key trends highlighted include the growth of e-commerce and omnichannel retailing, the need for retailers to innovate and integrate online and offline experiences, and adapting to diverse cultural preferences around the world. The document also notes that while digital transformation presents threats, it also provides opportunities for retailers to better understand customers and build brand engagement.
Mirakl & Forrester - Retailers Must Seize the Marketplace Opportunity - july ...Etienne Echinard
This document summarizes key findings from a Forrester Research survey on online marketplaces. Some of the main points include:
- Shoppers are highly satisfied with their marketplace purchases and intend to use marketplaces again. Price, selection, and free shipping are top priorities.
- Popular marketplace categories include clothing, books, electronics, home goods, and more.
- While problems sometimes occur, most issues are with delivery delays or damaged items. Dispute resolution can be improved.
- Sellers bear more blame than retailers when problems arise, though negative reviews ultimately hurt both.
- To run a successful marketplace, retailers must offer a wide assortment, leverage reviews and ratings, ensure price competitiveness, improve
20140513 Presentation The Amazon Experience_SlidesharePascal Spelier
The document discusses Amazon's approach to customer experience. It highlights that Amazon aims to be the world's most customer-centric company where customers can find anything they want to buy online. It then examines Amazon's customer journey process and identifies several factors that contribute to its great customer experience, including low prices, fast delivery, reliable service, and helpful customer support. The document concludes by emphasizing Amazon's focus on keeping customers engaged at every step of the shopping and purchasing process.
There is no shortage of speculation that US department stores are poised to continue declining in the years ahead. Some even believe they could become extinct. However, there is evidence that department stores can revive their proposition with the right strategy
1) The document discusses various shopper trends for 2015 that will impact retailers and brands. It notes that 2015 will be a major year for NFC payment adoption and will push incentives and loyalty programs to higher levels.
2) It also discusses how shopper verification and reviews will continue to influence decisions, requiring brands to better manage influencers.
3) Grocery shopping trends are changing, with more promiscuous store switching for bigger trips, requiring retailers to improve experiences.
This document discusses crafting a seamless digital-to-physical strategy, with a focus on returns experiences. It notes that a poor returns experience can significantly impact customer loyalty and future purchases. The document presents data showing dissatisfaction rates for returns have increased in recent years. It also notes that some customers of Schutz, a footwear brand, opt to return items using Narvar's concierge locations instead of traditional mail-in returns. The document concludes by emphasizing that investing in seamless digital-to-physical customer touchpoints, like returns, can create more loyal repeat customers and help optimize physical retail networks.
Presentation from NRF 2019 Retail's Big Show
Seth Webb, Managing Director, Tusk Ventures
Al Gerrie, Co-Founder and CEO, ZigZag Global
Mike Oitzman, VP or Marketing & Product , IceCream Labs
Sara Whiffen, Founder and CEO, rohvi
Mike Futch, President, Tompkins Robotics
Erhan Ark, Founder and CEO, Pick 'n' Watch
RetailOasis: Australian Retail LandscapeRetailOasis
The document provides an overview of the Australian retail landscape in 2016. It notes key economic statistics including GDP, inflation, and unemployment. It analyzes household spending patterns and breaks down expenditure by category. Several sectors are highlighted as having solid growth, including home improvement, eating out, and online retail. Examples are given of winners and losers in different retail categories based on factors like brand, price, and service model. The implications discussed are the importance of putting consumers first regardless of format, and focusing on the overall experience provided.
This document discusses the importance of deviation and rule-breaking for creativity and innovation. It contains several quotes that promote questioning norms and conventions. The key ideas are:
1) Deviating from rules and norms allows one to combine ideas in new ways, leading to creativity and innovation.
2) Studies have shown that acting deviantly and feeling unconstrained by rules can increase creativity.
3) To foster creativity, one should prime themselves by being aware of rules and questioning them before breaking them to make new connections.
The Future Consumer: How Tech is Disrupting RetailRetailOasis
Digital technology is disrupting the retail industry, with over half of dollars now being spent with some digital influence, up from 36 cents in 2014. Society is shifting from an information economy to a conceptual one where workers are creators and inventors. The future consumer will also be a creator as the decreasing costs of technology and decentralization of innovation empowers individuals at the bottom. This means a move from top-down innovation to bottom-up, collaboration over competition, and effectiveness over just efficiency.
