The full presentation from all our RetailOasis Big Breakfast presenters - Mark Teperson (Accent Group), Kelly Miller (Mirvac), James Johnson (SalesForce), Stephen Kulmar (RetailOasis) and Pippa Kulmar (RetailOasis.
RetailOasis Big Breakfast Presentation: PippaRetailOasis
Pippa Kulmar is a Co-Director at the retail consulting firm, RetailOasis. Here are her top 3 trends from her observations of retail generally as well as recent trip to NYC.
RetailOasis Big Breakfast Presentation: SteveRetailOasis
Steve Kulmar is the founder of retail consulting business RetailOasis. Here are his 4 key take aways from his time in NYC at the NRF Big Show, and general observations on the changes in retail.
RetailOasis Big Breakfast Presentation: JamesRetailOasis
James Johnson, Director of Industry Strategy for Retail + consumer goods at Sales Force, talking about the importance of mobile and the store as a customer acquisition vehicle
RetailOasis 6th Annual Big Breakfast PresentationsMadeline Kulmar
Presentations from:
- Richard Facioni, Alceon
- Anna Samkova, The Pas Group
- Mark Teperson, Accent Group
- Rachel Kelly, AfterPay
- John Mullins / James Johnson, Salesforce
- Pippa Kulmar, RetailOasis
- Steve Kulmar, RetailOasis
- Madeline Kulmar, RetailOasis
Retail's BIG Show
January 15-17, 2017
GREG BUZEK, President, IHL Group
JEFF ROSTER, VP, Strategy, IHL Group
DAVID STROBELT, SVP/CIO, Modell’s Sporting Goods
SCOTT EMMONS, Director and Founder, Innovation Lab, The Neiman Marcus Group
RetailOasis Big Breakfast Presentation: PippaRetailOasis
Pippa Kulmar is a Co-Director at the retail consulting firm, RetailOasis. Here are her top 3 trends from her observations of retail generally as well as recent trip to NYC.
RetailOasis Big Breakfast Presentation: SteveRetailOasis
Steve Kulmar is the founder of retail consulting business RetailOasis. Here are his 4 key take aways from his time in NYC at the NRF Big Show, and general observations on the changes in retail.
RetailOasis Big Breakfast Presentation: JamesRetailOasis
James Johnson, Director of Industry Strategy for Retail + consumer goods at Sales Force, talking about the importance of mobile and the store as a customer acquisition vehicle
RetailOasis 6th Annual Big Breakfast PresentationsMadeline Kulmar
Presentations from:
- Richard Facioni, Alceon
- Anna Samkova, The Pas Group
- Mark Teperson, Accent Group
- Rachel Kelly, AfterPay
- John Mullins / James Johnson, Salesforce
- Pippa Kulmar, RetailOasis
- Steve Kulmar, RetailOasis
- Madeline Kulmar, RetailOasis
Retail's BIG Show
January 15-17, 2017
GREG BUZEK, President, IHL Group
JEFF ROSTER, VP, Strategy, IHL Group
DAVID STROBELT, SVP/CIO, Modell’s Sporting Goods
SCOTT EMMONS, Director and Founder, Innovation Lab, The Neiman Marcus Group
For retailers embracing the online revolution, often the biggest challenge in becoming digital-first is transforming processes and employee attitudes to embrace the demands of connected commerce. Shop Direct, one of Europe’s most successful e-commerce businesses and electronics retailer Enjoy, a new company changing the way people buy and experience technology products by bringing a human touch to digital retail, share insights and provide practical guidance on creating the change from within that retailers need to meet omnichannel shopper expectations. Presentation from Retail's Digital Summit 2016.
Exhibitor Insights Presentation from Retail’s BIG Show, January 15-17, 2017.
The right technology can help rapidly unify commerce. Learn how cloud-based solutions on a single platform quickly integrate & improve customer engagement and sales.
JIM BARNES, CEO, Enspire Commerce
Exhibitor Insights Presentation from Retail’s BIG Show, January 15-17, 2017.
