Presentation from NRF 2019 Retail's Big Show
Seth Webb, Managing Director, Tusk Ventures
Al Gerrie, Co-Founder and CEO, ZigZag Global
Mike Oitzman, VP or Marketing & Product , IceCream Labs
Sara Whiffen, Founder and CEO, rohvi
Mike Futch, President, Tompkins Robotics
Erhan Ark, Founder and CEO, Pick 'n' Watch
A look ahead to 2023: Impasse or opportunity for a new path
Enhancing Customer Convenience: Rapid Fire Pitches
1. Enhancing customer convenience: Rapid-fire pitches
Monday, January 14 12:15 pm – 12:45
pm
Seth Webb
Managing
Director
Tusk Ventures
Al Gerrie
Co-Founder
and CEO
ZigZag Global
Mike Oitzman
VP of Marketing
& Product
IceCream Labs
Sara Whiffen
Founder and
CEO
rohvi
Mike Futch
President
Tompkins
Robotics
Erhan Ark
Founder and
CEO
Pick ’n’ Watch
3. 76% of buyers check the returns policy before making a purchase
30% of shoppers deliberately over-purchase & 20% order multiple versions
50% of US retailers now offer free returns
Over 50% of fashion orders are returned in Germany
Barclaycard & Metapack research
4. Mission
ZigZag’s mission is to improve the customer service and returns
proposition of retailers. ZigZag reduces costs, boosts customer
retention and increases sales. We strive to improve the overall
image of the retailer and stimulate the growth of online
shopping, whilst making retailers more profitable and
sustainable.
5. Fast integration is available into leading shopping carts
ZigZag can map retailer order feeds in under an hour
6. Leading global carriers can be integrated enabled or disabled according to client requirements.
+ many more… Over 320,000 drop off points in Europe alone. Home collection in many markets.
12. Reporting ZigZag has an advanced dashboard
and reporting suite which is
granular and can provide real time
statistics on courier performance,
customer refund time, reason for
return, goods in transit, impact on
P&L, velocity of sales and many
more.
18. Consumer benefits
• Faster refunds – even same day
• Local returns reduce time and cost
• Returns take less than 60 seconds
• ZigZag can cut airmiles by up to 65%
• Returns can be collected from home
• Convenient options and more choice
• Paperless options available
• No paperwork to fill in – just 3 clicks
• Return times can be 24–48 hours
• Consumers can be refunded on first scan
• Business rules allow for intelligent routing
• Free returns now achieveable
19. Retailer benefits
• Cost controlled returns
• Tracked returns
• Free or paid returns
• Warehouse-only options
• Faster or even instant refunds
• Grading
• Consolidation
• Fulfilment
• Carrier agnostic
• Charity donation eg Oxfam or Goodwill
• Destroy locally to save costs
• Images and notes for audits
• Wholesale model
• Resale via marketplace
• Local stock holding globally
• Reduce airmiles and landfill
• Carbon accounting reporting
• Lower costs make free returns easier
20. Customers
are refunded
within 24 hours
Grade & refurbish goods locally
Goods back in supply chain faster
Reduce parcel journeys by up to 65%
Retailers can save over 50% on carriage
Resell via over 30 online marketplacesWholesale, donate or recycle locally
Marketplace Partners via Pentagon – (Merchant of record store)
21. Return costs cut by 57%
Return in under 60 seconds
Goods back in supply chain in 2-3 days
Faster refund times
Customer contact reduced by 40% 1 hour integration
Clients:
22. Colours & product descriptions issues Monitor delivery issues
Spot Manufacturing errorsSizing in local markets
Tax and Duty reclaim data Identify serial returners
Big Data Insights
Retailers gain extensive
insights into customer
behaviour & supply chain
performance via returns data:
42. 6870 Perry Creek Road │ Raleigh, NC │ 27616
+1 800 789 1257
info@tompkinsrobotics.com
www.tompkinsrobotics.comMike Futch
President
Visit us in the Innovation Lab, Booth #7142
47. 2 Main PROBLEMS
Unsatisfied in-store customers
● Not able to show right product video at
the right time / lose engagement
We Solved That !
48. 2 Main PROBLEMS
Managers are blind!
● Could not get instore data about customer-product interactions
to measure marketing success and conversion
Unsatisfied in-store customers
Not able to show right product video
at the right time / lose engagement
We Solved That !
49. What is Pick ’n’ Watch™
Pick ’n’ Watch™ shows right informative video at the
exact moment you touch to products
✓ Customer Convenience
✓ Customer
Engagement
Pick ’n’ Watch Increases
✓ Sales
50. IoT System Collects Touch Interaction Data
& Provides Online Insights
✓ Measure Marketing Success ✓ Measure Conversion
56. ● Enhance customer convenience
● Boost engagement time 10x
pickNwatch.com
WHY HOW WHAT
57. ● Enhance customer convenience
● Boost engagement time 10x
● Increase Sales up to 30%
pickNwatch.com
WHY HOW WHAT
58. ● Enhance customer convenience
● Boost engagement time 10x
● Increase Sales 30%
● Make your associates job easier
pickNwatch.com
WHY HOW WHAT
59. ● Enhance customer convenience
● Boost engagement time 10x
● Increase Sales 30%
● Make your associates job easier
● Reduce Labor Costs
pickNwatch.com
WHY HOW WHAT
60. ● Enhance customer convenience
● Boost engagement time 10x
● Increase Sales 30%
● Make your associates job easier
● Reduce Labor Costs
● Analyze Conversion Rates
pickNwatch.com
WHY HOW WHAT
61. SUBSCRIPTION BASED MODEL
1 Unit Includes
Pick ’N’ Watch App
10 Smart Tags+SmartBox
Analytic Reports & Online
Content Management
+
Price
$249/month
62. Easy Setup in 3 steps!
3 Steps :
1. Smart Box
2. 10 Smart Tags
3. Online Management
& Analytic Reports
Smart Sensors
Attached to Products
No need specific shelf
1
2
HDMI
~10 min
Plug-in
Hardware
~20 min
Attach
Sensors &
Videos
3
Compatible with all
type of products
63. Come and Test The Magic!
Innovation Lab
Booth #7137
erhan.ark@federalsmart.us