RetailOasis Big Breakfast 2017: Darren Aquilina PresentationRetailOasis
Our 3rd annual Retail Big Breakfast, DJ ( Group General Manager Marketing & Procurement, at Thorn Group Australia ) discusses they key trends in consumer electronics and their impact on retail.
RetailOasis 'Big Breakfast' Presentation - DJ Aquilina, Thorn RetailOasis
The document summarizes announcements and trends from the 2017 Consumer Electronics Show (CES), including the record size of the event with 250,000 square feet and 170,000 visitors. Virtual reality technologies became more realistic, smart TVs and internet of things devices expanded capabilities, and augmented reality applications were demonstrated for fitness training. The implications are that virtual reality is an emerging medium that requires new content approaches, internet of things technologies need accessible designs, and immersive digital experiences will continue advancing through augmented and virtual reality.
MYER's Thoughts from the RetailOasis BIG BreakfastRetailOasis
1) The document discusses Richard Umbers' presentation on innovation and new retail at Myer.
2) Umbers notes that Myer aims to achieve $80 million in innovation initiatives in the 2015 fiscal year, representing around 2.67% of total sales.
3) Umbers outlines characteristics of "new retail", including being tech-enabled and customer-centric, with borderless and multi-channel operations beyond traditional retail channels.
Holiday Predictions: What to Expect Based on Data From 500 Million ShoppersG3 Communications
Access the full event here: https://event.on24.com/wcc/r/1817452/02D1B9BC132DB9B7D2D14665CC4B815D
The first in a succession of monthly holiday-focused webcasts, this session will help retailers prepare for the holiday shopping season ahead. Stay tuned for related online events in Q4 2018 and the anticipated Holiday Wrap Up in Q1 2019!
It’s the happiest time of the year, but it’s the busiest too, particularly for retailers. Every year, Salesforce analyzes data from 500 million shoppers to develop insights related to shopping behaviors during the holiday season. Last year, shoppers favored mobile to search for and purchase holiday gifts. AI-powered product recommendations demonstrated their value, driving a lift in overall transaction size for digital commerce. And every holiday season brings an element of surprise, such as the growing adoption of mobile combined with physical stores opting out of store hours on Thanksgiving Day or Black Friday.
Tune in to hear about what’s in store for retailers this holiday season and what retailers must do to capture the hearts, minds and wallets of today’s sophisticated shoppers. Listen to Salesforce’s Rick Kenney, Sr. Director, Industry Strategy and Insights and Caila Schwartz, Business Intelligence Senior Analyst, discuss shopper research trends and how to create impactful shopping experiences to set your business up for holiday success.
Implementing Customer Strategy For Your Organization Complete DeckSlideTeam
Download our Customer Strategy PowerPoint presentation to understand your target customer better and deliver better value to them. Customer is the king. If any business is successful in making customers happy, it will grow quickly. Making customers happy is easier said than done. You first have to get a complete knowledge of their demographics age, gender, income, etc., psychographics interests, attitudes, etc., geography and behavior. You then have to dig deeper to know their shopping preferences, media consumption behavior, their buying journey, and more. You need to know what makes them loyal to a brand. To help your business give shape to your research findings, we have curated all consumer centric templates such as customer persona template, buyer journey template, customer segmentation template, etc. in this PPT deck. Get thorough understanding of target market and concepts of TAM, SAM, and SOM. Make yourself aware of the customer success metrics that you need to measure to know the customers satisfaction level with your business. Make a powerful customer service strategy by downloading the ready-made deck today. https://bit.ly/3eDOTaN
Transformation of Search Summit - The Era of Ecommerce - October 2018Clark Boyd
New research from ClickZ and Catalyst has found that the ecommerce customer journey is nonlinear and nonexclusive. Consumers visit Amazon and Google in great quantities, but there are numerous other, important retailers that advertisers largely ignore. This presentation highlights the key findings from the new report, as discussed at the Transformation of Search Summit in New York.
Adobe Analytics’ survey of key decision makers at 403 U.S. retailers reveal valuable insights about how they plan to engage consumers this holiday shopping season.
Global Retail Market Analysis, focusing on the US, the latest trends, drivers, and the Impact of Covid on the future trend. Also, the report has a brief analysis of the key players of the Industry. What has worked for them? Did a detailed analysis on Costco Wholesale
- Small, local businesses are struggling due to the rise of large superstores and online retailers, with many stores predicted to close in the coming years resulting in hundreds of thousands of job losses.