PHIL GEARY, Dir., Marketing and ECommerce, The Entertainer
SARAH TAYLOR, CMO, SmartFocus
ROB WOOD, Head of Online, The Entertainer
DRIIM, il programma di ricerca nato dalla collaborazione tra #ACINMilan e SDA Bocconi, ogni bimestre raccoglie gli aggiornamenti più rilevanti del mondo del retail e CPG, con l’obiettivo di identificare i trend più rilevanti del momento, tecnologie più innovative e delineare possibili traiettorie di sviluppo. Scopri le novità dei mesi di marzo e aprile 2019.
With examples of how Calvin Klein set up their online presence in China, highlights from this session provide proven strategies to take your business to emerging markets in the fast-growing regions of India and Southeast Asia. Presentation from Retail's Digital Summit 2016.
Omni-channel in Retail. Lessons for the automotive industryIgnitionOne
Gino Van Ossel, Professor Retail & Consumer Goods Center Vlerick Business School, presentation in omni-channel retail from the IgnitionOne European Automotive Summit, June 2014
Ulta Beauty’s Unconventional Growth Story: Omnichannel Expansion is a Beautif...National Retail Federation
In a beauty market that is big and booming, America's largest specialty beauty retailer is breaking barriers and experiencing strong growth by keeping its guests at the center of all it does. While traditionally businesses have been pegging their growth strategy either on the physical or the digital, Ulta Beauty has used its own blended approach to enhance the guest experience and make it more convenient, rewarding and fun. Learn from Deloitte and Ulta Beauty Senior Director of E-Commerce Jeff Hamm about how the company's robust expansion, rooted in a purposeful and disciplined omnichannel growth strategy and execution plan. Discover the challenges that Ulta Beauty has experienced along the way -- and learn about the approaches, including digital, that Ulta Beauty is implementing to continue along its powerful trajectory. Presentation from Retail's Digital Summit 2016.
Big news for retailers! Shoppers are now...Commify
We have some big news for retailers... shoppers are now mobile! Checkout some of these amazing stats showing the power of the mighty mobile in the business marketing world
Who wins in an environment where stores are not only physical, but, both physical and digital, and anybody can set up a store front very easily.
Where the role of the retailer of the future is not merely delivering product to the shelf, but will include pricing, picking, and delivering product right to the household.
For retailers embracing the online revolution, often the biggest challenge in becoming digital-first is transforming processes and employee attitudes to embrace the demands of connected commerce. Shop Direct, one of Europe’s most successful e-commerce businesses and electronics retailer Enjoy, a new company changing the way people buy and experience technology products by bringing a human touch to digital retail, share insights and provide practical guidance on creating the change from within that retailers need to meet omnichannel shopper expectations. Presentation from Retail's Digital Summit 2016.
Exhibitor Insights Presentation from Retail’s BIG Show, January 15-17, 2017.
The right technology can help rapidly unify commerce. Learn how cloud-based solutions on a single platform quickly integrate & improve customer engagement and sales.
JIM BARNES, CEO, Enspire Commerce
Exhibitor Insights Presentation from Retail’s BIG Show, January 15-17, 2017.
PHIL GEARY, Dir., Marketing and ECommerce, The Entertainer
SARAH TAYLOR, CMO, SmartFocus
ROB WOOD, Head of Online, The Entertainer
DRIIM, il programma di ricerca nato dalla collaborazione tra #ACINMilan e SDA Bocconi, ogni bimestre raccoglie gli aggiornamenti più rilevanti del mondo del retail e CPG, con l’obiettivo di identificare i trend più rilevanti del momento, tecnologie più innovative e delineare possibili traiettorie di sviluppo. Scopri le novità dei mesi di marzo e aprile 2019.
With examples of how Calvin Klein set up their online presence in China, highlights from this session provide proven strategies to take your business to emerging markets in the fast-growing regions of India and Southeast Asia. Presentation from Retail's Digital Summit 2016.
