Zigzag aims to enhance customer convenience and retailer profitability by improving the returns process, with features like faster refunds, home collection, and reduced costs. The platform supports rapid integration, allowing retailers to track returns, customer behavior, and provides insights into supply chain performance. Pick 'n' Watch leverages IoT to enhance customer engagement and increase sales through targeted video demonstrations in stores.

1. Enhancing customer convenience: Rapid-fire pitches
Monday, January 14 12:15 pm – 12:45
pm
Seth Webb
Managing
Director
Tusk Ventures
Al Gerrie
Co-Founder
and CEO
ZigZag Global
Mike Oitzman
VP of Marketing
& Product
IceCream Labs
Sara Whiffen
Founder and
CEO
rohvi
Mike Futch
President
Tompkins
Robotics
Erhan Ark
Founder and
CEO
Pick ’n’ Watch

2. www.zigzag.globa
l

3. 76% of buyers check the returns policy before making a purchase
30% of shoppers deliberately over-purchase & 20% order multiple versions
50% of US retailers now offer free returns
Over 50% of fashion orders are returned in Germany
Barclaycard & Metapack research

4. Mission
ZigZag’s mission is to improve the customer service and returns
proposition of retailers. ZigZag reduces costs, boosts customer
retention and increases sales. We strive to improve the overall
image of the retailer and stimulate the growth of online
shopping, whilst making retailers more profitable and
sustainable.

5. Fast integration is available into leading shopping carts
ZigZag can map retailer order feeds in under an hour

6. Leading global carriers can be integrated enabled or disabled according to client requirements.
+ many more… Over 320,000 drop off points in Europe alone. Home collection in many markets.

7. ZigZag processed returns from over 120 countries in 2018

9. Consumer view

10. Retailer view (Consolidation frequency and speed of refund determined by retailer)

11. Consumer and Retailer tracking statuses available
Requested
In Transit
Delivered to Retailer
Refunded
Requested
In Transit
Delivered
Refunded
Destroyed
Dispatched
Fulfilled
In Consolidation
Available
Cancelled
Consolidated
To Destroy
To Wholesale
Unprocessed
Wholesaled
In Processing
New
Received
Resold

12. Reporting ZigZag has an advanced dashboard
and reporting suite which is
granular and can provide real time
statistics on courier performance,
customer refund time, reason for
return, goods in transit, impact on
P&L, velocity of sales and many
more.

13. Order level information and cost details to understand the impact to your P&L

14. Outbound orders are measured against returns to get a clearer view

15. ZigZag is monitoring return reasons and trends at product level

16. ZigZag measures and helps reduce the time goods spend off sale

18. Consumer benefits
• Faster refunds – even same day
• Local returns reduce time and cost
• Returns take less than 60 seconds
• ZigZag can cut airmiles by up to 65%
• Returns can be collected from home
• Convenient options and more choice
• Paperless options available
• No paperwork to fill in – just 3 clicks
• Return times can be 24–48 hours
• Consumers can be refunded on first scan
• Business rules allow for intelligent routing
• Free returns now achieveable

19. Retailer benefits
• Cost controlled returns
• Tracked returns
• Free or paid returns
• Warehouse-only options
• Faster or even instant refunds
• Grading
• Consolidation
• Fulfilment
• Carrier agnostic
• Charity donation eg Oxfam or Goodwill
• Destroy locally to save costs
• Images and notes for audits
• Wholesale model
• Resale via marketplace
• Local stock holding globally
• Reduce airmiles and landfill
• Carbon accounting reporting
• Lower costs make free returns easier

20. Customers
are refunded
within 24 hours
Grade & refurbish goods locally
Goods back in supply chain faster
Reduce parcel journeys by up to 65%
Retailers can save over 50% on carriage
Resell via over 30 online marketplacesWholesale, donate or recycle locally
Marketplace Partners via Pentagon – (Merchant of record store)

21. Return costs cut by 57%
Return in under 60 seconds
Goods back in supply chain in 2-3 days
Faster refund times
Customer contact reduced by 40% 1 hour integration
Clients:

22. Colours & product descriptions issues Monitor delivery issues
Spot Manufacturing errorsSizing in local markets
Tax and Duty reclaim data Identify serial returners
Big Data Insights
Retailers gain extensive
insights into customer
behaviour & supply chain
performance via returns data:

24. www.zigzag.globa
l
Please visit booth 7115 (Innovation Lab) to book a
demo
www.zigzag.global LinkedIn – Al Gerrie

25. IceCream Labs
Mike Oitzman
VP Marketing and Products
#NRF2019

27. Plan. Shop. Cook.

28. Are you a meal
planner?

29. Or do you cook with what’s on hand?
slurp.ai

30. Connecting consumers to the right product
powered by
Recipe
Partners
Grocery
Partners
slurp.ai
Recipe
Data
Product
Data
INTELLIGENT DATA MESH

31. Switch stores
Brand Variant
Different Brand
Different Channel
Switch Intention
*2018 Food, beverage and consumer products association report.