- Small businesses need to leverage digital tools and proven marketing strategies like mobile, loyalty programs, personalization and social media/referrals to help them compete and drive repeat customers.
- A mobile app is proposed that allows local businesses to offer loyalty programs to customers, driving engagement and repeat transactions while collecting data on popular products and customer interactions to help businesses collaborate and better understand their local market.
This document provides summaries from ecommerce marketing experts on trends for 2018. It discusses three buckets or areas of focus for ecommerce merchants: 1) Fixing existing email campaigns through improved personalization and targeting, 2) Evolving omnichannel experiences such as buy online pickup in store, and 3) Preparing for browserless commerce using voice assistants. The importance of mobile optimization is also highlighted given growing mobile shopping trends.
Q4 Product Advertising Strategy for Retail Brand Manufacturers & SuppliersTinuiti
How retail brands and suppliers should approach the holiday shopping season on Amazon and with other big box retailers like Costco, Best Buy, and Walmart.
DMIEXPO - Dan Chen - 2020: The Year of eCommerce Media (Amazon, Alibaba, Goog...Morning Dough
As eCommerce is keeping growing faster than ever, a new opportunity arise: eCommerce
media. Join this session to learn how you can utilize it for your online activities.
FacebookTwitterLinkedInWhatsAppEmailShare
Business Strategies To Deliver Better Customer Value PowerPoint Presentation ...SlideTeam
Showcase your approach to optimizing customer satisfaction using Business Strategies To Deliver Better Customer Value PowerPoint Presentation Slides. This easily editable customer value and satisfaction PPT theme saves marketers the painstaking efforts that go into compiling a comprehensive presentation. Display the customer persona to represent the target market with the help of this value delivery process PowerPoint slideshow. Conveniently demonstrate the customer strategy options and other related concepts through the customer approach PPT template. Personalize or use the parameters given in the consumer experience strategy PowerPoint presentation to illustrate insights about B2B and B2C markets. Elucidate the steps to craft a sound customer strategy by utilizing easy-to-understand visual design elements of customer value proposition PPT slideshow. Present information like market size analysis, competitive landscape, customer preferences, and brand loyalty using optimizing customer satisfaction PowerPoint theme’s impactful graphical layouts. Download this customer experience PPT presentation to showcase customer success metrics like customer churn, and customer acquisition cost. https://bit.ly/3fzv44j
The document discusses 10 eCommerce trends to watch for in 2017. It notes that online sales are increasing significantly each year and retailers need to embrace digital commerce. Some of the key trends discussed include the end of focusing on just Black Friday and Cyber Monday and instead having promotions span all of November. Other trends include real-time customization of the shopping experience for each customer, using data services to provide more product information, increasing use of artificial intelligence such as chatbots, moving away from traditional wallets to mobile payments, hyper-local and real-time promotions, predictive analysis of customer purchases, and streamlining shipping/delivery.
6 Secrets to Omnichannel and Digital SuccessApplause
With a myriad of digital touchpoints in which customers and brands can interact – in-store, web, mobile and more – organizations must provide a cohesive and holistic experience at every turn of the customer journey. Omnichannel can be tricky to master, but once you do, you'll reap the rewards of customer loyalty, increased sales and an improved customer experience.
Uncover key findings from Applause's Retail Quality Report. We analyzed the digital and omnichannel experiences of over 50 top global retailers, where we discovered more than 3,000 bugs on production ecommerce sites and the cost severe bugs can have on your bottom line.
Amaze and Profit in a Billion-Dollar Market by Farfetch Sr PMProduct School
Main Takeaways:
-Fashion Digital Market:
-Digital fashion consumers
-What problems tech could solve?
-Product design for fashion
-Trends for fashion product development:
Form Analytics and Checkout Optimization - Formisimo's Sascon PresentationtheEword
Forms and checkouts impact on your conversion rates. Tom New, the co-founder of Formisimo, shares his slides presented at Sascon. There's tips on how to improve your checkout/form to improve conversion rates, as well as real world examples of how companies have got it wrong.
A look at where eCommerce was and where it's headed. We walk through how consumer behavior has changed over the past 5 years, trends from 2016, predictions from 2017, and 7 actionable steps to creating a proactive marketing strategy.