Omni-channel in Retail. Lessons for the automotive industryIgnitionOne
Gino Van Ossel, Professor Retail & Consumer Goods Center Vlerick Business School, presentation in omni-channel retail from the IgnitionOne European Automotive Summit, June 2014
Ulta Beauty’s Unconventional Growth Story: Omnichannel Expansion is a Beautif...National Retail Federation
In a beauty market that is big and booming, America's largest specialty beauty retailer is breaking barriers and experiencing strong growth by keeping its guests at the center of all it does. While traditionally businesses have been pegging their growth strategy either on the physical or the digital, Ulta Beauty has used its own blended approach to enhance the guest experience and make it more convenient, rewarding and fun. Learn from Deloitte and Ulta Beauty Senior Director of E-Commerce Jeff Hamm about how the company's robust expansion, rooted in a purposeful and disciplined omnichannel growth strategy and execution plan. Discover the challenges that Ulta Beauty has experienced along the way -- and learn about the approaches, including digital, that Ulta Beauty is implementing to continue along its powerful trajectory. Presentation from Retail's Digital Summit 2016.
Big news for retailers! Shoppers are now...Commify
We have some big news for retailers... shoppers are now mobile! Checkout some of these amazing stats showing the power of the mighty mobile in the business marketing world
Who wins in an environment where stores are not only physical, but, both physical and digital, and anybody can set up a store front very easily.
Where the role of the retailer of the future is not merely delivering product to the shelf, but will include pricing, picking, and delivering product right to the household.
On October 11th 2022 various speakers shared their expertise and vision on the future of commerce media and how to unlock these opportunities for your business. This included the rise of retail media, how to increase your visibility on the digital shelf and the future of social shopping.
The Top 10 Disruptive Companies at the Forefront of Innovation July2020 - Ins...InsightsSuccess1
‘The Top 10 Disruptive Companies at the Forefront of Innovation solely focusses on some top notch disruptive companies who are significantly contributing in the growth of industry
PSFK's Future of Retail 2020 Report - Summary PresentationPSFK
Researchers PSFK provides the most pioneering thought leadership when it comes to innovation in retail and along the customer experience journey. PSFK's Future of Retail 2020 report provides a strategic roadmap for brands and retailers to deliver hyper-personalized service that meets the unique needs of every shopper in a post-experiential era.
This deck provides an introduction to the themes in the report plus concepts for the future of customer experience.
Full report: http://www.psfk.com/reports
About PSFK: http://www.psfk.com/membership
Concepts: http://www.weareyourstudio.com
Retail Environment: US Retail Revolution
1. Retail Revolution Is Happening: Store Openings and Closures
2. All-Channel Universe Will Require Adaptation
Top 8 Global Retail Trends
1. Corporate Innovation Is the New R&D
2. Store as a Platform
3. Wellness as the New Luxury
4. Consumers Want to Be Part of a Community
5. Personalization and Customization
6. Resale Is Thriving While Retail Is Struggling
7. Demographics Suggest Opportunity in Plus-Size Apparel
8. Silver Economy: Aging Population Will Impact Retail
Reignite Your Business with Performance Marketing: 4 Ways to Dial-Up Brand In...Catalyst
View the webinar recording here: https://register.gotowebinar.com/register/3145175408392840464
COVID-19 has shuttered stores and changed the physical shopping experience as we know it. As we cautiously approach a new normal, how can brands remain relevant and create meaningful consumer connections that fuel business growth and in-store sales in the future? Join our webinar to learn how. We’re uniting experts from across Catalyst and Xaxis to discuss innovative ways to use performance marketing to reignite interest in your brand and prime consumers for your reopening.
You’ll uncover how to:
- Uncover insights that drive authentic and helpful messaging. Through our approach to advanced analytics and FUSION tool, we’ll share strategies for unearthing data points that bring you closer to your consumers and their challenges, inspiring communication that is pragmatic, relevant , and helpful.
- Improve organic visibility through SEO. With some advertisers pausing or reducing paid media initiatives, earned media channels have become more important than ever. Discover how to maximize your organic visibility in traditional search engines and why it will pay dividends post COVID-19.
- Strategically leverage influencer marketing. You’ll learn how to interact with consumers through trusted creators and create a platform for authentic engagement that is sensitive to the times. We’ll share a simplified approach to discovering the best influencer match for your brand.
- Reach audiences at home with CTV. We’ll share some of the biggest opportunities for marketers (especially as it compares to traditional TV buying) to message their audiences and drive business outcomes as consumers continue to make the jump to CTV at home. You’ll learn how to eliminate wasted impressions, employ more granular audience targeting, and take an enhanced approach to measurement.