33. HOME
FOOD
FASHION StyleIQ

34. Merchandising
Catalog
Management
Brand
Management
StyleIQ
CatalogIQ

35. slurp.ai powered by
Come by our booth
Booth: 7108
#NRF2019

36. Revolutionizing
Unit and Parcel Sortation
Mike Futch
President

37. 37
Sort Overview
 Flexible
 Modular &
Portable
 Fast Deployment

38. Sort Capabilities
Innovative Automation
Wide Range of Products
All Fulfillment Channels

39. 39
Sort Applications
Large DC / FC Small DC / FC Store
eCommerce Fulfillment
Store Replenishment

40. 40
Sort Backroom Design
Returns
Source
DC/FC
Store
Home
Outbound Sort
• BOPIS
• eCom
• Ship
Inbound Sort
• Aisle
• Customer
Post Office

41. 41
Sort Benefits
Returns
Source
DC/FC
Store
Home
Omni Channel
Delighted
Customers
Service Excellence

42. 6870 Perry Creek Road │ Raleigh, NC │ 27616
+1 800 789 1257
info@tompkinsrobotics.com
www.tompkinsrobotics.comMike Futch
President
Visit us in the Innovation Lab, Booth #7142

43. Converts physical interactions to sales by 30% in your stores
Erhan Ark - CEO
San Francisco, CA

44. SURVEYS
Millennials most likely to
buy products after they
watch demo video
82%
pickNwatch.com

45. SURVEYS
Millennials most likely to
buy products after they
watch demo video
82% Shoppers want to do first
preview by themselves
84%
pickNwatch.com

46. 2 Main PROBLEMS

47. 2 Main PROBLEMS
Unsatisfied in-store customers
● Not able to show right product video at
the right time / lose engagement
We Solved That !

48. 2 Main PROBLEMS
Managers are blind!
● Could not get instore data about customer-product interactions
to measure marketing success and conversion
Unsatisfied in-store customers
Not able to show right product video
at the right time / lose engagement
We Solved That !

49. What is Pick ’n’ Watch™
Pick ’n’ Watch™ shows right informative video at the
exact moment you touch to products
✓ Customer Convenience
✓ Customer
Engagement
Pick ’n’ Watch Increases
✓ Sales

50. IoT System Collects Touch Interaction Data
& Provides Online Insights
✓ Measure Marketing Success ✓ Measure Conversion

52. Interactions Heat Map

53. Palo Alto & Redwood - Bay Area
Would you like to buy one?
WHY HOW WHAT

54. We just use natural human behaviour "touch sense" and
convert it to sales in your stores
pickNwatch.com
WHY HOW WHAT

55. ● Enhance customer convenience
pickNwatch.com
WHY HOW WHAT

56. ● Enhance customer convenience
● Boost engagement time 10x
pickNwatch.com
WHY HOW WHAT

57. ● Enhance customer convenience
● Boost engagement time 10x
● Increase Sales up to 30%
pickNwatch.com
WHY HOW WHAT

58. ● Enhance customer convenience
● Boost engagement time 10x
● Increase Sales 30%
● Make your associates job easier
pickNwatch.com
WHY HOW WHAT

59. ● Enhance customer convenience
● Boost engagement time 10x
● Increase Sales 30%
● Make your associates job easier
● Reduce Labor Costs
pickNwatch.com
WHY HOW WHAT

60. ● Enhance customer convenience
● Boost engagement time 10x
● Increase Sales 30%
● Make your associates job easier
● Reduce Labor Costs
● Analyze Conversion Rates
pickNwatch.com
WHY HOW WHAT

61. SUBSCRIPTION BASED MODEL
1 Unit Includes
Pick ’N’ Watch App
10 Smart Tags+SmartBox
Analytic Reports & Online
Content Management
+
Price
$249/month

62. Easy Setup in 3 steps!
3 Steps :
1. Smart Box
2. 10 Smart Tags
3. Online Management
& Analytic Reports
Smart Sensors
Attached to Products
No need specific shelf
1
2
HDMI
~10 min
Plug-in
Hardware
~20 min
Attach
Sensors &
Videos
3
Compatible with all
type of products

63. Come and Test The Magic!
Innovation Lab
Booth #7137
erhan.ark@federalsmart.us