PSFK's Future of Retail 2020 Report - Summary PresentationPSFK
The document discusses emerging trends in retail that are shifting the industry towards a model of "personal utility", where retailers use advanced technology and data to provide highly personalized shopping experiences for customers by anticipating their needs, offering customized recommendations and product access, and building long-term loyalty through rewards programs. It outlines several strategies for delivering personal utility, including inspiring customers, meeting them wherever is convenient, providing optimal service, creating value through rewards, and gaining a deep understanding of customers through data. The future of retail is envisioned as focusing on fulfillment infrastructure and emotional fulfillment for customers through reimagined store formats like fulfillment campuses and connected grocery stores.
1) The rise of the conscious customer will continue in 2018 as consumers increasingly base purchasing decisions on factors beyond price such as ethical practices and sustainability.
2) Customers are demanding more transparency from brands and hold them to a higher standard of authenticity and integrity.
3) As a result, brands and retailers must focus on corporate social responsibility to appeal to conscious consumers and retain talent. Authenticity and good ethical practices are now essential to winning over customers.
Do you feel it coming? - 2019: The year of eCommerce mediaDan Chen
A quick overview of ecommerce media (2019)
It makes more sense and it is much more interesting when you hear what I am saying throughout the presentation...
Similar to RetailOasis Big Breakfast 2017: Mark Teperson Presentation (20)
Our 6th annual Big Breakfast, on the back of our time spent in NYC, Paris, + London talking to the best of the best retailers like Selfridges, Nordstrom, Neiman Marcus, Saks, Le Bon Marche as well as a summary of our time spent at the National Retail Federation Big Show.
RetailOasis Big Breakfast Presentation: Full RetailOasis
The full presentation from all our RetailOasis Big Breakfast presenters - Mark Teperson (Accent Group), Kelly Miller (Mirvac), James Johnson (SalesForce), Stephen Kulmar (RetailOasis) and Pippa Kulmar (RetailOasis.
RetailOasis Big Breakfast Presentation: PippaRetailOasis
This document discusses three key trends in retail: woke marketing strategies, the delivery economy, and retail-as-a-service. It finds that consumer progression on social issues correlates with higher incomes and business growth. Brands like Nike and Patagonia saw sales increases by taking political stances. It also discusses how the experience economy relies on efficient delivery and how retailers are monetizing their existing assets through platforms and partnerships. Growth comes from leveraging assets rather than just opening new stores.
RetailOasis Big Breakfast Presentation: SteveRetailOasis
This document discusses RetailOasis, a retail conference sponsored by BigBreakfast. It highlights key strategies for several large retailers to achieve growth such as omnichannel capabilities, focus on digital sales, and interconnected retail strategies. Large Chinese retailers such as Alibaba and JD.com that have adopted technologies like drones, AI, and mobile apps are also discussed. The document promotes joining RetailOasis in 2020 for their retail conference and study tour.
RetailOasis Big Breakfast Presentation: JamesRetailOasis
Mobile devices are increasingly how consumers research and make purchases. Over half of all orders now come from mobile devices, with traffic and buying signals also high from mobile. Younger shoppers especially use their phones in stores, with over 80% using them to look up product information. Brands need to ensure their experiences meet consumers where they are by optimizing for mobile and using new technologies like artificial intelligence to personalize experiences. To keep up with these trends, companies must accelerate innovation and adoption of emerging models like subscriptions, rentals, and augmented reality to stay ahead of the competition.
This document describes 12 archetypes or roles that people can take on: Caregiver, Ruler, Creator, Innocent, Sage, Explorer, Regular Guy/Girl, Jester, Lover, Hero, Outlaw, and Magician. For each archetype it provides their goal, gift, and potential shadow side. The archetypes represent different ways people can find purpose and meaning through creating order, change, belonging or independence.
RetailOasis Big Breakfast: Pippa Kulmar, Co-Director RetailOasisRetailOasis
A presentation by Pippa Kulmar from the RetailOasis Big Breakfast. Talking about the shrinking lifecycle of a business and how successful businesses are addressing change. A more to being more ethical in their operations, focusing on culture and cooperating with start-ups.
RetailOasis Big Breakfast: Garry Connell, CEO TrakRetailOasis
A presentation by Garry Connell from the RetailOasis Big Breakfast - talking about his time in New York City - his key observations from our Retail Tour and the National Retail Federation Big Breakfast.