The Store is Media: Reengineering Frontline Teams for the New Age of RetailG3 Communications
Access the full event here: https://event.on24.com/wcc/r/1963727/632C5E2064B82920B10916ACEA80499E
"The physical store is by far the most powerful media channel your brand has - a living, breathing, experiential story about your brand, your values and the things you sell. The new role of stores is not simply to distribute products, but to distribute remarkable and memorable experiences. The question is, who are the people entrusted with bringing your brand story to life? What cultural onboarding, training, skills and tools do your frontline staff need in order to be your stand-out storytellers - the trusted voice and face of your brand.
Join us on April 2 to learn how pioneering brands are reengineering their frontline teams for the new age of retail where the customer is king and experience is everything."
Marketplaces are one of the main online shopping destinations for consumers. Now present in all regions of the world, marketplaces have fundamentally changed the commerce landscape, the way we shop, and how businesses go to market with their products and services. And although marketplaces are based on the same concept of first- and third-party selling, they are vastly different from each other. But how do brands accelerate growth? And what are the requirements for success
The annual report is the definitive ranking for creative excellence in branded communications and provides insights, analysis and interviews with Lion-winning creators.
Leveraging Omnichannel Trends for E-Commerce Marketplace SuccessG3 Communications
Access the full event here: https://event.on24.com/wcc/r/1963090/8D083B7B55462D75E842E96A689457C3
"From Amazon opening physical stores to Facebook opening a marketplace, the retail world is changing. Fast. And consumer behavior is the driving force behind much of that change. Brands and retailers have shifted toward “omnichannel” strategies across the retail landscape to target the increasing number of consumer touchpoints as well as the convergence of channels, business models and customer experiences. But e-commerce marketplaces are still a vital part of this changing landscape.
In this webinar, we’ll talk about recent consumer trends and specifically how brands and retailers can leverage e-commerce marketplaces to capitalize on them.
You’ll learn:
• An overview of omnichannel 2.0: Stores, delivery, mobile and voice
• Why marketplaces fit in well with current omnichannel trends
• Which domestic and international marketplaces you should consider
• How to win on marketplaces through more visibility
• And more"
Retail's 9th Annual BIG Breakfast PresentationsMadeline Kulmar
Welcome to the presentations from Retail's 9th Annual BIG Breakfast presentation - the #1 retail event to kick off another successful year of retailing!
The presentations are from:
- Erica Berchtold, the CEO of THE ICONIC
- Trent Rigby, Director & Head of Strategy at RetailOasis
- Hannon Comazzetto, the CEO & Founder of AirRobe
- Claudia Rossi, Insights Director at Afterpay
- Paul Greenberg, the Chair of NORA
- Steve Kulmar, the CEO & Founder of RetailOasis
Remember to subscribe to our newsletter to claim your spot to our 10th Annual BIG Breakfast for 2024!
https://www.retailoasis.com/newsletter-sign-up
Or to join our BIG Retail Tour to NYC in 2024, email us at enquire@retailoasis.com
On Tuesday 20th March, 2018, TradeGecko, Shopify and Wave Commerce co-hosted the Shopify Meetup in Hong Kong. Industry experts and Shopify merchants discussed how to optimise your online store and grow the business in 2018.
Similar to RetailOasis Big Breakfast Presentation: Full (20)
Our 6th annual Big Breakfast, on the back of our time spent in NYC, Paris, + London talking to the best of the best retailers like Selfridges, Nordstrom, Neiman Marcus, Saks, Le Bon Marche as well as a summary of our time spent at the National Retail Federation Big Show.
RetailOasis Big Breakfast: Pippa Kulmar, Co-Director RetailOasisRetailOasis
A presentation by Pippa Kulmar from the RetailOasis Big Breakfast. Talking about the shrinking lifecycle of a business and how successful businesses are addressing change. A more to being more ethical in their operations, focusing on culture and cooperating with start-ups.
RetailOasis Big Breakfast: Garry Connell, CEO TrakRetailOasis
A presentation by Garry Connell from the RetailOasis Big Breakfast - talking about his time in New York City - his key observations from our Retail Tour and the National Retail Federation Big Breakfast.
RetailOasis Big Breakfast: Mark Teperson, CDO Accent GroupRetailOasis
A presentation by Mark Teperson from the RetailOasis Big Breakfast - here we discuss seamless retailing - the melding of physical and digital. Looking at the success of Amazon has a key benchmark for retail.
RetailOasis Big Breakfast: Steve Kulmar, Founder RetailOasisRetailOasis
A presentation by Steve Kulmar from the RetailOasis Big Breakfast - here we discuss two key questions in retail.
1. What is the one thing that will kills us in the future?
2. What really makes a great retail business?
The way retailers look at their in-store design is changing, with many choosing experience and aesthetic above cramming more stock onto the shop floor. But the savviest brands are starting to look at consumer psychology for new ways to engage consumers and get them to spend more time in stores. In this presentation we take a look at the human operating system (aka evolutionary psychology) and best practice in this space from around the world.
RetailOasis Big Breakfast 2017: PresentationRetailOasis
All the presentations, in one place from RetailOasis 3rd Annual Big Breakfast - including:
- Steve Kulmar ( Founder, RetailOasis)
- Mark Teperson ( Digital Director, RCG)
- Rory Scott (GM - Strategy, Super Retail Group)
- Pippa Kulmar (Co-Director, RetailOasis)
- Darren Aquilina (GM - Marketing & Procurement, Thorn)
RetailOasis Big Breakfast 2017: Darren Aquilina PresentationRetailOasis
Our 3rd annual Retail Big Breakfast, DJ ( Group General Manager Marketing & Procurement, at Thorn Group Australia ) discusses they key trends in consumer electronics and their impact on retail.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
Skye Residences | Extended Stay Residences Near Toronto Airportmarketingjdass
Experience unparalleled EXTENDED STAY and comfort at Skye Residences located just minutes from Toronto Airport. Discover sophisticated accommodations tailored for discerning travelers.
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3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
5. WE ARE ONLY BECOMING MORE PROGRESSIVE
If we don't act now we'll never
control our environmental
problems
same sex couples
should be allowed to
adopt
Have a university
degree or diploma
Aboriginal culture is an
important part of our
culture
77%
82%
61%
67%
41%
45%
43%
46%
2014
2017
Source: Roy Morgan, 2019
6. AKA GETTING ‘WOKE’
Aware, knowledgeable with a willingness to critique any systems of oppression - Jaded by marketing’s self-
interest - they are often better marketers than the brands that try to advertise to them.
7. PROGRESSION IS INDICATIVE OF INCOME
If we don't act now we'll never
control our environmental
problems
same sex couples
should be allowed to
adopt
Have a university
degree or diploma
Aboriginal culture is an
important part of our
culture
$114K
(+8K)
$107K
(+1K)
$127K
(+21K) (+1K)
HH
income $107K
Diff to
average
Source: Roy Morgan, 2019
8. 8
“the chance that you’re urban and have a high income
will correlate to the fact you hold a liberal preference (and
progressive attitudes that go with that)”.
ScottGalloway
9. Nike + Kaepernick
• adding $6B to their
market value
• $163M in media value
• 31% increase in sales
14. !14
theexperienceeconomy thedeliveryeconomy
replacement purchases + commodity items
delivery + logistics
how do I get it to you faster?
new products and exclusive services
marketing + stores
how do I get you to spend time with me?
metric: volume
metric: acquisition
EXPERIENCE ONLY WORKS BECAUSE OF DELIVERY
24. WAS IS
GLOBALISATION (COPY) INNOVATION (CREATING)
LOW GROWTH
SHAREHOLDER RETURN
HIGH GROWTH
‘FUTURE EARNINGS’
RETAILER INCUMBANT PLATFORMS
SILO’ED DEPARTMENTS ANTI-FRAGILE
THE FUTURE OF RETAIL IS B2B PLATFORMS
25. A SHIFT IN WHERE TO FIND GROWTH
WherecanIopenmorestoresor
expandintomorecategories?
WhatassetsdoIhavethatI
cansweat?