RetailOasis Big Breakfast: Mark Teperson, CDO Accent GroupRetailOasis
A presentation by Mark Teperson from the RetailOasis Big Breakfast - here we discuss seamless retailing - the melding of physical and digital. Looking at the success of Amazon has a key benchmark for retail.
RetailOasis Big Breakfast: Steve Kulmar, Founder RetailOasisRetailOasis
This document discusses the key factors that make a great retail business: creativity, focus, and measurement. It provides examples of companies that exemplify each factor at their core. Restoration Hardware is used to illustrate creativity at the core, driven by the visionary leadership of Gary Friedman. REI demonstrates focus, with its roots firmly planted in the outdoors. Amazon is presented as having measurement at its core, constantly testing new initiatives like Amazon Go and Amazon Fresh to gain customer insights. The document argues these three factors: creativity, focus, and the ability to measure performance, are critical for any great retail business.
The way retailers look at their in-store design is changing, with many choosing experience and aesthetic above cramming more stock onto the shop floor. But the savviest brands are starting to look at consumer psychology for new ways to engage consumers and get them to spend more time in stores. In this presentation we take a look at the human operating system (aka evolutionary psychology) and best practice in this space from around the world.
This document provides a trend analysis and overview of key colors, trends, and products for Spring/Summer 2018 fashion season based on observations from Fashion Weeks in New York, London, Milan, and Paris. The analysis identifies six core color ways including Millennial Pink, Optimistic Yellow, Gen Z Purple, Primary Red, Monochromatic, and Analogous Blocking. Ten key trends are also outlined such as Athluxe, The 80s Called, Power Clashing, Wonder Women, Flora, Double Denim, Pretty Ugly, and All Plaid Everything. The document aims to help retailers stay abreast of larger industry trends and consumer culture.
The document discusses various technologies seen at a retail technology conference. It describes innovations from companies like Lowe's, Amazon, Sephora, and Target, such as in-store 3D printing at Lowe's, Amazon's grocery delivery expansion, experiential classes and tech at Sephora stores, and Target's connected home concept store. It also covers emerging technologies like virtual and augmented reality, smart mannequins, sensor-enabled touch screens, and AI-powered retail assistants.
5 key trends that are currently effecting retail: 1. the rise of the millennial, 2. Mobile #1 and AI #2, 3. Importance of Experience, 4. Tell don't Sell, 5. Building for change.
Secrets of a Successful Sale: Optimizing Your Checkout ProcessAggregage
https://www.onlineretailtoday.com/frs/26905197/secrets-of-a-successful-sale--optimizing-your-checkout-process
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡
Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue. But payments are just one part of a chain. What’s the next touch point? How do you use the data sitting behind a payment to find the next loyal customer?
In this session you’ll learn:
• The integral relationship between payment experience and customer satisfaction
• Proven methods for optimizing the checkout journey
• Leveraging payments data for personalized marketing and enhanced customer loyalty
• Gain invaluable insights into consumer behavior across online and offline channels through data
It’s no secret that the marketing landscape is growing increasingly complex, with numerous channels, privacy regulations, signal loss, and more. One of the biggest problems facing marketers today is that they’re experiencing data deluge and data drought simultaneously.
Bliss Point by Tinuti addresses these challenges by providing a single, user-friendly platform for measuring what marketers previously struggled to measure. With Bliss Point, you can move beyond simply validating past actions and instead use measurement to guide real-time decision-making on what should happen next.
Join our product experts for a live demonstration of Bliss Point. Discover how it can empower your brand with the tools and insights needed to optimize each channel, across your entire media mix, and your overall brand performance.
4. It took Uber
5 years to book
its billionth trip
then…
6 months to book its
2nd billionth journey
5. Standalone "big box" stores Traditional Malls Local independant stores not in malls
38%
50%
59%
42%
53%
63%
Source: Deloitte 2016 Holiday Survey (US)
At which of these types of stores do you plan to shop this holiday season?”
In the US, traffic to physical stores continues to decline…
but, purchase intent is up
6. 2016
US$0
US$100
US$200
US$300
US$400
Top 8 US Retail Amazon
US$355.9
US$298
Half of every additional dollar spent online in the US is with
Change in market value 2006 vs 2016 (US$B)
25%
1,934%