FROM TO
ie. adjacent categories ie. host others websites (AWS)
26. Walgreens stock a limited amount of Kroger Product
+ have Click and Collect at their Pharmacies
Walgreens - monetising their store network
27. Ocado helping Kroger with their
logistics, warehouse and online
disruption across the US
Ocado - monetising supply chain expertise
28. Kroger are selling their private label to China
through Alibaba; rumours are Alibaba will help
embed their Hema technology into Kroger Stores
Kroger - growing Private Label; Alibaba - Sweating
their Tech investment
31. “Innovation when done properly is a heroic act,
it requires deep consumer insight, imagination & courage”
32. Population
0
1,000,000
2,000,000
3,000,000
4,000,000
5,000,000
6,000,000
7,000,000
Year
FY12 FY14 FY16 FY18 FY20 FY22 FY24 FY26 FY28 FY30 FY32
Next 5 Years
Gen Y leading
10 - 15 Years
Gen Z overtake
Gen Y
5 - 10 Years
Gen Y leading
Last 5 Years
Gen Y overtake
Boomers
Generational change is driving a structural shift in the market
GenZ (’96-10)
GenY (’77-’95)
GenX (’55-’76)
Baby Boomer (’46-’54)
GenAlpha (post 2010)
Builders (pre 1945)
33. 0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
Builders Boomers GenX GenY GenZ
47%
36%
32%
27%
17%
Purchased online in the last 4 weeks
GenZ is 1.7x more
likely to purchase
online than Baby
Boomers
GenZ will grow from 13% of
population in 2017 to 20%
of population by 2022.
Source: Roy Morgan
Total Population: +14
55 - 73
years old
74+
years old
43 - 54
years old
24 - 42
years old
10 - 23
years old
34. “The next decade will be won dominated by companies that master
data-driven customer experiences.”
35. Digitise the
Value Chain
Measure
Impact & Influence
Loyalty grants
access to major
experience
moments
Forces shaping [NEW] retail
[Leverage][Codify] [Exchange]
44. 400,000 members
$100 annual subscription
95% of revenue
generated from
members
Restoration Hardware
Complimentary interior design
Concierge to manage orders
Pre access to events
25% off full price & 20% off sale
merchandise
45. “Innovation when done properly is a heroic act,
it requires deep consumer insight, imagination & courage”
82. Source: Salesforce Shopping Index Q4 2018
Consumer experiences should reflect that...
Mobile Is The Digital Glue
65%
of traffic is from
mobile devices
(ANZ) 21%
of mobile visitors
displayed a buying
signal (ANZ)
54%
of orders are now
placed on mobile
devices (ANZ)
global
65%
global
19%
global
46%
83. 83%
of shoppers aged 18-44 use
mobile devices instore
Source: Salesforce and
Publicis.Sapient, Shopper-First
Retailing.*: Ages 18-44
32% photographed a product
40% compared prices
25% read product reviews
30% researched a product
Consumer experiences should reflect that...
Mobile Is The Digital Glue
84. 54%
of all orders
are mobile
+69%
YoY increase
orders sourced
from social
26%
of revenue driven
by AI-product
recommendations
80%
say experience is as
important as products
&
services
How Do You Go Faster to Keep Up?
Brands who get to the future first will win
105. !105
Seed Round Apr’15 $1.1m
Series A Oct ‘15 $7m
Series B Jul ‘16 $13m
Venture Round Aug ‘17 $9m
Series C Mar ‘18 $34m
OUTDOOR VOICES - RAISED $64M TOTAL IN
FUNDING SINCE SEED ROUND
drexler ventures
Google Ventures
9 stores, 2018 turnover: $15M +
106. !106
CVS HEALTH
5YR CAGR: 8.1%
2018: $70b acquisition of Aetna,
American managed Health Insurance
Increased capital expenditure coverage
from 1.8x to as high as 5x in 2017 to
aid transition from retailer to
integrated health provider
111. !111
Launched as a messaging
app in 2011
850m active monthly users
Now offers what Facebook,
WhatsApp, Messenger,
Amazon, ApplePay & Uber
offer combined
WeChat
113. want to join us next year?
Level 4, 1a Rialto Lane, Manly NSW 2095 retailoasis.com02 9976 6222
enquire@retailoasis.com
NRF Big Show + Retail Study Tour: January 2020